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4.4 out of 5

"Only problem in no aircon in bedroom " More

By a verified traveller on Sat 16 Mar 2024

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Hotel Description

Cairns Central Plaza Apartment Hotel puts you in the heart of Cairns, steps from Cairns Central Shopping Centre and within a 10-minute stroll of Cairns Esplanade. Highlights at this hotel include an outdoor swimming pool, free self parking, and a spa tub.

This smoke-free hotel offers free WiFi in public areas, a business center, and a terrace. Other amenities include laundry facilities, dry cleaning/laundry services, and tour/ticket assistance.

Sights within a 10-minute walk of this 4-star Cairns Central Business District hotel include Cairns Performing Arts Centre and The Cultural Place.

Studio, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$163* Per night/room 19 Apr. - 20 Apr.

Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

1 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Cairns Central Plaza Apartment Hotel ratings based on 547 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Cairns Central Plaza Apartment Hotel

Everyone (344) Couples (160) Business (1) Students (1) Family (33)
3 out of 5
Only problem in no aircon in bedroom

Posted by on 16 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by Peter B

Dear Sam,Thank you for taking the time to share your feedback. We apologise for the lack of air conditioning in the bedroom. We'll make sure to note this for future improvements and ensure this is clearly communicated on our booking platforms. We hope you were still able to enjoy your stay overall.Kind regards,Guest ServicesCairns Central Plaza Apartment Hotel

5 out of 5
I would be quite happy to stay here again. Couldn't fault anything

Posted by on 14 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by Peter B

Dear Beth,Thank you for your wonderful feedback. We're thrilled that you enjoyed your stay and found everything to your satisfaction. Your positive experience is exactly what we strive for!We would be more than happy to welcome you back in the future. Please travel safely to your next destination.Kind regards,Guest ServicesCairns Central Plaza Apartment Hotel

5 out of 5
Safe ,Quiet & Easy Parking

Posted by on 25 Jan. 2024

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Comment from Hotel Management

31 Jan. 2024 by PeterB

Dear Lorna,Thank you for choosing to stay with us and for your perfect score! We're thrilled that you found our hotel safe, quiet, and appreciated the easy parking. Your satisfaction is our top priority and we're delighted that we met your expectations. We hope to welcome you back in the future. Safe travels to your next destination!Kind regards,Guest ServicesCairns Central Plaza Apartment Hotel

5 out of 5

Posted by on 12 Jan. 2024

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Comment from Hotel Management

16 Jan. 2024 by PeterB

Dear Neil,Thank you for awarding Cairns Central Plaza Apartment Hotel a perfect score! It's fantastic you had such a wonderful experience with us. Should your travels bring you back to Cairns, we'd be delighted to welcome you again.Kind regards,Guest Services, Cairns Central Plaza Apartment Hotel

5 out of 5

Posted by on 25 Dec. 2023

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Comment from Hotel Management

1 Jan. 2024 by Peter B

Dear Rodney,Thank you for your fantastic rating and your feedback. We are delighted to hear that you had a wonderful stay. We appreciate your support and your loyalty.We hope that you had a wonderful Christmas and we wish you a Happy New Year ahead.Kind Regards,Guest ServicesCairns Central Plaza Apartment Hotel

5 out of 5
Staff were very friendly and accommodating when my flight was cancelled 6times during floods in Cairns. Stayed here 3nights in a row. The rooms were Modern,clean,safe and comfortable!

Posted by on 23 Dec. 2023

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Comment from Hotel Management

1 Jan. 2024 by Peter B

Dear Tanya,Thank you for taking the time to leave a wonderful 5-star review for Cairns Central Plaza Apartment Hotel. We are delighted to hear about your positive experience with our friendly and accommodating staff during the challenging circumstances caused by the floods in Cairns.Your kind words about our modern, clean, safe, and comfortable rooms mean a lot to us. It was a pleasure having you as our guest, we look forward to welcoming you back in the future and we wish you a Happy New Year ahead. Kind Regards,Guest ServicesCairns Central Plaza Apartment Hotel

