4.8 out of 5

"Awesome hotel awesome location .Best place to stay in Cairns. " More

By a verified traveller on Tue 31 Jul 2018

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Pullman Reef Hotel Casino. Within just a 10-minute stroll, you'll find popular attractions like Cairns Esplanade and Reef Fleet Terminal. Highlights at this family-friendly hotel include 5 restaurants, 3 bars/lounges, and a casino.

All 127 rooms feature LCD TVs with digital channels, and you can enjoy free WiFi, balconies, and iPod docks. Dining in is an option with 24-hour room service, and minibars provide refreshments. Pillow menus welcome you to a good night's rest, and other nice touches include jetted tubs and bathrobes. Additionally, separate bathtubs and showers, espresso makers, and in-room childcare are available.

The restaurant, Tamarind, serves fusion cuisine and is open for breakfast and dinner. Enjoy the outdoor swimming pool and fitness centre as well as access to a ropes course. 4080 square feet (379 square metres) of event facilities include conference centres, and other business amenities include a 24-hour business centre and limo/town car service. Added amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Buffet breakfast is available on weekdays between 6:30 AM and 10 AM and on weekends between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Attractions within a 10-minute walk of this 5-star Cairns Central Business District hotel include Cairns Convention Centre and Cairns Night Markets.

Superior Room, View (with Spa Bath)

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$220 per night

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, View (Trinity Inlet Views with spa)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room, Pool View (with Spa)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, City View

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Superior Room, Mountain View (with Spa Bath)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Pullman Reef Hotel Casino ratings based on 975 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pullman Reef Hotel Casino

Everyone (394) Couples (527) Business (1) Family (53)
5 out of 5
Wonderful ,So relaxed and comfortable,also loads of fun

Posted by on 29 Jan. 2019

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Comment from Hotel Management

10 Mar. 2019 by Wayne R

Dear Anonymous, Thank you for your feedback and we are delighted that you had such a comfortable and relaxed time here with us. Please do come again soon! Sincerely Wayne Reynolds General Manager Hotel

5 out of 5
Very friendly and polite staff. Will stay here again! Great view. Casino in the lobby. Walking distance to many restaurants and cafes.

Posted by on 18 Dec. 2018

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Comment from Hotel Management

21 Dec. 2018 by Wayne

Dear Valued Guest, I am so pleased you enjoyed your stay. Thank you for your review. Sincerely, Wayne Reynolds General Manager Hotel

5 out of 5
I really enjoyed my stay , the room was lovely, everything smelt so clean , nice & fresh . All my meals there were so good . Everyone is so friendly & made me feel welcome. I highly recommend this hotel . It’s one of the BEST I’ve stayed at . ⭐️⭐️⭐️⭐️⭐️

Posted by , from Hervey Bay on 13 Dec. 2018

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Comment from Hotel Management

21 Dec. 2018 by Wayne

Dear JNK, Thank you for choosing to stay with us. I am so pleased you had a great stay. I hope we can welcome you back again in the future. Sincerely, Wayne Reynolds General Manager Hotel

5 out of 5
Great location; very friendly helpful staff. The staff were fantastic from the minute we entered the motel, until we left . Special thanks to Matthew - he made us feel welcome from the minute we arrived.

Posted by , from Vic on 28 Oct. 2018

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Comment from Hotel Management

22 Nov. 2018 by Wayne

Dear Jodi, Thank you so much for your review, I am delighted that you enjoyed your stay and that you found the team to be fantastic. I very much hope we can welcome you again in the future. Sincerely, Wayne Reynolds General Manager Hotel

5 out of 5

Posted by on 17 Oct. 2018

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Comment from Hotel Management

18 Oct. 2018 by Wayne

Dear Anonymous, Thanks so much for your 5 star review of your time here at the Pullman Reef Hotel Casino. We trust everything was to your liking and hope you will return again soon. Sincerely Wayne Reynolds General Manager Hotel

5 out of 5
Very professional, attentive staff. Excellent restaurant (Tamarind) in terms of both food and service.

