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4.1 out of 5

"Customer service was exceptional " More

By a verified traveller on Wed 09 Jun 2021

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Hotel Description

A luxury stay in the heart of Cairns awaits you at DoubleTree by Hilton Hotel Cairns. Within steps you'll find Cairns Esplanade and Cairns Marlin Marina within a 15-minute stroll. Highlights at this hotel include 2 restaurants, an outdoor swimming pool, and a 24-hour fitness center.

You can enjoy WiFi, LCD TVs, and coffee/tea makers, featured in all 237 rooms. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Free newspapers, safes, and hair dryers are also available.

The restaurant, Atrium Restaurant, is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include free WiFi in public areas, a kids' swimming pool, and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 9:30 AM. There's also self parking, along with the convenience of car rentals on site.

Attractions within a 20-minute walk of this 4.5-star Cairns Central Business District hotel include Reef Fleet Terminal and Cairns Central Shopping Centre.

Double Double Guest Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max
AU$232* Per night/room 16 Jun. - 17 Jun.

King Room City Mountain View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Double Deluxe City Mountain View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

King Guest Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Guest Room Water View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Hotel Cairns ratings based on 233 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Cairns

Everyone (161) Couples (36) Family (20)
4 out of 5
Customer service was exceptional

Posted by on 9 Jun. 2021

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Comment from Hotel Management

10 Jun. 2021 by Kristy - Commercial Director

Thank you for your great review and for recognising our professional and friendly team. We look forward to welcoming you back very soon!

5 out of 5
Great price and close to Cairns lagoon

Posted by on 8 Jun. 2021

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Comment from Hotel Management

10 Jun. 2021 by Kristy - Commercial Director

Thank you so much for the review and perfect score. We are super close to Cairns Lagoon... just a few minutes' easy stroll! Please do visit us again very soon.

5 out of 5
Great spot on the Cairns esplanade. They check your in with a warm cookie. Bed comfortable:clean room. Lovely garden atrium in the mid of the hotel which was beautifully maintained with large fish.

Posted by on 8 Jun. 2021

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Comment from Hotel Management

10 Jun. 2021 by Kristy - Commercial Director

Thank you for taking the time to leave your review on Expedia. So glad you loved not only the location in the heart of Cairns, but some of the best features of the hotel including the warm cookie on arrival and the lush internal rainforest. Did you manage to see the fish feeding on either Monday or Friday at 1PM? Once again thank you and we do hope you will visit us again in the near future.

4 out of 5
Great view

Posted by on 7 Jun. 2021

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Comment from Hotel Management

8 Jun. 2021 by Kristy - Commercial Director

Thank you so much for the positive review and glad you enjoyed the view from your private balcony.

5 out of 5
Great location, walk to all that the Cairns has to offer on the Esplanade and city. Buffet breakfast was amazing, great food and service. We had a water view which made our stay at Double Tree by Hilton even more special. Beautiful atrium in the centre of the hotel which gave a tranquil rainforest atmosphere. Can highly recommended staying here.

Posted by on 7 Jun. 2021

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Comment from Hotel Management

8 Jun. 2021 by Kristy - Commercial Director

Thank you so much for a perfect score. So pleased to read you loved our central location in the centre of the city yet so close to many attractions like the Esplanade, Boardwalk, Aquarium and Cairns Lagoon. Also great to hear you liked our internal rainforest... we hope you managed to see the barramundi feeding on Monday and Friday at 1 PM? We look forward to welcoming you back very soon.

4 out of 5
Place is a little run down out dated bathroom and room Friendly staff helpful

Posted by on 24 May 2021

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Comment from Hotel Management

25 May 2021 by Kristy - Commercial Director

Thank you for your review!

5 out of 5
Location perfect. Included breakfast was great & very generous. Amenities very good.

Posted by on 24 May 2021

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Comment from Hotel Management

25 May 2021 by Kristy - Commercial Director

Thank you for your review and a perfect 5/5!

4 out of 5
Breakfast needs improving. Very slow service. Cooked food presumably coming from a "buffet" system in the kitchen is cold on arrival

Posted by on 23 May 2021

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Comment from Hotel Management

23 May 2021 by Kristy - Commercial Director

Thank you for your review and your comments. I will certainly let the kitchen team know your feedback on breakfast. Again thank you, we do hope you will choose to visit us again very soon.

5 out of 5
Great location, lovely room with super view - we were on the 7th floor. We enjoyed the pool too. We had breakfast included with our rate and it was better than expected.

Posted by on 18 May 2021

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Comment from Hotel Management

18 May 2021 by Kristy - Commercial Director

Thank you so much for the 5/5 rating and positive feedback. Great to read your comments about breakfast ... in fact I was allowed to "run the breakfast pass" last week for a short while and was really impressed by the quality of food being prepared, Thank you again and I hope you choose to stay again very soon!

5 out of 5
Need to get rid of bath in room. Too hard to step over to get to shower.

Posted by on 17 May 2021

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Comment from Hotel Management

18 May 2021 by Reservations

Thank you for taking the time to share your feedback following your recent stay at Double Tree by Hilton Cairns. I was pleased to read that you enjoyed some aspects of your stay and appreciate your constructive comments on others. Your feedback is valuable and greatly appreciated. I hope we may welcome you back to Double Tree by Hilton Cairns in the future.

About the DoubleTree by Hilton Hotel Cairns

Location 121-123 The Esplanade & Florence St, Cairns, QLD 4870

Property Features

DoubleTree by Hilton Hotel Cairns offers its guests an outdoor pool, a 24-hour fitness center, and a children's pool. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury DoubleTree by Hilton Hotel Cairns. For a fee, parking is available. A complete renovation of DoubleTree by Hilton Hotel Cairns was completed in 2018. This 4.5-star Cairns hotel is smoke free.

  • 237 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Built in 1989
  • Bar or lounge
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Cairns Intl. Airport (CNS) (6.1 km / 3.8 mi)
  • Train station: Cairns Station (2 km / 1.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Cairns offers 237 air-conditioned accommodations with laptop-compatible safes and safes. 32-inch LCD televisions come with pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Cairns hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:30 AM.

Atrium Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

The Vine Room - This delicatessen overlooks the ocean. Guests can enjoy alfresco dining (weather permitting). Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast.

  • Debit cards
  • UnionPay
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 20 and AUD 30 for adults, AUD 10 and AUD 15 for children (approximately)
  • Fee for in-room wireless Internet: AUD 9.95 per 24-hour period (rates may vary)
  • Self parking fee: AUD 10 per night
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns Holiday Inn
  • Holiday Inn Cairns
  • Holiday Inn Hotel Cairns
  • DoubleTree Hilton Hotel Cairns
  • DoubleTree Hilton Cairns
  • Doubletree By Hilton Cairns
  • DoubleTree by Hilton Hotel Cairns Hotel
  • DoubleTree by Hilton Hotel Cairns Cairns
  • DoubleTree by Hilton Hotel Cairns Hotel Cairns

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.