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4.7 out of 5

"Amazing service from time of arrival to time of departure from Cederic. He made us feel welcome and always checking to see if everything was ok. Nothi ... " More

By a verified traveller on Wed 30 Oct 2019

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Hotel Description

A luxury stay in Cairns awaits you at Alamanda Palm Cove by Lancemore. You'll be steps from Palm Cove Beach and 2.9 km (1.8 mi) from Clifton Beach. Highlights at this beachfront aparthotel include 3 outdoor swimming pools, a full-service spa, and a restaurant.

You can enjoy an LCD TV with cable channels, and each apartment features a washer/dryer, free WiFi, and a balcony or patio. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A living room, a dining area, and a DVD player are also available.

A relaxing visit to The Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and aromatherapy. The restaurant, NuNu Restaurant, is open for breakfast, lunch, and dinner. For a drink, you can stop by the aparthotel's own beach bar. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite fitness center and pool loungers. Plus you'll find free WiFi in public areas, a 24-hour business center, and laundry facilities. Each morning cooked-to-order breakfast is served between 6:30 AM and 11 AM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Palm Cove aparthotel, you'll be 13.2 km (8.2 mi) from Great Barrier Reef.

3 Bedroom Beach Front Suite

Bed Count 3 Twin Beds Maximum Occupancy 8 Max

1 Bedroom Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

3 Bedroom Pool View Suite

Bed Count 3 Twin Beds Maximum Occupancy 6 Max

2 Bedroom Pool View Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

4 Bedroom Beach Front Suite

Bed Count 5 Twin Beds Maximum Occupancy 9 Max

1 Bedroom Pool View Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Alamanda Palm Cove by Lancemore ratings based on 101 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Alamanda Palm Cove by Lancemore

Everyone (51) Couples (38) Family (11)
5 out of 5
Amazing service from time of arrival to time of departure from Cederic. He made us feel welcome and always checking to see if everything was ok. Nothing was too much to organise. Rooms very clean and also the pools were spotless. Can highly recommend Alamanda Palm Cove.

Posted by on 30 Oct. 2019

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Comment from Hotel Management

1 Nov. 2019 by Cedric

Dear Valued Guest, Thank you very much for taking the time to express your feedback on Wotif following your recent visit to the magical Alamanda Palm Cove. We know it will not be long before you come back again ! Warm regards, Cedric Lootvoet Guest Relations Manager

5 out of 5
Fantastic setting right on the beach. Staff were very helpful and friendly, the service was excellent, and the apartments were roomy and well maintained. The beds were comfortable and we appreciated the extra pool towels. Our apartment had good kitchen facilities, which helped keep cost down as we didn't need to eat out all the time. I highly recommend the beachfront apartments and I'd happily return.

Posted by , from Wellington on 15 Oct. 2019

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Comment from Hotel Management

16 Oct. 2019 by Jordy- Front Office Manager

Good afternoon Andrew & Claire, Thank you for taking the time to share your amazing feedback with us! We are very glad to hear you thoroughly enjoyed your stay and would love to welcome you back again in the future. Kind regards

4 out of 5
The heated pool is wonderful, set amongst beautiful trees. I was disappointed with the “fitness centre”. It’s really a rather small room with a limited amount of equipment. If you are serious about working out then you couldn’t really do this with more than one other person in the same room...it’s just too small. Similarly, the games room could do with a refresh. The beds in our suite were extremely comfortable, and the unit was relatively well equipped with washing machine, kitchen, etc. Some of the kitchen appliances are getting old. Our dishwasher broke (however someone came to fix it immediately, which was great). Some of the cooking utensils could be upgraded. For example, the cooking knives were very blunt and needed sharpening.

Posted by on 28 Sep. 2019

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Comment from Hotel Management

1 Oct. 2019 by Cedric

Dear Valued Guest, Thank you very much for your constructive feedback on Wotif following your recent visit to the gorgeous Alamanda Palm Cove. You will be very happy to hear that both our fitness center and games room are due for renovation soon. We are all looking forward to welcoming you back in the near future. Warm regards, Cedric Lootvoet Guest Relations Manager

5 out of 5

Posted by on 12 Sep. 2019

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Comment from Hotel Management

12 Sep. 2019 by Cedric

Dear Valued Guest, Thank you very much for your kind words on Wotif following your recent visit to the gorgeous Alamanda Palm Cove. We are all looking forward to welcoming you back in the near future ! Warm regards, Cedric Lootvoet Guest Relations Manager

5 out of 5
The Wi-Fi was unfortunately down for the first four nights, and then when it came back on it was only usable from upstairs and not downstairs, so that was disappointing, but the staff were super friendly, and very helpful in suggesting places to go/see etc, especially Eboni and Dan.

