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DoubleTree by Hilton Hotel Cairns

4.5-star property
121-123 The Esplanade & Florence St, Cairns, QLD 1800 796 370
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4.1 out of 5
Very good!
See all 245 wotif Reviews

"Double Tree is ok, but no more. The hotel itself is tired. The lifts are terrible and while the rooms are nice enough, the aircon is old and noisy, th ... " More

By a verified traveller on Sat 08 Jan 2022

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Hotel Description

A luxury stay in the heart of Cairns awaits you at DoubleTree by Hilton Hotel Cairns. You'll be steps from Cairns Esplanade and 0.7 km (0.5 mi) from Esplanade Lagoon. Highlights at this hotel include 2 restaurants, an outdoor swimming pool, and a 24-hour gym.

You can enjoy WiFi, LCD TVs, and coffee/tea makers, featured in all 237 rooms. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Safes, hair dryers, and phones are also available.

The restaurant, Atrium Restaurant, is open for breakfast. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and kids' swimming pool. Added amenities include free WiFi in public areas, concierge services, and a 24-hour front desk. Each morning buffet breakfast is served between 6:30 AM and 9:30 AM. There's also self parking, along with the convenience of car rentals on site.

With a stay at this 4.5-star Cairns Central Business District hotel, you'll be 1 km (0.6 mi) from Reef Hotel Casino and 1.3 km (0.8 mi) from Cairns Central Shopping Centre.

Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max
AU$137* Per night/room 18 Jan. - 19 Jan.

King Room City Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Double Deluxe City Mountain View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

King Guest Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Guest Room Water View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Hotel Cairns ratings based on 245 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Cairns

Everyone (153) Couples (43) Family (25)
1 out of 5
I’ll not stay again in this hotel.

Posted by on 12 Jan. 2022

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Comment from Hotel Management

17 Jan. 2022 by Kristy - Commercial Director

So sorry to read your review of Doubletree Cairns on Expedia Ankush. With out more detail it is hard to reply however I do apologise as it seems we have fallen short of the expectations you have of a Hilton Branded hotel.

3 out of 5
Double Tree is ok, but no more. The hotel itself is tired. The lifts are terrible and while the rooms are nice enough, the aircon is old and noisy, the bathrooms are really dated and the drainage is poor. The staffing was sparse, and while I imagine this was because of Covid, there was no sign or anything to point this out. The bar was open occasionally but not at the times it was supposed to be, and they opened and closed the pool whenever they wanted, but well after it said it would be, and closed it well before it should have at night. This was despite there being no staff required for it to be open. Overall, not worth the money.

Posted by on 8 Jan. 2022

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Comment from Hotel Management

10 Jan. 2022 by Kristy - Commercial Director

Hi Gerry Thank you for taking the time to leave a review on Doubletree Cairns here on Expedia. I was disappointed to read your comments but yes you are correct in that we are short staffed right now as we have team members either isolating or awaiting test results. That said I do appreciate your feedback especially around outlets and pools opening & closing. Next time you visit Cairns, perhaps consider our other hotel Hilton Cairns - in fact we are just commencing a bedroom renovation and you may find this hotel a great fit for you.

5 out of 5
Property was in a great location and the staff and management were extremely understanding when we had to leave due to a family emergency.

Posted by on 6 Jan. 2022

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Comment from Hotel Management

10 Jan. 2022 by Kristy - Commercial Director

Hi Peter Many thanks for taking the time to leave your review of Doubletree Cairns on Expedia. I am sorry to read you had to leave for a family emergency and wish your family all the best right now. We hope you will be able to visit us again very soon.

5 out of 5
The staff were amazing

Posted by on 5 Jan. 2022

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Comment from Hotel Management

10 Jan. 2022 by Kristy - Commercial Director

Hi MaryAnne Thank you so much for your review of Doubletree Cairns on Expedia. We do get many comments about the professional and friendly team at the hotel - so please be assured I will be sharing your comments with the team. We hope to welcome you back in the very near future!

5 out of 5
Was very welcoming and accommodating

Posted by on 5 Dec. 2021

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Comment from Hotel Management

6 Dec. 2021 by Kristy - Commercial Director

Hi Ella Thank you for your review of Doubletree Cairns on Expedia! it is so lovely to read you found our team friendly and helpful - we frequently receive these comments! We hope to welcome you back again very soon.

