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4.2 out of 5

"Convenient to where we wanted to be and a short walk to the wharf and piers. " More

By a verified traveller on Mon 19 Oct 2020

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Hotel Description

Park Regis City Quays puts you in the heart of Cairns, within just a 10-minute stroll of popular attractions like Cairns Convention Centre and Reef Fleet Terminal. Highlights at this hotel include in-room free WiFi, balconies, and LCD TVs.

All 67 rooms feature iPod docks, coffee/tea makers, and ceiling fans. In-room dining is easy with amenities like refrigerators and microwaves. Additionally, safes, hair dryers, and phones are available. Weekly housekeeping is available.

This smoke-free hotel offers an outdoor pool, free WiFi in public areas, and a terrace. Additionally, you'll find laundry facilities, barbecue grills, and dry cleaning/laundry services. There's also self parking, along with the convenience of an airport shuttle.

Within a 15-minute walk of this 4-star Cairns Central Business District hotel, attractions include Cairns Esplanade and Cairns Central Shopping Centre.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$118* Per night/room 29 Jan. - 30 Jan.

Standard 1 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Hotel Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Two Bedroom Dual Key Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard 2 Bedroom Dual Key Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Executive One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Park Regis City Quays ratings based on 415 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Park Regis City Quays

Everyone (243) Couples (111) Business (3) Family (55)
5 out of 5
Convenient to where we wanted to be and a short walk to the wharf and piers.

Posted by , from mission Beach on 19 Oct. 2020

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Comment from Hotel Management

26 Oct. 2020 by Reception Team

Dear Guest , Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel Stay Well,

4 out of 5

Posted by on 17 Sep. 2020

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Comment from Hotel Management

4 Nov. 2020 by Reception Team

Dear Guest , Thanks for staying with us. We appreciate your feedback!

2 out of 5
even though I had booked and paid online, and there was no inroom services to be paid for, a $100 deposit was taken from my Credit card which has to date not been returned. This is dissapointing and puts a dark cloud over what would have been a pleasant stay.

Posted by , from Atherton on 16 Sep. 2020

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Comment from Hotel Management

4 Nov. 2020 by Reception Team

Dear Chucky, Thanks for staying with us. We appreciate your feedback! Please note that credit card imprint is required from all guest. This is to ensure that we receive back our security pass for the lift and also to cover incidentals. $100 charge applies for each Room Key which is damaged or misplaced. Unfortunately some banks are taking longer for pre authorization to be released. We do apologise for any inconvenience caused. Thank you again and look forward to welcoming you back

5 out of 5
Excellent place. Couldn't fault it. A thoroughly wonderful holiday experience. Very spacious unit.

Posted by , from Cairns on 28 Aug. 2020

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5 out of 5
Great clean appartment, close to facilities & restaurants

Posted by , from Cairns on 20 Aug. 2020

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3 out of 5
Mattress was overly soft, and my lady woke up with a sore neck. Room was nice enough, though.

Posted by on 12 Aug. 2020

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5 out of 5
Very Helpful staff. I accidentally locked my self on the balcony while talking on the phone & had to get my friends to call the reception. LoL

Posted by , from Brisbane on 3 Aug. 2020

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Comment from Hotel Management

11 Sep. 2020 by Reception Team

Dear Austin, Thank you for taking the time to review our hotel. We are pleased to read you enjoyed your stay & delighted that the service and staff met your expectations. We look forward to welcoming you back again at Park Regis Cit Quays. Stay Well, Reception Team.

5 out of 5

Posted by on 3 Aug. 2020

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4 out of 5
Thought the room was okay. It serviced what we needed. We did ask for an ocean view but we didnt get one so we were a disappointed. Location was nice and handy to the town centre, facilities and shops

Posted by , from Wellesley Islands on 7 Jul. 2020

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5 out of 5
Very helpful friendly staff. Clean comfortable accommodation.

Posted by , from Weipa Australia on 26 Mar. 2020

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Comment from Hotel Management

3 Apr. 2020 by Stay Well, Reception Team

Dear Darryl Thank you for taking the time to review City Quays. I am pleased to read you enjoyed your stay & delighted that the service and staff met your expectations. I look forward to welcoming you back again at Park Regis City Quays

About the Park Regis City Quays

Location 6 Lake Street, Cairns, QLD 4870

Property Features

As a guest of Park Regis City Quays, you'll find an outdoor pool, a terrace, and tour/ticket assistance. WiFi is free in public spaces. Park Regis City Quays also features barbecue grills, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. This 4-star Cairns hotel is smoke free.

  • 67 guestrooms or units
  • 5 levels
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Cairns Intl. Airport (CNS) (7 km / 4.4 mi)
  • Train station: Cairns Station (1.2 km / 0.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Park Regis City Quays offers 67 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Rooms open to balconies. Refrigerators, microwaves, and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. LCD televisions are featured in guestrooms. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • Bathrooms are partially open
  • Private balcony
  • IPod dock
  • LCD television
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 9:00 PM
  • Saturday - Sunday: 9:00 AM - 5:00 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 9:00 PM
  • Saturday - Sunday: 9:00 AM - 5:00 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50 per night.
  • Cribs (infant beds) are available for AUD 20 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 15 per day (in/out privileges)
  • Late check-out fee: AUD 40 (subject to availability)
  • Housekeeping fee: AUD 17.85 per day, varies per unit size
  • Crib (infant bed) fee: AUD 20 per night
  • Rollaway bed fee: AUD 50 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • City Quays
  • Park Regis City
  • Park Regis City Quays
  • Park Regis City Quays Cairns
  • Park Regis City Quays Hotel
  • Park Regis City Quays Hotel Cairns
  • Regis City
  • Park Regis City Quays Cairns
  • Park Regis City Quays Hotel
  • Park Regis City Quays Cairns
  • Park Regis City Quays Hotel Cairns

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.