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4.3 out of 5

"Central location in the city and access to dental, medical and retail services. " More

By a verified traveller on Wed 17 Nov 2021

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Hotel Description

Southern Cross Atrium Apartments puts you in the center of Cairns, 0.4 km (0.3 mi) from Cairns Central Shopping Centre and 1.1 km (0.7 mi) from Cairns Esplanade. Highlights at this aparthotel include in-room washers/dryers, free WiFi, and balconies.

Each apartment features a flat-screen TV, a coffee/tea maker, and a ceiling fan. A microwave and a stovetop make in-room dining convenient. A safe, a hair dryer, and an iron/ironing board are also available.

Enjoy access to 3 outdoor swimming pools along with a gym and a sauna. The aparthotel's restaurant is a nice spot to grab a bite. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Continental breakfast is available daily between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of car rentals on site.

With a stay at this 4-star Cairns aparthotel, you'll be 1.2 km (0.8 mi) from Esplanade Lagoon and 1.4 km (0.9 mi) from Reef Hotel Casino.

Studio Pool view - Non Serviced

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$171* Per night/room 13 Dec. - 14 Dec.

Deluxe Room One Bedroom. Pool View - Non Serviced

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Room One Bedroom - Non Serviced

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Apartment, 1 Bedroom - Non Serviced

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Room Two Bedroom. - Non Serviced

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Standard Apartment, 2 Bedrooms - Non Serviced

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Southern Cross Atrium Apartments ratings based on 364 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Southern Cross Atrium Apartments

Everyone (247) Couples (57) Business (2) Family (50)
5 out of 5
Central location in the city and access to dental, medical and retail services.

Posted by on 17 Nov. 2021

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3 out of 5
Location near railway, but lovely pools and very clean but reception staff unfriendly

Posted by on 7 Nov. 2021

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4 out of 5
friendly reception and great pools and BBQ onsite

Posted by on 10 Oct. 2021

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4 out of 5
I am a regular at this place, I will continue to stay here

Posted by on 16 Sep. 2021

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5 out of 5
The apartment was clean, and the balcony was spacious with a nice view. The only downside was that smoking was allowed on balconies and the neighbors smoke entered our balcony and room.

Posted by on 1 Aug. 2021

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4 out of 5
There wasn't much to fault about this place. The rooms were cute and clean with everything i needed. The facilities were great, especial the pools. This place might not be on the esplanade, but it was only a short walk away. Plus you're closer to the non-tourist trap end of town (in particular the food). My only criticisms are that the internet wasn't amazing, having a view of the car park wasnt super ideal and the car park could be a bit noisy. Overall i would recommend.

Posted by on 24 Jul. 2021

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3 out of 5

Posted by on 12 Jul. 2021

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4 out of 5
Good rooms, happy to have a kitchen. Air con in the room didn't work and had to be moved to another room.

Posted by on 24 Jun. 2021

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1 out of 5
This motel is located in very bad area right next to bunch of indigenous people who get stoned/drunk almost every night and screaming/swearing right outside of the motel until ~3am. This is ongoing issue confirmed by staff and nothing can be done. So walking outside after 10pm is not safe at all. Also these are UNSERVICED apartments, so no room service even if you stay a week. not even new towels. Staff is useless and won't move a finger to make your stay more comfortable. All room requests are ignored. Also NOTE, photos are misleading. ALL standard rooms are tiny 25sqm rooms, and overlook on to the carparks. So sitting on the balcony is not pleasant at all (fuel smell, noise etc) And to round this up: we purchased superior room on Wotif, which was most expensive at the time of booking but it turned up to be standard room (cheapest). so be careful what you book. Avoid all these issues and stay somewhere else.

Posted by on 15 Jun. 2021

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Comment from Hotel Management

16 Jun. 2021 by SCAA

Hello "Anonymous", We would appreciate it if you would not post false and misleading information on the size of our apartments. We have a clear comparison chart on our official website of all room types we offer and we clearly state in our FAQs that we are non-serviced holidays apartments. Mid stay cleans are offered to guest staying 7 nights +, so please again refrain from posting misleading comments. We are not responsible for the room types you pick via a Third Party Agent and we do not falsely advertise our rooms. Again, unless the room you book states "POOL VIEW", it is just a standard view. We are also located in Cairns City Centre zone. We have a good idea, whom this "Anonymous" reviewer is. If you would like to discuss your dissatisfaction further, please do not hesitate to contact us directly.

4 out of 5
Apartment facilities were good. Many pools to swim in. Only negative was that apartment backed onto a train line and loading dock which got noisy at times.

Posted by on 21 May 2021

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About the Southern Cross Atrium Apartments

Location 3-11 Water Street, Cairns, QLD 04870

Property Features

Along with a restaurant, there's a coffee shop/café on site. WiFi is free in public spaces. As a guest of Southern Cross Atrium Apartments, you'll find 3 outdoor swimming pools, a sauna, and a fitness center. A terrace, tour/ticket assistance, and barbecue grills are also featured at Southern Cross Atrium Apartments. Self parking is free. Smoking is allowed in designated areas at this 4-star Cairns aparthotel.

  • 188 guestrooms or units
  • 3 levels
  • 12 buildings
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Smoking in designated areas
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Free WiFi
  • Laundry facilities
  • Washer/dryer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Cairns Station (0.9 km / 0.6 mi)
  • Parking: Free self parking

Room Amenities

Southern Cross Atrium Apartments offers 188 accommodations with washers/dryers and safes. Rooms open to balconies or patios. Microwaves and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cairns aparthotel provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include irons/ironing boards and ceiling fans.

  • Washer and dryer
  • Private balcony or patio
  • Flat-screen television
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.

Southern Cross Atrium Apartments has a restaurant on site.

Nearby Activities

3 outdoor swimming pools are on site along with a sauna and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 1:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 4:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 4:00 PM
  • Saturday - Sunday: 8:00 AM - noon
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 4:00 PM
  • Saturday - Sunday: 8:00 AM - noon
Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 33.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Reservation deposit is payable by credit card and is due within 7 days of booking the reservation.

Rooms that have king beds are zipped-kings that can be split into 2 single beds.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts major credit cards, Visa, Mastercard, American Express, JCB International, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • No lifts
  • UnionPay
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 72 hours
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 300 per week

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 18.00 per person (approximately)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 33.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Southern Cross Apartments
  • Southern Cross Atrium
  • Southern Cross Atrium Apartments
  • Southern Cross Atrium Apartments Cairns
  • Southern Cross Atrium Cairns
  • Southern Cross Atrium Apartments Hotel Cairns
  • Southern Cross Atrium Apartments Apartment Cairns
  • Southern Cross Atrium Apartments Apartment
  • Southern Cross Atrium Apartments Cairns
  • Southern Cross Atrium Apartments Aparthotel
  • Southern Cross Atrium Apartments Aparthotel Cairns

You should know

  • Free in-room WiFi has a 2-device limit.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.