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4.7 out of 5

"Best location in Palm Cove ..... Staff were very good Restaurant and Room service were practically non-existent " More

By a verified traveller on Mon 10 May 2021

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Hotel Description

A luxury stay in Cairns awaits you at Alamanda Palm Cove by Lancemore. You'll be steps from Palm Cove Beach and 2.9 km (1.8 mi) from Clifton Beach. Highlights at this beachfront aparthotel include 3 outdoor swimming pools, and in-room kitchens and washers/dryers.

You can enjoy an LCD TV with cable channels, and each apartment features free WiFi, 2 bathrooms, and a balcony or patio. A kitchen comes equipped with a refrigerator, a microwave, and a stovetop, and room service is also available. A living room, a dining area, and a DVD player are also available. Weekly housekeeping is available.

The restaurant, NuNu Restaurant, is open for breakfast, lunch, and dinner. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite fitness center and pool loungers. Added amenities include free WiFi in public areas, a 24-hour business center, and laundry facilities. Cooked-to-order breakfast is available daily between 6:30 AM and 11 AM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Palm Cove aparthotel, you'll be 13.2 km (8.2 mi) from Great Barrier Reef.

1 Bedroom Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$454* Per night/room 16 Jun. - 17 Jun.

3 Bedroom Beach Front Suite

Bed Count 1 King Bed Maximum Occupancy 6 Max

3 Bedroom Pool View Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

2 Bedroom Pool View Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

4 Bedroom Beach Front Suite

Bed Count 1 King Bed Maximum Occupancy 7 Max

1 Bedroom Pool View Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Alamanda Palm Cove by Lancemore ratings based on 106 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Alamanda Palm Cove by Lancemore

Everyone (51) Couples (42) Family (15)
3 out of 5
Best location in Palm Cove ..... Staff were very good Restaurant and Room service were practically non-existent

Posted by on 10 May 2021

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Comment from Hotel Management

18 May 2021 by Tom

Dear Guest, Thanks for the review and so glad you felt the restaurant and room service was non-existent. We are working on increasing our offerings in room service so by the time you return you will notice a change. Until next time, all the best. Tom Kelly Front Office Manager

5 out of 5
Fabulous location right on the beach, lovely views from our apartment with full width windows, rainforest views from the bedroom, our suite was spacious enough to entertain 4 guests Staff were friendly and helpful and we had a very relaxing stay

Posted by on 26 Apr. 2021

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Comment from Hotel Management

9 May 2021 by Tom

Dear Guest, Thanks for your lovely review - Its always great to read that our staff are providing the service we expect (never had my doubts :)) Also agree the views from the rooms are stunning be it beach front or tropical gardens/pool view. Hope to welcome you back soon. Tom Kelly Front Office Manager

3 out of 5
The beachfront view was beautiful. Lovely gardens and wonderful check in staff

Posted by on 22 Dec. 2020

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Comment from Hotel Management

29 Dec. 2020 by Dan

Hi Anonymous, Thank you for your kind review! Could we possibly get in contact with you and find out what it was that was not so great with you stay? Best regards,

5 out of 5
Very nice stay. Great location at end of Palm Cove. Large rooms, great access to beach, 3 pools, very clean.

Posted by on 17 Dec. 2020

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Comment from Hotel Management

29 Dec. 2020 by Dan

Hi Peter, Thank you for your kind review! We look forward to being able to welcome you back. Best regards,

5 out of 5
Well appointed apartments that had everything you could possibly need. All appliances were top of the range

Posted by , from Adelaide on 27 Nov. 2020

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Comment from Hotel Management

28 Nov. 2020 by Dan

Hi Bec, Thank you so much for your kind review. We are please to hear you had such a wonderful time and look forward to being able to welcome you back! Best regards, Dan Reception

5 out of 5
Alamanda has the best position in the palm Cove, Beautiful scenery and walking distance to plenty of restaurants and bars

Posted by , from Brisbane on 28 Oct. 2020

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Comment from Hotel Management

31 Oct. 2020 by Cedric

Dear Jayne, Thank you very much for your excellent feedback on Wotif following your recent visit to the magical Alamanda Palm Cove by Lancemore. We are all looking forward to welcoming you back soon! Warm regards, Cedric Lootvoet Guest Relations Manager

5 out of 5
Amazing service from time of arrival to time of departure from Cederic. He made us feel welcome and always checking to see if everything was ok. Nothing was too much to organise. Rooms very clean and also the pools were spotless. Can highly recommend Alamanda Palm Cove.

