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4.6 out of 5

"I love the location, the staff were amazing and so nice and welcoming. The resort is absolutely beautiful, will definitely be back " More

By a verified traveller on Fri 17 Jan 2020

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Hotel Description

A luxury stay in Palm Cove awaits you at Pullman Palm Cove Sea Temple Resort and Spa. You'll be 0.2 km (0.1 mi) from Palm Cove Beach and 2.7 km (1.7 mi) from Clifton Beach. Highlights at this beachfront resort include 3 outdoor swimming pools, 2 bars/lounges, and a full-service spa.

TVs with digital channels are featured in all 65 rooms, and you can enjoy free WiFi, balconies, and wired Internet. Nice touches include bathrobes, slippers, and free toiletries. 24-hour room service, coffee/tea makers, and in-room childcare are also available.

A relaxing day at Vie Spa can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and Ayurvedic treatments. The resort's own poolside bar is a nice place to enjoy a drink. Spend the day at the beach and enjoy the onsite fitness center, spa tub, and kids' swimming pool. Plus you'll find WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Palm Cove resort, you'll be 13.2 km (8.2 mi) from Great Barrier Reef.

Studio, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$181* Per night/room 4 Jun. - 5 Jun.

1 Bedroom Apartment

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms (Rooftop)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Apartment, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Pullman Palm Cove Sea Temple Resort and Spa ratings based on 303 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pullman Palm Cove Sea Temple Resort and Spa

Everyone (129) Couples (118) Business (1) Family (55)
5 out of 5
I love the location, the staff were amazing and so nice and welcoming. The resort is absolutely beautiful, will definitely be back

Posted by , from Sydney on 17 Jan. 2020

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Comment from Hotel Management

15 Feb. 2020 by Craig Dodd

Hello Ben, Thank you for your recent review and rating of our resort in tropical Palm Cove! Pleased to hear you enjoyed your time with us and hope we have the opportunity to welcome you back to the resort and region very soon. Tropical regards Craig Dodd

3 out of 5
Location fabulous. Property is large and pool is excellent. Facilities are tired and furniture needs a complete replace. Staff were lacklustre until I complained. Then lifted their game. Slightly. Alvin the assistant manager needs retraining. He’s got no idea how to deal with high expectations from customers. . Pool bar food was below average, and way overpriced. All in all, this resort has fantastic potential, in a great location, but it needs money spent on an overhaul, better staff and a revamp of pool bar and menu.

Posted by on 13 Jan. 2020

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Comment from Hotel Management

17 Jan. 2020 by Craig Dodd

Hello guest, Many thanks for your recent review and rating of our resort. I regret that your stay was impacted by a number of operational concerns. Please accept my apologies. Your feedback is greatly appreciated and assists us in continually reviewing the experience we provide for our guests. I'm pleased to advise we are in the process of finalising our room upgrade which includes replacing the majority of the furniture. Thank you again and I do hope we have the opportunity to welcome you back to the resort very soon. Kind regards Craig Dodd

4 out of 5
Very nice looking property but needs a bit of maintenance and updating in rooms. The toilet flush button was rusty/worn out, the tap casing was popping off and the dining table was well worn in our unit. Our single room had a mildew smell. There was an initial reservation problem that the management tried very hard to resolve to the best of their ability. They initially offered us a 2 room musty apartment that was full of someones personal belongings much like an air-b-n-b rental. I was paying for a 5* resort not an air b-n-b. We had to settle for a single room separated from our kids and Grandmother on the other side of the resort. Not ideal! Hotel refunded us the daily difference. I saw some roof panels hanging by one screw lopsided. The pool needs more staff as I saw used dishes and coctail glasses sit by the pool for hours. The staff are friendly and were most helpful in assisting with a Great Barrier Reef day tour. The buffet breakfast is well stocked early in the morning only in our experience. Some of the staff are bossy and grumpy. Omelette service painfully slow and food was mostly gone at 7:30 am one morning with very little of it being replenished. There was a severe shortage of salt and pepper shakers. We had to go around to 3-4 tables every morning trying to find one with working salt dispenser. The staff on New Year's Day were by far the best in the restaurant out of the 4 am's we ate breakfast. Overall good experience but definitely not 5* resort.

