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Shangri-La The Marina, Cairns

5.0 star property
Family-friendly Cairns hotel connected to a shopping centre, steps from Reef Fleet Terminal

Photo gallery for Shangri-La The Marina, Cairns

Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, pool loungers
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Horizon Club Suite 1 King
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Front of property - evening/night

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Parking available
The current price is AU$245
includes taxes & fees
29 May - 30 May

Explore the area

Map
Pierpoint Road, Cairns, QLD, 4870
  • Cairns Marlin Marina
    ‪4 min walk‬
  • Cairns Esplanade
    ‪4 min walk‬
  • Reef Fleet Terminal
    ‪5 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪14 min drive‬

Room options

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow menu
Blackout curtains
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Suite Twin

Egyptian cotton sheets, premium bedding, minibar, in-room safe

One Bedroom Suite Twin

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow menu
Separate bedroom
  • 58 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Sea View King

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Sea View King

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow menu
Blackout curtains
  • 33 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Sea View Twin

Deluxe Sea View Twin

Deluxe Sea View Twin

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow menu
Blackout curtains
  • 33 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Marina View Twin

Exterior

Executive Marina View Twin

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow menu
Blackout curtains
  • 33 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Horizon Club Suite 1 King

Exterior

Horizon Club Suite 1 King

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow menu
Separate bedroom
  • 74 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Suite King

Exterior

One Bedroom Suite King

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow menu
Separate bedroom
  • 58 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Marina View King

Exterior

Executive Marina View King

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow menu
Blackout curtains
  • 33 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Marina View Suite

Executive Marina View Suite

Executive Marina View Suite

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow menu
Separate bedroom
  • 50 sq m
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room King

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room King

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow menu
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room Twin

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Room Twin

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow menu
Blackout curtains
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Horizon Club Room 1 King

Exterior

Horizon Club Room 1 King

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow menu
Blackout curtains
  • 56 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Horizon Marina View Room Twin

Exterior

Horizon Marina View Room Twin

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
HDTV
Pillow menu
Blackout curtains
  • 56 sq m
  • Marina view
  • Sleeps 2
  • 2 Single Beds

View all photos for Horizon Club Twin Room With Marina View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Horizon Club Twin Room With Marina View

  • Sleeps 2
  • 2 Single Beds

View all photos for Horizon Club Marina View Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Horizon Club Marina View Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Horizon Club Suite

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Horizon Club Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for One Bedroom Suite

Egyptian cotton sheets, premium bedding, minibar, in-room safe

One Bedroom Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room with Sea View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe King Room with Sea View

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Marina View Suite

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Executive Marina View Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive King Room with Marina View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Executive King Room with Marina View

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Marina View Room

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Executive Marina View Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Twin Room with Sea View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Deluxe Twin Room with Sea View

  • Sleeps 2
  • 2 Queen Beds

View all photos for Horizon Club King Room with Marina View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Horizon Club King Room with Marina View

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room with Marina View

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Executive Twin Room with Marina View

  • Sleeps 2
  • 2 Queen Beds

View all photos for Executive Suite

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Twin Suite

Egyptian cotton sheets, premium bedding, minibar, in-room safe

One Bedroom Twin Suite

  • Sleeps 2
  • 2 Queen Beds

Royal Suite

  • Sleeps 2
  • 1 King Bed

About the area

Cairns

Shangri-La The Marina, Cairns puts you in the heart of Cairns, connected to a shopping centre and within a 20-minute stroll of Cairns Esplanade and Reef Fleet Terminal. Highlights at this family-friendly hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .The Backyard serves international cuisine and is open for breakfast, lunch and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the gym, kids' swimming pool and pool loungers. 4456 square feet (414 square metres) of event facilities include 18 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .Sights within a 15-minute drive of this Cairns Central Business District hotel include Centenary Lakes Botanic Gardens and Skyrail Rainforest Cableway Station.

