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4.2 out of 5

"Rooms were clean and welcoming. Very quiet area especially on New Year’s Eve which was the night we stayed. Pool was lovely and staff was very helpful ... " More

By a verified traveller on Tue 02 Jan 2024

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Hotel Description

At Palm Royale Cairns you'll be within a 20-minute stroll of DFO Cairns and Anderson Street Conservation Park. Highlights at this hotel include 2 outdoor swimming pools, free self parking, and a conference center.

Enjoy the kids' swimming pool and pool loungers. Other amenities include free WiFi in public areas, laundry facilities, and a microwave in a common area. There's also the convenience of an area shuttle.

With a stay at this 4-star Manunda hotel, you'll be 4.3 km (2.7 mi) from Cairns Esplanade.

King Poolview Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$109* Per night/room 24 Mar. - 25 Mar.

Resort Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Poolview Room

Bed Count 1 King Bed Maximum Occupancy 5 Max

Triple Poolview Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Palm Royale Cairns ratings based on 413 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Palm Royale Cairns

Everyone (243) Couples (107) Students (1) Family (57)
4 out of 5

Posted by on 15 Mar. 2024

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4 out of 5
Rooms were clean and welcoming. Very quiet area especially on New Year’s Eve which was the night we stayed. Pool was lovely and staff was very helpful.

Posted by on 2 Jan. 2024

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5 out of 5
The pools were nice

Posted by on 12 Dec. 2023

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3 out of 5

Posted by on 30 Sep. 2023

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5 out of 5
The pool areas are gorgeous, Staff were very polite and professional. Rooms were clean with a lovely view of the pools. Would highly recommend.

Posted by on 10 Sep. 2023

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5 out of 5

Posted by on 9 Sep. 2023

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3 out of 5
The stay was good..It was clean.The wifi connectivity was not up to the mark.

Posted by on 2 Sep. 2023

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5 out of 5

Posted by on 24 Aug. 2023

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4 out of 5
Whole experience was GREAT. Particularly good customer service from Ms Sonsri at reception. The experience was downgraded by the noise created, early mornings and late nights by a group of training conferrence attendees fron the Pacific Islands/New Guinea? Bilong plurry wild fellas them ones. I know you've gotta take a dollar where you can but it was hard to sleep some nights and most mornings.

Posted by on 24 Aug. 2023

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1 out of 5
Power points didn’t work aid con didn’t work and the staff member was extremely rude I would never recommend such an awful awful awful place Ruined my holiday

Posted by on 10 Jul. 2023

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Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Saturday:

  • Dining venue(s)

The following facilities are closed on Thursday and Friday:

  • Dining venue(s)

Property Features

Palm Royale Cairns offers its guests 2 outdoor swimming pools and a children's pool. Public spaces have free WiFi. There are 3 meeting rooms available. An area shuttle within 4.00 km and a cruise ship terminal shuttle are available for a fee. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Palm Royale Cairns. Self parking is free. Smoking is allowed in designated areas at this 4-star Cairns hotel.

  • 150 guestrooms or units
  • 3 levels
  • 4 buildings
  • Built in 1985
  • Poolside lounge chairs
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Elevator
  • Smoking in designated areas
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Cairns Station (4.4 km / 2.7 mi)
  • Property shuttles: Area shuttle within 4.00 km, cruise terminal shuttle, and shopping center shuttle available for a surcharge
  • Parking: Free self parking

Room Amenities

Palm Royale Cairns offers 150 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to balconies. Televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony
  • Television
  • Digital channels
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the cruise terminal (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Palm Royale Cairns offers transfers from the cruise terminal (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • Children stay free
  • Cash or credit card deposit required
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 30.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns Palm Royale
  • Palm Cairns
  • Palm Royale Cairns
  • Palm Royale Hotel
  • Palm Royale Hotel Cairns
  • Palm Royale Cairns Hotel
  • Palm Royale Cairns Hotel
  • Palm Royale Cairns Manunda
  • Palm Royale Cairns Hotel Manunda

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.