3.9 out of 5

"So central to all aspects of the city. Walking distance to everythng. All staff were so pleasant and easy to chat with. Would definitely come back aga ... " More

By a verified traveller on Sat 18 Aug 2018

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Hotel Description

Hides Hotel Cairns puts you in the heart of Cairns, within just a 10-minute stroll of popular attractions like Cairns Night Markets and Cairns Esplanade. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi.

TVs, coffee/tea makers and ceiling fans are featured in all 94 rooms. Additionally, fridges, safes and phones are available.

This hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Other amenities include laundry facilities, tour/ticket assistance and luggage storage. There's also the convenience of self parking.

Attractions within a 10-minute walk of this 3.5-star Cairns Central Business District hotel include Esplanade Lagoon and Cairns Convention Centre.

Budget Twin Shared Facilities

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$69 per night

Premium Quad

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Budget Queen Ensuite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premium Triple

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Budget Queen Shared Facilities

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premium King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hides Hotel Cairns ratings based on 369 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Hides Hotel Cairns

Everyone (207) Couples (109) Students (3) Family (50)
1 out of 5

Posted by on 13 Jun. 2019

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Comment from Hotel Management

14 Jun. 2019 by Hides Hotel Reception

Hello, It is disappointing to receive your review. To improve our service, we wold welcome more detailed feedback. Please feel free to email tours@hideshotel.com.au with more information so that we can work towards rectifying any issues.

2 out of 5
Neat and tidy room & comfortable bed. Parking frustrating which had to be accessed from another street. I could hear shenanigans from Hotel next door until early hours of morning. After booking made I was advised there was a $100 deposit. Extra costs should be made aware up front. Won’t ever stay here again.

Posted by on 10 Jun. 2019

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Comment from Hotel Management

11 Jun. 2019 by Hides Hotel Reception.

Hello Anonymous, Thank you for taking the time to leave your feedback. It is pleasant to hear that your room and bed were comfortable. We have just had the pleasure of hosting numerous competitors who were in town to take part in the Cairns Ironman Event. Hides Hotel offers limited secure parking and being at capacity over this period, parking was quite full. Due to the way our historic hotel was constructed, the driveway is indeed located on Grafton St which is the next street behind us. This is something we are unfortunately unable to rectify. Our central location means that we are in proximity to some of the local late night venues. If you had approached our 24 hour reception staff at any stage to advise, we could possibly have provided you with another room location. Hides Hotel, like the majority of Cairns properties does charge a $100 security bond. This is located on the fine print of your booking information. We will pass on your feedback to request this information is enlarged and clearer for future guests. We hope you enjoyed your time in Cairns and wish you the best.

2 out of 5
There is no information on the extra cost of parking and also they want a $100 deposit for no reason as there is no mini bar or the like

Posted by on 25 Apr. 2019

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Comment from Hotel Management

3 May 2019 by Liam | Duty Manager

Dear Anonymous, On the website WOTIF which you have booked through for your stay you would have seen that parking comes with a surcharge which implies that there is a cost for off street city parking of $10 per night. The deposit of $100 covers costs of damages to the room or property of the hotel.

4 out of 5
In excellent walking distance to everything to central cairns. The property itself is old but it’s fine for short stays. Attracts a lot of the young backpacker crowd so can get noisy late at night when they come back from the clubs. Staff are friendly and helpful.

Posted by on 8 Apr. 2019

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Comment from Hotel Management

12 Apr. 2019 by Liam

Dear Jules thank you for taking the time to leave a review of your recent stay here at hides hotel, We are proud of our staff and are glad to see that they helped you during your stay. We appreciate the feedback as it allows us to improve and grow as a hotel. Kind regards, Liam | Duty Manager

4 out of 5
Clean room, great location and friendly staff. Good value.

Posted by on 29 Dec. 2018

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Comment from Hotel Management

7 Jan. 2019 by Deniz

Dear Anonymous, Thank you very much for your great review.

2 out of 5
The old part of the hotel is in need of refurbishment, including the rooms and bathrooms.

Posted by , from Sunshine Coast on 19 Nov. 2018

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Comment from Hotel Management

25 Nov. 2018 by Deniz

Dear Ian, Thank you very much for your feedback. We just had the new part including the balcony refurbished but we will be working to keep the old charm of our heritage side up to date.

2 out of 5
When it said shared bathroom I didn’t realise it was with the whole level. Having to leave your room to go to the toilet and to shower is a pain. My lap top is bigger than the tv, and street noise was woefull. Can do a whole lot better in Cairns for $109.00,

Posted by on 23 Aug. 2018

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Comment from Hotel Management

28 Aug. 2018 by Deniz

Dear Anonymous, We are sorry to hear you had an unpleasant sleep from external noise. I am unsure which room you were staying in and am sorry I could not assist you. We are aware of the street noise and are in the process in trying to correct this. Please note that our shared bathrooms are rarely being used by our guest at the same time and therefore are not busy. Our friendly reception staff is always there to help with any issues. We do hope to see you again.

5 out of 5
So central to all aspects of the city. Walking distance to everythng. All staff were so pleasant and easy to chat with. Would definitely come back again.

Posted by on 18 Aug. 2018

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Comment from Hotel Management

22 Aug. 2018 by Deniz

Dear Anonymous, Thank you for your positive review and I am pleased you found Hides in a good location. We all hope to see you again soon.

3 out of 5
Excellent breakfast. Repairs done promptly. Excellent location. Noise from Irish pub downstairs till 3am terrible. Price competitive.

Posted by , from Korea and South Africa on 20 Jul. 2018

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Comment from Hotel Management

21 Jul. 2018 by Deniz

Hi Brian, I am pleased you found Hides well priced and in a good location. We are sorry to hear you had an unpleasant sleep from external noise. I am unsure which room you were staying in and am sorry I could not assist you. We are aware of the noise and are in the process in trying to correct this. We do hope to see you again.

5 out of 5
Fantastic location and very supportive friendly staff. Great value for money.

Posted by on 18 Jul. 2018

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Comment from Hotel Management

21 Jul. 2018 by Deniz

Hi Anonymous, Thank you very much for your positive feedback and we hope to see you again.

About the Hides Hotel Cairns

Location 87 Lake Street, Cairns, QLD 4870

Property Features

As a guest of Hides Hotel Cairns, you'll find an outdoor pool, a terrace, and tour or ticket assistance. WiFi is free in public spaces. Hides Hotel Cairns also features laundry facilities and a lift. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star Cairns hotel.

  • 1 building
  • 94 guestrooms or units
  • 3 levels
  • Built in 1968
  • 1 conference room
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (7 km / 4.3 mi)
  • Train station: Cairns Station (1.8 km / 1.1 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Hides Hotel Cairns offers 94 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a safe and free toiletries. Guests can surf the web using complimentary wireless Internet access. Guests can make use of the in-room fridges and coffee/tea makers.

  • Television
  • Fridge
  • Coffee maker
  • Hairdryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan

Hotel Policies

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Noise-free rooms not guaranteed
  • Parking height restrictions apply
  • 24-hour check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 10.00 per day (in/out privileges)
  • Extended parking fee: AUD 10 per night
  • In-room safe fee: AUD 3 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hides Hotel Cairns
  • Hides Hotel
  • Hides Cairns
  • Hotel Crocodile Hides

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.