Posted by , from Gold Coast on 6 Jan. 2020

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Comment from Hotel Management

17 Jan. 2020 by Craig Dodd

Hello Niall, Many thanks for your recent review of our resort. I'm pleased to hear you enjoyed certain aspects of your stay although disappointed to identify some areas fell below your expectations, and will raise this as a priority with our team. Please accept my apologies. We shall review your feedback in detail and implement changes to ensure we provide an improved experience for our guests. Thank you again and hope we have the opportunity to welcome you back to the resort very soon. Kind regards Craig Dodd

5 out of 5

Posted by on 1 Jan. 2020

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Comment from Hotel Management

17 Jan. 2020 by Craig Dodd

Hello guest, Many thanks for your recent review and rating of our resort. Delighted to hear you enjoyed your time with us and hope we can welcome you back to the resort very soon. Kind regards Craig Dodd

4 out of 5
The staff were lovely and very attentive , I would say that the bathroom

Posted by on 19 Dec. 2019

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Comment from Hotel Management

31 Dec. 2019 by Craig Dodd

Hello Guest, Many thanks for your review of our tropical resort in Palm Cove. It's great to see our team left such a positive impression with you and hope we have the opportunity to welcome you back to the resort very soon. Kind regards Craig Dodd

4 out of 5

Posted by on 28 Nov. 2019

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Comment from Hotel Management

14 Dec. 2019 by Craig Dodd

Hello, Thank you for your rating of our resort in Palm Cove. Greatly appreciated and hope we are able to welcome you back to the resort and region for your next getaway! Tropical regards Craig Dodd

4 out of 5
Room was spacious. Beds & bathrooms were great. Lounge furniture not very comfortable. Pool bar understaffef, dining & bar $$$

Posted by , from Canberra on 9 Nov. 2019

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Comment from Hotel Management

17 Nov. 2019 by Craig Dodd

Hello Missy, Thank you for your recent review and rating of our resort. Pleased to hear you enjoyed certain aspects of your stay and regret that your experience in our food and beverage areas didn't exceed your expectations. Hope we are able to welcome you back to the resort when you are next in the region. Tropical regards Craig Dodd

4 out of 5

Posted by on 1 Nov. 2019

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Comment from Hotel Management

17 Nov. 2019 by Craig Dodd

Hello, Thank you for your recent rating of our resort in the seaside village of Palm Cove! Pleased to hear you enjoyed your time with us and hope to see you back at the resort for your next relaxing getaway very soon. Best wishes. Craig Dodd

5 out of 5
The resort itself is elegant and functional ( places to relax, swim, eat, bar area great, reception area spacious with plenty of sitting space, buffet breakfast was of a very high quality, great coffee, room was terrific, balcony with couch, restaurant was excellent) Staff everywhere were friendly, pleasant, helpful and very professional. Great place we will come back again.

Posted by on 26 Sep. 2019

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Comment from Hotel Management

29 Sep. 2019 by Craig Dodd

Hello Guest, Thank you so much for taking the time to share your recent experience with like minded travelers. Delighted to hear you enjoyed your holiday and hope we have the opportunity to welcome you back to the region very soon. Warmest regards Craig Dodd

5 out of 5

Posted by on 18 Sep. 2019

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Comment from Hotel Management

21 Sep. 2019 by Craig Dodd

Hello, many thanks for your recent rating of our resort in tropical Palm Cove! Hope we can welcome you back to the resort very soon. Kind regards Craig Dodd

About the Pullman Palm Cove Sea Temple Resort and Spa

Location 5 Triton Street, Palm Cove, QLD 4879

Property Features

Pullman Palm Cove Sea Temple Resort and Spa offers its guests a full-service spa, 3 outdoor swimming pools, a spa tub, and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee. You'll find a business center on site. A children's pool, spa services, and a terrace are also featured at the luxury Pullman Palm Cove Sea Temple Resort and Spa. Self parking is free. Smoking is allowed in designated areas at this 5-star Palm Cove resort.

  • 65 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • Dining venue
  • Bar by the pool
  • Coffee shop
  • Childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (25.3 km / 15.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Pullman Palm Cove Sea Temple Resort and Spa offers 65 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to balconies. Televisions come with premium digital channels and pay movies. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Palm Cove resort provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • In-room dining (24 hours)
  • Television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Pullman Palm Cove Sea Temple Resort and Spa has a restaurant on site.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Number of treatment rooms 3
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 52.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.Personal protective equipment, including masks, will be available to guests.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; staff at the property wear personal protective equipment.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Bureau Veritas (Accor Hotels) guidelines.

  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 36.00 for adults and AUD 18.00 for children (approximately)
  • Fee for in-room wireless Internet: AUD 22.50 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 22.50 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 22.50 per night (rates may vary)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 52.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pullman Palm Cove Sea Temple
  • Pullman Palm Cove Sea Temple Resort
  • Pullman Sea
  • Pullman Sea Resort
  • Pullman Sea Temple Resort
  • Pullman Sea Temple
  • Pullman Palm Cove Sea Temple Resort Spa
  • Pullman Palm Cove Sea Temple
  • Pullman Palm Cove Sea Temple Resort and Spa Resort
  • Pullman Palm Cove Sea Temple Resort and Spa Palm Cove
  • Pullman Palm Cove Sea Temple Resort and Spa Resort Palm Cove

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.