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4.3 out of 5

"Last minute booking but reception staff very friendly and accommodating. Great restaurant onsite. Wish we could have stayed longer. " More

By a verified traveller on Mon 19 Apr 2021

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Hotel Description

Bay Village Tropical Retreat & Apartments puts you in the center of Cairns, 1.1 km (0.7 mi) from Cairns Esplanade and 1.7 km (1.1 mi) from Cairns Central Shopping Centre. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

All 82 rooms feature free WiFi, TVs, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and room service. Free newspapers, ceiling fans, and hair dryers are also available.

This business-friendly hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Additionally, you'll find a snack bar/deli and laundry facilities. Continental breakfast is available daily between 6:30 AM and 9:30 AM. There's also limited parking, along with the convenience of car rentals on site.

Attractions within a 30-minute walk of this 3.5-star Cairns North hotel include Cairns Marlin Marina and Reef Fleet Terminal.

Double or Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$111* Per night/room 13 May - 14 May

Standard Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Bay Village Tropical Retreat & Apartments ratings based on 137 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Bay Village Tropical Retreat & Apartments

Everyone (83) Couples (22) Business (1) Family (24)
2 out of 5
I chose this property because of it's resort like quality. I booked as was not told that I would actually be placed in a block of flats across the road. It had no appeal to it. No milk in mini bar for tea/or coffee and a rude message saying if I did not clean up and put everything away where it came from I would be charged cleaning fee.

Posted by on 10 May 2021

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Comment from Hotel Management

11 May 2021 by Andrea - General Manager

All our 2 and 3 brm apartments are in a separate modern building across the road. This is clearly displayed on our website. Long life portion control milk is supplied and left for your use in the fridge. As apartments are usually self catering, it is common practice in most holiday apartments for guests to remove their own rubbish and put the dishes and utensils back in place. However its unfortunate that you did not mention these things to a staff member as they would have been happy to assist.

5 out of 5
Last minute booking but reception staff very friendly and accommodating. Great restaurant onsite. Wish we could have stayed longer.

Posted by on 19 Apr. 2021

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Comment from Hotel Management

20 Apr. 2021 by Andrea - General Manager

So glad you enjoyed your stay with us. Thank you for posting a great review, we hope to see you back again in the near future.

5 out of 5
Efficient and friendly service. Great location, great food, quiet and very comfortable. Would stay again in a heartbeat.

Posted by on 3 Apr. 2021

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Comment from Hotel Management

3 Apr. 2021 by Andrea - General Manager

Thank you so much for the great comments, glad you enjoyed your stay

3 out of 5

Posted by on 30 Mar. 2021

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Comment from Hotel Management

14 Apr. 2021 by Andrea - General Manager

Thanks for taking the time to rate us and glad you enjoyed your stay.

4 out of 5
Great location, clean rooms helpful staff. nice pool. Decore tired, but fine

Posted by , from Melbourne on 11 Jan. 2021

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Comment from Hotel Management

18 Jan. 2021 by Andrea - General Manager

Thanks for the great rating, glad you enjoyed your stay with us.

4 out of 5
Staff were lovely , room was tidy and clean. Pool area was nice. Resturaunt was closed during our stay though due to holiday.

Posted by , from Townsville,Nrth Qld on 3 Jan. 2021

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Comment from Hotel Management

3 Jan. 2021 by Andrea - General Manager

Thank you for you lovely comments, so glad you enjoyed your stay. I hope to see you back again in the future.

2 out of 5
Very dark rooms. Not much natural light. Smell musty.

Posted by on 30 Dec. 2020

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Comment from Hotel Management

3 Jan. 2021 by Andrea - General Manager

I'm sorry to hear you found your room disappointing.

4 out of 5

Posted by on 29 Dec. 2020

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Comment from Hotel Management

3 Jan. 2021 by Andrea - General Manager

Thank you for the great rating, hope to see you back at Bay Village in the future

5 out of 5

Posted by on 29 Nov. 2020

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Comment from Hotel Management

1 Dec. 2020 by Andrea - General Manager

Thank you for the 5 out of 5 rating - so glad you enjoyed your stay with us.

5 out of 5

Posted by on 12 Oct. 2020

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Comment from Hotel Management

21 Oct. 2020 by Andrea - General Manager

Thank you so much for taking the time to review and rate your stay with us. Your wonderful rating is inspiring for us all, so glad you enjoyed your stay.

About the Bay Village Tropical Retreat & Apartments

Location 227 Lake Street, Cairns North, QLD 4870

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a library, and a terrace are also featured at the business-friendly Bay Village Tropical Retreat & Apartments. Smoking is allowed in designated areas at this 3.5-star Cairns hotel.

  • 82 guestrooms or units
  • 2 levels
  • 3 buildings
  • Dining venue
  • Bar or lounge
  • Deli
  • Towels for the beach
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Limited onsite parking

Transport

  • Airport: Cairns Intl. Airport (CNS) (5.7 km / 3.6 mi)
  • Train station: Cairns Station (2.5 km / 1.6 mi)

Room Amenities

Bay Village Tropical Retreat & Apartments offers 82 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (limited hours)
  • Television
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 9:30 AM.

Bay Village Tropical Retreat & Apartments has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:30 PM

Special check-in instructions:

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving outside of normal check-in hours should use the exterior telephone at this property to request check-in assistance upon arrival.

Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 29.00 per night.
  • Cribs (infant beds) are available for AUD 10.00 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 15 for adults and AUD 10 for children (approximately)
  • Crib (infant bed) fee: AUD 10.00 per night
  • Rollaway bed fee: AUD 29.00 per night
  • Credit card charges are subject to a surcharge of 1.51 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bay Village Retreat
  • Bay Village Tropical
  • Bay Village Tropical Retreat
  • Bay Village Tropical Retreat Cairns North
  • Bay Village Tropical Retreat Hotel
  • Bay Village Tropical Retreat Hotel Cairns North
  • Bay Village Tropical Retreat Apartments Cairns North
  • Bay Village Tropical Retreat Apartments
  • Bay Village Tropical Retreat & Apartments Hotel
  • Bay Village Tropical Retreat & Apartments Cairns North
  • Bay Village Tropical Retreat & Apartments Hotel Cairns North

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.