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4.2 out of 5

"Unfortunately this hotel was one of the hotels serving for quarantine during Covid-19. So my experience may be a bit a-skew as there were army and pol ... " More

By a verified traveller on Tue 29 Sep 2020

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Pacific Hotel Cairns. Within just a 10-minute stroll, you'll find Cairns Night Markets and Cairns Marlin Marina. Highlights at this romantic hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

All 207 rooms feature free WiFi, free wired Internet, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and room service. Additionally, safes, hair dryers, and phones are available.

The restaurant, Bushfire is Closed, is open for breakfast and dinner. Additionally, you'll find free WiFi in public areas and laundry facilities. Each morning to-go breakfast is served between 6:30 AM and 9:30 AM. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4.5-star Cairns Central Business District hotel include Cairns Esplanade and Cairns Convention Centre.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

ECO Deluxe Room Limited Housekeeping

Bed Count 1 King Bed Maximum Occupancy 3 Max

ECO Tropical Luxe Limited Housekeeping

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

ECO Superior Room Limited Housekeeping

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Pacific Hotel Cairns ratings based on 193 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pacific Hotel Cairns

Everyone (130) Business (1) Couples (36) Family (14)
2 out of 5

Posted by on 1 Oct. 2020

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Comment from Hotel Management

2 Oct. 2020 by Jess - Guest Experience Manager

Thank you for taking the time to leave a review.

3 out of 5
Unfortunately this hotel was one of the hotels serving for quarantine during Covid-19. So my experience may be a bit a-skew as there were army and police in the foyer which made the place feel a bit weird. The room was OK though

Posted by on 29 Sep. 2020

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Comment from Hotel Management

30 Sep. 2020 by Jess - Guest Experience Manager

Thank you for taking the time to share your feedback from your recent stay.

4 out of 5

Posted by on 25 Sep. 2020

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Comment from Hotel Management

29 Sep. 2020 by Jess - Guest Experience Manager

Cheers for the terrific review!

4 out of 5
Enjoyed time in cairns. Had a very comfortable stay.

Posted by on 23 Sep. 2020

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Comment from Hotel Management

24 Sep. 2020 by Jess - Guest Experience Manager

Terrific - thanks for choosing to stay at the Pacific!

4 out of 5
Clean room, good bed! Good pillows , good shower. Hotel staff very friendly and obliging.

Posted by , from Loganholme on 21 Sep. 2020

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Comment from Hotel Management

21 Sep. 2020 by Jess - Guest Experience Manager

Thanks for the terrific review Albert. See you when you are next in Cairns, Canberra, Brisbane or Mackay.

5 out of 5

Posted by on 15 Sep. 2020

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Comment from Hotel Management

17 Sep. 2020 by Jess - Guest Experience Manager

5 stars - terrific!

3 out of 5
Rooms were beautiful but very disappointed that it was not clearly stated that it was being used for quarantine. People should be made more aware not just a statement in the fine print.

Posted by on 13 Sep. 2020

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Comment from Hotel Management

17 Sep. 2020 by Jess - Guest Experience Manager

Hi Michelle. Thanks for your feedback. We absolutely want to be as transparent as possible regarding the isolation rooms and have set up an automated confirmation email for all guests to receive. Unfortunately, this email sometime is filtered to junk mail and we have included detailed information on our website for pre-booking research. We have less control on what is shown on partner websites.

5 out of 5
Perfect location with bars & restaurants an easy walking distance. Newly renovated modern rooms. Pool area is lovely. Definitely recommend & will stay again. Good value!

Posted by , from Gold Coast on 7 Sep. 2020

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Comment from Hotel Management

8 Sep. 2020 by Jess - Guest Experience Manager

Sounds like you stayed in one of our brand new Tropical Luxe Rooms Tracy! Can't wait to welcome you back when you are next in Cairns.

4 out of 5
Centre of cairns pretty much.. short walk to esplanade eateries, casino and waterfront. No restaurant yet, can get a takeaway breakfast. Rooms ok, a bit dated. Probably need renewing. Balcony is ok. Not private as you can see the balconies each side of you and we had smokers beside us so spent little to no time on our balcony, and had to keep our door shut because the smoke came in to our room. Idk. Maybe they could ask if your a smoker and put em together. πŸ˜¬πŸ˜‚. Above all pretty good couple of nights.

Posted by , from Gladstone. on 6 Sep. 2020

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Comment from Hotel Management

7 Sep. 2020 by Jess - Guest Experience Manager

Thanks for your specific feedback Shane. We actively listen to all our reviews and we will share your suggestions in our next team catch up.

3 out of 5

Posted by on 25 Aug. 2020

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Comment from Hotel Management

28 Aug. 2020 by Jess - Guest Experience Manager

Thanks so much for taking the time to leave a review.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the luxury Pacific Hotel Cairns. Limited parking is available for a fee and is offered on a first-come, first-served basis. You'll have access to the health club at a partner property. This 4.5-star Cairns hotel is smoke free.

  • 1 building
  • 207 guestrooms or units
  • 11 levels
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Computer for guest use
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Cairns Intl. Airport (CNS) (6.8 km / 4.2 mi)
  • Train station: Cairns Station (2.2 km / 1.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pacific Hotel Cairns offers 207 air-conditioned accommodations with safes and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 9:30 AM.

Bushfire is Closed - This restaurant serves breakfast and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: AUD 10 per person (approximately)
  • Self parking fee: AUD 10.00 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 1.98 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns International Hotel
  • Pacific Cairns International Hotel
  • Pacific International Cairns
  • Pacific International Hotel Cairns
  • Pacific Hotel Cairns
  • Pacific Cairns
  • Hotel Pacific International
  • Hotel Pacific International
  • Pacific Hotel Cairns Hotel
  • Pacific Hotel Cairns Cairns
  • Pacific Hotel Cairns Hotel Cairns

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.