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"Tired furniture and stained carpet " More

By a verified traveller on Fri 28 Oct 2022

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Hotel Description

A luxury stay in Cairns awaits you at Mantra Trilogy. Within steps you'll find Great Barrier Reef and Cairns Esplanade. Highlights at this beach aparthotel include an outdoor swimming pool and in-room balconies.

You can enjoy a flat-screen TV with cable channels, and each apartment features WiFi, a coffee/tea maker, and in-room massages. Room service, a ceiling fan, and a safe are also available. Weekly housekeeping is available.

Enjoy the gym and kids' swimming pool. Additionally, you'll find laundry facilities, a 24-hour front desk, and a terrace. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 5-minute walk of this 4.5-star Cairns Central Business District aparthotel include Cairns Night Markets and Kick Contemporary Arts.

Hotel

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$190* Per night/room 9 Dec. - 10 Dec.

Hotel Ocean

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

One Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

2 Bedroom Ocean Dual Key

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom Dual Key

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

One Bedroom Ocean

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mantra Trilogy ratings based on 412 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mantra Trilogy

Everyone (316) Couples (48) Business (6) Family (35) Other (2)
3 out of 5
Tired furniture and stained carpet

Posted by on 28 Oct. 2022

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5 out of 5
Location

Posted by on 22 Oct. 2022

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4 out of 5
Nice staff and okay room but the place needs a bit of work as it is getting run down.

Posted by on 10 Oct. 2022

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4 out of 5
Was not impressed with getting our rooms cleaned every 8 days. But if we need clean towels or extra coffee, sugar ect, the staff were more than happy to help. Also not enough car parking spaces. If we returned to Hotel late we could not find carpark, had to park in the street then get up early to move it.

Posted by on 20 Aug. 2022

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Comment from Hotel Management

21 Aug. 2022 by Mantra Trilogy

Dear Helen,thank you for your feedback on the Mantra Trilogy, we appreciate you taking the time to mention us.RegardsGuest Relations

4 out of 5
Great. Location. Some of the furnishing in bathroom broken or in need of sparkling up . Shower area needed re grouting or a heavy clean, some moisture in walls.Door stopper right in a position to stub toes evervtime. But all in general good size room and view

Posted by on 13 Aug. 2022

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Comment from Hotel Management

15 Aug. 2022 by Mantra Trilogy

Dear Richard, We appreciate you tasking the time to mention to review us and welcome your feedback on the property. Regards Guest Relations

3 out of 5
Clean and comfortable stay. Aged property needing maintenance. Access with keys was difficult. Staff friendly and helpful.

Posted by on 15 Jun. 2022

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Comment from Hotel Management

16 Jun. 2022 by Mantra

Dear Courtney, Thank you for your comments on the Mantra Trilogy, we appreciate you taking the time to mention us and look forward to see you back here again in the near future. Regards Guest Relations

4 out of 5

Posted by on 25 Apr. 2022

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3 out of 5
Good hotel position for dining

Posted by on 23 Apr. 2022

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Comment from Hotel Management

9 May 2022 by Guest Relations

Dear Danielle, Thank you for your review on the Mantra Trilogy, we appreciate you taking the time to mention us.

5 out of 5
Friendly helpful staff. Very clean room.

Posted by on 17 Apr. 2022

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Comment from Hotel Management

9 May 2022 by Guest Relations

Dear David, Great to see you had a lovely time with us at Mantra Trilogy and we hope to see you back here again in the near future.

3 out of 5
Room condition very poor

Posted by on 23 Mar. 2022

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Comment from Hotel Management

25 Mar. 2022 by Kiley Drake

Dear Ashworth, We appreciate you taking the time to mention us in your review and apologies that you feel we did not meet your expectations. We understand some rooms are in need of an upgrade and have a refurbishment plan in place for this.

Property Features

Mantra Trilogy offers its guests a children's pool, an outdoor pool, and a fitness center. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Mantra Trilogy. Limited free parking is available on a first-come, first-served basis. This 4.5-star Cairns aparthotel is smoke free.

  • 222 guestrooms or units
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Computer for guest use
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge)

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Cairns Station (1.8 km / 1.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Mantra Trilogy offers 222 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. 30-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (weekly)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Mantra Trilogy offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Cribs (infant beds) are available for AUD 40.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 15 per day (rates may vary)
  • Airport shuttle fee: AUD 15 per person (one-way)
  • Crib (infant bed) fee: AUD 40.0 per day
  • Rollaway bed fee: AUD 40.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra Trilogy
  • Mantra Trilogy Cairns
  • Mantra Trilogy Hotel
  • Mantra Trilogy Hotel Cairns
  • Trilogy Mantra
  • Mantra Trilogy Cairns
  • Mantra Trilogy Aparthotel
  • Mantra Trilogy Aparthotel Cairns

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.