Pullman Palm Cove Sea Temple Resort and Spa Deals & Reviews (Cairns, AUS)

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Pullman Palm Cove Sea Temple Resort and Spa, Cairns, current page

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4.6 out of 5

Exceptional!

See all 305 Wotif Reviews

"I love the location, the staff were amazing and so nice and welcoming. The resort is absolutely beautiful, will definitely be back " More

By a verified traveller on Fri 17 Jan 2020

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Hotel Description

A luxury stay in Cairns awaits you at Pullman Palm Cove Sea Temple Resort and Spa. You'll be 0.2 km (0.1 mi) from Palm Cove Beach and 2.7 km (1.7 mi) from Clifton Beach. Highlights at this beachfront resort include 3 outdoor swimming pools, 2 bars/lounges, and a full-service spa.

TVs with digital channels are featured in all 65 rooms, and you can enjoy free WiFi, balconies, and wired Internet. Nice touches include bathrobes, slippers, and free toiletries. 24-hour room service, coffee/tea makers, and in-room childcare are also available.

A relaxing day at Vie Spa can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and Ayurvedic treatments. The resort's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach and enjoy the onsite fitness center, spa tub, and kids' swimming pool. Plus you'll find WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Palm Cove resort, you'll be 13.2 km (8.2 mi) from Great Barrier Reef.

Studio Spa Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

AU$193* Per night/room 14 Dec. - 15 Dec.

1 Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 3 Max

2 bedroom Rooftop Spa Apartment

Bed Count 2 Full Beds Maximum Occupancy 5 Max

2 Bedroom Apartment

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Pullman Palm Cove Sea Temple Resort and Spa ratings based on 305 Verified Reviews

Review Summary

4.6 out of 5 4.5 out of 5.0

Room cleanliness 4.5 out of 5.0

Service & staff 4.5 out of 5.0

Room comfort 4.5 out of 5.0

Hotel condition 4.5 out of 5.0

Guest reviews for Pullman Palm Cove Sea Temple Resort and Spa

5 out of 5

Posted by a verified traveller on 8 Nov. 2020

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Comment from Hotel Management

15 Nov. 2020 by Craig Dodd

Dear Guest, Than you for your recent 5 start review of our resort in tropical Palm Cove. Delighted to hear you enjoyed your time with us and hope you were able to relax and unwind. Look forward to seeing you back at the resort very soon. Thank you and take care. Kind regards Craig Dodd

2 out of 5

Very disappointing stay with you this time. We are cairns locals and often stay with you. This time it was a tiny room, almost felt like we were shuffled out the back. The room smelt and was dirty, it was very noisy for spa and people upstairs. Almost unbearable. The pool was dirty and the pool lounges were stained and old. The pool bar didn’t open. We ordered room service that was uncovered and cold, no cutlery provided or salt and pepper. The breakfast disappointing. Very over priced but I was prepared to pay for a get away. Only to be told at check in I could have got a locals deal and got it was cheaper. Won’t be rushing back. Very sad.

Posted by Cath, from Cairns on 28 Jun. 2020

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Comment from Hotel Management

2 Aug. 2020 by Craig Dodd

Hello Cath, Thank your for taking the time to share your feedback regarding your recent stay with us. Your feedback is greatly appreciated and assist us in continually reviewing the experience we provide for our guests. I regret that certain aspects of your stay have impacted your overall perception of the resort and welcome the opportunity to speak to you directly at the resort. Locals are a very important part of our business and hope I'm able to speak to you soon. Kind regards

5 out of 5

I love the location, the staff were amazing and so nice and welcoming. The resort is absolutely beautiful, will definitely be back

Posted by Ben, from Sydney on 17 Jan. 2020

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Comment from Hotel Management

15 Feb. 2020 by Craig Dodd

Hello Ben, Thank you for your recent review and rating of our resort in tropical Palm Cove! Pleased to hear you enjoyed your time with us and hope we have the opportunity to welcome you back to the resort and region very soon. Tropical regards Craig Dodd

3 out of 5

Location fabulous. Property is large and pool is excellent. Facilities are tired and furniture needs a complete replace. Staff were lacklustre until I complained. Then lifted their game. Slightly. Alvin the assistant manager needs retraining. He’s got no idea how to deal with high expectations from customers. . Pool bar food was below average, and way overpriced. All in all, this resort has fantastic potential, in a great location, but it needs money spent on an overhaul, better staff and a revamp of pool bar and menu.

