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4.3 out of 5

"When we check in service was very good and helpful, the property was very clean and the location was very close to all venues. Thank you " More

By a verified traveller on Fri 06 Mar 2020

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Hotel Description

Southern Cross Atrium Apartments puts you in the heart of Cairns, within just a 10-minute stroll of popular attractions like Cairns Central Shopping Centre and Cairns Night Markets. Highlights at this property include in-room washers/dryers, free WiFi, and balconies.

You can enjoy a flat-screen TV with cable channels, and each apartment features a coffee/tea maker, a ceiling fan, and a safe. A microwave and a stovetop make in-room dining convenient. A hair dryer, a phone, and an iron/ironing board are also available.

Enjoy access to 3 outdoor swimming pools along with a fitness center and a sauna. The apartment building's restaurant is a nice spot to grab a bite. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Continental breakfast is available daily between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of car rentals on site.

Attractions within a 15-minute walk of this 4-star Cairns property include Cairns Esplanade and Esplanade Lagoon.

Standard Studio - Non Serviced

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$160* Per night/room 4 Jun. - 5 Jun.

Deluxe Room One Bedroom. Pool View - Non Serviced

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Room One Bedroom - Non Serviced

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Apartment, 1 Bedroom - Non Serviced

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Room Two Bedroom. - Non Serviced

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Apartment, 2 Bedrooms - Non Serviced

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Southern Cross Atrium Apartments ratings based on 360 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Southern Cross Atrium Apartments

Everyone (247) Couples (57) Business (2) Family (48)
5 out of 5
When we check in service was very good and helpful, the property was very clean and the location was very close to all venues. Thank you

Posted by on 6 Mar. 2020

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5 out of 5
friendly staff, happy to accommodate my request for a ground floor room as I have metal knees, rooms are spacious with good cooking facilities. location is great just near Cairns central shopping centre so you can pick up supplies or a coffee and do some retail therapy. The pools are nice and plenty of parking. only 3blocks from the Esplanade and the night life etc

Posted by on 8 Feb. 2020

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5 out of 5

Posted by on 21 Jan. 2020

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4 out of 5
Room layout was great, close to amenities and very comfortable.

Posted by on 16 Jan. 2020

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4 out of 5
Great location, big rooms, had everything we needed!

Posted by on 14 Jan. 2020

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4 out of 5

Posted by on 19 Nov. 2019

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Comment from Hotel Management

20 Nov. 2019 by SCAA

Thank you for leaving us a rating!

5 out of 5

Posted by on 30 Oct. 2019

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Comment from Hotel Management

4 Nov. 2019 by SCAA

Thank you for your rating!

4 out of 5
It’s great because it’s close to the main shopping centre, so you can drop stuff off without hassle. Nice and simple, reception shuts too early though.

Posted by on 23 Sep. 2019

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Comment from Hotel Management

4 Nov. 2019 by SCAA

Hello Maddi, Thank you for taking the time to leave us a review. We hope you enjoyed your time in Cairns and wish you safe travels!

4 out of 5
The close proximity to the shops and esplanard was fantastic. The food from the cafe was delicious Reception staff could have been a little bit more friendly. The only negative was we had a front room which was noisy

Posted by on 12 Sep. 2019

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Comment from Hotel Management

16 Sep. 2019 by SCAA

Hello, Thank you for taking the time to leave us a review. We are pleased to you hear you enjoyed your breakfasts at our onsite cafe. If you decide to stay with us in the future, please do not hesitate to request for a quiet room. We cannot guarantee no noise at all, since we are in the centre of Cairns, but we will do our best to allocate you to a quieter room. We hope your holiday in Cairns was an enjoyable one and we hope to see you again in the future.

5 out of 5

Posted by on 10 Sep. 2019

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Comment from Hotel Management

16 Sep. 2019 by SCAA

Thank you for your rating!

About the Southern Cross Atrium Apartments

Location 3-11 Water Street, Cairns, QLD 04870

Property Features

Along with a restaurant, there's a coffee shop/café on site. WiFi is free in public spaces. As a guest of Southern Cross Atrium Apartments, you'll find 3 outdoor swimming pools, a sauna, and a fitness center. A terrace, tour/ticket assistance, and barbecue grills are also featured at Southern Cross Atrium Apartments. Self parking is free. Smoking is allowed in designated areas at this 4-star Cairns apartment.

  • 188 guestrooms or units
  • 3 levels
  • 12 buildings
  • Dining venue
  • Coffee shop
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Free WiFi
  • Laundry facilities
  • Washer/dryer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (6.5 km / 4 mi)
  • Train station: Cairns Station (0.9 km / 0.6 mi)
  • Parking: Free self parking

Room Amenities

Southern Cross Atrium Apartments offers 188 accommodations with washers/dryers and safes. Rooms open to balconies or patios. Microwaves and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans.

  • Washer and dryer
  • Private balcony or patio
  • Flat-screen television
  • Cable channels
  • Microwave
  • Stove
  • Coffee maker
  • Bathtub or shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.

Southern Cross Atrium Apartments has a restaurant on site.

Nearby Activities

3 outdoor swimming pools are on site along with a sauna and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 7:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7 AM - 7 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving outside of regular check-in hours should instruct their taxi or shuttle driver to pull up to the hotel security gate, which will open automatically. Please use the phone at reception to call the night manager who will arrange check-in.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

The front desk at this property is open daily from 7 AM - 7 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 33.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

This property requires a 1-night deposit for any bookings where payment for the stay will be made on site instead of at the time of booking. Deposit is payable by credit card and is due within 7 days of booking the reservation.

Rooms that have king beds are zipped-kings that can be split into 2 single beds.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve rollaway/extra beds and sofa beds. Onsite parties or group events are strictly prohibited.

  • Debit cards not accepted
  • UnionPay
  • Staffed front desk
  • Events/parties not allowed
  • No lifts

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 300 per week

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 18.00 per person (approximately)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 33.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Southern Cross Apartments
  • Southern Cross Atrium
  • Southern Cross Atrium Apartments
  • Southern Cross Atrium Apartments Cairns
  • Southern Cross Atrium Cairns
  • Southern Cross Atrium Apartments Hotel Cairns
  • Southern Cross Atrium Apartments Apartment Cairns
  • Southern Cross Atrium Apartments Apartment
  • Southern Cross Atrium Apartments Cairns
  • Southern Cross Atrium Apartments Apartment
  • Southern Cross Atrium Apartments Apartment Cairns

You should know

  • Free in-room WiFi has a 2-device limit.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.