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4.8 out of 5

"Very helpful staff polite and willing to go that little bit extra for us " More

By a verified traveller on Wed 18 Mar 2020

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Pullman Reef Hotel Casino. Within just a 10-minute stroll, you'll find popular attractions like Reef Fleet Terminal and Cairns Esplanade. Highlights at this family-friendly hotel include 5 restaurants, 3 bars/lounges, and a casino.

LCD TVs with digital channels are featured in all 127 rooms, and you can enjoy free WiFi, balconies, and iPod docks. Dining in is an option with 24-hour room service, and minibars provide refreshments. Pillow menus invite a comfortable night's sleep, and you'll find nice touches like jetted tubs and bathrobes. Separate bathtubs and showers, espresso makers, and in-room childcare are also available.

The fine-dining restaurant, Tamarind, serves fusion cuisine and is open for breakfast and dinner. Enjoy the outdoor swimming pool and fitness center as well as access to a ropes course. 4080 square feet (379 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center and limo/town car service. Added amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Buffet breakfast is available on weekdays between 6:30 AM and 10 AM and on weekends between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 5-star Cairns Central Business District hotel include Cairns Convention Centre and Esplanade Lagoon.

Superior Room, 1 King Bed, Jetted Tub, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$209* Per night/room 5 Jul. - 6 Jul.

Junior Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Jetted Tub (Trinity Inlet View)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Jetted Tub, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Double Beds, Jetted Tub

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Superior Twin Room, Jetted Tub, City View

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Pullman Reef Hotel Casino ratings based on 280 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pullman Reef Hotel Casino

Everyone (163) Couples (101) Business (1) Family (15)
5 out of 5
Very helpful staff polite and willing to go that little bit extra for us

Posted by on 18 Mar. 2020

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Comment from Hotel Management

30 Mar. 2020 by RM

Dear Anonymous, Thank you so much for your delightful review, I am so pleased that you enjoyed your stay. I do hope that we have the opportunity to welcome you back again in the future.

4 out of 5
Great position. Hotel needs updating- very outdated.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

20 Apr. 2020 by RM

Dear Anonymous, Thank you so much for choosing to stay with us, I am so pleased that you enjoyed your stay with us. I do hope we have the opportunity to welcome you back again in the future.

5 out of 5
Perfect stay from check in to check out. They went out of their way to ensure I had an amazing birthday stay. Staff were professional and the service was high quality. We will definitely stay again.

Posted by , from Brisbane on 27 Feb. 2020

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Comment from Hotel Management

20 Apr. 2020 by RM

Dear Andie, Thank you for the wonderful comments about our staff and hotel. It's wonderful to hear that you had enjoyed your stay. Thank you again for sharing your experience and we look forward to welcoming you back to the Pullman Reef Hotel Casino in the near future.

5 out of 5

Posted by on 25 Feb. 2020

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Comment from Hotel Management

20 Apr. 2020 by RM

Dear Anonymous, Thank you so much for your delightful review, I am so pleased that you enjoyed your stay. I do hope that we have the opportunity to welcome you back again in the future.

3 out of 5
Staff were excellent but the hotel looked tired and needs a revamp

Posted by , from Cairns on 12 Feb. 2020

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4 out of 5

Posted by on 14 Jan. 2020

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Comment from Hotel Management

21 Jan. 2020 by Wayne Reynolds

Dear Valued Guest, We very much appreciate your review regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager

5 out of 5
Customer service was excellent , nothing was a problem and the rooms were fantastic

Posted by on 10 Jan. 2020

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Comment from Hotel Management

21 Jan. 2020 by Wayne Reynolds

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback such as yours. I am thrilled to hear that the team have taken such great care of you and that you have enjoyed your room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager

5 out of 5
We had a wonderful experience at the Pullman reef casino hotel. Excellent staff all very professional and pleasant. Lovely room with lovely views. Very central location in Cairns close to everything. Highly recommend staying at Hoel and visiting casino. Really nice meals inside casino.

Posted by on 7 Jan. 2020

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Comment from Hotel Management

21 Jan. 2020 by Wayne Reynolds

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager

5 out of 5

Posted by on 31 Dec. 2019

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Comment from Hotel Management

7 Jan. 2020 by WayneR

Dear Anonymous, Thank you kindly for your time and reviewing your recent stay here with us. We look forward to having the opportunity to welcome you back in the future. Kind Regards Wayne Reynolds General Manager Hotel

5 out of 5
Located in the center of the city. All staff were professional and courteous, seeking to help all of the time. All the amenities were in working distance. Fantastic rooms, the service and a pleasure to enjoy my holidays in Cairns in a brilliant 5 star hotel.

Posted by on 23 Dec. 2019

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Comment from Hotel Management

7 Jan. 2020 by WayneR

Dear Anonymous, It is so wonderful to read that your experience here with us was such a memorable one. Thank you for positively highlighting the level of service which we provided to you. We are thrilled that your stay was so brilliant and do hope we will have the pleasure to welcome you back again in the future. Sincerely Wayne Reynolds General Manager Hotel

About the Pullman Reef Hotel Casino

Location 35-41 Wharf Street, Cairns, QLD 4870

Property Features

Pullman Reef Hotel Casino offers its guests an outdoor pool and a fitness center. There are 5 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 4080 square feet (379 square meters) and includes a conference center. A casino, a rooftop terrace, and tour/ticket assistance are also featured at the luxury Pullman Reef Hotel Casino. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Cairns hotel.

  • 1 building
  • 127 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 3 bars or lounges
  • 4080 sq ft of conference space
  • 379 sq m of conference space
  • Built in 1996
  • Casino
  • Coffee shop
  • Childcare (surcharge)
  • Terrace on the roof
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (7.6 km / 4.7 mi)
  • Train station: Cairns Station (1.4 km / 0.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Pullman Reef Hotel Casino offers 127 accommodations with iPod docking stations and minibars. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Cairns hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include espresso makers and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Jetted tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Espresso maker
  • Electric kettle
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 6:30 AM to 10:30 AM.

Tamarind - This fine-dining restaurant specializes in fusion cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Flinders Bar and Grill - This bistro specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 74.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Parking height restrictions apply
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 39 per person (approximately)
  • Self parking fee: AUD 12.00 per night
  • Valet parking fee: AUD 20.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 74.0 per night
  • Credit card charges are subject to a surcharge of AUD 1.3

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pullman Casino Hotel
  • Pullman Casino Reef Hotel
  • Pullman Hotel Casino
  • Pullman Reef
  • Pullman Reef Casino
  • Pullman Reef Casino Cairns
  • Pullman Reef Casino Hotel
  • Pullman Reef Hotel
  • Pullman Reef Hotel Casino
  • Pullman Reef Hotel Casino Cairns
  • Accor Reef Hotel
  • Cairns Sofitel
  • Pullman Reef Hotel Cairns
  • Sofitel Cairns
  • Pullman Reef Casino Cairns
  • Pullman Reef Hotel Casino Hotel
  • Pullman Reef Hotel Casino Cairns
  • Pullman Reef Hotel Casino Hotel Cairns

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.