Posted by , from Melbourne on 20 Jun. 2019

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Comment from Hotel Management

21 Jun. 2019 by Jess

Dear Eileen, Thank you for your honest feedback from your recent stay at the beautiful Alamanda Palm Cove by Lancemore. Thank you for taking the time to recognise Dan and Eboni from Reception - I shall pass your kind words along and I'm sure they will be thrilled. We pride ourselves on having friendly and smiley staff. We do apologise for the inconvenience of the unreliable internet whilst you were with us and you'll be happy to know that we are on the verge of upgrading our whole PABX system which, in turn should increase the speed and efficiency of the internet lines. So hopefully next time you're with us, our wifi should be much better! If there is anything else we can do for you Eileen, please do not hesitate to let us know. Warm Regards, Jess, GSA

5 out of 5

Posted by on 1 Jun. 2019

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Comment from Hotel Management

3 Jun. 2019 by Jordy

Thank you for your kind feedback!

5 out of 5
Loved the hospitality on check in. The host, a lovely French gentleman, was simply amazing and ultra professional. His manner was a definite asset to this company. We loved the whole place and our suite was exceptional! We will definitely be coming back!

Posted by , from Australia on 4 May 2019

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Comment from Hotel Management

4 May 2019 by Cedric

Dear Fran, Thank you very much for your excellent feedback on Wotif following your recent visit to the gorgeous Alamanda Palm Cove. We are delighted to read that you loved your stay and we are all looking forward to welcoming you back in the near future ! Warm regards, Cedric Lootvoet Guest Relations Manager

4 out of 5
Loved the private beach and beautiful grounds, spacious rooms and three beautiful pools.

Posted by on 17 Feb. 2019

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Comment from Hotel Management

19 Feb. 2019 by Cedric

Dear Valued Guest, Thank you very much for your feedback following your recent visit to the magical Alamanda Palm Cove. The team and I are looking forward to welcoming you in the near future ! Warm regards, Cedric Lootvoet Guest Relations Manager

4 out of 5
The room was huge but there was no bath. The balcony was very loud due to the air conditioning vent. The amenities were fantastic.

Posted by on 12 Jan. 2019

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Comment from Hotel Management

14 Jan. 2019 by Cedric

Dear Valued Guest, Thank you very much for your feedback on Wotif following your recent visit to the superb Alamanda Palm Cove. Your comments regarding the air conditioning vent has been communicated to our Maintenance Manager for immediate action. We are all looking forward to welcoming you back soon ! Warm regards, Cedric Lootvoet Guest Relations Manager

5 out of 5
Location is excellent and the accommodation is great

Posted by on 27 Dec. 2018

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Comment from Hotel Management

28 Dec. 2018 by Cedric

Dear Valued Guest, Thank you very much for your excellent feedback on Wotif following your recent visit to the magical Alamanda Palm Cove. We are all looking forward to welcoming you in the near future ! Warm regards, Cedric Lootvoet Guest Relations Manager

About the Alamanda Palm Cove by Lancemore

Location 1 Veivers Road, Palm Cove, QLD 4879

Property Features

Alamanda Palm Cove by Lancemore offers its guests 3 outdoor swimming pools and a fitness center. There's a restaurant on site. You can enjoy a drink at the beach bar. Public spaces have free WiFi. There's an onsite 24-hour business center. Spa services, tour/ticket assistance, and barbecue grills are also featured at the luxury Alamanda Palm Cove by Lancemore. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this Colonial Cairns aparthotel.

  • 55 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 1989
  • Dining venue
  • Bar on the beach
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cairns Intl. Airport (CNS) (25.3 km / 15.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Alamanda Palm Cove by Lancemore offers 55 accommodations with washers/dryers and DVD players. Rooms open to balconies or patios. Accommodations offer separate living rooms. 32-inch LCD televisions come with cable channels. Accommodations at this 5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio
  • Separate bedroom
  • Dining room
  • Living room
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Espresso maker
  • Kitchenware
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11 AM.

NuNu Restaurant - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Room service (during limited hours) is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 5:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • No lifts
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 30.50 for adults and AUD 16.50 for children (approximately)
  • Airport shuttle fee: AUD 24 per person (one-way)
  • Airport shuttle fee per child: AUD 13 (one-way), (up to 12 years old)
  • Credit card charges are subject to a surcharge of 1.1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alamanda Hotel Palm Cove
  • Alamanda Palm Cove
  • Palm Cove Alamanda
  • Angsana Great Barrier Reef Hotel Palm Cove
  • Angsana Hotel Palm Cove
  • Angsana Resort Palm Cove
  • Alamanda Palm Cove Lancemore Aparthotel
  • Alamanda Lancemore Aparthotel
  • Alamanda Palm Cove Lancemore
  • Alamanda Lancemore
  • Alamanda Palm Cove by Lancemore Palm Cove
  • Alamanda Palm Cove by Lancemore Aparthotel
  • Alamanda Palm Cove by Lancemore Aparthotel Palm Cove

You should know

  • Alamanda Palm Cove by Lancemore offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.