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4.2 out of 5

"Great location. Hotel is need of an upgrade. Our bathroom in particular was small (similar to the size of a cruise ship bathroom) was tired and needs ... " More

By a verified traveller on Sat 16 Mar 2024

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Hotel Description

A luxury stay in the heart of Cairns awaits you at DoubleTree by Hilton Hotel Cairns. Within steps you'll find Cairns Esplanade and JUTE Theatre Company. Highlights at this hotel include 2 restaurants, an outdoor swimming pool, and a 24-hour gym.

The restaurant, Atrium Restaurant, is open for breakfast. The Vine Room is the hotel's own bar. Enjoy the gym, kids' swimming pool, and pool loungers. Business amenities include 5 meeting rooms and a conference center. Added amenities include free WiFi in public areas, concierge services, and a 24-hour front desk. Each morning buffet breakfast is served between 6:30 AM and 9:30 AM. There's also self parking, along with the convenience of car rentals on site.

Places within a 5-minute walk of this 4.5-star Cairns Central Business District hotel include Center of Contemporary Arts and Jute Theatre.

King Guest Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$205* Per night/room 25 Mar. - 26 Mar.

Superior Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

King Room City Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Double Deluxe City Mountain View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Room, 2 Double Beds, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

DoubleTree by Hilton Hotel Cairns ratings based on 253 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Cairns

Everyone (119) Couples (67) Family (29)
3 out of 5
Great location. Hotel is need of an upgrade. Our bathroom in particular was small (similar to the size of a cruise ship bathroom) was tired and needs some long overdue attention. Prime spot for a bar with sea views, but there was no beer on tap. No big thing - but it is the tropics. Wouldn’t recommend. Have stayed in over 10 Hilton hotels in a little over 6 months - this one I would avoid.

Posted by on 16 Mar. 2024

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Comment from Hotel Management

17 Mar. 2024 by Adila - Commercial Team

Dear Glen thank you for taking the time to leave a review on your recent stay at DoubleTree by Hilton Cairns. We are pleased you enjoyed our central location, close to everything that Cairns has to offer. We are saddened to hear that your experience was not up to standard, and we do hope you choose to stay with us again, so we are able to provide you with a more positive experience.

5 out of 5
Great service and room was very clean. Will always back. Thank you again

Posted by on 6 Feb. 2024

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Comment from Hotel Management

6 Feb. 2024 by Adila - Commercial Team

Dear Eseta, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns. We are pleased to read you enjoyed your time with us and look forward to having you stay with us again soon.

5 out of 5
Friendly staff upon check in. Rooms very clean

Posted by on 4 Feb. 2024

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Comment from Hotel Management

4 Feb. 2024 by Adila - Commercial Team

Dear Marin, thank you for taking the time to leave us a review on Wotif. We are pleased to read you enjoyed your time with us and we look forward to welcoming you back soon.

5 out of 5

Posted by on 21 Dec. 2023

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Comment from Hotel Management

27 Dec. 2023 by Adila - Commercial Team

Dear Mary, thank you for taking the time to leave a rating on your recent stay at DoubleTree Cains on Wotif. We are pleased that you enjoyed your time with us and look forward to welcoming you back soon.

5 out of 5
The hilton hotel is very clean and beautifully scented from the moment you went through to the lobby/room. I had hot water issues as in there wasn’t any and they did take awhile to fix issue. I was told in the end to leave shower on for 10 minutes and the hot water should be through. What an awful amount of water to waste.

Posted by on 15 Dec. 2023

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Comment from Hotel Management

18 Dec. 2023 by Adila - Commercial Team

Hi Sue, thank you for taking the time to leave a review on Wotif on your recent stay at DoubleTree Cairns. We are pleased to read you enjoy your time with us and look forward to welcoming you back soon.

1 out of 5

Posted by on 15 Dec. 2023

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Comment from Hotel Management

18 Dec. 2023 by Adila - Commercial Team

Dear Steven, thank you for taking the time to leave your rating on your recent stay at DoubleTree Cairns on Wotif. We are disappointed to read that you did not have a great stay with us. If you do choose to stay at DoubleTree Cairns again, we would love to provide you with a much better experience.

4 out of 5
Tiny insects found in the bed

Posted by on 11 Nov. 2023

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Comment from Hotel Management

13 Nov. 2023 by DoubleTree Cairns Team

Thank you for bringing this to our attention, and we sincerely apologise for any inconvenience you experienced during your stay. Your feedback is crucial to our continuous improvement and we appreciate your understanding as we address this matter.

4 out of 5
Fantastic

Posted by on 5 Nov. 2023

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Comment from Hotel Management

6 Nov. 2023 by DoubleTree Cairns Team

Hi Marissa, thank you for your great score left on Wotif from your stay at DoubleTree Cairns - we are so pleased you found everything fantastic and we look forward to seeing you again

4 out of 5
Easy to book in the staff were extremely helpful went above and beyond all expectations. Relaxing quiet and the pool was a welcome need also. Really enjoyed the stay here special mention to the breakfast staff the Irish staff especially very helpful well done to all.

Posted by on 1 Oct. 2023

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Comment from Hotel Management

5 Oct. 2023 by Noni - Commercial Team

Darren, thank you for your review left on Wotif.com from your stay with us at DoubleTree Cairns. It was great to read you enjoyed all interactions with our team and this contributed to a wonderful break away in Cairns for you.We look forward to seeing you again.

5 out of 5
Good place to stay

Posted by on 24 Sep. 2023

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Comment from Hotel Management

25 Sep. 2023 by Noni - Commercial Team

Dear Harpreet, we greatly appreciate the perfect score from your stay at DoubleTree Cairns left onWotif.com and look forward to welcoming you back again soon.

About the DoubleTree by Hilton Hotel Cairns

Location 121-123 The Esplanade & Florence St, Cairns, QLD 4870

Property Features

DoubleTree by Hilton Hotel Cairns offers its guests a children's pool, an outdoor pool, and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 5 meeting rooms available. A terrace, tour/ticket assistance, and a vending machine are also featured at the luxury DoubleTree by Hilton Hotel Cairns. For a fee, parking is available. This 4.5-star Cairns hotel is smoke free.

  • 237 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Built in 1989
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge) , High-speed internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Cairns Station (2 km / 1.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Cairns offers 237 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and safes. A pillow menu is available. 55-inch LCD televisions come with satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Cairns hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.

Atrium Restaurant - This restaurant serves breakfast only.

The Vine Room - This bar overlooks the ocean. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 100.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Carte Blanche, and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Protective clothing is not available for guests
  • Guests are provided with free hand sanitiser
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 29–36 for adults, and AUD 22–32 for children
  • Fee for in-room wireless internet: AUD 9.95 per 24-hour period (rates may vary)
  • Self parking fee: AUD 10 per night
  • Rollaway bed fee: AUD 100.0 per night
  • Credit card charges are subject to a surcharge of 2.00 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns Holiday Inn
  • Holiday Inn Cairns
  • Holiday Inn Hotel Cairns
  • DoubleTree Hilton Hotel Cairns
  • DoubleTree Hilton Cairns
  • Doubletree By Hilton Cairns
  • DoubleTree by Hilton Hotel Cairns Hotel
  • DoubleTree by Hilton Hotel Cairns Cairns
  • DoubleTree by Hilton Hotel Cairns Hotel Cairns

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.