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Shangri-La The Marina, Cairns

5-star property
Pierpoint Road, Cairns, QLD 1800 796 370
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4.5 out of 5
Excellent!
See all 230 wotif Reviews

"Within walking distance to the Esplanade and other great places. " More

By a verified traveller on Fri 19 May 2023

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Hotel Description

Shangri-La The Marina, Cairns puts you in the heart of Cairns, connected to a shopping center and within a 20-minute stroll of Cairns Esplanade and Reef Fleet Terminal. Highlights at this luxury hotel include 2 bars/lounges, a restaurant, and an outdoor swimming pool.

The Backyard serves international cuisine and is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the gym, kids' swimming pool, and pool loungers. 4456 square feet (414 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Sights within a 20-minute drive of this 5-star Cairns Central Business District hotel include Centenary Lakes Botanic Gardens and Skyrail Rainforest Cableway.

Deluxe Room King

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$205* Per night/room 2 Jun. - 3 Jun.

Deluxe Sea View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Sea View Twin

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Horizon Club Room 1 King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Horizon Marina View Room Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

One Bedroom Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Shangri-La The Marina, Cairns ratings based on 230 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La The Marina, Cairns

Everyone (86) Couples (91) Family (36)
5 out of 5
Great location

Posted by on 29 May 2023

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5 out of 5
Within walking distance to the Esplanade and other great places.

Posted by on 19 May 2023

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5 out of 5
Not complaints at all.. stay there again in a heart beat

Posted by on 29 Apr. 2023

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4 out of 5
Service. We checked in early and were given access to the pool which was great considering it was a hot, sunny day. Concierge Graeme was also extremely helpful.

Posted by on 20 Apr. 2023

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Comment from Hotel Management

25 Apr. 2023 by Shangri-La The Marina, Cairns

Dear Richard,Thank you for taking the time to share your feedback. Thank you for your comments and recognizing our biggest asset - our staff. We look forward to welcoming you back again soon. Best Regards,

5 out of 5

Posted by on 12 Apr. 2023

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5 out of 5
Nice

Posted by on 1 Apr. 2023

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Comment from Hotel Management

25 Apr. 2023 by Shangri-La The Marina, Cairns

Dear Man, Thank you for taking the time to share your stay experience and your wonderful review. We are delighted to hear you thoroughly enjoyed your stay.We really hope to welcome you back again soon.Best Regards,Shangri-La The Marina, Cairns

5 out of 5
The staff were amazing(special mentions to Melanie in the executive lounge and Mereia in the pool bar). Breakfast was great, and me and my wife will be back. Couldn't be happier with the place

Posted by on 31 Mar. 2023

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Comment from Hotel Management

25 Apr. 2023 by Shangri-La The Marina, Cairns

Dear Allessandro,I am delighted to hear thoroughly enjoyed your stay here with us and you enjoyed our Club Lounge - this is always one of the highlights with our guests. We really appreciate your comments regarding our staff and the exceptional service they provide, rest assured this will be passed on to them as I know they will certainly appreciate the recognition. Again, thank you kindly for your review, and we look forward to welcoming you back again soon. Best RegardsShangri-La The Marina, Cairns

3 out of 5
Wouldn't say it was 5 star... cupboard was broken in our room. No microwave for heating basics. Would think that they would hire out pushers for guests with baby and small children. No business underneath in mall all closed. Would not stay again or recommend

Posted by on 25 Mar. 2023

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Comment from Hotel Management

26 Apr. 2023 by Shangri-La The Marina, Cairns

Dear Kristine,Thank you very much for taking the time to share your feedback. We have noted your comments and do sincerely regret that this may have detracted from your stay at Shangri-La. The appropriate department heads have been notified for follow up. We hope to see you again some time where we can be given the opportunity to offer you the great hotel experience.Best Regards,

4 out of 5
Great location, clean room, friendly staff. 😊

Posted by on 19 Mar. 2023

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Comment from Hotel Management

20 Mar. 2023 by Shangri-La The Marina, Cairns

Dear Diane, Thank you for taking the time to share your stay experience and your wonderful review. We are delighted to hear you thoroughly enjoyed your stay.We really hope to welcome you back again soon.Best Regards,Shangri-La The Marina, Cairns

5 out of 5
Room 2098 was very noisy being right next door to the sliding door enterence…however the view of the marina was spectacular. The kids room was great, suggest moving the table tennis table inside as well

Posted by on 28 Jan. 2023

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Comment from Hotel Management

31 Jan. 2023 by Shangri-La The Marina Cairns

Dear Rebecca,Thank you for taking the time to share your experience. We are always reviewing ways on how we can improve our guest experience and have taken your comments on board. We look forward to welcoming you back again soon. Best Regards,Shangri-La The Marina Cairns

About the Shangri-La The Marina, Cairns

Location Pierpoint Road, Cairns, QLD 4870

Property Features

Shangri-La The Marina, Cairns offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 4456 square feet (414 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Shangri-La The Marina, Cairns. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Cairns hotel.

  • 255 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • 4456 sq ft of conference space
  • 414 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Cairns Station (1.5 km / 1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Shangri-La The Marina, Cairns offers 255 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Electric kettle
  • Egyptian cotton linens
  • Pillow options
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

The Backyard - Overlooking the ocean, this bar specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

The listed child breakfast fee applies to guests age 11 and younger.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Shangri-La Cares (Shangri-La)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is sealed after cleaning
  • Masks are not compulsory at the property
  • Reservation is not required for facilities on site
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 35 for adults and AUD 17.50 for children
  • Self parking fee: AUD 20.00 per day
  • Valet parking fee: AUD 25.00 per day
  • Late check-out fee: AUD 65 (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Shangri-La Hotel Marina
  • Shangri-La Hotel Marina Cairns
  • Shangri-La Marina Cairns
  • Shangri-La Marina Hotel
  • Shangri-La Hotel, The Marina, Cairns Hotel Cairns
  • Shangri La Hotel The Marina
  • Shangri La The Marina, Cairns
  • Shangri-la The Marina, Cairns Hotel
  • Shangri-la The Marina, Cairns Cairns
  • Shangri-la The Marina, Cairns Hotel Cairns

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.