For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Southern Cross Atrium Apartments puts you in the center of Cairns, 0.4 km (0.3 mi) from Cairns Central Shopping Centre and 1.1 km (0.7 mi) from Cairns Esplanade. Highlights at this aparthotel include in-room washers/dryers, free WiFi, and balconies.
Each apartment features a flat-screen TV, a coffee/tea maker, and a ceiling fan. A microwave and a stovetop make in-room dining convenient. A safe, a hair dryer, and an iron/ironing board are also available.
Enjoy access to 3 outdoor swimming pools along with a gym and a sauna. The aparthotel's restaurant is a nice spot to grab a bite. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Continental breakfast is available daily between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of car rentals on site.
With a stay at this 4-star Cairns aparthotel, you'll be 1.2 km (0.8 mi) from Esplanade Lagoon and 1.4 km (0.9 mi) from Reef Hotel Casino.
Southern Cross Atrium Apartments ratings based on 364 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Southern Cross Atrium Apartments
Everyone (247)Couples (57)Business (2)Family (50)
5 out of 5
Central location in the city and access to dental, medical and retail services.
Posted by Peter on 17 Nov. 2021
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3 out of 5
Location near railway, but lovely pools and very clean but reception staff unfriendly
Posted by Hayley on 7 Nov. 2021
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4 out of 5
friendly reception and great pools and BBQ onsite
Posted by Scott on 10 Oct. 2021
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4 out of 5
I am a regular at this place, I will continue to stay here
Posted by Geoff on 16 Sep. 2021
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5 out of 5
The apartment was clean, and the balcony was spacious with a nice view.
The only downside was that smoking was allowed on balconies and the neighbors smoke entered our balcony and room.
Posted by a verified traveller on 1 Aug. 2021
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4 out of 5
There wasn't much to fault about this place. The rooms were cute and clean with everything i needed. The facilities were great, especial the pools. This place might not be on the esplanade, but it was only a short walk away. Plus you're closer to the non-tourist trap end of town (in particular the food).
My only criticisms are that the internet wasn't amazing, having a view of the car park wasnt super ideal and the car park could be a bit noisy.
Overall i would recommend.
Posted by a verified traveller on 24 Jul. 2021
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3 out of 5
Posted by a verified traveller on 12 Jul. 2021
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4 out of 5
Good rooms, happy to have a kitchen. Air con in the room didn't work and had to be moved to another room.
Posted by a verified traveller on 24 Jun. 2021
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1 out of 5
This motel is located in very bad area right next to bunch of indigenous people who get stoned/drunk almost every night and screaming/swearing right outside of the motel until ~3am. This is ongoing issue confirmed by staff and nothing can be done. So walking outside after 10pm is not safe at all. Also these are UNSERVICED apartments, so no room service even if you stay a week. not even new towels.
Staff is useless and won't move a finger to make your stay more comfortable. All room requests are ignored.
Also NOTE, photos are misleading. ALL standard rooms are tiny 25sqm rooms, and overlook on to the carparks. So sitting on the balcony is not pleasant at all (fuel smell, noise etc)
And to round this up: we purchased superior room on Wotif, which was most expensive at the time of booking but it turned up to be standard room (cheapest). so be careful what you book.
Avoid all these issues and stay somewhere else.
Posted by a verified traveller on 15 Jun. 2021
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Comment from Hotel Management
16 Jun. 2021
by SCAA
Hello "Anonymous",
We would appreciate it if you would not post false and misleading information on the size of our apartments. We have a clear comparison chart on our official website of all room types we offer and we clearly state in our FAQs that we are non-serviced holidays apartments. Mid stay cleans are offered to guest staying 7 nights +, so please again refrain from posting misleading comments.
We are not responsible for the room types you pick via a Third Party Agent and we do not falsely advertise our rooms. Again, unless the room you book states "POOL VIEW", it is just a standard view. We are also located in Cairns City Centre zone.
We have a good idea, whom this "Anonymous" reviewer is. If you would like to discuss your dissatisfaction further, please do not hesitate to contact us directly.
