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Shangri-La The Marina, Cairns

5-star property
Pierpoint Road, Cairns, QLD 1800 796 370
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4.5 out of 5
Wonderful!
See all 208 wotif Reviews

"The location next to the Marina was superb. The only down side was housekeeping. Inconsistent with something different missing each day. " More

By a verified traveller on Mon 20 Jun 2022

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Hotel Description

Shangri-La The Marina, Cairns puts you in the heart of Cairns, connected to a shopping center and within a 20-minute stroll of Reef Fleet Terminal and Cairns Esplanade. Highlights at this luxury hotel include 2 bars/lounges, a restaurant, and an outdoor swimming pool.

The Backyard serves international cuisine and is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the gym, kids' swimming pool, and pool loungers. 4456 square feet (414 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Places within a 30-minute drive of this 5-star Cairns Central Business District hotel include Centenary Lakes Botanic Gardens and Skyrail Rainforest Cableway.

Deluxe Room Twin

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$310* Per night/room 29 Jul. - 30 Jul.

Deluxe Sea View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Sea View Twin

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Horizon Club Marina View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Horizon Marina View Room Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

One Bedroom Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Shangri-La The Marina, Cairns ratings based on 208 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La The Marina, Cairns

Everyone (88) Couples (76) Family (31)
5 out of 5
The location next to the Marina was superb. The only down side was housekeeping. Inconsistent with something different missing each day.

Posted by on 20 Jun. 2022

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5 out of 5
Some of the Staff in the lounge was very dry and of no help.

Posted by on 8 Jun. 2022

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5 out of 5
Excellent throughout

Posted by on 2 Jun. 2022

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3 out of 5
We stayed at the hotel when it was first built and it was outstanding - it is definitely a bit tired and ordinary now but still in a great location. The room was bland as was the reception foyer

Posted by on 17 May 2022

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4 out of 5
Great view of the mariner. Clean and nicely presented rooms with bath robes.

Posted by on 12 May 2022

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Comment from Hotel Management

13 May 2022 by Sarah Nicholson - Communications Manager

Thanks for the four-out-of-five rating Philippa, we especially appreciate receiving the feedback on our rooms as we place a high price on cleanliness. We hope to see you again!

4 out of 5
Be good if there was an extra key card entry on the North end of building.

Posted by on 10 May 2022

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Comment from Hotel Management

13 May 2022 by Sarah Nicholson - Communications Manager

Thanks for the suggestion Jason, will take that feedback to our next property review meeting.

5 out of 5
Fantastic view, comfortable beds and great sized room.

Posted by on 8 May 2022

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Comment from Hotel Management

13 May 2022 by Sarah Nicholson - Communications Manager

Thanks Lia ... we appreciate those words of feedback and the five-out-of-five rating.

3 out of 5
The room was great and spacious and came with a great view of the Cairns marina. However, the overall experience was nothing special. The staff was efficient, but definitely not the friendliest. Me and my partner were there for a holiday but it felt more like staying at a business hotel rather than a hotel catering to holidaymakers. The breakfast buffet was very disappointing and the staff at the restaurant were also rather cold and unwelcoming. All in all, wasn't worth the price that we paid. Our experience at the Hilton in Cairns was far better and will definitely be staying there next time.

Posted by on 25 Apr. 2022

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Comment from Hotel Management

4 May 2022 by Sarah Nicholson - Communications Manager

Thanks for taking the time to share those thoughts about your recent stay with us Nuwan. We always appreciate guest feedback and I will share those words with the team.

3 out of 5

Posted by on 8 Apr. 2022

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Comment from Hotel Management

14 Apr. 2022 by Sarah Nicholson - Communications Manager

Thanks for the rating Dean!

3 out of 5
The hotel amanitas and service is well below what you would expect at Shangri-La. So if you can find a good deal and lower your expectation a little then its a great place to stay. The location is super convenient for tours out to the reef and other Islands, the main dining strip is just a short walk the lagoon is right there (not on the property).

Posted by on 29 Mar. 2022

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Comment from Hotel Management

4 Apr. 2022 by Sarah Nicholson - Communications Manager

Dear Jennifer, Thank you for taking the time to share those words about your recent stay with us, and we regret the experience didn't meet your expectations. I will share your feedback with the team, and insights like this are valuable in helping us enhance the service offered to our valuable guests.

About the Shangri-La The Marina, Cairns

Location Pierpoint Road, Cairns, QLD 4870

Property Features

Shangri-La The Marina, Cairns offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 4456 square feet (414 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Shangri-La The Marina, Cairns. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Cairns hotel.

  • 255 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • 4456 sq ft of conference space
  • 414 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Cairns Station (1.8 km / 1.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Shangri-La The Marina, Cairns offers 255 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Electric kettle
  • Egyptian cotton linens
  • Pillow options
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

The Backyard - Overlooking the ocean, this bar specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

The listed child breakfast fee applies to guests age 11 and younger.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Shangri-La Cares (Shangri-La)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is sealed after cleaning
  • Masks are not compulsory at the property
  • Reservation is not required for facilities on site
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 35 for adults and AUD 17.50 for children (approximately)
  • Self parking fee: AUD 20.00 per day
  • Valet parking fee: AUD 25.00 per day
  • Late check-out fee: AUD 65 (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Shangri-La Hotel Marina
  • Shangri-La Hotel Marina Cairns
  • Shangri-La Marina Cairns
  • Shangri-La Marina Hotel
  • Shangri-La Hotel, The Marina, Cairns Hotel Cairns
  • Shangri La Hotel The Marina
  • Shangri La The Marina, Cairns
  • Shangri-la The Marina, Cairns Hotel
  • Shangri-la The Marina, Cairns Cairns
  • Shangri-la The Marina, Cairns Hotel Cairns

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.