5 out of 5

Posted by on 2 Dec. 2023

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Comment from Hotel Management

1 Jan. 2024 by Peter B

Dear Anthony,Thank you for your excellent rating and your feedback. We are happy to hear that you enjoyed your stay at Cairns Central Plaza Apartment Hotel. We appreciate your support and your recommendation.We hope that you had a wonderful Christmas and we wish you a Happy New Year ahead. We look forward to seeing you again soon.Kind Regards,Guest ServicesCairns Central Plaza Apartment Hotel

4 out of 5
Good location and clean

Posted by on 22 Nov. 2023

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Comment from Hotel Management

27 Nov. 2023 by PeterB

Dear Toshi,Thank you for choosing to stay with us and for your positive feedback on Wotif. We're glad that you appreciated our location and found our hotel clean. Your satisfaction is our priority and your feedback encourages us to continue providing the best service to our guests. We hope to welcome you back in the future.Kind regards,Guest ServicesCairns Central Plaza Apartment Hotel

5 out of 5
Great location opposite shopping centre and a variety of stores around the apartment.Parking under building easy.Comfortable bed and a balcony was great.The only negative comment was our apartment was not soundproof and there was a crying baby next door .Having said that the apartment was very comfortable as was the bed.Would stay there again.

Posted by on 7 Oct. 2023

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Comment from Hotel Management

9 Oct. 2023 by PeterB

Dear Ron and Trish,Thank you for choosing to stay with us. We appreciate your feedback and the rating you provided.It's wonderful to hear that you enjoyed our great location, comfortable bed, and the convenience of parking. We understand the importance of a good night's sleep, and we apologise for any disturbance caused by the lack of soundproofing in your apartment.We're delighted to know that despite this, you found the apartment very comfortable, and we appreciate your positive comments.We look forward to the possibility of welcoming you back in the future, and we hope you had a safe journey to your next destination.Kind regards,Guest ServicesCairns Central Plaza Apartment Hotel

2 out of 5
Mouldy and dirty unit

Posted by on 19 Sep. 2023

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Comment from Hotel Management

28 Sep. 2023 by PeterB

Dear Andrew,We sincerely apologise for the issues you encountered during your stay. We deeply regret that our cleaning standards did not meet your expectations and assure you that this is not the norm for our establishment. We appreciate your feedback and will take immediate action to address these issues. We hope that you will give us another chance to provide you with a better experience.Kind regards,Guest ServicesCairns Central Plaza Apartment Hotel

About the Cairns Central Plaza Apartment Hotel

Location 58-62 Mcleod Street, Cairns, QLD 4870

Property Features

Cairns Central Plaza Apartment Hotel offers its guests an outdoor pool and a spa tub. WiFi is free in public spaces. Business amenities include a business center and a meeting room. A terrace, tour/ticket assistance, and a vending machine are also featured at Cairns Central Plaza Apartment Hotel. Free self parking is available. This 4-star Cairns hotel is smoke free.

  • 85 guestrooms or units
  • 13 levels
  • Built in 2009
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Cairns Station (1.1 km / 0.7 mi)
  • Parking: Free self parking

Room Amenities

Cairns Central Plaza Apartment Hotel offers 85 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cairns hotel provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered weekly and change of towels can be requested. Housekeeping is provided on a limited basis.

  • Flat-screen television
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible
  • Change of towels (on request)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 6:00 PM
  • Saturday - Sunday: 8:00 AM - noon
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 6:00 PM
  • Saturday - Sunday: 8:00 AM - noon
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cribs (infant beds) are available for AUD 30.0 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

  • Debit cards
  • Staffed front desk
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 30.0 per stay
  • Rollaway bed fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Central Plaza Apartment Hotel
  • Cairns Central Plaza
  • Best Western Plus Cairns Central Apartments
  • Cairns Central Apartments
  • Cairns Central Plaza Apartment
  • Cairns Central Plaza Apartment Hotel Hotel
  • Cairns Central Plaza Apartment Hotel Cairns
  • Cairns Central Plaza Apartment Hotel Hotel Cairns
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.