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4.3 out of 5

"The water pressure in the shower is amazing. " More

By a verified traveller on Mon 22 Nov 2021

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Hotel Description

Bay Village Tropical Retreat & Apartments puts you in the center of Cairns, 1.1 km (0.7 mi) from Cairns Esplanade and 1.6 km (1 mi) from Esplanade Lagoon. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

All 82 rooms feature free WiFi, TVs, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and room service. Free newspapers, ceiling fans, and hair dryers are also available.

At the hotel's own lounge bar, you can stop for a drink. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. Continental breakfast is available daily between 6:30 AM and 9:30 AM. There's also limited parking, along with the convenience of car rentals on site.

This 3.5-star Cairns North hotel is 1.7 km (1.1 mi) from Cairns Central Shopping Centre and 1.8 km (1.1 mi) from Reef Hotel Casino.

Double or Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$119* Per night/room 1 Dec. - 2 Dec.

Standard Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Bay Village Tropical Retreat & Apartments ratings based on 151 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Bay Village Tropical Retreat & Apartments

Everyone (86) Couples (25) Business (1) Family (27)
4 out of 5
The water pressure in the shower is amazing.

Posted by on 22 Nov. 2021

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3 out of 5
The property was acceptable but there were a few problems. I wasn’t aware that there was no lift and as I am slightly disabled even with only one floor to climb up it was difficult to climb up. We were told how to get into the car park however as there are only six bays we had a devil of a time turning the car around to get out to find off site parking. There was a full, cold water jug in the fridge which had black things floating in it. I threw the water out. The room is configured badly making it difficult to watch television when in bed. One bed too close to the TV and you had to strain your neck to see it from the second bed.

Posted by on 5 Nov. 2021

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Comment from Hotel Management

6 Nov. 2021 by Mika

Thank you for your feedback, Loretta. We would have been able to offer you a room on the ground floor. Unfortunately, your disability has never been brought to our attention when you checked in. As for the room lay out.. Since we are a boutique hotel, all rooms are late out differently and we would have been able to make your TV viewing experience a little bit more comfortable, if you would have let us know. The car park has 10 spots, 8 under cover and 2 open spots. Standard size parking spots. Apologies for the water. Our housekeeping staff changes the water on a daily basis, but for some reason, yours must have been missed. It would have been nice, if that was brought to our attention, once you noticed it. Our housekeeping department has been informed on this, to improve on this matter.

5 out of 5
Great accommodation, friendly and helpful staff, only thing missing is a lift to access the rooms upstairs

Posted by on 14 Oct. 2021

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5 out of 5
Central location great for families

Posted by on 12 Oct. 2021

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4 out of 5

Posted by on 29 Jul. 2021

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4 out of 5
I found my room to be quiet. It was very clean and comfortable. Nice Restaurant downstairs. Public transport accross the road to go into town. Great staff.

Posted by on 18 Jul. 2021

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5 out of 5
The restaurant is excellent. Breakfast great.

Posted by on 13 Jul. 2021

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5 out of 5
Clean rooms

Posted by on 26 Jun. 2021

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4 out of 5
The standard rooms were poorly equipped. Normally there would be a toaster, plates and cutlery, but there was none. I had to ask for an armchair, but none available. The thinnest toilet paper ever seen

Posted by on 11 Jun. 2021

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Comment from Hotel Management

12 Jun. 2021 by Andrea - General Manager

Thank you for your comments and rating. Sorry to hear we did not meet your needs in some areas.

4 out of 5
Great location and friendly staff.

Posted by on 27 May 2021

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Comment from Hotel Management

27 May 2021 by Andrea - General Manager

Thank you for the great rating and lovely comments. Hope to see you back again when you are next in Cairns

About the Bay Village Tropical Retreat & Apartments

Location 227 Lake Street, Cairns North, QLD 4870

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a library, and a terrace are also featured at the business-friendly Bay Village Tropical Retreat & Apartments. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Cairns hotel.

  • 82 guestrooms or units
  • 2 levels
  • 3 buildings
  • Deli
  • Towels for the beach
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Cairns Station (2 km / 1.3 mi)
  • Parking: Free self parking

Room Amenities

Bay Village Tropical Retreat & Apartments offers 82 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (limited hours)
  • Television
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 9:30 AM.

Bay Village Tropical Retreat & Apartments has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:30 PM

Special check-in instructions:

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving outside of normal check-in hours should use the exterior telephone at this property to request check-in assistance upon arrival.

Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 29.00 per night.
  • Cribs (infant beds) are available for AUD 10.00 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 15 for adults and AUD 10 for children (approximately)
  • Crib (infant bed) fee: AUD 10.00 per night
  • Rollaway bed fee: AUD 29.00 per night
  • Credit card charges are subject to a surcharge of 1.51 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bay Village Retreat
  • Bay Village Tropical
  • Bay Village Tropical Retreat
  • Bay Village Tropical Retreat Cairns North
  • Bay Village Tropical Retreat Hotel
  • Bay Village Tropical Retreat Hotel Cairns North
  • Bay Village Tropical Retreat Apartments Cairns North
  • Bay Village Tropical Retreat Apartments
  • Bay Village Tropical Retreat & Apartments Hotel
  • Bay Village Tropical Retreat & Apartments Cairns North
  • Bay Village Tropical Retreat & Apartments Hotel Cairns North

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.