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4.2 out of 5

"Very helpful friendly staff. Clean comfortable accommodation. " More

By a verified traveller on Thu 26 Mar 2020

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Hotel Description

Park Regis City Quays puts you in the heart of Cairns, within just a 10-minute stroll of popular attractions like Cairns Convention Centre and Reef Fleet Terminal. Highlights at this hotel include in-room free WiFi, balconies, and LCD TVs.

All 67 rooms feature iPod docks, coffee/tea makers, and ceiling fans. In-room dining is easy with amenities like refrigerators and microwaves. Additionally, safes, hair dryers, and phones are available. Weekly housekeeping is available.

This smoke-free hotel offers an outdoor pool, free WiFi in public areas, and a terrace. Additionally, you'll find laundry facilities, barbecue grills, and dry cleaning/laundry services. There's also self parking, along with the convenience of an airport shuttle.

Within a 15-minute walk of this 4-star Cairns Central Business District hotel, attractions include Cairns Central Shopping Centre and Cairns Esplanade.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$86* Per night/room 24 Jun. - 25 Jun.

Standard 1 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Hotel Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Two Bedroom Dual Key Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard 2 Bedroom Dual Key Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Executive One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Park Regis City Quays ratings based on 406 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Park Regis City Quays

Everyone (240) Couples (108) Business (3) Family (53)
5 out of 5
Very helpful friendly staff. Clean comfortable accommodation.

Posted by , from Weipa Australia on 26 Mar. 2020

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Comment from Hotel Management

3 Apr. 2020 by Stay Well, Reception Team

Dear Darryl Thank you for taking the time to review City Quays. I am pleased to read you enjoyed your stay & delighted that the service and staff met your expectations. I look forward to welcoming you back again at Park Regis City Quays

4 out of 5
I only stayed one night, but the apartment was qell appointed and I had access to everything I needed.

Posted by on 9 Mar. 2020

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Comment from Hotel Management

12 Mar. 2020 by Reception Team

Dear Guest, Thank you for taking the time to review Park Regis City Quays. We are pleased to read you enjoyed your stay & delighted hotel facilities met your expectations. We look forward to welcoming you back again. Stay Well,

3 out of 5
It was extremely close to the Cairns Convention Centre

Posted by on 7 Mar. 2020

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4 out of 5
Handy Location friendly Check in and No fuss. Rooms clean comfortable and good Air Con. Nice and Quiet too.

Posted by , from Atherton on 13 Feb. 2020

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Comment from Hotel Management

16 Feb. 2020 by Reception Team

Dear David, Thank you for taking the time to review Park Regis City Quays. We are pleased to read you enjoyed your stay & delighted that we've met your expectations. We are look forward to welcoming you back.

5 out of 5
Proximity to city first class. Brilliant value. Great spot

Posted by on 11 Jan. 2020

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Comment from Hotel Management

12 Jan. 2020 by Olga

Thank you for taking the time to review Park Regis City Quays. We are pleased to read you enjoyed your stay & delighted that we've met your expectations. We look forward to welcoming you back

4 out of 5

Posted by on 10 Jan. 2020

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Comment from Hotel Management

22 Jan. 2020 by Reception Team

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on 9 Jan. 2020

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Comment from Hotel Management

22 Jan. 2020 by Reception team

Thanks for staying with us. We appreciate your feedback!

4 out of 5

Posted by on 8 Jan. 2020

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Comment from Hotel Management

22 Jan. 2020 by Reception Team

Thanks for staying with us. We appreciate your feedback!

2 out of 5
Rude and unapproachable desk staff, crap view for the highest rate apartment!

Posted by on 5 Jan. 2020

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Comment from Hotel Management

8 Jan. 2020 by Wayne

Dear Traveler Thank you for taking the time to review PR City Quays. Whilst I am disappointed to read your comments about my team, I am pleased you raised this and bring to my attention as this gives me the opportunity to conduct further training to improve the standards of service for all guests. The type of service you wrote about is not acceptable & I will investigate the matters raised thoroughly to ensure this is not occurring at my hotel. I can assure you that we pride ourselves on our high standard of friendly & efficient guest service, & hope you will give us the opportunity to showcase this to you, should you ever return to Cairns Stay Well, Wayne Booth General Manager

5 out of 5

Posted by on 21 Dec. 2019

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Comment from Hotel Management

22 Jan. 2020 by Reception Team

Thanks for staying with us. We appreciate your feedback!

About the Park Regis City Quays

Location 6 Lake Street, Cairns, QLD 4870

Property Features

As a guest of Park Regis City Quays, you'll find an outdoor pool, a terrace, and tour/ticket assistance. WiFi is free in public spaces. Park Regis City Quays also features barbecue grills, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. This 4-star Cairns hotel is smoke free.

  • 67 guestrooms or units
  • 5 levels
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (7 km / 4.4 mi)
  • Train station: Cairns Station (1.2 km / 0.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Park Regis City Quays offers 67 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Rooms open to balconies. Refrigerators, microwaves, and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. LCD televisions are featured in guestrooms. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • Bathrooms are partially open
  • Private balcony
  • IPod dock
  • LCD television
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 9:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 9:00 PM
  • Saturday - Sunday: 9:00 AM - 5:00 PM
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Reception hours are 7 AM – 9 PM, Monday - Friday; 9 AM – 9 PM, Saturday and Sunday; and 9 AM – 5 PM on public holidays.

Guests planning to arrive after hours must contact the property during reception hours and prior to arrival to receive a code for a night safe.

This property's front desk is open during the following times:

  • Monday - Friday: 7:00 AM - 9:00 PM
  • Saturday - Sunday: 9:00 AM - 5:00 PM
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40 per night.
  • Cribs (infant beds) are available for AUD 10 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Staffed front desk

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 12 per day (in/out privileges)
  • Late check-out fee: AUD 40 (subject to availability)
  • Weekly housekeeping provided; additional cleaning fee: AUD 17.85 per day
  • Crib (infant bed) fee: AUD 10 per night
  • Rollaway bed fee: AUD 40 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • City Quays
  • Park Regis City
  • Park Regis City Quays
  • Park Regis City Quays Cairns
  • Park Regis City Quays Hotel
  • Park Regis City Quays Hotel Cairns
  • Regis City
  • Park Regis City Quays Cairns
  • Park Regis City Quays Hotel
  • Park Regis City Quays Cairns
  • Park Regis City Quays Hotel Cairns

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.