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4.1 out of 5

"Food was only ok breakfast was ordinary bacon always dry and i stayed for 6 nights and it was always the same " More

By a verified traveller on Thu 12 Mar 2020

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Hotel Description

A luxury stay in the heart of Cairns awaits you at DoubleTree by Hilton Hotel Cairns. Within steps you'll find Cairns Esplanade and Cairns Marlin Marina within a 15-minute stroll. Highlights at this hotel include 2 restaurants, an outdoor swimming pool, and a 24-hour fitness center.

You can enjoy WiFi, LCD TVs, and coffee/tea makers, featured in all 237 rooms. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Free newspapers, safes, and hair dryers are also available.

The restaurant, Atrium Restaurant, is open for breakfast and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Added amenities include free WiFi in public areas, a kids' swimming pool, and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 9:30 AM. There's also self parking, along with the convenience of car rentals on site.

Attractions within a 20-minute walk of this 4.5-star Cairns Central Business District hotel include Reef Fleet Terminal and Cairns Central Shopping Centre.

King Room City Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Double Deluxe City Mountain View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

King Guest Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Double Guest Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

King Guest Room Water View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Hotel Cairns ratings based on 221 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Cairns

Everyone (159) Business (1) Couples (30) Family (20)
4 out of 5
Food was only ok breakfast was ordinary bacon always dry and i stayed for 6 nights and it was always the same

Posted by , from Brisbane on 12 Mar. 2020

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Comment from Hotel Management

13 Mar. 2020 by Kym Farrow - Hotel Manager

Thank you for taking the time to share your feedback following your recent stay at Double Tree by Hilton Cairns. I was pleased to read that you enjoyed some aspects of your stay and appreciate your constructive comments on others. Your feedback is valuable and greatly appreciated. I hope we may welcome you back to Double Tree by Hilton Cairns in the future.

5 out of 5
Great location right on the esplanade. walking distance to restaurants and night market and lagoon play area for the kids

Posted by on 10 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by Kym Farrow - Hotel Manager

Thank you for taking the time to share your feedback following your recent stay at Double Tree by Hilton Cairns. I was delighted to read that your stay was so enjoyable and you loved our great location. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team. I hope we may welcome you back to Double Tree by Hilton Cairns in the future.

5 out of 5

Posted by on 9 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by Kym Farrow - Hotel Manager

Thank you for taking the time to share your feedback following your recent stay at Double Tree by Hilton Cairns. I was delighted to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team. I hope we may welcome you back to Double Tree by Hilton Cairns in the future.

5 out of 5
Friendly staff and impeccably clean room and close to dining precinct.

Posted by on 8 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by Kym Farrow - Hotel Manager

Thank you for taking the time to share your feedback following your recent stay at Double Tree by Hilton Cairns. I was delighted to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team. I hope we may welcome you back to Double Tree by Hilton Cairns in the future.

5 out of 5
We had a room with a balcony overlooking the Esplanade. Well worth booking one of these. Loved all the greenery around the hotel. Being in the lifts was very warm but we visited in the hotter months. The staff were amazing and very obliging. Hotel was well situated with easy walking distance to everything.

Posted by , from Brisbane on 23 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Kym Farrow - Hotel Manager

Thank you for taking the time to share your feedback following your recent stay at Double Tree by Hilton Cairns. I was delighted to read that your stay was so enjoyable and you loved our friendly staff and beautiful views. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team.I hope we may welcome you back to Double Tree by Hilton Cairns in the future.

5 out of 5
We only stay at the Hilton when in cairns, for work or holidays, it’s just in the perfect spot for walking to everything

Posted by on 13 Feb. 2020

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Comment from Hotel Management

14 Feb. 2020 by Kym Farrow - Hotel Manager

Thank you for taking the time to share your feedback following your recent stay at Double Tree by Hilton Cairns. I was delighted to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team.I hope we may welcome you back to Double Tree by Hilton Cairns in the future.

