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3.8 out of 5

"Great location but in our opinion over priced for the condition / presentation / cleanliness of the room / property generally. " More

By a verified traveller on Thu 21 Jul 2022

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Hotel Description

Hides Hotel Cairns puts you in the center of Cairns, 0.6 km (0.3 mi) from Cairns Central Shopping Centre and 0.7 km (0.4 mi) from Cairns Esplanade. Highlights at this hotel include free in-room WiFi.

This business-friendly hotel offers free WiFi in public areas, concierge services, and a terrace. Added amenities include laundry facilities, luggage storage, and an elevator. Continental breakfast is available daily between 6:30 AM and 9:00 AM. There's also the convenience of self parking.

Places within a 5-minute walk of this 3.5-star Cairns Central Business District hotel include The Cultural Place and Cairns Regional Gallery.

Hides Hotel Cairns ratings based on 296 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hides Hotel Cairns

Everyone (169) Couples (70) Students (3) Family (41)
3 out of 5
Great location but in our opinion over priced for the condition / presentation / cleanliness of the room / property generally.

Posted by on 21 Jul. 2022

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3 out of 5
Great location and price. Beds were good and room was clean. There was a very large air conditioning unit outside the window that made a lot of noise all night long making it difficult to sleep

Posted by on 4 Jul. 2022

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4 out of 5
An older property but well presented and excellent value for money. When its all about Location Location Location then Hides is the choice.

Posted by on 19 Jun. 2022

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4 out of 5
Hides hotel was nice and clean. Comfortable bed. Reception staff very polite and helpful.

Posted by on 22 Apr. 2022

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3 out of 5
I liked how it was walking distance to everything we needed to get to.

Posted by on 19 Apr. 2022

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4 out of 5
Centrally located, affordable, beautiful historical aspect to the property but modernised in the section we stayed in.

Posted by on 17 Mar. 2022

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5 out of 5

Posted by on 23 Feb. 2022

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1 out of 5
Beds are hard, rooms are dirty old & dated, bathroom taps don’t run and screech when they do, you can’t adjust the hot & Cold water so we had a cold shower for 3 days. The airconditioning struggles & makes a loud sound also. The staff are rude & unhelpful. Corridors are long boiling hot and lack air. Housekeeping lady is rude she collects bottles and stores them up & down corridors, leaves dirty used blankets on hall way furniture & pushes past you. The walls are paper think in rooms so all you hear all night is people slamming doors having sex and showering, there is only one blanket provided in room, the blanket is like a old army blanket, it’s itchy dirty & has visibly stains and marks all over it. The aboriginal people who live closeby, come down from there community & get very drunk & behave in a very unwelcome manner, we could see a group of 8 or more aboriginals laying in door way too hotel drinking smoking, screaming swearing, asking for money ect. This isn’t a good look & makes you feel unwelcome. I couldn’t leave the building without being ask for money bus fares, smokes ect. The location is central however the mall that is adjacent to this hotel has lots of council made parks, this is where all the aboriginal people hang out & destroy with there drinking smoking and fighting. Avoid this hotel like the plague. Regards Dean

Posted by on 12 Jan. 2022

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Comment from Hotel Management

14 Jan. 2022 by Manager

Good morning Mr. Carroll, Thank you for staying at Hides and we apologise for any inconvenient during your stay. Up on checking, you have checked in on the 8th January and checked out on 11th January. As a result of current Omicron outbreak in Queensland, our hotel like most of the local business are experiencing extreme staff shortage, half of our staff are new to our property that may cause confusion when processing system, which resulting in allocating you to a un-finished room at time of check-in, we are truly sorry about that. All of our linen including blankets are washed after each use with commercial grade chemicals to keep a hygienic environment for our guests. Bathrooms were cleaned with industrial grade of cleaning liquid as well. Hides being one of the oldest business opened has a very sentimental history of long corridors which most of the guests found special and interest and we could see you might have a different opinion. We are 24 hours reception which we encourage our guests to seek assistant any time during their stay, we would be very happy to change your room for you if only we knew you had a problem with your room or our long corridors, and we would definitely do everything we can to ask guest next door to lower their voice or evict them if they refuse to cooperate. As for local indigenous, we could see that you took the video of what was happening at least 50 meters away from our property, unfortunately they’re out of our hands as it’s Cairns Regional Council’s responsibility to make an effort to improve the present situation. Again, we thank you for choosing the Hides Hotel Cairns and hope to see you in the future. Team at Hides Hotel

1 out of 5
Very noisy in hallway with people coming back to there rooms, 7.30 am next morning massive noise ,sound like furnitue being moved.light coming through door.was told no parking left in morning i checked and there was plenty.Man on desk next morning said there would have been parking. Aircon not cooling,blamed hot weather,really?.Will never stay there again.

Posted by on 7 Jan. 2022

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3 out of 5
Not clean, fingernails on the main stairs. Didn’t look like the pictures on the web.

Posted by on 29 Dec. 2021

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About the Hides Hotel Cairns

Location 87 Lake Street, Cairns, QLD 4870

Property Features

Hides Hotel Cairns offers its guests a terrace, tour/ticket assistance, and concierge services. Public spaces have free WiFi. The business-friendly Hides Hotel Cairns also features laundry facilities and an elevator. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star Cairns hotel.

  • 1 building
  • 94 guestrooms or units
  • 3 levels
  • Built in 1968
  • Towels for the beach
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Elevator
  • Smoking in designated areas
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Long-term parking (surcharge) , Self parking (surcharge)


  • Train station: Cairns Station (1.8 km / 1.1 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Hides Hotel Cairns offers 94 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. This Cairns hotel provides complimentary wireless Internet access. Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Television
  • Refrigerator
  • Coffee maker
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 9:00 AM.

Hotel Policies


  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10 per stay.

Pet Policy

  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • Children stay free
  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • One child stays free
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Children stay free: Maximum age 14
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures


Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 12.50 for adults and AUD 6.25 for children (approximately)
  • Self parking fee: AUD 10.00 per day (in/out privileges)
  • Extended parking fee: AUD 10 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10 per stay
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns Hides Hotel
  • Hides Cairns
  • Hides Hotel
  • Hides Hotel Cairns
  • Hotel Hides Cairns
  • Hotel Crocodile Hides
  • Hides Hotel Cairns Hotel
  • Hides Hotel Cairns Cairns
  • Hides Hotel Cairns Hotel Cairns

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.