4 out of 5
Apartment facilities were good. Many pools to swim in. Only negative was that apartment backed onto a train line and loading dock which got noisy at times.
Along with a restaurant, there's a coffee shop/café on site. WiFi is free in public spaces. As a guest of Southern Cross Atrium Apartments, you'll find 3 outdoor swimming pools, a sauna, and a fitness center. A terrace, tour/ticket assistance, and barbecue grills are also featured at Southern Cross Atrium Apartments. Self parking is free. Smoking is allowed in designated areas at this 4-star Cairns aparthotel.
188 guestrooms or units
3 levels
12 buildings
Poolside lounge chairs
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Terrace
Garden
BBQ grill(s)
Outdoor picnic space
Gift shop
Smoking in designated areas
Coffee shop
Dining venue
Family Friendly Amenities
Family property
Number of outdoor pools - 3
Free WiFi
Laundry facilities
Washer/dryer
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Train station: Cairns Station (0.9 km / 0.6 mi)
Parking: Free self parking
Room Amenities
Southern Cross Atrium Apartments offers 188 accommodations with washers/dryers and safes. Rooms open to balconies or patios. Microwaves and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cairns aparthotel provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include irons/ironing boards and ceiling fans.
Washer and dryer
Private balcony or patio
Flat-screen television
Microwave
Stove
Coffee maker
Kitchenware
Bathtub or shower
Cribs (surcharge)
Rollaway beds (surcharge)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Climate control (air conditioning)
Ceiling fan
Food & Drink
For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.
Southern Cross Atrium Apartments has a restaurant on site.
Nearby Activities
3 outdoor swimming pools are on site along with a sauna and a fitness center.
Hotel Policies
Check-in
Check-in time starts at 1:00 PM
Minimum check-in age is: 18
Check-in time ends at 4:00 PM
Special check-in instructions:
The front desk is open during the following times:
Monday - Friday: 8:00 AM - 4:00 PM
Saturday - Sunday: 8:00 AM - noon
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property's front desk is open during the following times:
Monday - Friday: 8:00 AM - 4:00 PM
Saturday - Sunday: 8:00 AM - noon
Guests arriving after 4:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 33.0 per night.
Cribs (infant beds) are available for AUD 10.0 per night.
Pet Policy
No pets allowed
Policies
Reservation deposit is payable by credit card and is due within 7 days of booking the reservation.
Rooms that have king beds are zipped-kings that can be split into 2 single beds.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts major credit cards, Visa, Mastercard, American Express, JCB International, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 72 hours between bookings.
No lifts
UnionPay
Events/parties not allowed
Debit cards not accepted
Staffed front desk
Credit card pre-authorisation
Property uses a professional cleaning service
Property is cleaned with disinfectant
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
gap period enforced between guest stays 72 hours
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Property does not offer on-site COVID-19 testing
Property does not require health documentation at check-in
Fees
Guests will be asked to pay the following charges at the property:
Breakage deposit: AUD 300 per week
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for continental breakfast: AUD 18.00 per person (approximately)
Crib (infant bed) fee: AUD 10.0 per night
Rollaway bed fee: AUD 33.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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Frequently asked questions
Southern Cross Atrium Apartments offers free cancellation on select room rates. Check out the cancellation policy for more info.
Southern Cross Atrium Apartments uses enhanced cleaning measures, offers contactless check-in, and has a gap period between guest stays. A professional cleaning service is used.
Yep, Southern Cross Atrium Apartments has a free self car park.
The closest beach to Southern Cross Atrium Apartments is Clifton Beach (20.1 km).
Southern Cross Atrium Apartments has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger.
You bet! With amenities like 3 outdoor pools and laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise Southern Cross Atrium Apartments is a hit with families.
Yeah, continental breakfast is served daily from 7:00 AM to 10:00 AM.
No, Southern Cross Atrium Apartments does not offer an airport shuttle service.
Yep, you can grab a meal at Southern Cross Atrium Apartments's onsite restaurant.The dining venue will be unavailable from October 25 2021 to January 1 2022 (dates subject to change).
Check-in begins at 1:00 PM. Check-out time is 10 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