4 out of 5

Posted by on 12 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by Kym Farrow - Hotel Manager

Thank you for taking the time to share your feedback following your recent stay at Double Tree by Hilton Cairns.I was delighted to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team.I hope we may welcome you back to Double Tree by Hilton Cairns in the future

3 out of 5
We thought the rooms are a bit small and out dated and the aircon in the room was ordinary. The bathroom was to small for me. The staff were great and the breakfast was good. The undercover parking was great.

Posted by on 3 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by Kym Farrow - Hotel Manager

Thank you for taking the time to share your feedback following your recent stay at Double Tree by Hilton Cairns. I was pleased to read that the team met your expectations and you enjoyed the buffet breakfast and convenience of undercover parking at the hotel. Thank you also for the constructive comments regarding the condition of the rooms. Your feedback is valuable and greatly appreciated. I hope we may welcome you back to Double Tree by Hilton Cairns in the future.

2 out of 5
Staff need to understand that they are working in hospitality industry and need to take care of the guests. Swimming Pool had dead cockroaches !

Posted by on 26 Dec. 2019

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Comment from Hotel Management

31 Dec. 2019 by Kym Farrow - Hotel Manager

Thank you for taking the time to share your feedback following your recent stay at Double Tree by Hilton Cairns. I regret that our service and standards did not meet your expectations on this occasion and your stay was not as enjoyable as it might have been. It is important to receive feedback from our guests to ensure our standards are maintained. Within our leadership team I will therefore review the improvements required to ensure we deliver a more positive guest experience in future. I hope we may welcome you back to Double Tree by Hilton Cairns in the future for a more enjoyable visit. Once again thank you for taking the time to write.

4 out of 5
We loved the location, the view, the pool and the friendly and helpful staff.

Posted by on 17 Dec. 2019

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Comment from Hotel Management

18 Dec. 2019 by Kym Farrow - Hotel Manager

Thank you for taking the time to share your feedback following your recent stay at Double Tree by Hilton Cairns. I was delighted to read that your stay was so enjoyable. It is our goal to ensure that every guest experience is as positive as yours so your feedback is greatly appreciated, and will be shared with all our team. I hope we may welcome you back to Double Tree by Hilton Cairns in the future.

About the DoubleTree by Hilton Hotel Cairns

Location 121-123 The Esplanade & Florence St, Cairns, QLD 4870

Property Features

DoubleTree by Hilton Hotel Cairns offers its guests an outdoor pool, a 24-hour fitness center, and a children's pool. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury DoubleTree by Hilton Hotel Cairns. For a fee, parking is available. A complete renovation of DoubleTree by Hilton Hotel Cairns was completed in 2018. This 4.5-star Cairns hotel is smoke free.

  • 237 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Built in 1989
  • Bar or lounge
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Cairns Intl. Airport (CNS) (6.1 km / 3.8 mi)
  • Train station: Cairns Station (2 km / 1.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Cairns offers 237 air-conditioned accommodations with laptop-compatible safes and safes. 32-inch LCD televisions come with pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.

Atrium Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

The Vine Room - This delicatessen overlooks the ocean. Guests can enjoy alfresco dining (weather permitting). Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place.Contactless check-out is available.

  • Property is cleaned with disinfectant
  • Property does not follow sanitisation practices of any association
  • UnionPay
  • Staffed front desk
  • Social distancing measures are in place
  • Property is not currently implementing any enhanced cleaning measures
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly touched surfaces are cleaned with disinfectant
  • Debit cards
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 20 and AUD 30 for adults, AUD 10 and AUD 15 for children (approximately)
  • Fee for in-room wireless Internet: AUD 9.95 per 24-hour period (rates may vary)
  • Self parking fee: AUD 10 per night
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns Holiday Inn
  • Holiday Inn Cairns
  • Holiday Inn Hotel Cairns
  • DoubleTree Hilton Hotel Cairns
  • DoubleTree Hilton Cairns
  • Doubletree By Hilton Cairns
  • DoubleTree by Hilton Hotel Cairns Hotel
  • DoubleTree by Hilton Hotel Cairns Cairns
  • DoubleTree by Hilton Hotel Cairns Hotel Cairns

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.