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3.6 out of 5

"Property seemed not well maintained nor was it cleaned well on arrival. Plus lots of noise from the bats at night plus an unpleasant smell from them " More

By a verified traveller on Fri 19 Jun 2020

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Hotel Description

A luxury stay in Cairns awaits you at Mantra Trilogy. Within steps you'll find Cairns Esplanade and Cairns Marlin Marina within a 10-minute stroll. Highlights at this beach hotel include an outdoor swimming pool and in-room balconies.

All 230 rooms feature flat-screen TVs with cable channels, and you can enjoy WiFi, coffee/tea makers, and in-room massages. Room service, ceiling fans, and safes are also available. Weekly housekeeping is available.

Enjoy the fitness center and kids' swimming pool. Other amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 15-minute walk of this 4.5-star Cairns Central Business District hotel include Reef Fleet Terminal and Cairns Central Shopping Centre.

Hotel

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$133* Per night/room 9 Jul. - 10 Jul.

Hotel Ocean

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

One Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Room (Run of the house)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

2 Bedroom Ocean Dual Key

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom Dual Key

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Mantra Trilogy ratings based on 436 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mantra Trilogy

Everyone (330) Couples (69) Business (6) Family (29) Other (2)
3 out of 5
Property seemed not well maintained nor was it cleaned well on arrival. Plus lots of noise from the bats at night plus an unpleasant smell from them

Posted by on 19 Jun. 2020

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4 out of 5
So far the best accommodation I have stayed in when in Cairns. Loved the free upgrade when we checked in.

Posted by on 7 Jun. 2020

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1 out of 5
The whole building smelt very musty including our room. There is an obvious problem with the ducted air conditioning with mould. We turned the ac of and open the sliding door to the balcony to let fresh air in. This fixed the problem. Lucky we are not in the middle of summer. I bumped into a friend who was also staying in the same hotel, just in another tower and they also complained about the odour. If your elderly or have respiratory problems, I would not stay here as it could affect your health as it did with me. Running nose and sore eyes. Staff are friendly but need to fix the musty problem. The room has a dehumidifier in it which indicates they have moisture problems causing mould issues. All blankets, pillows and sheets smell musty. It’s a shame as it is a great location

Posted by on 30 Apr. 2020

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5 out of 5
Great location, facilities and friendly helpful staff.

Posted by on 28 Mar. 2020

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3 out of 5
Water doesn’t drain from the shower sewerage. Not instructions provided in regards of the dehumidifier, only not to touch but what happens with the FT full water tank ?

Posted by on 17 Mar. 2020

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4 out of 5

Posted by on 9 Mar. 2020

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5 out of 5

Posted by on 25 Feb. 2020

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5 out of 5
Fantastic location. Large airy rooms. Lovely ocean views.

Posted by on 12 Feb. 2020

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2 out of 5
Where do I start... we arrived at 8pm and thought there was parking but there was only about 15 car parks for the whole motel so they were all taken and we had to park on street. No one help with bags and it was a bit of a mess getting them to our room as I am 24 weeks pregnant and have an 19 month old. No menus for room service in our room which we had to go all the way back to front desk to get them. Door key was really annoying to use for anywhere u wanted to go within the building. We got an apartment which was a lil disappointing with holes which had patches, spa in room didn’t work, couch was really uncomfortable. I just think it could of been a lot better experience if staff were are bit more willing to go out of their way to help u where ever they can and it would of made up for the room being a lil disappointing. Don’t think I would ever stay there again for the price.

Posted by on 27 Jan. 2020

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2 out of 5
The room and building 3 had bad odour. Suffocating and unsafe for health of customers staying at the property. Only stayed overnight with all windows open, air sprays going and masks on our faces.

Posted by on 9 Jan. 2020

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Property Features

Mantra Trilogy offers its guests an outdoor pool, a fitness center, and a children's pool. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Mantra Trilogy. Limited free parking is available on a first-come, first-served basis. This 4.5-star Cairns hotel is smoke free.

  • 230 guestrooms or units
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Computer for guest use
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Cairns Intl. Airport (CNS) (6.2 km / 3.8 mi)
  • Train station: Cairns Station (1.6 km / 1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Mantra Trilogy offers 230 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. 30-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cairns hotel provides wireless Internet access for a surcharge. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

  • Private balcony
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (weekly)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Debit cards
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 15 per day (rates may vary)
  • Airport shuttle fee: AUD 15 per person (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra Trilogy
  • Mantra Trilogy Cairns
  • Mantra Trilogy Hotel
  • Mantra Trilogy Hotel Cairns
  • Trilogy Mantra
  • Mantra Trilogy Hotel
  • Mantra Trilogy Cairns
  • Mantra Trilogy Hotel Cairns

You should know

  • Mantra Trilogy offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.