Posted by , from Melbourne on 7 Oct. 2018

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Comment from Hotel Management

9 Oct. 2018 by Wayne

Dear Michael, Delighted you enjoyed your time here and Tamarind was a highlight of your stay! I will pass on your comments to the team. Kind Regards Wayne Reynolds General Manager Hotel

5 out of 5
Enjoyed the comfort of the room, Hotel is in the Tourist end of Town, which is fine. All the staff are very welcoming and friendly.

Posted by , from Ausralia on 23 Sep. 2018

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Comment from Hotel Management

24 Sep. 2018 by Wayne

Dear Pharoahs, Thank you for taking the time to review your recent stay with us at the Pullman Reef Hotel Casino. I am so pleased you found the team welcoming and friendly. Sincerely, Wayne Reynolds General Manager Hotel

4 out of 5
Some staff could be trained a little better - eg when ordering a meal of soup, main course and coffee, its not normal to have them all delivered to the table at the same time - which happened twice with two different personel. Simple question as to how one wanted their service would have solved that. The hotel was quiet in the residential area which was good, the room staff were efficient and very polite. On of the maintenance guys (bearded) actually redirected a tourist coach from where it was parked to where we were at the front door which was not part of his job, but well done to him.

Posted by , from Port Pirie SA 5540 on 21 Sep. 2018

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Comment from Hotel Management

24 Sep. 2018 by Wayne

Dear Roger, Thank you for your review, I would very much appreciate more detail regarding your dining experience, specifically, where you were dining when this occurred. I appreciate your letting me know. I am pleased you found our team to be polite and efficient and do hope we can welcome you again in the future. Sincerely, Wayne Reynolds General Manager Hotel

5 out of 5
Truly a "FIVE STAR***** " hotel ----magnificent property and extremely well staffed

Posted by , from Adelaide on 16 Sep. 2018

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Comment from Hotel Management

17 Sep. 2018 by Wayne

Dear Richard, Thank you so much for your review. Please do come again soon. Sincerely, Wayne Reynolds General Manager Hotel

5 out of 5
Can not fault this hotel. Staff could not do enough. Facilities and choices were awesome. Very clean Would stay again definitely. Walking distance to everything.

Posted by , from PMQ on 10 Sep. 2018

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Comment from Hotel Management

11 Sep. 2018 by Wayne Reynolds

Dear Natalie, Fantastic! Thank you for your lovely comments and taking time to review your experience. We are delighted that our team made your time here with us so enjoyable. Hope to be able to welcome you back again in the near future. Kind Regards

About the Pullman Reef Hotel Casino

Location 35-41 Wharf Street, Cairns, QLD 4870

Property Features

Pullman Reef Hotel Casino offers its guests an outdoor pool and a fitness centre. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a limo/town car service. Event space at this hotel measures 4080 square feet (379 square metres) and includes conference centres. A casino, a rooftop terrace, and tour or ticket assistance are also featured at the luxury Pullman Reef Hotel Casino. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Cairns hotel.

  • 1 building
  • 127 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 3 bars or lounges
  • 4080 sq ft of conference space
  • 379 sq. m of conference space
  • Built in 1996
  • Casino
  • Coffee shop
  • Childcare (surcharge)
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (7 km / 4.4 mi)
  • Train station: Cairns Station (2.4 km / 1.5 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Pullman Reef Hotel Casino offers 127 forms of air-conditioned accommodation with iPod docking stations and minibars. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with premium digital channels and pay-per-view films. Bathrooms include a separate bath and shower with a jetted bath, a complimentary bathrobe, complimentary slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private balcony
  • Jetted tub
  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Films for purchase
  • Espresso maker
  • Electric kettle
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 6:30 AM to 10:30 AM.

Tamarind – This restaurant specialises in fusion cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Flinders Bar and Grill – This bistro specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 74.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Parking height restrictions apply
  • Union Pay

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 39 per person (approximately)
  • Self-parking fee: AUD 12.00 per night
  • Valet parking fee: AUD 20.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 74.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pullman Reef Hotel Casino Cairns
  • Pullman Reef Hotel Casino
  • Pullman Reef Casino Cairns
  • Pullman Reef Casino
  • Pullman Reef Hotel Cairns
  • Sofitel Cairns
  • Accor Reef Hotel
  • Cairns Sofitel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.