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"Service was excellent, " More

By a verified traveller on Sun 28 Jan 2024

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Hotel Description

Hotel Tropiq puts you in the heart of Cairns, within just a 10-minute stroll of Cairns Esplanade and Cairns Private Hospital. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi.

This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk, and a terrace. Added amenities include laundry facilities, a garden, and tour/ticket assistance. There's also free self parking, along with the convenience of car rentals on site.

Sights within a 15-minute walk of this Cairns North hotel include Cairns Esplanade Charles Street Parkland and Cairns Performing Arts Centre.

Standard Queen room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$96* Per night/room 23 Mar. - 24 Mar.

1 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

2 bedroom apartment

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Tropiq ratings based on 82 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hotel Tropiq

Everyone (45) Couples (18) Family (10)
5 out of 5
Service was excellent,

Posted by on 28 Jan. 2024

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Comment from Hotel Management

11 Feb. 2024 by Chris

Hi Chiron,Thanks for the review, we love some positive feed back for our staff.Cheers

5 out of 5
Management are always super friendly & super helpful..they go out of their way to meet any needs/special requests you may have..I love staying here .

Posted by on 16 Jan. 2024

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Comment from Hotel Management

11 Feb. 2024 by Chris

Hi Melanie,We are always happy to assist where we can and hope to see you on your next visit.

1 out of 5
I would not stay here even if they paid me. It was like staying in a 1970’s motel NOT a hotel. It felt unsafe and more like a dirty brothel. Behind the bed there were dead cockroaches and what was left of some probably been there awhile. The bed was hard and I don’t mind a hard bed. Thank god it was only for one night.

Posted by on 12 Jan. 2024

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5 out of 5
Very nice thank you. Will you be reopening the 24 hour bar? Lol

Posted by on 11 Jan. 2024

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Comment from Hotel Management

14 Jan. 2024 by Hotel Tropiq

Hi Elizabeth, thank you for taking the time to leave a lovely review. We are delighted that you enjoyed your stay with us and hope to see you again one day soon!

2 out of 5
We felt uncomfortable when checking in. The person checking us in appeared to be grumpy and was not very helful.

Posted by on 9 Jan. 2024

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Comment from Hotel Management

14 Jan. 2024 by Hotel Tropiq

Dear John, we are sorry for the shortcomings you experienced during your stay. We are looking into what you have addressed, we do hope you give us the opportunity to have you stay with us again in the future. Kind regards, Hotel Tropiq reception team.

1 out of 5
Had to leave motel becase power went out . We had know idea or told when power would come on left the 10.15pm .because to hot too stay.no communications.

Posted by on 1 Jan. 2024

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Comment from Hotel Management

7 Jan. 2024 by chris

Hi Wendy, We did our best to communicate the limited information the energy company was offering - Signs on the office doors and group text messages all went out as to the status of the power.

4 out of 5
Decided to stay close to the airport as cyclone Jasper hit Cairns. We can’t give a full appraisal as we were holed up in our room. The room was clean and the staff helpful and caring.

Posted by on 19 Dec. 2023

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Comment from Hotel Management

14 Jan. 2024 by Hotel Tropiq

Hi Jannette, thank you for taking the time to provide feedback on your stay. We are glad that you enjoyed your time and thank you for providing a positive review about the hotel

4 out of 5
Needs a big Reno but okay for a night

Posted by on 19 Dec. 2023

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Comment from Hotel Management

11 Feb. 2024 by Chris

Hi Claudia,We try and offer the best product we can for an older style hotel, but would definitely love a more extensive reno for the future.

5 out of 5

Posted by on 12 Dec. 2023

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Comment from Hotel Management

11 Feb. 2024 by Chris

Hi Ingrid,Thank you for your review!We hope that you had a safe onward journey.

1 out of 5
Nothing

Posted by on 3 Dec. 2023

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Property Features

As a guest of Hotel Tropiq, you'll find an outdoor pool, a terrace, and tour/ticket assistance. WiFi is free in public spaces. Hotel Tropiq also features a vending machine, a garden, and laundry facilities. Self parking is free. This Cairns hotel is smoke free.

  • 95 guestrooms or units
  • 2 levels
  • 4 buildings
  • Built in 1989
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking , Free parking nearby

Transport

  • Train station: Cairns Station (1.8 km / 1.1 mi)
  • Parking: Free self parking

Room Amenities

Hotel Tropiq offers 95 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided on request.

  • Flat-screen television
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Guests will receive lockbox information. For more details, please contact the property using the information on the booking confirmation.

Guests arriving outside of regular check-in hours can use the exterior telephone for check-in assistance.

Guests will receive lockbox information. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 20.0 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No lifts
  • Children stay free
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Housekeeping fee: AUD 10 per night
  • Crib (infant bed) fee: AUD 20.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns Rainbow
  • Cairns Rainbow Resort
  • Rainbow Cairns
  • Rainbow Resort Cairns
  • Hotel Tropiq
  • Hotel Tropiq Hotel
  • Cairns Rainbow Resort
  • Hotel Tropiq Cairns North
  • Hotel Tropiq Hotel Cairns North

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.