4.5 out of 5

"Very comfortable room and facilities. Nice outlook from private balcony. Gorgeous bed. " More

By a verified traveller on Tue 31 Jul 2018

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Hotel Description

At Cairns City Palms you'll be within a 20-minute stroll of Cairns Performing Arts Centre and Muddy's Playground. Highlights at this motel include an outdoor swimming pool and in-room free WiFi.

All 33 rooms feature flat-screen TVs, free newspapers and free local calls. Premium bedding and down comforters welcome you to a good night's rest, and other nice touches include free toiletries. Microwaves, ceiling fans and safes are also available.

This business-friendly motel offers free WiFi in public areas, concierge services and a garden. Additionally, you'll find laundry facilities, a computer station and barbecues. There's also limited parking, along with the convenience of airport drop-off service.

Places within a 30-minute walk of this 4-star Cairns North motel include Cairns Aquarium and Cairns Central Shopping Centre.

Superior King Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$128 per night

One-Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Two-Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin or Triple Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Cairns City Palms ratings based on 40 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Cairns City Palms

Everyone (32) Couples (3) Family (4)
5 out of 5
This was probably the best value I have ever received from a motel. The customer service and facilities were amazing for the price. Highly recommend this place to anyone and would definitely stay again.

Posted by on 11 Jul. 2019

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Comment from Hotel Management

11 Jul. 2019 by Angela | Front Office Manager

Hello, It is great to read that you enjoyed your stay and we would love to welcoming you again here at Cairns City Palms!

4 out of 5
Place is clean and tidy. Staff are pleasant. Bed was very comfortable

Posted by on 5 Jun. 2019

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Comment from Hotel Management

6 Jun. 2019 by Angela | Front Office Manager

Hello Anonymous, Thank you for staying with us, we are glad you enjoyed your stay with us! We are doing our best to make sure the cleaning team and the front office staff delivers an excellent service at all times with focus on detail and professionalism.

5 out of 5
Good size apartment for our family of four. All bedrooms, kitchen and lounge had heaps of space and were well appointed. We fealt comfortable during our stay. A little bit of road noise in the morning as we stayed in the end unit closest to the road.

Posted by on 9 May 2019

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Comment from Hotel Management

11 May 2019 by Angela | Front Office Manager

Hello Anonymous, We are glad you liked the spaces in the room, the family apartment offers a full kitchen with living room and 2 different bedrooms with one bathroom. Perfect for a family of 4! I am sorry to hear that you found the apartment noisy in the morning, we will ensure to offer you in the quieter area next time vising Cairns.

5 out of 5
The staff was very helpful. Cella, Angela, and others were very knowledgeable of the area. They helped us to book a tour. And gave us good recommendations on things to do in the city and where to go to eat. The facilities were clean. Laundry was available. And the coffee service in the morning was excellent.

Posted by , from Omaha Nebraska on 7 May 2019

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Comment from Hotel Management

11 May 2019 by Angela | Front Office Manager

Hi Dennis Rourke, Thank you so much for your review and special mention to our knowledgeable Staff. We are glad you enjoyed your stay with us valuing the cleanliness and the services we offer. Having a good coffee in the morning definitely makes the difference!

5 out of 5
Simple, clean, easy. Right price. Met my needs. ...

Posted by , from TULLY au on 17 Apr. 2019

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Comment from Hotel Management

19 Apr. 2019 by Angela | Front Office Manager

Hello Baz, Thank you so much for your review, is important for us to know you enjoyed your stay! Hope to welcome you again in beautiful Cairns.

5 out of 5
Loved the price and for that budget price i got an adequate room with really really excellent staff and service and an unexpected light breakfast which was brilliant. Very nice extra touches that were not expected.

Posted by on 30 Mar. 2019

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Comment from Hotel Management

9 Apr. 2019 by Angela | Front Office Manager

Hello Anonymous, Your review make us feel very proud, our Staff will appreciate your kind comment! Thank you for valuing our services like the complimentary scones in the morning and the room quality.

5 out of 5
the great helpful staff nothing was a problem to them would recommend to every one for a great stay.

Posted by on 20 Mar. 2019

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Comment from Hotel Management

21 Mar. 2019 by Angela | Front Office Manager

Hello, thank you so much for the great review and score! We are so glad you enjoyed your stay with us and hope to see you next time in beautiful Cairns.

5 out of 5

Posted by on 26 Feb. 2019

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Comment from Hotel Management

9 Apr. 2019 by Angela | Front Office Manager

Hello Anonymous, thank you for the great score, we are glad you have enjoyed your stay with us!

5 out of 5
Great price. Checking was a breeze- friendly and informative Room is set up for theee people and has a great kitchen facility and the queen sized bed is beautifully comfortable Good aircon and fab Happy with space, iron and board

Posted by on 5 Feb. 2019

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Comment from Hotel Management

6 Feb. 2019 by Chris Jorgensen

Hello, From all of us here at Cairns City Palms, we thank you for your feedback. We are so happy that you enjoyed your stay with us, and hope to see you again. Regards, Chris Jorgensen Manager

5 out of 5
Staff and amenities were absolutely excellent. I’ll be staying here from now on when I’m I’m in Cairns.

Posted by on 5 Dec. 2018

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Comment from Hotel Management

20 Dec. 2018 by Angela | Front Office Manager

Hello, Thank you very much for the excellent score and review, we are very happy to know you enjoyed your stay with us.

Property Features

As a guest of Cairns City Palms, you'll find an outdoor pool, tour or ticket assistance, and a BBQ. A computer station is on site and WiFi is free in public spaces. A shuttle from the hotel to the airport (available on request) is available for a fee. The business-friendly Cairns City Palms also features multilingual staff, a garden, and a picnic area. A complete renovation of Cairns City Palms was completed in June 2016. This 4-star Cairns North motel is smoke free.

  • 1 building
  • 33 guestrooms or units
  • 2 levels
  • Built in 1980
  • Poolside lounge chairs
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (5.2 km / 3.3 mi)
  • Train station: Cairns Station (2.1 km / 1.3 mi)
  • Property shuttles: Airport drop-off
  • Parking:

Room Amenities

Cairns City Palms offers 33 forms of air-conditioned accommodation with a safe and free newspapers. Beds feature Egyptian cotton sheets, down comforters and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Cairns North motel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Microwave
  • Electric kettle
  • Kitchenware
  • Egyptian cotton linens
  • Down blanket
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7 AM - 9 PM.

Airport shuttle service is available on request from 10:00 AM to 4:00 PM. Fees may apply. Contact the property in advance to get details.

Guests arriving after 9 PM can use the exterior telephone located at the reception entry for check-in assistance. For more details, please contact the office using the information on the reservation confirmation received after booking.

The front desk at this property is open daily from 7 AM - 9 PM.

Airport shuttle service is offered on request from 10:00 AM to 4:00 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 20.00 per night.
  • Cribs (infant beds) are available for AUD 5 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 12 per person
  • Airport shuttle fee per child: AUD 12 (from 4 to 18 years old)
  • Crib (infant bed) fee: AUD 5 per night
  • Rollaway bed fee: AUD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns City Palms Motel
  • Cairns City Palms Aparthotel

You should know

  • Alcohol isn't served at Cairns City Palms.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.