Posted by a verified traveller on 13 Jan. 2020

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Comment from Hotel Management

17 Jan. 2020 by Craig Dodd

Hello guest, Many thanks for your recent review and rating of our resort. I regret that your stay was impacted by a number of operational concerns. Please accept my apologies. Your feedback is greatly appreciated and assists us in continually reviewing the experience we provide for our guests. I'm pleased to advise we are in the process of finalising our room upgrade which includes replacing the majority of the furniture. Thank you again and I do hope we have the opportunity to welcome you back to the resort very soon. Kind regards Craig Dodd

4 out of 5

Very nice looking property but needs a bit of maintenance and updating in rooms. The toilet flush button was rusty/worn out, the tap casing was popping off and the dining table was well worn in our unit. Our single room had a mildew smell. There was an initial reservation problem that the management tried very hard to resolve to the best of their ability. They initially offered us a 2 room musty apartment that was full of someones personal belongings much like an air-b-n-b rental. I was paying for a 5* resort not an air b-n-b. We had to settle for a single room separated from our kids and Grandmother on the other side of the resort. Not ideal! Hotel refunded us the daily difference. I saw some roof panels hanging by one screw lopsided. The pool needs more staff as I saw used dishes and coctail glasses sit by the pool for hours. The staff are friendly and were most helpful in assisting with a Great Barrier Reef day tour. The buffet breakfast is well stocked early in the morning only in our experience. Some of the staff are bossy and grumpy. Omelette service painfully slow and food was mostly gone at 7:30 am one morning with very little of it being replenished. There was a severe shortage of salt and pepper shakers. We had to go around to 3-4 tables every morning trying to find one with working salt dispenser. The staff on New Year's Day were by far the best in the restaurant out of the 4 am's we ate breakfast. Overall good experience but definitely not 5* resort.

Posted by NiallWogan, from Gold Coast on 6 Jan. 2020

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Comment from Hotel Management

17 Jan. 2020 by Craig Dodd

Hello Niall, Many thanks for your recent review of our resort. I'm pleased to hear you enjoyed certain aspects of your stay although disappointed to identify some areas fell below your expectations, and will raise this as a priority with our team. Please accept my apologies. We shall review your feedback in detail and implement changes to ensure we provide an improved experience for our guests. Thank you again and hope we have the opportunity to welcome you back to the resort very soon. Kind regards Craig Dodd

5 out of 5

Posted by a verified traveller on 1 Jan. 2020

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Comment from Hotel Management

17 Jan. 2020 by Craig Dodd

Hello guest, Many thanks for your recent review and rating of our resort. Delighted to hear you enjoyed your time with us and hope we can welcome you back to the resort very soon. Kind regards Craig Dodd

4 out of 5

The staff were lovely and very attentive , I would say that the bathroom

Posted by a verified traveller on 19 Dec. 2019

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Comment from Hotel Management

31 Dec. 2019 by Craig Dodd

Hello Guest, Many thanks for your review of our tropical resort in Palm Cove. It's great to see our team left such a positive impression with you and hope we have the opportunity to welcome you back to the resort very soon. Kind regards Craig Dodd

4 out of 5

Posted by a verified traveller on 28 Nov. 2019

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Comment from Hotel Management

14 Dec. 2019 by Craig Dodd

Hello, Thank you for your rating of our resort in Palm Cove. Greatly appreciated and hope we are able to welcome you back to the resort and region for your next getaway! Tropical regards Craig Dodd

4 out of 5

Room was spacious. Beds & bathrooms were great. Lounge furniture not very comfortable. Pool bar understaffef, dining & bar $$$