4 out of 5
Central location, Walking distance to shops and city centre

Posted by on 16 Nov. 2021

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Comment from Hotel Management

22 Nov. 2021 by Kristy - Commercial Director

Hi Scott Thank you for your review of Doubletree Cairns on Expedia. We absolutely do have a central location: we are an easy 2-3 minute walk to key attractions like the Cairns Lagoon, the Aquarium and the Night Markets to mention a few. Also with in an easy walk of the hotel is the new dining precinct with a wealth of options for eating and drinking. We hope to welcome you back very soon so you can base yourself from the hotel and enjoy all that Cairns has to offer.

4 out of 5
Excellent stay and staff. Room was misleading, booked a water view room and was barely able to see over the tree’s and actually view the water so room location was disappointing based on what booked and paid for. Other than that excellent stay.

Posted by on 31 Oct. 2021

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Comment from Hotel Management

1 Nov. 2021 by Kristy - Commercial Director

Thank you for taking the time to leave a review Kypton. Whilst I am pleased you had an 'excellent stay' I was concerned to read that you did not get the views you were expecting - please be assured I will try to locate your actual reservation and see if there was any issue at the hotel level.

5 out of 5
Housekeeping was a bit sketchy. Some day all towels were replaced, other days missed hand towels, face washers, bath mats. Other than this the location is perfect and the staff very friendly and helpful. Would stay there again and recommend to others

Posted by on 28 Oct. 2021

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Comment from Hotel Management

1 Nov. 2021 by Kristy - Commercial Director

We appreciate you taking the time to leave your review Kaye! I am so pleased you loved our central location: the hotel is an easy stroll to many attractions including the Lagoon, the Night Markets and the Esplanade. Please be assured I will also share your lovely comments on the team with the hotel manager. We look forward to welcoming you back very soon!

4 out of 5
Stunning views

Posted by on 28 Oct. 2021

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Comment from Hotel Management

1 Nov. 2021 by Kristy - Commercial Director

Thanks Samantha! You would have been in one of our waterview deluxe rooms which over the look the Coral Sea and the gateway to the Great Barrier Reef!

5 out of 5
This property while it is an older building the staff service and attention to detail was outstanding. Jozeph was new at the counter but welcomed us superbly and appreciated all the little extras he helped us with. Leonardo in the bar was very polite and super efficient in a very busy environment. The room is lovely considering it’s age. Linens were clean crisp and bed super comfy. Great view and breeze from the balcony. The cleaners did a great job and our room was always as fresh and clean as possible. Thank you.

Posted by on 28 Oct. 2021

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Comment from Hotel Management

1 Nov. 2021 by Kristy - Commercial Director

Thank you Amanda for taking the time to leave such a positive review on Expedia. I have already sent a copy of your comments to the Hotel Manager to share with the team members you have noted in your feedback. I am also pleased to read you found the hotel clean and comfortable and we very much look forward to seeing you at Doubletree Cairns again in the near future.

About the DoubleTree by Hilton Hotel Cairns

Location 121-123 The Esplanade & Florence St, Cairns, QLD 4870

Property Features

DoubleTree by Hilton Hotel Cairns offers its guests a children's pool, an outdoor pool, and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 3 meeting rooms available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury DoubleTree by Hilton Hotel Cairns. For a fee, parking is available. A complete renovation of DoubleTree by Hilton Hotel Cairns was completed in 2018. This 4.5-star Cairns hotel is smoke free.

  • 237 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Built in 1989
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Cairns Station (2 km / 1.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Cairns offers 237 air-conditioned accommodations with laptop-compatible safes and safes. 32-inch LCD televisions come with pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Cairns hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.

Atrium Restaurant - This restaurant serves breakfast only.

The Vine Room - This café overlooks the ocean. Guests can enjoy alfresco dining (weather permitting). Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Debit cards
  • UnionPay
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 22 and AUD 32 for adults, AUD 22 and AUD 32 for children (approximately)
  • Fee for in-room wireless Internet: AUD 9.95 per 24-hour period (rates may vary)
  • Self parking fee: AUD 10 per night
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns Holiday Inn
  • Holiday Inn Cairns
  • Holiday Inn Hotel Cairns
  • DoubleTree Hilton Hotel Cairns
  • DoubleTree Hilton Cairns
  • Doubletree By Hilton Cairns
  • DoubleTree by Hilton Hotel Cairns Hotel
  • DoubleTree by Hilton Hotel Cairns Cairns
  • DoubleTree by Hilton Hotel Cairns Hotel Cairns

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.