"Great location but in our opinion over priced for the condition / presentation / cleanliness of the room / property generally. " More
This business-friendly hotel offers free WiFi in public areas, concierge services, and a terrace. Added amenities include laundry facilities, luggage storage, and an elevator. Continental breakfast is available daily between 6:30 AM and 9:00 AM. There's also the convenience of self parking.
Places within a 5-minute walk of this 3.5-star Cairns Central Business District hotel include The Cultural Place and Cairns Regional Gallery.
14 Jan. 2022 by Manager
Good morning Mr. Carroll, Thank you for staying at Hides and we apologise for any inconvenient during your stay. Up on checking, you have checked in on the 8th January and checked out on 11th January. As a result of current Omicron outbreak in Queensland, our hotel like most of the local business are experiencing extreme staff shortage, half of our staff are new to our property that may cause confusion when processing system, which resulting in allocating you to a un-finished room at time of check-in, we are truly sorry about that. All of our linen including blankets are washed after each use with commercial grade chemicals to keep a hygienic environment for our guests. Bathrooms were cleaned with industrial grade of cleaning liquid as well. Hides being one of the oldest business opened has a very sentimental history of long corridors which most of the guests found special and interest and we could see you might have a different opinion. We are 24 hours reception which we encourage our guests to seek assistant any time during their stay, we would be very happy to change your room for you if only we knew you had a problem with your room or our long corridors, and we would definitely do everything we can to ask guest next door to lower their voice or evict them if they refuse to cooperate. As for local indigenous, we could see that you took the video of what was happening at least 50 meters away from our property, unfortunately they’re out of our hands as it’s Cairns Regional Council’s responsibility to make an effort to improve the present situation. Again, we thank you for choosing the Hides Hotel Cairns and hope to see you in the future. Team at Hides Hotel
Hides Hotel Cairns offers its guests a terrace, tour/ticket assistance, and concierge services. Public spaces have free WiFi. The business-friendly Hides Hotel Cairns also features laundry facilities and an elevator. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star Cairns hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Long-term parking (surcharge) , Self parking (surcharge)
Hides Hotel Cairns offers 94 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. This Cairns hotel provides complimentary wireless Internet access. Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 9:00 AM.
Special check-in instructions:
The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
