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4.1 out of 5

"very central to everything. beutiful staff service even in the tough times of covid and short staff. motel abit outdate and needing a spruce up but it ... " More

By a verified traveller on Thu 23 Jun 2022

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Hotel Description

A luxury stay in the heart of Cairns awaits you at DoubleTree by Hilton Hotel Cairns. You'll be steps from Cairns Esplanade and 0.7 km (0.5 mi) from Esplanade Lagoon. Highlights at this hotel include 2 restaurants, an outdoor swimming pool, and a 24-hour gym.

The restaurant, Atrium Restaurant, is open for breakfast. The Vine Room is the hotel's own bar. Enjoy the gym and kids' swimming pool. Added amenities include free WiFi in public areas and a conference center. Each morning buffet breakfast is served between 6:30 AM and 9:30 AM. There's also self parking, along with the convenience of car rentals on site.

With a stay at this 4.5-star Cairns Central Business District hotel, you'll be 1 km (0.6 mi) from Reef Hotel Casino and 1.3 km (0.8 mi) from Cairns Central Shopping Centre.

Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max
AU$310* Per night/room 30 Jul. - 31 Jul.

King Room City Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Double Deluxe City Mountain View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

King Guest Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Double Beds, Balcony

Bed Count 2 Full Beds Maximum Occupancy 3 Max

King Guest Room Water View

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Hotel Cairns ratings based on 249 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Cairns

Everyone (146) Couples (48) Family (26)
4 out of 5
very central to everything. beutiful staff service even in the tough times of covid and short staff. motel abit outdate and needing a spruce up but it was still a nice stay.

Posted by on 23 Jun. 2022

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Comment from Hotel Management

27 Jun. 2022 by Kristy - Commercial Director

Hi Casey Thank you for your review of Doubletree Cairns on Wotif. Our hotel does have a fantastic location, in the centre of town and an easy 2 minutes' walk to numerous attractions like the Esplanade, Cairns Lagoon, Cairns Aquarium and the Night Markets. Guests find the hotel an ideal base for getting out and exploring the city. Thanks also for your kind comments on the friendly Doubletree Team: I will certainly pass this on to them immediately. We hope to welcome you back again in the near future.

5 out of 5
Friendly and helpful staff

Posted by on 3 Jun. 2022

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Comment from Hotel Management

21 Jun. 2022 by Kristy - Commercial Director

Hi Rodney Thank you for taking the time to leave your review of Doubletree Cairns on Expedia. We really appreciate being left a perfect score of 5 out of 5 so many thanks on behalf of the hotel team. Doubletree Cairns does indeed have a friendly, professional team and, as such, we receive many comments here on how helpful they are!

5 out of 5
Lovely place, I want to go back and stay for longer.

Posted by on 23 May 2022

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Comment from Hotel Management

13 Jun. 2022 by Kristy - Commercial Director

Hi Tom Thank you for the review of Doubletree Cairns on Expedia. It is fantastic to read you had a great stay and will be back for a nice long stay....very much look forward to welcoming you back to Doubletree next time you are in Cairns.

2 out of 5
The cleaners were terrible no hot water reception staff not helpful The Bar staff were very hard working and fantastic

Posted by on 10 May 2022

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Comment from Hotel Management

20 May 2022 by Kristy - Commercial Director

Thank you Teresa for taking the time to leave a review of Doubletree Cairns on Expedia. I am so disappointed to read your comments on Front Desk and Housekeeping as this is not feedback I normally read with regards to any of the team at Doubletree Cairns. They are normally reviewed as professional and friendly so I can only apologise if we feel short of the very high standards you should expect from a Hilton team.

4 out of 5
For the money not great value, property getting a bit old but you get exactly what you expect so no complaints.

Posted by on 9 May 2022

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Comment from Hotel Management

10 May 2022 by Kristy - Commercial Director

Hi Scott Thanks for the review of Doubletree Cairns on Expedia. I thought you might like to know we do have a 2nd hotel in the city - the Hilton Cairns - which is our 5* flagship property and which is currently undergoing a refresh of bedrooms. Might be worth a look next time you are visiting Cairns!

3 out of 5
Very basic and quite small room but generally ok. Pool was nice and location was very convenient which made the stay better.

Posted by on 15 Apr. 2022

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Comment from Hotel Management

26 Apr. 2022 by Kristy - Commercial Director

Hi Ebony Thank you for taking the time to leave your comments and review on Doubletree Cairns on Wotif. The hotel does indeed have an excellent location in the city: we are close to key attractions like the Cairns Lagoon, the Night Markets and the new dining precinct, making us the ideal base for getting out and exploring the city.

4 out of 5
The hotel was very comfortable and convenient

Posted by on 21 Mar. 2022

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Comment from Hotel Management

24 Mar. 2022 by Kristy - Commercial Director

Hi Niall Many thanks for taking the time to leave a review of Doubletree Cairns on Wotif. We do indeed have a fab CBD location making us the ideal base for getting out and exploring the attractions of Cairns. Hope to see you again in the near future.

3 out of 5
Water at a minimum in room, some minibar even better

Posted by on 17 Mar. 2022

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Comment from Hotel Management

24 Mar. 2022 by Kristy - Commercial Director

Hi Chris Thanks for your review of Doubletree Cairns on Expedia.

4 out of 5

Posted by on 1 Mar. 2022

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2 out of 5
Very run down. Past it’s prime. Spa not working. Rooms tiny. Fridges frozen over and noisy. Checked out and won’t be back.

Posted by on 27 Feb. 2022

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Comment from Hotel Management

1 Mar. 2022 by Kristy - Commercial Director

Hi David Thank you for taking the time to leave a review of Doubletree Cairns. I am disappointed to read your stay fell short of the high standards you would expect of a Hilton branded hotel.

About the DoubleTree by Hilton Hotel Cairns

Location 121-123 The Esplanade & Florence St, Cairns, QLD 4870

Property Features

DoubleTree by Hilton Hotel Cairns offers its guests a children's pool, an outdoor pool, and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 5 meeting rooms available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury DoubleTree by Hilton Hotel Cairns. For a fee, parking is available. A complete renovation of DoubleTree by Hilton Hotel Cairns was completed in 2018. This 4.5-star Cairns hotel is smoke free.

  • 237 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Built in 1989
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge) , High-speed internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Cairns Station (2 km / 1.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Cairns offers 237 air-conditioned accommodations with laptop-compatible safes and safes. 32-inch LCD televisions come with pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This Cairns hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.

Atrium Restaurant - This restaurant serves breakfast only.

The Vine Room - This bar overlooks the ocean. Guests can enjoy alfresco dining (weather permitting). Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Debit cards
  • UnionPay
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 29 and AUD 36 for adults, AUD 22 and AUD 32 for children (approximately)
  • Fee for in-room wireless Internet: AUD 9.95 per 24-hour period (rates may vary)
  • Self parking fee: AUD 10 per night
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns Holiday Inn
  • Holiday Inn Cairns
  • Holiday Inn Hotel Cairns
  • DoubleTree Hilton Hotel Cairns
  • DoubleTree Hilton Cairns
  • Doubletree By Hilton Cairns
  • DoubleTree by Hilton Hotel Cairns Hotel
  • DoubleTree by Hilton Hotel Cairns Cairns
  • DoubleTree by Hilton Hotel Cairns Hotel Cairns

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.