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Bay Village Tropical Retreat & Apartments

3.5 star property
Hotel with free parking, steps from Cairns Esplanade

Photo gallery for Bay Village Tropical Retreat & Apartments

Outdoor pool, pool loungers
Reception
View from property
Studio
Studio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Room service
  • 24/7 front desk
  • Bar
  • Pool
The current price is AU$165
includes taxes & fees
18 July - 19 July

Explore the area

Map
227 Lake Street, Cairns North, QLD, 4870
  • Cairns Esplanade
    ‪2 min walk‬
  • Cairns Central Shopping Centre
    ‪16 min walk‬
  • Reef Fleet Terminal
    ‪3 min drive‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪7 min drive‬

Room options

View all photos for Family Room

View from room

Family Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Private bathroom
Hairdryer
Coffee/tea maker
  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

7.6 out of 10
Good
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Private bathroom
Hairdryer
Coffee/tea maker
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio

Desk, iron/ironing board, cots/infant beds, free WiFi

Studio

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Fridge
TV
Ceiling fan
Private bathroom
Hairdryer
  • 34 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Kitchen
Fridge
TV
Ceiling fan
Separate bedroom
Private bathroom
  • 36 sq m
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 3 Bedrooms

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Apartment, 3 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
TV
Washer/dryer
  • 110 sq m
  • Resort view
  • Sleeps 7
  • 2 Queen Beds and 2 Single Beds

View all photos for Standard Triple Room

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Triple Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Private bathroom
Hairdryer
Coffee/tea maker
  • 32 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Apartment, 2 Bedrooms

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Apartment, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
TV
Washer/dryer
  • 84 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Standard Room

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Room

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for One Bedroom Suite

Desk, iron/ironing board, cots/infant beds, free WiFi

One Bedroom Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Desk, iron/ironing board, cots/infant beds, free WiFi

Family Room

  • Sleeps 2
  • 2 Single Beds and 1 Queen Bed

View all photos for Three Bedroom Apartment

Desk, iron/ironing board, cots/infant beds, free WiFi

Three Bedroom Apartment

  • Sleeps 7
  • 2 Single Beds, 1 Single Sofa Bed, 1 King Bed and 1 Queen Bed

View all photos for Studio Room

Desk, iron/ironing board, cots/infant beds, free WiFi

Studio Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Triple Room

Desk, iron/ironing board, cots/infant beds, free WiFi

Standard Triple Room

  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

View all photos for Two Bedroom Apartment

Desk, iron/ironing board, cots/infant beds, free WiFi

Two Bedroom Apartment

  • Sleeps 5
  • 1 King Bed, 1 Single Sofa Bed and 2 Single Beds

About the area

Cairns

Bay Village Tropical Retreat & Apartments puts you in the heart of Cairns, steps from Cairns Esplanade and within a 20-minute stroll of Cairns Central Shopping Centre. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .At the hotel's own lounge bar, you can stop for a drink. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Continental breakfast is available daily between 6:30 AM and 9:30 AM. There's also limited parking, along with the convenience of car rentals on site. .Attractions within a 30-minute drive of this 3.5-property class Cairns North hotel include Reef Fleet Terminal and Palm Cove Beach.

What's nearby

  • Cairns Esplanade - 2 min walk - 0.2 km
  • Cairns Base Hospital - 2 min walk - 0.2 km
  • Cairns Central Shopping Centre - 16 min walk - 1.4 km
  • Esplanade Lagoon - 16 min walk - 1.4 km
  • Reef Fleet Terminal - 3 min drive - 1.8 km

Getting around

  • Cairns Station - 6 min drive
  • Cairns, QLD (CNS-Cairns Intl.) - 6 min drive

Restaurants

  • ‪Muddy's Cafe - ‬7 min walk
  • ‪Dundee’s at the Cairns Aquarium - ‬10 min walk
  • ‪Atrium - ‬13 min walk
  • ‪Sushi Train North Cairns - ‬8 min walk
  • ‪Lobby Bar - ‬3 min walk

About this property

Bay Village Tropical Retreat & Apartments

Hotel with free parking, steps from Cairns Esplanade
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a library, and a terrace are also featured at the business-friendly Bay Village Tropical Retreat & Apartments. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cairns hotel.

  • 82 guestrooms or units
  • 2 levels
  • 3 buildings
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Bay Village Tropical Retreat & Apartments offers 82 accommodations, which are accessible via exterior corridors and feature free newspapers and coffee/tea makers. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, French, German, Indonesian, Italian, Japanese, Spanish

Similar properties

View from property

Cairns Harbourside Hotel

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 1,001 reviews
The price is AU$216
includes taxes & fees
27 July - 28 July
Cairns Harbourside Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Street parking available
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee: AUD 16 for adults and AUD 10 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Low-height counter and sink
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.51 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests arriving outside of normal check-in hours should use the exterior telephone at this property to request check-in assistance upon arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 29.0 per night.
  • Cots (infant beds) are available for AUD 10.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately AUD 16 for adults and from AUD 10 for children
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 29.0 per night
  • Credit card charges are subject to a surcharge of 1.51 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Bay Village Retreat
Bay Village Tropical
Bay Village Tropical Retreat
Bay Village Tropical Retreat Cairns North
Bay Village Tropical Retreat Hotel
Bay Village Tropical Retreat Hotel Cairns North
Bay Village Tropical Retreat Apartments Cairns North
Bay Village Tropical Retreat Apartments
Bay Village Tropical Retreat Apartments
Bay Village Tropical Retreat & Apartments Hotel
Bay Village Tropical Retreat & Apartments Cairns North
Bay Village Tropical Retreat & Apartments Hotel Cairns North

Frequently asked questions

What is the cancellation policy at Bay Village Tropical Retreat & Apartments?

