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4.2 out of 5

"The Staff were extremely helpful and knowledgable. " More

By a verified traveller on Sun 26 Jun 2022

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Pacific Hotel Cairns. Within just a 10-minute stroll, you'll find Cairns Night Markets and Cairns Marlin Marina. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

The restaurant, Bushfire is Closed, is open for breakfast and dinner. Additionally, you'll find free WiFi in public areas and laundry facilities. Each morning cooked-to-order breakfast is served between 6:30 AM and 9:30 AM. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4.5-star Cairns Central Business District hotel include Cairns Esplanade and Cairns Convention Centre.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$238* Per night/room 18 Jul. - 19 Jul.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Tropical Luxe

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tropical Luxe Premium

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Pacific Hotel Cairns ratings based on 198 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pacific Hotel Cairns

Everyone (125) Couples (41) Business (1) Family (15)
5 out of 5
The Staff were extremely helpful and knowledgable.

Posted by on 26 Jun. 2022

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Comment from Hotel Management

27 Jun. 2022 by Jess - Guest Experience Manager

Thanks so much for your thoughtful comments Mike. We will make sure to share your feedback with all our Pacific Partners.

5 out of 5
Helpfulness & friendliness of the Staff! Excellent!

Posted by on 23 Jun. 2022

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Comment from Hotel Management

27 Jun. 2022 by Jess - Guest Experience Manager

Cheers for the terrific review Mike and we hope to welcome you back to a Pacific Hotel soon!

3 out of 5
Great spot. A little tired. Wifi wasn’t workable. Too slow. Buffet is amazing.

Posted by on 13 Jun. 2022

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Comment from Hotel Management

14 Jun. 2022 by Jess - Guest Experience Manager

Hi Terrence, thanks so much for taking the time to share your feedback and please accept our apologies that the Wi-Fi was not up to standard during your recent stay. We appreciate your feedback and we are following up with IT. It's great you were able to make the most of our buffet breakfast and central Cairns location, and we hope to welcome you back to a Pacific Hotel soon.

4 out of 5
Great location and nice clean room with a great view!

Posted by on 6 Jun. 2022

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Comment from Hotel Management

10 Jun. 2022 by Jess - Guest Experience Manager

Terrific! We hope to welcome you back to Pacific Hotel Cairns soon Julie.

4 out of 5
It was very conveniently situated to dining areas and walking distance to the things we wanted to do. Found the staff very helpful

Posted by on 18 May 2022

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Comment from Hotel Management

13 Jun. 2022 by Jess - Guest Experience Manager

Thanks so much for the terrific review Susannne and we love that you were able to explore Cairns during your recent stay with us at Pacific Hotels.

4 out of 5
Close to park on esplanade lots of places to dine nearby

Posted by on 14 May 2022

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Comment from Hotel Management

18 May 2022 by Jess - Guest Experience Manager

You can't beat our central location in the heart of Cairns and we love that you had a terrific stay with us at Pacific Hotels. See you next time!

2 out of 5
very dated, very noisy from the corridors and the street

Posted by on 13 May 2022

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Comment from Hotel Management

18 May 2022 by Jess - Guest Experience Manager

So sorry to hear that you didn't enjoy your recent stay Bryan. We are continuously refreshing the guest experience at Pacific Hotels and would recommend one of our Tropical Luxe rooms if you are looking for a more elevated room for your next stay in Cairns.

5 out of 5
Close to Esplanade was good. Limited on site parking would be inconvenient if staying during the week Rooms of good size

Posted by on 1 May 2022

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Comment from Hotel Management

2 May 2022 by Jess - Guest Experience Manager

Sounds like you were able to make the most of our terrific location at Pacific Hotel Cairns James. We hope to welcome you back soon and thanks for choosing to stay with us!

2 out of 5
Our room smelt damp which was quite overwhelming when first entering. We were also woken each night/ early morning by loud music, slamming doors and hammering from some sort of maintenance going on.

Posted by on 1 May 2022

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Comment from Hotel Management

2 May 2022 by Jess - Guest Experience Manager

We are so sorry to hear about the shortfalls from your recent stay Danielle and this is not the guest experience travellers have come to know and love when staying at Pacific Hotel Cairns. Your review has been shared with housekeeping for attention to the specific room you stayed in.

5 out of 5
Thanks to the lovely staff my husband and I were so wet yesterday they quickly cleaned a room for us 2 hours before check in so we could get dry. Fantastic place 😄

Posted by on 21 Apr. 2022

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Comment from Hotel Management

9 May 2022 by Jess - Guest Experience Manager

We are so happy to hear that you had a terrific stay with us Caroline and we do hope to welcome you and your husband back to a Pacific Hotel in Cairns, Brisbane, Canberra, or Mackay soon.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the luxury Pacific Hotel Cairns. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the health club at a partner property. This 4.5-star Cairns hotel is smoke free.

  • 1 building
  • 207 guestrooms or units
  • 11 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Computer for guest use
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Cairns Station (1.6 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pacific Hotel Cairns offers 207 air-conditioned accommodations with safes and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 9:30 AM.

Bushfire is Closed - This restaurant serves breakfast and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 13.00 and AUD 24.00 per person (approximately)
  • Self parking fee: AUD 20.00 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 1.98 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns International Hotel
  • Pacific Cairns International Hotel
  • Pacific International Cairns
  • Pacific International Hotel Cairns
  • Pacific Hotel Cairns
  • Pacific Cairns
  • Hotel Pacific International
  • Hotel Pacific International
  • Pacific Hotel Cairns Hotel
  • Pacific Hotel Cairns Cairns
  • Pacific Hotel Cairns Hotel Cairns

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.