3.7 out of 5

"Experience was good , great staff . Rooms were clean, " More

By a verified traveller on Thu 02 Aug 2018

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Hotel Description

At Cairns Gateway Resort you'll be within a 15-minute walk of Cairns Golf Club and 3.9 km (2.4 mi) from Stockland Cairns Shopping Centre. Highlights at this property include an outdoor swimming pool and in-room free WiFi.

You can enjoy an LED TV with cable channels, and each apartment features a sitting area, a coffee/tea maker and a ceiling fan. A microwave, an iron/ironing board and a desk are also available. Limited housekeeping is available.

This business-friendly apartment offers free WiFi in public areas, barbecues and dry cleaning/laundry services. Additionally, you'll find laundry facilities, tour/ticket assistance and multilingual staff. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute drive of this 3.5-star Woree property include Cairns Central Shopping Centre and Cairns Esplanade.

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$90 per night

Classic Studio, Pool View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Cairns Gateway Resort ratings based on 53 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Cairns Gateway Resort

Everyone (37) Couples (10) Students (1) Family (5)
4 out of 5
Beds very lumpy! Need replacing. Staff helpful and friendly.

Posted by on 1 Jun. 2019

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Comment from Hotel Management

3 Jun. 2019 by Pili

Thank you for taking the time to review our Resort. We take all feedback very seriously, and take action accordingly. It was a shame you could not have discussed this with us whilst here. We are glad you enjoyed your stay in Cairns and look forward to accommodating you again in the future.

5 out of 5
Very friendly and helpful staff. My room was comfortable and clean. The pool is gorgeous and the free bbq's came in very handy. We had a very pleasant stay.

Posted by on 9 Jan. 2019

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Comment from Hotel Management

10 Jan. 2019 by Manager

Thank you for taking time to review our resort. We are glad you enjoyed your stay in FNQ. We look forward to you returning to stay with us.

4 out of 5
It was friendly, cosy, comfortable and very quiet. A lot of parking and I would recommend Cairns Gateway Resort to family and friends who want to visit Cairns.

Posted by , from Alice Springs on 19 Oct. 2018

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Comment from Hotel Management

26 Oct. 2018 by Manager

Thank you for taking the time to review our Resort after your stay. We are thrilled that your enjoyed your time in our beautiful area of the Country. Thank you for your recommendations, we much appreciate it.

4 out of 5

Very good

Pros: Location
Cons: No
Location: Close
Experience was good , great staff . Rooms were clean,

Posted by on 2 Aug. 2018

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Comment from Hotel Management

8 Aug. 2018 by Manager

Thank you for taking time to review our Resort and for your positive feedback. All feedback is important to us. We are glad you enjoyed your stay and look forward to accommodating you or your friends in the future.

4 out of 5

Value for money stay in Cairns

Pros: Good value for money. Air conditioned rooms
The property may be a bit aged and the rooms are very basic but it is good value for money when staying in Cairns. The rooms are air conditioned and there is a swimming pool and the bed is comfortable after a day of exploring the area.

Posted by on 29 Apr. 2018

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Comment from Hotel Management

2 May 2018 by Manager

Thank you for taking the time to review our resort. We are glad you enjoyed your stay in Cairns and look forward to accommodating you again in the future Manager

5 out of 5

Great pool

Besides the big grey wall it was very nice place to be. I loved the pool and the waterfall. The room was good except we never got our towels changed over and had to use wet ones even though we hung them up..

Posted by , from Nyora on 27 Feb. 2018

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Comment from Hotel Management

7 Dec. 2018 by Manager

Thank you for taking the time to review your stay. We appreciated your feedback.

5 out of 5

Great location

Great location...easy to get to city. Even public transport goes up same street. Hallway cleaned every day. Microwave good to have. Quiet as well. Pool fantastic.

Posted by , from Hammond Island QLD on 14 Jan. 2018

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Comment from Hotel Management

5 Feb. 2018 by Manager

Thank you for taking time to review our accommodation and for your positive feedback. All feedback is important to us. We are glad you enjoyed your stay and look forward to accommodating you or your friends in the future.

1 out of 5

Cairns Gateway Resort Problems.

