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4.2 out of 5

"Hi had made a booking on wotif and it was meant to have two double beds in the room and on the day got a call from the hotel saying there was just a f ... " More

By a verified traveller on Thu 26 Mar 2020

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Hotel Description

At Sarayi Boutique Hotel you'll be 0.1 km (0.1 mi) from Palm Cove Beach and 3.4 km (2.1 mi) from Clifton Beach. Highlights at this beachfront hotel include in-room free WiFi, balconies, and plasma TVs.

You can enjoy TVs with satellite channels, and all 26 rooms feature coffee/tea makers, ceiling fans, and safes. Refrigerators, hair dryers, and phones are also available. Housekeeping is available once per stay.

The bistro, The Rising Sun, is open for breakfast, lunch, and dinner. Spend the day at the beach and enjoy the onsite outdoor swimming pool. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also limited parking, along with the convenience of an airport shuttle.

Places within a 15-minute drive of this 4-star Palm Cove hotel include Kewarra Beach and Hartley's Crocodile Adventures.

Studio, 1 Bedroom, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$121* Per night/room 12 Aug. - 13 Aug.

Standard Double or Twin Room, 1 Bedroom, Non Smoking, Patio (Hotel Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Apartment, 1 Bedroom, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Apartment, 1 Bedroom, Jetted Tub, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Apartment, 1 Bedroom, Non Smoking, Mountain View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Sarayi Boutique Hotel ratings based on 179 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sarayi Boutique Hotel

Everyone (95) Couples (67) Business (1) Family (17)
2 out of 5
We found the hotel to be a bit shabby. Great location no doubt but disappointing.

Posted by on 25 Jul. 2020

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3 out of 5
Hi had made a booking on wotif and it was meant to have two double beds in the room and on the day got a call from the hotel saying there was just a fold out couch in the room with one double bed and expected up to pay extra $50 on what the price was on wotif.com to get two separate rooms we did that because it was a suprise and i didnt want to tell the other parties it was extra money so i just paid. To not make a fuss. Could of got a family room somewhere else cheaper and nicer. Feature was location and roof top pool but spa did not work.

Posted by on 26 Mar. 2020

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Comment from Hotel Management

31 Mar. 2020 by Jessica

Hi, thank you for your feedback. We've looked into your comments and checked the information on Wotif. The room you booked is a 1 bedroom studio and the room details on Wotif.com clearly state the following bed configuration: 1 King Bed and 1 Double Sofa Bed or 2 Twin Beds and 1 Double Sofa Bed. When we noticed you made a reservation for 4 adults, we called you to see if you were interested in booking 2 rooms instead, offering you a discounted rate, which you accepted. We're sorry if you thought the information on the website wasn't clear enough and we still hope you enjoyed your time in Palm Cove.

3 out of 5
Waited until 2pm to check in, but did not realise it was not manned ..but all worked out ok..

Posted by on 26 Feb. 2020

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Comment from Hotel Management

5 Mar. 2020 by Kaela

Thank You for staying with us at Sarayi Hotel, We are currently open from 9am until 12pm whilst it is question season.

3 out of 5

Posted by on 1 Feb. 2020

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Comment from Hotel Management

2 Feb. 2020 by Kaela

Thanks for your feedback :)

5 out of 5
So central to the beach and restaurants. Very clean and amazing staff

Posted by on 9 Dec. 2019

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Comment from Hotel Management

23 Jan. 2020 by Kaela

Thanks for your feedback! (:

4 out of 5
Best priced rooms close to beach. Friendly service

Posted by on 8 Dec. 2019

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Comment from Hotel Management

1 Feb. 2020 by Kaela

Thank you for your feedback

4 out of 5
Beautiful ocean views, close to restaurants, cafes and beach, very convenient and very quiet here at the moment. Only stayed one night. The apartment needs refurbishment. No aged access only stairs. Limited free off street parking.

Posted by on 3 Dec. 2019

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Comment from Hotel Management

23 Jan. 2020 by Kaela

Thanks for your feedback! It's definitely a good spot close to everything in palm cove :) We are about to start renovating to make Sarayi Hotel bigger and better . with the stairs yes it's very sad we don't have an elevator for the elderly to get up stairs.

4 out of 5
Room clean but dark. Pool out of action which we were only informed about on check in. Great location. Would stay again

Posted by on 1 Dec. 2019

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Comment from Hotel Management

23 Jan. 2020 by Kaela

Thanks for your feedback ! The pool area has recently had a face lift please yay!! :) We hope to see you at Sarayi in the future.

3 out of 5
Our stay was fine but the construction that they did was very loud and we weren’t told that it would be happening during our stay.

Posted by on 27 Nov. 2019

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Comment from Hotel Management

23 Jan. 2020 by Kaela

Thanks for your feedback! Yes we has been putting of the pool area decking (construction) for our quieter month. Very sorry it was loud for your stay .

5 out of 5

Posted by on 20 Nov. 2019

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Property Features

Public spaces have free WiFi. There's an onsite business center. An airport shuttle during limited hours and an area shuttle are available for a fee. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly Sarayi Boutique Hotel. This 4-star Cairns hotel is smoke free.

  • 1 building
  • 26 guestrooms or units
  • 3 levels
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Airport: Cairns Intl. Airport (CNS) (25.8 km / 16 mi)
  • Property shuttles: Airport shuttle and area shuttle

Room Amenities

Sarayi Boutique Hotel offers 26 accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. This Cairns hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. Microwaves and irons/ironing boards can be requested. Housekeeping is provided once per stay.

  • Private balcony or patio
  • HD television
  • Satellite channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (once per stay)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The Rising Sun - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8:00 AM - 7:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport shuttle service is available from 6 AM to 1:30 AM. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 8:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered from 6 AM to 1:30 AM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cribs (infant beds) are available for AUD 30.0 per night.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Private entrance
  • Social distancing measures are in place
  • Contactless check-in is available
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • Gap period enforced between guests' stays 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 24.00 per person (one-way)
  • Airport shuttle fee per child: AUD 12 (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 30.0 per night
  • Rollaway bed fee: AUD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sarayi
  • Sarayi Hotel
  • Sarayi Hotel Palm Cove
  • Sarayi Palm Cove
  • Sarayi, Palm Cove Hotel Palm Cove
  • Sarayi Boutique Hotel Palm Cove
  • Sarayi Boutique Hotel
  • Sarayi Boutique Palm Cove
  • Sarayi Boutique
  • Sarayi Boutique Hotel Hotel
  • Sarayi Boutique Hotel Palm Cove
  • Sarayi Boutique Hotel Hotel Palm Cove

You should know

  • Sarayi Boutique Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.