For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Bay Village Tropical Retreat & Apartments puts you in the center of Cairns, 1.1 km (0.7 mi) from Cairns Esplanade and 1.6 km (1 mi) from Esplanade Lagoon. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.
All 82 rooms feature free WiFi, TVs, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and room service. Free newspapers, ceiling fans, and hair dryers are also available.
At the hotel's own lounge bar, you can stop for a drink. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. Continental breakfast is available daily between 6:30 AM and 9:30 AM. There's also limited parking, along with the convenience of car rentals on site.
This 3.5-star Cairns North hotel is 1.7 km (1.1 mi) from Cairns Central Shopping Centre and 1.8 km (1.1 mi) from Reef Hotel Casino.
Bay Village Tropical Retreat & Apartments ratings based on 151 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Bay Village Tropical Retreat & Apartments
Everyone (86)Couples (25)Business (1)Family (27)
4 out of 5
The water pressure in the shower is amazing.
Posted by MARK EMMA on 22 Nov. 2021
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3 out of 5
The property was acceptable but there were a few problems.
I wasn’t aware that there was no lift and as I am slightly disabled even with only one floor to climb up it was difficult to climb up.
We were told how to get into the car park however as there are only six bays we had a devil of a time turning the car around to get out to find off site parking.
There was a full, cold water jug in the fridge which had black things floating in it. I threw the water out.
The room is configured badly making it difficult to watch television when in bed.
One bed too close to the TV and you had to strain your neck to see it from the second bed.
Posted by Loretta on 5 Nov. 2021
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Comment from Hotel Management
6 Nov. 2021
by Mika
Thank you for your feedback, Loretta.
We would have been able to offer you a room on the ground floor. Unfortunately, your disability has never been brought to our attention when you checked in. As for the room lay out.. Since we are a boutique hotel, all rooms are late out differently and we would have been able to make your TV viewing experience a little bit more comfortable, if you would have let us know.
The car park has 10 spots, 8 under cover and 2 open spots. Standard size parking spots. Apologies for the water. Our housekeeping staff changes the water on a daily basis, but for some reason, yours must have been missed. It would have been nice, if that was brought to our attention, once you noticed it. Our housekeeping department has been informed on this, to improve on this matter.
5 out of 5
Great accommodation, friendly and helpful staff, only thing missing is a lift to access the rooms upstairs
Posted by Katrina on 14 Oct. 2021
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5 out of 5
Central location great for families
Posted by Kristy on 12 Oct. 2021
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4 out of 5
Posted by Shannon on 29 Jul. 2021
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4 out of 5
I found my room to be quiet. It was very clean and comfortable. Nice Restaurant downstairs. Public transport accross the road to go into town. Great staff.
Posted by a verified traveller on 18 Jul. 2021
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5 out of 5
The restaurant is excellent. Breakfast great.
Posted by a verified traveller on 13 Jul. 2021
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5 out of 5
Clean rooms
Posted by a verified traveller on 26 Jun. 2021
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4 out of 5
The standard rooms were poorly equipped. Normally there would be a toaster, plates and cutlery, but there was none. I had to ask for an armchair, but none available. The thinnest toilet paper ever seen
Posted by a verified traveller on 11 Jun. 2021
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Comment from Hotel Management
12 Jun. 2021
by Andrea - General Manager
Thank you for your comments and rating. Sorry to hear we did not meet your needs in some areas.
4 out of 5
Great location and friendly staff.
Posted by a verified traveller on 27 May 2021
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Comment from Hotel Management
27 May 2021
by Andrea - General Manager
Thank you for the great rating and lovely comments.
Hope to see you back again when you are next in Cairns
About the Bay Village Tropical Retreat & Apartments
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a library, and a terrace are also featured at the business-friendly Bay Village Tropical Retreat & Apartments. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Cairns hotel.
82 guestrooms or units
2 levels
3 buildings
Deli
Towels for the beach
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Library
Terrace
Garden
Outdoor picnic space
Newspapers in lobby (free)
Bellhop
Smoking in designated areas
Bar or lounge
1 conference room
Dining venue
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Free WiFi
Snack bar/deli
Laundry facilities
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Parking (limited spaces)
Transport
Train station: Cairns Station (2 km / 1.3 mi)
Parking: Free self parking
Room Amenities
Bay Village Tropical Retreat & Apartments offers 82 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.
In-room dining (limited hours)
Television
Refrigerator
Coffee maker
Shower
Cribs (surcharge)
Housekeeping (daily)
Newspapers (free)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board available
Desk
Exterior corridor access
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Food & Drink
For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 9:30 AM.
Bay Village Tropical Retreat & Apartments has a restaurant on site.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at 10:30 PM
Special check-in instructions:
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests arriving outside of normal check-in hours should use the exterior telephone at this property to request check-in assistance upon arrival.
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 29.00 per night.
Cribs (infant beds) are available for AUD 10.00 per night.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.
No lifts
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
UnionPay
Staffed front desk
LGBTQIA friendly
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
gap period enforced between guest stays 72 hours
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property does not follow sanitisation practices of any association
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities on site
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 50.00 per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for continental breakfast: AUD 15 for adults and AUD 10 for children (approximately)
Crib (infant bed) fee: AUD 10.00 per night
Rollaway bed fee: AUD 29.00 per night
Credit card charges are subject to a surcharge of 1.51 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Bay Village Retreat
Bay Village Tropical
Bay Village Tropical Retreat
Bay Village Tropical Retreat Cairns North
Bay Village Tropical Retreat Hotel
Bay Village Tropical Retreat Hotel Cairns North
Bay Village Tropical Retreat Apartments Cairns North
Bay Village Tropical Retreat Apartments
Bay Village Tropical Retreat & Apartments Hotel
Bay Village Tropical Retreat & Apartments Cairns North
Bay Village Tropical Retreat & Apartments Hotel Cairns North
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently asked questions
Bay Village Tropical Retreat & Apartments offers free cancellation on select room rates. Check out the cancellation policy for more info.
Bay Village Tropical Retreat & Apartments uses enhanced cleaning measures, has a gap period between guest stays, and ensures social distancing.
Yep, Bay Village Tropical Retreat & Apartments has a free self car park.
The closest beach to Bay Village Tropical Retreat & Apartments is Clifton Beach (19.1 km).
Bay Village Tropical Retreat & Apartments has an outdoor pool.
You bet! With amenities like laundry facilities and a deli, as well as cots/infant beds in the guestrooms, it's no surprise Bay Village Tropical Retreat & Apartments is a hit with families.
Yeah, visitors give high marks to the continental breakfast here! Served daily from 6:30 AM to 9:30 AM, this is the perfect place to fuel up for a big day of adventure.
No, Bay Village Tropical Retreat & Apartments does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant.
Check-in begins at 2:00 PM. Check-out time is 10 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