What's nearby

  • Cairns Marlin Marina - 4 min walk - 0.3 km
  • Cairns Esplanade - 4 min walk - 0.4 km
  • Esplanade Lagoon - 5 min walk - 0.5 km
  • Reef Fleet Terminal - 5 min walk - 0.5 km
  • Cairns Central Shopping Centre - 12 min walk - 1.1 km

Getting around

  • Cairns Station - 17 min walk
  • Cairns, QLD (CNS-Cairns Intl.) - 14 min drive

Restaurants

  • ‪Rattle N Hum - ‬5 min walk
  • ‪Salt House - ‬4 min walk
  • ‪Howlin' Jay's - ‬3 min walk
  • ‪Hilton Executive Lounge - ‬5 min walk
  • ‪Dundee's Restaurant on the Waterfront - ‬3 min walk

About this property

Shangri-La The Marina, Cairns

Family-friendly Cairns hotel connected to a shopping centre, steps from Reef Fleet Terminal
Shangri-La The Marina, Cairns offers its guests a kids' pool, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre, 18 meeting rooms, and limo/town car service are available. Event space at this hotel measures 4456 square feet (414 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Shangri-La The Marina, Cairns. For a fee, parking is available.

Smoking is allowed in designated areas at this Cairns hotel.

  • 255 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • 4456 sq ft of conference space
  • 414 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue
Shangri-La The Marina, Cairns offers 255 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Languages

Chinese (Mandarin), English, Filipino, French, Italian, Japanese, Korean, Malay, Portuguese

Similar properties

Outdoor pool, pool loungers

Hilton Cairns

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 1,003 reviews
The price is AU$234
includes taxes & fees
29 May - 30 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Covered parking on site (AUD 30 per day; includes in/out privileges)
  • Covered valet parking on site (AUD 35 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 38 for adults and AUD 19 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • The Backyard

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Shopping centre

Family friendly

  • Children's pool
  • Fenced pool
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (4,456 square foot of space)

Outdoors

  • Garden
  • On the bay
  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Fixed shower seat
  • Grab bar in shower (80 centimetre high)
  • Grab bar near toilet (96 centimetre high)
  • Height-adjustable showerhead
  • Lift (110 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • Pay films

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.5 per cent for credit card payments
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 100.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 38 for adults and from AUD 19.00 for children
  • Covered self-parking fee: AUD 30.00 per day (in/out privileges)
  • Valet parking fee: AUD 35.00 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 100.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Shangri-La Hotel Marina
Shangri-La Hotel Marina Cairns
Shangri-La Marina Cairns
Shangri-La Marina Hotel
Shangri-La Hotel, The Marina, Cairns Hotel Cairns
Shangri La Hotel The Marina
Shangri La The Marina, Cairns
Shangri-la The Marina, Cairns Hotel
Shangri-la The Marina, Cairns Cairns
Shangri-la The Marina, Cairns Hotel Cairns

Frequently asked questions

What is the cancellation policy at Shangri-La The Marina, Cairns?

Shangri-La The Marina, Cairns offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La The Marina, Cairns?

As of 28 Apr 2025, prices found for a 1-night stay for 2 adults at Shangri-La The Marina, Cairns on 29 May 2025 start from AU$245.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La The Marina, Cairns?

Yep, Shangri-La The Marina, Cairns has a covered self car park with in/out privileges for AUD 30.00 per day.

Are there any beaches close to Shangri-La The Marina, Cairns?

The closest beach to Shangri-La The Marina, Cairns is Yorkeys Knob Beach (12.2 km).

Does Shangri-La The Marina, Cairns have a pool?

Shangri-La The Marina, Cairns has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 6:00 AM to 8:00 PM.

What makes Shangri-La The Marina, Cairns a romantic place to stay?

Ocean-view dining and romance packages, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Shangri-La The Marina, Cairns.

Is Shangri-La The Marina, Cairns family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as childcare services in the guestrooms, it's no surprise that Shangri-La The Marina, Cairns is a hit with families.

Does Shangri-La The Marina, Cairns serve breakfast?

You bet, guests give top marks to the buffet brekkie here! Offered daily from 6:30 AM to 10:30 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Shangri-La The Marina, Cairns?

No, Shangri-La The Marina, Cairns does not offer an airport shuttle service.

Is there a bar or restaurant at Shangri-La The Marina, Cairns?

Yep, they've got a poolside bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Shangri-La The Marina, Cairns?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Shangri-La The Marina, Cairns?