Bay Village Tropical Retreat & Apartments offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Bay Village Tropical Retreat & Apartments?

As of 2 July 2025, prices found for a 1-night stay for 2 adults at Bay Village Tropical Retreat & Apartments on 18 July 2025 start from AU$164.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Bay Village Tropical Retreat & Apartments?

Yep, Bay Village Tropical Retreat & Apartments has a free self car park. Onsite parking is limited.

Are there any beaches close to Bay Village Tropical Retreat & Apartments?

The closest beach to Bay Village Tropical Retreat & Apartments is Palm Cove Beach (20.3 km).

Does Bay Village Tropical Retreat & Apartments have a pool?

Bay Village Tropical Retreat & Apartments has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Bay Village Tropical Retreat & Apartments family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as cots/infant beds in the guestrooms, it's no surprise that Bay Village Tropical Retreat & Apartments is a hit with families.

Does Bay Village Tropical Retreat & Apartments serve breakfast?

Yeah, continental brekkie is on offer daily from 6:30 AM to 9:30 AM.

Is there a free airport shuttle available at Bay Village Tropical Retreat & Apartments?

No, Bay Village Tropical Retreat & Apartments does not offer an airport shuttle service.

Is there a bar or restaurant at Bay Village Tropical Retreat & Apartments?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Bay Village Tropical Retreat & Apartments?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Bay Village Tropical Retreat & Apartments?

No, only service animals are allowed.

Bay Village Tropical Retreat & Apartments Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 262 out of 714 reviews
Rating 8 - Good. 311 out of 714 reviews
Rating 6 - Okay. 92 out of 714 reviews
Rating 4 - Poor. 31 out of 714 reviews
Rating 2 - Terrible. 18 out of 714 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Darren

The staff were polite and courteous. The problem is with the noise level. You could hear everything going on in the place and it made it impossible to sleep. The walls were so thin, i could hear the neighbour's tv. Would not recommend if you actually need to slee
Stayed 3 nights in Jun 2025

6/10 Okay

Paul

Travelled with partner
Wifi kept dropping out. Loud people in pool after 9 two nights running. Light from outside comes through blinds. Cushions on couch need replacing.
Stayed 4 nights in May 2025

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities
everything was excelleent
Stayed 1 night in Apr 2025

10/10 Excellent

Dayan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Balinese flavour close to Cairns Hospital

We had hoped to postpone our stay by a week but found that the cancellation policy kicked in almost three days before we were due to arrive and there was no recourse to changing dates. Fortunately, rather than sacrifice the 100% cost, we were able to work things so we could make use of the night. We enjoyed a first class meal at the attached Balinese Restaurant with a delicious menu and fast, friendly and professional service. We had a studio room with a kitchenette with a microwave and essentials for self-catering if desired. Although the decor may be considered dated, the room was spotless and the beds were comfortable with no road noise from outside. There is a medium sized swimming pool in the centre of the two-story complex. There is limited secure parking. The location is ideal for those needing to be close to Cairns Hospital and nearby medical services. It is also handy to other restaurants and a block from the Esplanade.
Stayed 1 night in Jan 2025

8/10 Good

DONNA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Warren

Business traveller
Disliked: Room comfort
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Thatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! Thank you, Jennifer, for going above and beyond for your guests!
Stayed 1 night in Nov 2024

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Jan

We needed to be close to the hospital and it’s nice to walk to the esplanade
Stayed 2 nights in Oct 2024

10/10 Excellent

Mark Jan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was more secure parking as I worry about the vehicle parked in streets. Doesn’t feel safe.
Stayed 2 nights in Nov 2024

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Nice pool. The rooms were very clean and had great amenities; even shaving cream. The staff were very welcoming. We stayed six nights over two weeks. They stored our extra luggage and my medical supplies. We could not have picked a better place!
Stayed 1 night in Nov 2024

8/10 Good

Cherilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Harm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had the perfect stay and outstanding dining experience.
Stayed 1 night in Oct 2024

6/10 Okay

Anne, Burdell

Liked: Cleanliness
Stayed 1 night in Oct 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dining, friendly staff, close to the CBD
Stayed 3 nights in Oct 2024

6/10 Okay

Peter

Travelled with family, Business traveller
Great restaurant, large rooms.
Stayed 2 nights in Oct 2024

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in and checkout great location
Stayed 1 night in Sep 2024

8/10 Good

mindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the resort is nice and location is good, a bit noisy in early morning when gardener came to work during our stay Not happy with the $50 security deposit not yet refund after nearly 3 weeks, contacted the resort 2 times, still not happening
Stayed 3 nights in Aug 2024

8/10 Good

Amie

Stayed 4 nights in Aug 2024

6/10 Okay

Wendy

Business traveller
Disliked: Cleanliness, property conditions & facilities
Room was not cleaned daily! Ceiling fan in bedroom faulty
Stayed 4 nights in Sep 2024

8/10 Good

Grayson

Liked: Cleanliness, staff & service, property conditions & facilities
Large room. Staff were friendly My shower was a bit average...
Stayed 3 nights in Aug 2024

2/10 Terrible

Andrew

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid at all costs. Sooo noisy, nothing like the photos, sheets don’t fit the bed, dirty. List goes on
Stayed 1 night in Sep 2024