4.6 out of 5

"Lovely view over heated pool and paperbark trees. Quiet and peaceful. Close to eateries. Big minus to grumpy manager. Made us feel unwelcome. " More

By a verified traveller on Mon 30 Jul 2018

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Hotel Description

The Reef Retreat places you steps from Palm Cove Beach and within a 20-minute stroll of Clifton Beach. Highlights at this property include in-room free WiFi, balconies and LCD TVs.

Each apartment features cable TV, a DVD player and a coffee/tea maker. In-room dining is easy with amenities like a fridge, a microwave and a hob. A ceiling fan, a hairdryer and an iron/ironing board are also available. Limited housekeeping is available.

Enjoy the outdoor swimming pool and spa tub. Other amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Within a 15-minute drive of this 4-star Palm Cove property, attractions include Skyrail Rainforest Cableway and Great Barrier Reef.

Standard Suite (Spa)

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$382 per night

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Suite (Spa)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 6 Max

Studio Standard Spa Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Reef Retreat ratings based on 95 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Reef Retreat

Everyone (53) Couples (31) Family (10)
4 out of 5
The room being set in the rain Forrest plus very close to the beach and restaurants

Posted by on 30 Jun. 2019

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Comment from Hotel Management

1 Jul. 2019 by joanne

thanks

4 out of 5
didn't like the close proximity of the toilet to the bedroom - especially with no door!

Posted by on 7 May 2019

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Comment from Hotel Management

7 May 2019 by Joanne

Thanks for your feedback Geoff

4 out of 5
Location was excellent close to the beach and great restaurants & shops. Our room was clean and good value for money.

Posted by , from Gore NZ on 20 Mar. 2019

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Comment from Hotel Management

20 Mar. 2019 by Joanne

Thanks for taking the time to post a review

5 out of 5
Property is nestled in amazing tropical gardens. Truely wonderful relaxing place.

Posted by on 6 Jan. 2019

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Comment from Hotel Management

6 Jan. 2019 by Joanne

Thanks for your feedback. We are pleased to hear that your stay was an enjoyable one

5 out of 5
Great location with a spar honestly what more could u ask for

Posted by , from Townsville on 19 Oct. 2018

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Comment from Hotel Management

20 Oct. 2018 by Joanne Robinson

Thanks for taking the time to post a review Matt. Its great to her that your stay was an enjoyable one

5 out of 5
Our stay was ver enjoyable, the pool was great,the front staff friendly , our room had everything we needed and overall a very relaxing stay. We will definetly stay here again and recommend The Reef Retreat as a preferred place to stay in Palm Cove.

Posted by , from Melbourne on 18 Oct. 2018

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Comment from Hotel Management

18 Oct. 2018 by Joanne

Thanks for taking the time to post a review. We appreciate the feedback.

4 out of 5
Lovely to be amongst the trees. Really peaceful place and close to everything in Palm Cove. Really enjoyed our stay here👍

Posted by , from Murwillumbah on 28 Sep. 2018

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Comment from Hotel Management

28 Sep. 2018 by Joanne Robinson

Thanks for taking the time to post a review. It is good to know that your stay was an enjoyable one

4 out of 5
Very quiet and comfortable! Spa rooms with outdoor kitchen. Close to Esplanade, restaurant and beach.

Posted by on 30 Aug. 2018

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Comment from Hotel Management

11 Sep. 2018 by Joanne Robinson

Thanks for taking the time to post a review

5 out of 5

Lovely aspect from room.

Lovely view over heated pool and paperbark trees. Quiet and peaceful. Close to eateries. Big minus to grumpy manager. Made us feel unwelcome.

Posted by on 30 Jul. 2018

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Comment from Hotel Management

31 Jul. 2018 by Joanne Robinson

Thanks for taking the time to post a review. It is good to know that your stay was enjoyable. We are sorry to hear that you did not find the management as upbeat as you would have liked.

4 out of 5

Very well appointed kitchentette

Pros: Lovely garden and pool area.
Cons: It was a little dark inside so more windows would be good.
Location: Excellent location close to everything.
Close to all shops and restaurants and of course the beach. Well appointed room with small kitchen area that was very well appointed. Very well equipped if you wanted to prepare and cook your own meals.

Posted by on 22 Jul. 2018

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Comment from Hotel Management

22 Jul. 2018 by Joanne Robinson

Thanks for taking the time to post a review

Property Features

The Reef Retreat offers its guests an outdoor pool and a spa tub. A computer station is on site and WiFi is free in public spaces. A round-trip airport shuttle (available 24 hours) is available for a fee. A terrace, tour or ticket assistance, and a BBQ are also featured at The Reef Retreat. Self parking is free. This 4-star Palm Cove apartment is smoke free.

  • 32 guestrooms or units
  • 3 levels
  • Built in 1997
  • Childcare (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Computer for guest use
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (25.6 km / 15.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

The Reef Retreat offers 32 forms of air-conditioned accommodation which are accessible via exterior corridors, and features DVD players and coffee/tea makers. Rooms open to balconies or patios. Fridges and microwaves are provided. Bathrooms include complimentary toiletries and a hairdryer. This Palm Cove apartment provides complimentary wireless Internet access. LCD televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on weekdays only.

  • Private balcony or patio
  • HD television
  • Cable channels
  • Premium channels
  • DVD player
  • Fridge
  • Microwave
  • Hob
  • Coffee maker
  • Kitchenware
  • Housekeeping (weekdays only)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan

Nearby Activities

An outdoor pool and a spa tub are on site.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time ends at 7 PM
  • Check-in time starts at 2 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Friday: 9 AM-5 PM
  • Saturday-Sunday: 9 AM-noon

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Guests booking the townhouse should note that though the townhouse is located at an adjacent property, check-in will take place at the address stated on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Friday: 9 AM - 5 PM
  • Saturday - Sunday: 9 AM - noon

Airport transport is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No lifts

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 60 per person (roundtrip)
  • Airport shuttle fee per child: AUD 20.00 (up to 15 years old)
  • Crib (infant bed) fee: AUD 10.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Reef Retreat Apartment Palm Cove
  • Reef Retreat Apartment
  • Reef Retreat Palm Cove
  • Reef Retreat
  • The Reef Retreat Hotel Palm Cove

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.