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Shangri-La The Marina, Cairns

5-star property
Pierpoint Road, Cairns, QLD 1800 796 370
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4.5 out of 5
Excellent!
See all 184 wotif Reviews

"Shangri-La is a gem of Cairns. A wonderful property in the perfect location. And the staff are as good as the views! We had a great stay and will be b ... " More

By a verified traveller on Wed 20 Oct 2021

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Hotel Description

Shangri-La The Marina, Cairns puts you in the heart of Cairns, connected to a shopping center and within a 20-minute stroll of Reef Fleet Terminal and Cairns Esplanade. Highlights at this luxury hotel include 2 bars/lounges, a restaurant, and an outdoor swimming pool.

All 255 rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, balconies, and sitting areas. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and room service. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like free toiletries. In-room childcare, in-room massages, and safes are also available.

The Backyard serves international cuisine and is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the gym, kids' swimming pool, and pool loungers. 4456 square feet (414 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning cooked-to-order breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

With a stay at this 5-star Cairns Central Business District hotel, you'll be 0.9 km (0.6 mi) from Cairns Convention Centre and 4.5 km (2.8 mi) from Mount Whitfield Conservation Park.

Deluxe Room King

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$228* Per night/room 27 Oct. - 28 Oct.

Deluxe Sea View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Sea View Twin

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Horizon Club Marina View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Horizon Marina View Room Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

One Bedroom Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Shangri-La The Marina, Cairns ratings based on 184 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Shangri-La The Marina, Cairns

Everyone (96) Couples (51) Family (27)
5 out of 5
Shangri-La is a gem of Cairns. A wonderful property in the perfect location. And the staff are as good as the views! We had a great stay and will be back.

Posted by on 20 Oct. 2021

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Comment from Hotel Management

20 Oct. 2021 by Georgina

Dear David, Thank you for taking the time to share your stay experience. I am glad you had a change to enjoy the amazing views our hotel has to offer. We hope to welcome you back to the hotel. Best Regards, Ross Miles-Cadman General Manager

3 out of 5
Great bed & pillows

Posted by on 7 Oct. 2021

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Comment from Hotel Management

7 Oct. 2021 by Georgina

Dear Andrew, Thank you for taking the time to share your stay experience. We are delighted to hear you enjoyed your stay. We hope to see you again very soon. Best Regards, Ross Miles-Cadman General Manager

5 out of 5
Great position on the waterfront with lovely staff. We had a wonderful time, and in particular the breakfast was a lovely experience!!

Posted by on 3 Oct. 2021

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Comment from Hotel Management

4 Oct. 2021 by Georgina

Dear Peter, Thank you for your feedback. I am pleased that you enjoyed your stay and the team were welcoming and friendly. We look forward to welcoming you back again soon. Best Regards, Ross Miles-Cadman General Manager

5 out of 5
Friendly staff, spacious clean rooms, and extremely comfortable bed.

Posted by on 19 Sep. 2021

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Comment from Hotel Management

19 Sep. 2021 by Georgina

Dear Jim, Thank you for taking the time to share your stay experience. We are delighted to hear you enjoyed your stay. We hope to see you again very soon. Best Regards, Ross Miles-Cadman General Manager

5 out of 5
Great service/room. great location. pool bar was closed at the time but the pub downstairs was awesome

Posted by on 17 Sep. 2021

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Comment from Hotel Management

19 Sep. 2021 by Georgina

Dear Evan, Thank you very much for your wonderful review of our hotel. I am delighted to hear that your stay here with us was enjoyable and you found the location to be convenient for your time here in Cairns. We hope to welcome you again sometime. Best Regards, Ross Miles-Cadman General Manager

4 out of 5
Ok stay no mini bar unfortunately

Posted by on 11 Sep. 2021

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Comment from Hotel Management

12 Sep. 2021 by Georgina

Dear Charmaine, Thank you very much for your wonderful review of our hotel. I am delighted to hear that your stay here with us was enjoyable. We are currently investigating how best to reintroduce Mini Bar into the rooms safely. We hope you can return in the future. Best Regards Ross Miles-Cadman General Manager

4 out of 5
Position on marina

Posted by on 22 Aug. 2021

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5 out of 5
The facilities are wonderful and clean. Staff are helpful.

Posted by on 8 Jul. 2021

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Comment from Hotel Management

13 Jul. 2021 by Lenore

Dear Anonymous, Thank you kindly for taking the time to share your feedback with us and most importantly, taking the time to make special mention of our hotels greatest asset, our staff. We are very blessed to have such a great team who take great pride in their service to our guests. We hope to welcome you again some time. Best Regards, Ross Miles-Cadman General Manager

5 out of 5
The location is amazing, on the marina with access to a wide selection of restaurants. The staff were fantastic, so friendly. We are happy to return back.

Posted by on 8 Jul. 2021

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Comment from Hotel Management

13 Jul. 2021 by Lenore

Dear Anonymous, Thank you kindly for taking the time to share your feedback with us and most importantly, taking the time to make special mention of our hotels greatest asset, our staff. We are very blessed to have such a great team who take great pride in their service to our guests. We hope to welcome you again some time. Best Regards, Ross Miles-Cadman General Manager

5 out of 5
Good Position

Posted by on 5 Jul. 2021

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Comment from Hotel Management

13 Jul. 2021 by Lenore

Dear Anonymous, Thank you for taking the time to share your stay experience and your fantastic review. We are delighted to hear you thoroughly enjoyed your stay and look forward to seeing you again soon Best Regards, Ross Miles-Cadman General Manager

About the Shangri-La The Marina, Cairns

Location Pierpoint Road, Cairns, QLD 4870

Property Features

Shangri-La The Marina, Cairns offers its guests an outdoor pool, a fitness center, and a children's pool. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 4456 square feet (414 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Shangri-La The Marina, Cairns. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Cairns hotel.

  • 255 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • 4456 sq ft of conference space
  • 414 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Cairns Station (1.8 km / 1.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Shangri-La The Marina, Cairns offers 255 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Sitting area
  • Minibar
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Electric kettle
  • Egyptian cotton linens
  • Pillow options
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

The Backyard - Overlooking the ocean, this bar specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

The listed child breakfast fee applies to guests age 11 and younger.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 35 for adults and AUD 17.50 for children (approximately)
  • Self parking fee: AUD 20.00 per day
  • Valet parking fee: AUD 25.00 per day
  • Late check-out fee: AUD 65 (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Shangri-La Hotel Marina
  • Shangri-La Hotel Marina Cairns
  • Shangri-La Marina Cairns
  • Shangri-La Marina Hotel
  • Shangri-La Hotel, The Marina, Cairns Hotel Cairns
  • Shangri La Hotel The Marina
  • Shangri La The Marina, Cairns
  • Shangri-la The Marina, Cairns Hotel
  • Shangri-la The Marina, Cairns Cairns
  • Shangri-la The Marina, Cairns Hotel Cairns

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently asked questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.