"The location next to the Marina was superb. The only down side was housekeeping. Inconsistent with something different missing each day. " More
The Backyard serves international cuisine and is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the gym, kids' swimming pool, and pool loungers. 4456 square feet (414 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.
Places within a 30-minute drive of this 5-star Cairns Central Business District hotel include Centenary Lakes Botanic Gardens and Skyrail Rainforest Cableway.
13 May 2022 by Sarah Nicholson - Communications Manager
Thanks for the four-out-of-five rating Philippa, we especially appreciate receiving the feedback on our rooms as we place a high price on cleanliness. We hope to see you again!
13 May 2022 by Sarah Nicholson - Communications Manager
Thanks for the suggestion Jason, will take that feedback to our next property review meeting.
13 May 2022 by Sarah Nicholson - Communications Manager
Thanks Lia ... we appreciate those words of feedback and the five-out-of-five rating.
4 May 2022 by Sarah Nicholson - Communications Manager
Thanks for taking the time to share those thoughts about your recent stay with us Nuwan. We always appreciate guest feedback and I will share those words with the team.
14 Apr. 2022 by Sarah Nicholson - Communications Manager
Thanks for the rating Dean!
4 Apr. 2022 by Sarah Nicholson - Communications Manager
Dear Jennifer, Thank you for taking the time to share those words about your recent stay with us, and we regret the experience didn't meet your expectations. I will share your feedback with the team, and insights like this are valuable in helping us enhance the service offered to our valuable guests.
Shangri-La The Marina, Cairns offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 4456 square feet (414 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Shangri-La The Marina, Cairns. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Cairns hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed
Self parking (surcharge) , Valet parking (surcharge)
Shangri-La The Marina, Cairns offers 255 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
The Backyard - Overlooking the ocean, this bar specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.
Special check-in instructions:
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival.
The listed child breakfast fee applies to guests age 11 and younger.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.