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3.7 out of 5

"Covid 19 took its toll on restaurant and bar,they were closed.But room service was available. " More

By a verified traveller on Sun 29 Mar 2020

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Hotel Description

At Acacia Court Hotel you'll be 1.6 km (1 mi) from Cairns Esplanade and 2.2 km (1.4 mi) from Cairns Marlin Marina. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy flat-screen TVs with cable channels, and all 130 rooms feature hair dryers, irons/ironing boards, and desks. Refrigerators and room service make in-room dining convenient. Free toiletries and wardrobes or closets are also available. Housekeeping is available on request.

At the hotel's own bar/lounge, you can stop for a drink. Additionally, you'll find free WiFi in public areas, a spa tub, and spa services. Continental breakfast is available daily between 6:30 AM and 9 AM.

Within a 30-minute walk of this 3.5-star Cairns North hotel, attractions include Reef Fleet Terminal and Cairns Central Shopping Centre.

Mountain View Corner

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$90* Per night/room 16 Jul. - 17 Jul.

Ocean View Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mountain View Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Ocean View Double or Twin

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Ocean View Corner

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Ocean View Double or Twin

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Acacia Court Hotel ratings based on 668 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Acacia Court Hotel

Everyone (428) Couples (130) Business (4) Students (1) Family (96) Other (2)
1 out of 5

Posted by on 8 Jul. 2020

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4 out of 5
Covid 19 took its toll on restaurant and bar,they were closed.But room service was available.

Posted by on 29 Mar. 2020

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Comment from Hotel Management

29 Mar. 2020 by Vicky

Dear guest, Thanks for your feedback. At the moment, our restaurant is not allowed to open for dine in but it's open for take away and room service. The bar is closed but our bottle shop in the lobby is still open. Looking forward to having you here next time. Take care. Kind Regards,Vicky

4 out of 5

Posted by on 2 Mar. 2020

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Comment from Hotel Management

4 Mar. 2020 by Vicky

Dear Guest, Thank you for taking the time to leave your feedback. Our friendly staff are here 24 hours to ensure that your stay is a comfortable one. We look forward to welcoming you back again in the future. Kind Regards,Vicky

4 out of 5
Very satisfied with this accommodation.friendly and knowledgeable staff.good meals available at Charlie’s Restaurant on the ground floor.

Posted by on 28 Feb. 2020

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Comment from Hotel Management

1 Mar. 2020 by Vicky

Dear Guest, Thank you for taking the time to review your stay. We're delighted to read your kind comments. Our friendly staff are here 24 hours to ensure that your stay is a comfortable one. We look forward to welcoming you back again in the future. Kind Regards,

3 out of 5
The hotel is getting run down and requires upgrading, The first room had a broken toilet seat. Staff upgraded me to ocean front, ($30 dearer for FREE,), no hassles, however the aircon was very cold even on the lowest setting. Sign inside room said not to open balcony door because of condensation inside the room, yep it happened within the hour, every wall and floor was wet and the sheets on the bed became damp. Sorry I opened the door, but I was freezing and needed to get warmer. (Didn't work - I closed the balcony door due to the condensation but just just made the room cooler).

Posted by on 24 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by Vicky

Dear Tiffany, Thank you for staying with us and your feedback with details. We sincerely apologise in regards to the inconvenience caused by the A/C. Please let us know if there’s issue about the A/C, it may be just the setting. We are more than happy to have it sorted for you as we have our maintenance team. The advice for refurbishing was great as that's our focus as well at the moment. We look forward to welcoming you back again in the near future. Kind regards,

3 out of 5
.things were a bit out dated. the foyer, dining room, even some of the stand up drawers in the bedroom.

Posted by on 2 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Acacia Court Hotel Team

Dear Guest, Thank you for taking the time to leave your feedback with details for us to improve. We are working on it. Hope to welcome you back for another enjoyable stay in the near future and improve on the score you feel we did not deliver on. Kind Regards,

3 out of 5
The room was reasonably clean but I paid for a ocean view and what I got was looking at the hills. If I hung over the rail I got to see the ocean. The “seafood “ buffet was the worst I have experienced. I would not recommend this place to my friends.

Posted by on 26 Jan. 2020

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Comment from Hotel Management

24 Feb. 2020 by Acacia Court Hotel Team

Hi There, Thank you for taking the time to review your stay for us to improve. Kind Regards,

4 out of 5
Ok ....................................................

Posted by on 22 Jan. 2020

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Comment from Hotel Management

24 Feb. 2020 by Vicky

Dear Guest, Thank you for taking the time to review your stay. We're delighted to know you had a nice stay with us. Our friendly staff are here 24 hours to ensure that your stay is a comfortable one. We look forward to welcoming you back again in the future. Kind Regards,

3 out of 5
It was reasonable. unfortunately the people in the next room were having a loud party and the recptionist could not stop them so we had to change rooms at midnight.

Posted by on 15 Dec. 2019

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4 out of 5

Posted by on 24 Nov. 2019

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Property Features

Acacia Court Hotel offers its guests an outdoor pool and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 538 square feet (50 square meters) and includes conference space. Spa services, tour/ticket assistance, and laundry facilities are also featured at the business-friendly Acacia Court Hotel. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Cairns hotel.

  • 1 building
  • 130 guestrooms or units
  • 9 levels
  • 538 sq ft of conference space
  • 50 sq m of conference space
  • Built in 1991
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cairns Intl. Airport (CNS) (5.2 km / 3.2 mi)
  • Train station: Cairns Station (2.8 km / 1.7 mi)
  • Parking: Free self parking

Room Amenities

Acacia Court Hotel offers 130 air-conditioned accommodations with hair dryers and irons/ironing boards. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Housekeeping is provided on request.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 9 AM.

Acacia Court Hotel has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:30 AM - 8:30 PM. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests will receive key retrieval information.

The front desk at this property is open daily from 7:30 AM - 8:30 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive key retrieval information.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 10 for adults and AUD 10 for children (approximately)
  • Early check-in fee: AUD 50.00 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Rollaway bed fee: AUD 25.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Acacia Court
  • Acacia Court Cairns North
  • Acacia Court Hotel
  • Hotel Acacia Court
  • Hotel Acacia Court Cairns North
  • Acacia Court Hotel Cairns North
  • Acacia Court Hotel Cairns
  • Hotel Acacia Court Hotel Cairns North
  • Cairns North Acacia Court Hotel Hotel
  • Acacia Court Hotel Cairns North
  • Acacia Court Cairns North
  • Hotel Acacia Court Hotel
  • Hotel Acacia Court
  • Acacia Court
  • Acacia Court Cairns North
  • Acacia Court Hotel Hotel
  • Acacia Court Hotel Cairns North
  • Acacia Court Hotel Hotel Cairns North
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.