No, only service animals are allowed.

Shangri-La The Marina, Cairns Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1007 reviews
Rating 8 - Good. 239 out of 1007 reviews
Rating 6 - Okay. 93 out of 1007 reviews
Rating 4 - Poor. 43 out of 1007 reviews
Rating 2 - Terrible. 21 out of 1007 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Igor

Liked: Cleanliness, staff & service
Great stay good service, property is starting to look a run down
Stayed 4 nights in Apr 2025

10/10 Excellent

Wayne Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and cheerful. The hotel was in a great position overlooking the marina. The meals at the hotel were excellent with a great range. I would recommend Shangri-La The Marina to all friends and family. It was a very enjoyable stay.
Stayed 4 nights in Mar 2025

10/10 Excellent

Kara Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay
Stayed 7 nights in Mar 2025

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

mathew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our best stay in Cairns. The staff were excellent and the location couldn’t be better. Will stay here again definitely.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, shout out to cleaning staff they were all amazing, loved the room i was in pool view. Will stay here again
Stayed 5 nights in Feb 2025

6/10 Okay

Jisu

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I loved the facilities including the pool, gym and cafe. The convenience was excellent with lots of dining options and cafe, and close to everything. The room was clean and well maintained, with also many convenient and thoughtful features like USB powerpoint and an alarm clock with wireless charging station. The view was amazing as well, not to mention that we paid extra for the view. Only the cleaning side was a bit disappointing… housekeeping staff forgot to clean the toilet bowl often, and it was left open. When we woke up late and the first round of cleaning was not done, housekeeping wasn’t done until 5pm when we come back. Other than this, we enjoyed staying.
Stayed 4 nights in Feb 2025

10/10 Excellent

Melissa

Stayed 4 nights in Jan 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was great. Staff was very helpful. Hotel looked a little tired though bathrooms were upgraded. Curtains looked dingy.
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was my second time staying in this hotel after 16 years. We had a great time at our One bedroom suite & Executive Marina View Suite. Check In was smooth, all the staff were so helpful. We enjoyed the food and the peace at the Horizon Club. Breakfast at the Backyard was a plus with a wide range of varieties. The only down side was the first night after we checked-in, the whole city of Cairns had a power shortage. We were stuck in the hotel lobby for about two hours. It was frustrating as we never knew if the power would be back. Was abit disappointed that no other alternatives were being offered by the hotel at that point. But I really much appreciated that the staff came to us proactively for a chat and offered us some water, while they were all sweating. They still remained professional and calm. Thanks to the team, especially Mr. Ivan. We definitely would come back if we visit Cairns again.
Stayed 5 nights in Jan 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Location of the hotel was great for where we wanted to be. Staff was very attentive and helpful. Room was spacious and nice bathroom. Nice restaurants around to choose from off the marina. Would have been nice to have breakfast included but the buffet was very good.
Stayed 3 nights in Jan 2025

8/10 Good

yueyue, san antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Magda Lucia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is amazing!!
Stayed 3 nights in Jan 2025

10/10 Excellent

Norman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice size rooms and very convenient to restaurants and tour activities
Stayed 3 nights in Jan 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really impressed with all facilities
Stayed 2 nights in Jan 2025

8/10 Good

Penelope

Liked: Property conditions & facilities
It was fine but perhaps not special. Cheers
Stayed 1 night in Jan 2025

10/10 Excellent

Bishal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 2 nights in Jan 2025

10/10 Excellent

Debra

Stayed 5 nights in Jan 2025

10/10 Excellent

Xun

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

8/10 Good

Graham, winmalee

Travelled with family
Liked: Amenities
Great size room with excellent views of the sea. Hotel looked a little tired especially the pool and carpeted areas. Not withstanding this we enjoyed our stay here
Stayed 7 nights in Jan 2025

10/10 Excellent

Liliya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time! Everyone was very friendly and helpful. The botanical garden is just amazing- opening the balcony door and seeing that every morning made it that much and more!
Stayed 3 nights in Jan 2025

10/10 Excellent

Badhri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. right on the Marina.. Short walk from all major places
Stayed 3 nights in Dec 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

George, markham

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Strongly recommend
Stayed 1 night in Dec 2024