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4.1 out of 5

"Great location. Walking distance to all the cafes & restaurants. Clean apartment. Not many car parks at actual property so finding one close by was ch ... " More

By a verified traveller on Wed 19 May 2021

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Hotel Description

At Sarayi Boutique Hotel you'll be 0.1 km (0.1 mi) from Palm Cove Beach and 3.4 km (2.1 mi) from Clifton Beach. Highlights at this beachfront hotel include in-room free WiFi, balconies, and plasma TVs.

You can enjoy TVs with satellite channels, and all 26 rooms feature coffee/tea makers, ceiling fans, and safes. Refrigerators, hair dryers, and phones are also available. Housekeeping is available once per stay.

The bistro, The Rising Sun, is open for breakfast, lunch, and dinner. Spend the day at the beach and enjoy the onsite outdoor swimming pool. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also limited parking, along with the convenience of an airport shuttle.

Places within a 15-minute drive of this 4-star Palm Cove hotel include Kewarra Beach and Hartley's Crocodile Adventures.

Studio, 1 Bedroom, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$173* Per night/room 18 Aug. - 19 Aug.

Standard Double or Twin Room, 1 Bedroom, Non Smoking, Patio (Hotel Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Apartment, 1 Bedroom, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Apartment, 1 Bedroom, Jetted Tub, Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Apartment, 1 Bedroom, Non Smoking, Mountain View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Sarayi Boutique Hotel ratings based on 183 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sarayi Boutique Hotel

Everyone (97) Couples (67) Business (1) Family (19)
2 out of 5
Everything was tired and needed repair. The wifi was down on both days of our stay.

Posted by on 21 Jul. 2021

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1 out of 5
Room was not ready at 4pm!

Posted by on 6 Jul. 2021

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Comment from Hotel Management

13 Jul. 2021 by Sarayi

Thank you for taking the time to give us feedback. New management has only very recently taken over and we will take your feedback onboard as we make improvements and upgrades to the property

1 out of 5

Posted by on 2 Jul. 2021

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Comment from Hotel Management

13 Jul. 2021 by Sarayi

Thank you for taking the time to give us feedback. New management has only very recently taken over and we will take your feedback onboard as we make improvements and upgrades to the property

1 out of 5
Aircon faulty. Generally run down property. Cheap bedding.

Posted by on 21 Jun. 2021

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Comment from Hotel Management

29 Jun. 2021 by Sarayi

Thank you for taking the time to give us feedback. New management has only very recently taken over and we will take your feedback onboard as we make improvements and upgrades to the property

2 out of 5
A unique place and close to the beach.

Posted by on 1 Jun. 2021

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Comment from Hotel Management

6 Jun. 2021 by Sarayi

Thank you for taking the time to give us feedback. Our apologies that you were disappointed in your stay. The property is under new management and we will address the issues you have mentioned

4 out of 5
Great location. Walking distance to all the cafes & restaurants. Clean apartment. Not many car parks at actual property so finding one close by was challanging.

Posted by on 19 May 2021

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Comment from Hotel Management

26 May 2021 by Sue

Thank you for taking the time to give us feedback. We are so pleased you enjoyed your stay and hope to see you again the next time you visit Palm Cove

5 out of 5
Tv reception wasn't great and needs most channels

Posted by on 24 Apr. 2021

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Comment from Hotel Management

6 Jun. 2021 by Sarayi

Thank you for taking the time to give us feedback. Our apologies that you were disappointed in your stay. The property is under new management and we will address the issues you have mentioned

4 out of 5
Tv channels too limited otherwise all was good

Posted by on 24 Apr. 2021

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Comment from Hotel Management

6 Jun. 2021 by Sarayi

Thank you for taking the time to give us feedback. Our apologies that you were disappointed in your stay. The property is under new management and we will address the issues you have mentioned

3 out of 5
Maintenance was lacking.

Posted by on 10 Apr. 2021

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Comment from Hotel Management

6 Jun. 2021 by Sarayi

Thank you for taking the time to give us feedback. Our apologies that you were disappointed in your stay. The property is under new management and we will address the issues you have mentioned

2 out of 5
We found the hotel to be a bit shabby. Great location no doubt but disappointing.

Posted by on 25 Jul. 2020

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Property Features

Public spaces have free WiFi. There's an onsite business center. An airport shuttle during limited hours and an area shuttle are available for a fee. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly Sarayi Boutique Hotel. This 4-star Cairns hotel is smoke free.

  • 1 building
  • 26 guestrooms or units
  • 3 levels
  • Childcare (surcharge)
  • Terrace on the roof
  • Business facilities
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Airport: Cairns Intl. Airport (CNS) (25.8 km / 16.1 mi)
  • Property shuttles: Airport shuttle and area shuttle

Room Amenities

Sarayi Boutique Hotel offers 26 accommodations with safes and coffee/tea makers. Rooms open to balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include ceiling fans and blackout drapes/curtains. Microwaves and irons/ironing boards can be requested. Housekeeping is provided once per stay.

  • Private balcony or patio
  • HD television
  • Satellite channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (once per stay)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The Rising Sun - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 8:00 AM - 6:00 PM
  • Sunday - Sunday: 9:00 AM - 4:00 PM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Saturday: 8:00 AM - 6:00 PM
  • Sunday - Sunday: 9:00 AM - 4:00 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and lockbox information. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40 per night.
  • Cribs (infant beds) are available for AUD 10 per night.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Pets allowed (no fees)
  • UnionPay
  • Staffed front desk
  • Private entrance
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 30 per person (one-way)
  • Airport shuttle fee per child: AUD 15 (one-way), (up to 12 years old)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10 per night
  • Rollaway bed fee: AUD 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sarayi
  • Sarayi Hotel
  • Sarayi Hotel Palm Cove
  • Sarayi Palm Cove
  • Sarayi, Palm Cove Hotel Palm Cove
  • Sarayi Boutique Hotel Palm Cove
  • Sarayi Boutique Hotel
  • Sarayi Boutique Palm Cove
  • Sarayi Boutique
  • Sarayi Boutique Hotel Hotel
  • Sarayi Boutique Hotel Palm Cove
  • Sarayi Boutique Hotel Hotel Palm Cove

You should know

  • Sarayi Boutique Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.