Pros: Swimming pool, air conditioner.
Cons: Have the motel sprayed professionally for infestation of vermin.
Location: Motel location reasonable for the price. One does need transport for the City.
Resort looked nice from outside, but: Has not been sprayed for cockroaches, ants, for a very long time. From the first night there was vermin coming from drains and all gaps in doorways/ windows etc. One could not eat without the ants swarming, or cockroaches crawling around. I purchased a can of surface spray, than had to remove dead cockroaches every morning, as well as living with a strong smell of insecticide. I left the resort a day early in disgust and found alternative accommodation.

Posted by , from Tamworth NSW. on 19 Nov. 2017

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2 out of 5

Not worth the money

Basically, the staff and the pool are the only saving grace for this place. The room was adequately sized but the bed was extremely hard, pillows were hard and the bed was also a silly distance from the bedside tables. The fridge made everything icy. Cockroaches in the bathroom (I realise that it's QLD, so probably not preventable but some bug spray would have been helpful). I was also disappointed by the fact that they tried to charge me for daily room service cleaning (changing towels etc) something that usually comes as standard in every other place I have stayed. In short, I would not likely stay here again.

Posted by , from South Australia on 31 Aug. 2017

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Comment from Hotel Management

4 Sep. 2017 by Manager

Thank you for taking the time to review our resort. We take guests comments seriously, as folk often put in writing, things they may not tell us directly. We make every effort to attend to any shortcomings you may find whilst here, or comment on after you leave. Your comments are appreciated.

5 out of 5

Access to all, and cheaper

A great place to stay. Quick access to Cairns and the surroundings.

Posted by on 9 Jul. 2017

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Comment from Hotel Management

4 Sep. 2017 by Manager

Thank you for staying with us and for taking the time to review our resort. We look forward to meeing you on your next visit.

About the Cairns Gateway Resort

Location 1-21 Anderson Road, Woree, QLD 4868

Property Features

As a guest of Cairns Gateway Resort, you'll find an outdoor pool, tour or ticket assistance, and a BBQ. WiFi is free in public spaces. A round-trip airport shuttle (available on request) is available for a fee. The business-friendly Cairns Gateway Resort also features multilingual staff, laundry facilities, and dry cleaning/laundry services. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Woree apartment.

  • 26 guestrooms or units
  • 2 levels
  • Built in 1989
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • BBQ grill(s)
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (14 km / 8.7 mi)
  • Train station: Cairns Station (7 km / 4.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Cairns Gateway Resort offers 26 forms of air-conditioned accommodation which are accessible via exterior corridors, and features coffee/tea makers and an iron/ironing board. This accommodation offers separate sitting areas and includes desks. 32-inch LED televisions come with cable channels. Bathrooms include a shower and complimentary toiletries. This Woree apartment provides complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is offered on weekdays only and hairdryers can be requested. Housekeeping is provided on a limited basis.

  • Sitting area
  • LED television
  • Cable channels
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (weekdays only)
  • Hairdryer available
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5 PM
  • Minimum check-in age is 21

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Friday: 8:30 AM-5 PM
  • Saturday-Saturday: 9 AM-1 PM
If you are planning to arrive after 5 PM, please contact the property in advance using the information on the booking confirmation.

Airport shuttle service is available on request from 7 AM to 5:30 PM. Fees may apply. Contact the property in advance to get details.

Guests arriving outside of regular check-in hours can use the night bell for check-in assistance. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property's front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5 PM
  • Saturday - Saturday: 9 AM - 1 PM
Guests arriving after 5 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport shuttle service is offered on request from 7 AM to 5:30 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per week.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No cots (infant beds) available
  • Noise-free rooms not guaranteed
  • No lifts

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 25.00 per person (one-way)
  • Late check-out fee: AUD 50 (subject to availability)
  • Weekly housekeeping provided; additional cleaning fee: AUD 30.00 per night
  • Rollaway bed fee: AUD 50.0 per week
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns Gateway Resort
  • Gateway Resort
  • Cairns Gateway
  • All Seasons Cairns

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • Alcohol isn't served at Cairns Gateway Resort.
  • Free in-room WiFi has a 2-device limit. WiFi in public areas is also free and has a 2-device limit.