4.3 out of 5

"This hotel offers superior rooms, we had a large bathroom, nice eating area, and sitting area, plus comfortable bed. The Balinese Restaurant which ... " More

By a verified traveller on Sun 19 Aug 2018

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Hotel Description

Bay Village Tropical Retreat & Apartments puts you in the heart of Cairns North, within a 20-minute stroll of popular places like Cairns Esplanade and Cairns Night Markets. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self parking.

All 88 rooms feature free WiFi, TVs and coffee/tea makers. In-room dining is easy with amenities like fridges and room service. Ceiling fans, hairdryers and phones are also available.

For a drink, you can stop by the hotel's own bar/lounge. Added amenities include free WiFi in public areas and laundry facilities. Each morning full breakfast is served between 6:30 AM and 9:30 AM. There's also extended parking, along with the convenience of car rentals on site.

Within a 30-minute walk of this 3.5-star Cairns North hotel, attractions include Cairns Central Shopping Centre and Esplanade Lagoon.

Double or Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$93* Per night/room 1 Sep. - 2 Sep.

Standard Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Bay Village Tropical Retreat & Apartments ratings based on 100 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Bay Village Tropical Retreat & Apartments

Everyone (69) Couples (12) Business (1) Family (12)
5 out of 5
Close to everything, lovely on site restaurant. Reception staff very helpful

Posted by , from Sunshine Coast on 12 Aug. 2019

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Comment from Hotel Management

12 Aug. 2019 by Andrea

Thank you Bob for rating us so well. So glad you enjoyed your stay at Bay Village. Hope to see you back sometime soon.

5 out of 5
Good location within a short stroll of the city and amenities.

Posted by on 25 Jul. 2019

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Comment from Hotel Management

8 Aug. 2019 by Melanie Raimondo, Executive Assistant Manager

Thank you very much for this great rating!! We hope you have enjoyed your stay with us!!

5 out of 5
Great restaurant and close to town, esplanade and hospital. It’s always a pleasure staying here.

Posted by on 24 Jul. 2019

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Comment from Hotel Management

8 Aug. 2019 by Melanie Raimondo, Executive Assistant Manager

Thank you so much for this great rating and your very kind words! Please keep coming back!! :-)

3 out of 5
Nice room, but connecting door meant that you could hear the conversation next door

Posted by on 20 Jul. 2019

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Comment from Hotel Management

21 Jul. 2019 by Andrea

Thank you for taking the time to write a review, and for the nice comment about the room. I have never heard of the problem you mentioned before, but I will take it on board and check to see if some extra sound proofing can be added between the couple of rooms that have connecting doors. Appreciate your comments.

5 out of 5
The room was nice and spacious and very clean and central to most things!

Posted by on 5 Jul. 2019

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Comment from Hotel Management

6 Jul. 2019 by Andrea

Thank you for your lovely comments. So glad you enjoyed your stay We hope to see you back soon.

5 out of 5
The rooms were large and bed was really comfy, overall had a very relaxing feel! Staff were also great! Definitely stay here again!

Posted by on 3 Jul. 2019

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Comment from Hotel Management

3 Jul. 2019 by Andrea

Thank you for taking the time to write a review. We are so glad you enjoyed your recent stay at Bay Village and we hope to see you again in the near future.

4 out of 5

Posted by on 19 Jun. 2019

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Comment from Hotel Management

26 Jun. 2019 by Melanie Raimondo, Executive Assistant Manager

Thank you for this great rating!! We hope you have enjoyed your stay!

5 out of 5
Great room. Great hospitality. Great restaurant. Secure parking.

Posted by on 4 Jun. 2019

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Comment from Hotel Management

12 Jun. 2019 by Melanie Raimondo, Executive Assistant Manager

Thank you so much for this fabulous rating and your kind words! We are delighted to hear you have enjoyed your stay with us and hope to welcome you back in the future.

5 out of 5
The c/in was very efficient, professional and speedy. The Lady at the desk who was back from her 7 day leave, was extremely nice and pleasant. We were booked into #109 and she upgraded us coz of a hot water issue to #112. The room was bigger! Kudos to her!

Posted by on 28 May 2019

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Comment from Hotel Management

28 May 2019 by Andrea

Thank you for your lovely comments. So glad you enjoyed your stay.

4 out of 5

Posted by on 19 May 2019

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Comment from Hotel Management

21 May 2019 by Andrea

Thank you for rating us. Glad to know you enjoyed your stay.

About the Bay Village Tropical Retreat & Apartments

Location 227 Lake Street, Cairns North, QLD 4870

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, a library, and tour or ticket assistance are also featured at the business-friendly Bay Village Tropical Retreat & Apartments. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Cairns North hotel.

  • 88 guestrooms or units
  • 2 levels
  • 3 buildings
  • Dining venue
  • Bar or lounge
  • Towels for the beach
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Library
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (5.7 km / 3.6 mi)
  • Train station: Cairns Station (2 km / 1.3 mi)
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Bay Village Tropical Retreat & Apartments offers 88 forms of air-conditioned accommodation which are accessible via exterior corridors, and features coffee/tea makers and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones.

  • In-room dining (limited hours)
  • Television
  • Fridge
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Exterior corridor access
  • Climate control
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 9:30 AM.

Bay Village Tropical Retreat & Apartments has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 1 AM, please contact the property in advance using the information on the booking confirmation.

Guests arriving outside of normal check-in hours should use the exterior telephone at this property to request check-in assistance upon arrival. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests arriving after 1 AM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 26.00 per night.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 15 and AUD 19.50 per person (approximately)
  • Extended parking fee: AUD 10 per night
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 26.00 per night
  • On-site credit card charges are subject to a surcharge of 1.51 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bay Village Retreat
  • Bay Village Tropical
  • Bay Village Tropical Retreat
  • Bay Village Tropical Retreat Cairns North
  • Bay Village Tropical Retreat Hotel
  • Bay Village Tropical Retreat Hotel Cairns North
  • Bay Village Tropical Retreat Apartments Cairns North
  • Bay Village Tropical Retreat Apartments

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.