Posted by on 30 Oct. 2019

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Comment from Hotel Management

1 Nov. 2019 by Cedric

Dear Valued Guest, Thank you very much for taking the time to express your feedback on Wotif following your recent visit to the magical Alamanda Palm Cove. We know it will not be long before you come back again ! Warm regards, Cedric Lootvoet Guest Relations Manager

5 out of 5
Fantastic setting right on the beach. Staff were very helpful and friendly, the service was excellent, and the apartments were roomy and well maintained. The beds were comfortable and we appreciated the extra pool towels. Our apartment had good kitchen facilities, which helped keep cost down as we didn't need to eat out all the time. I highly recommend the beachfront apartments and I'd happily return.

Posted by , from Wellington on 15 Oct. 2019

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Comment from Hotel Management

16 Oct. 2019 by Jordy- Front Office Manager

Good afternoon Andrew & Claire, Thank you for taking the time to share your amazing feedback with us! We are very glad to hear you thoroughly enjoyed your stay and would love to welcome you back again in the future. Kind regards

4 out of 5
The heated pool is wonderful, set amongst beautiful trees. I was disappointed with the “fitness centre”. It’s really a rather small room with a limited amount of equipment. If you are serious about working out then you couldn’t really do this with more than one other person in the same room...it’s just too small. Similarly, the games room could do with a refresh. The beds in our suite were extremely comfortable, and the unit was relatively well equipped with washing machine, kitchen, etc. Some of the kitchen appliances are getting old. Our dishwasher broke (however someone came to fix it immediately, which was great). Some of the cooking utensils could be upgraded. For example, the cooking knives were very blunt and needed sharpening.

Posted by on 28 Sep. 2019

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Comment from Hotel Management

1 Oct. 2019 by Cedric

Dear Valued Guest, Thank you very much for your constructive feedback on Wotif following your recent visit to the gorgeous Alamanda Palm Cove. You will be very happy to hear that both our fitness center and games room are due for renovation soon. We are all looking forward to welcoming you back in the near future. Warm regards, Cedric Lootvoet Guest Relations Manager

5 out of 5

Posted by on 12 Sep. 2019

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Comment from Hotel Management

12 Sep. 2019 by Cedric

Dear Valued Guest, Thank you very much for your kind words on Wotif following your recent visit to the gorgeous Alamanda Palm Cove. We are all looking forward to welcoming you back in the near future ! Warm regards, Cedric Lootvoet Guest Relations Manager

About the Alamanda Palm Cove by Lancemore

Location 1 Veivers Road, Palm Cove, QLD 4879

Property Features

Alamanda Palm Cove by Lancemore offers its guests 3 outdoor swimming pools and a fitness center. There's a restaurant on site. There's an onsite 24-hour business center. Public spaces have free WiFi. Tour/ticket assistance, barbecue grills, and multilingual staff are also featured at the luxury Alamanda Palm Cove by Lancemore. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this Colonial Cairns aparthotel.

  • 55 guestrooms or units
  • 3 levels
  • 3 buildings
  • Built in 1989
  • Dining venue
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cairns Intl. Airport (CNS) (25.3 km / 15.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Alamanda Palm Cove by Lancemore offers 55 accommodations with washers/dryers and DVD players. Rooms open to balconies or patios. Accommodations offer separate living rooms. 32-inch LCD televisions come with cable channels. Accommodations at this 5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cairns aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and irons/ironing boards. Housekeeping is provided weekly.

  • In-room kitchen
  • 2 bathrooms
  • Washer and dryer
  • Private balcony or patio
  • Separate bedroom
  • Dining room
  • Living room
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Espresso maker
  • Kitchenware
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (weekly)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11 AM.

NuNu Restaurant - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Contactless check-out is available. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 25 for adults and AUD 15 for children (approximately)
  • Airport shuttle fee: AUD 28 per person (one-way)
  • Airport shuttle fee per child: AUD 15 (one-way), (up to 12 years old)
  • Housekeeping fees vary based on length of stay
  • Credit card charges are subject to a surcharge of 1.1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alamanda Hotel Palm Cove
  • Alamanda Palm Cove
  • Palm Cove Alamanda
  • Angsana Great Barrier Reef Hotel Palm Cove
  • Angsana Hotel Palm Cove
  • Angsana Resort Palm Cove
  • Alamanda Palm Cove Lancemore Aparthotel
  • Alamanda Lancemore Aparthotel
  • Alamanda Palm Cove Lancemore
  • Alamanda Lancemore
  • Alamanda Palm Cove by Lancemore Palm Cove
  • Alamanda Palm Cove by Lancemore Aparthotel
  • Alamanda Palm Cove by Lancemore Aparthotel Palm Cove

You should know

  • Alamanda Palm Cove by Lancemore offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.