Posted by Missy, from Canberra on 9 Nov. 2019

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Comment from Hotel Management

17 Nov. 2019 by Craig Dodd

Hello Missy, Thank you for your recent review and rating of our resort. Pleased to hear you enjoyed certain aspects of your stay and regret that your experience in our food and beverage areas didn't exceed your expectations. Hope we are able to welcome you back to the resort when you are next in the region. Tropical regards Craig Dodd

4 out of 5

Posted by a verified traveller on 1 Nov. 2019

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Comment from Hotel Management

17 Nov. 2019 by Craig Dodd

Hello, Thank you for your recent rating of our resort in the seaside village of Palm Cove! Pleased to hear you enjoyed your time with us and hope to see you back at the resort for your next relaxing getaway very soon. Best wishes. Craig Dodd

About the Pullman Palm Cove Sea Temple Resort and Spa

Location 5 Triton Street, Palm Cove, QLD 4879

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Pullman Palm Cove Sea Temple Resort and Spa offers its guests a full-service spa, 3 outdoor swimming pools, a spa tub, and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee. You'll find a business center on site. A children's pool, spa services, and a terrace are also featured at the luxury Pullman Palm Cove Sea Temple Resort and Spa. Self parking is free. Smoking is allowed in designated areas at this 5-star Cairns resort.

65 guestrooms or units
4 levels
2 bars or lounges
Dining venue
Bar by the pool
Coffee shop
Childcare (surcharge)
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
BBQ grill(s)
Outdoor picnic space
Gift shop
Newspapers in lobby (free)
Onsite shopping
Bellhop
Elevator
Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

Airport: Cairns Intl. Airport (CNS) (25.3 km / 15.7 mi)
Property shuttles: Airport shuttle
Parking: Free self parking

Room Amenities

Pullman Palm Cove Sea Temple Resort and Spa offers 65 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to balconies. Televisions come with premium digital channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Cairns resort provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Private balcony
In-room dining (24 hours)
Television
Digital channels
Premium channels
Movies for purchase
Coffee maker
Hypo-allergenic bedding
Shower
Cribs (surcharge)
Rollaway beds (surcharge)
Housekeeping (daily)
Nightly turndown service
Childcare in room (surcharge)
Massage in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Blackout drapes
Exterior corridor access
Air conditioning
Ceiling fan
Ensuite bathroom
Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Pullman Palm Cove Sea Temple Resort and Spa has a restaurant on site.

24-hour room service is available.

Spa Services

Body treatments
Facial treatments
Number of treatment rooms 3
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Ayurvedic treatments
Massages
Hot stone massage
Deep tissue massage
Prenatal massage

Hotel Policies

Check-in

Check-in time starts at 3:00 PM
Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

Check-out by 11 AM

Payment types

Children and extra beds

Children are welcome.
Rollaway/extra beds are available for AUD 52.0 per night.
Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
gap period enforced between guest stays 24 hours
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Guest accommodation is sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Mobile key entry is not available
Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: AUD 36.00 for adults and AUD 18.00 for children (approximately)
Fee for in-room wireless Internet: AUD 22.50 per 24-hour period (rates may vary)
Fee for in-room wired Internet: AUD 22.50 per 24-hour period (rates may vary)
Fee for wireless Internet in public areas: AUD 22.50 per night (rates may vary)
Crib (infant bed) fee: AUD 10.0 per night
Rollaway bed fee: AUD 52.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Pullman Palm Cove Sea Temple
Pullman Palm Cove Sea Temple Resort
Pullman Sea
Pullman Sea Resort
Pullman Sea Temple Resort
Pullman Sea Temple
Pullman Palm Cove Sea Temple Resort Spa
Pullman Palm Cove Sea Temple
Pullman Palm Cove Sea Temple Resort and Spa Resort
Pullman Palm Cove Sea Temple Resort and Spa Palm Cove
Pullman Palm Cove Sea Temple Resort and Spa Resort Palm Cove

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.

Pullman Palm Cove Sea Temple Resort and Spa