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"Great location and Junior Suites are beautiful. Service was very high from staff. Amenities were fantastic and very clean. There was very little range
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A luxury stay in the heart of Cairns awaits you at Pullman Reef Hotel Casino. Within just a 10-minute stroll, you'll find popular attractions like Reef Fleet Terminal and Cairns Esplanade. Highlights at this family-friendly hotel include 5 restaurants, 3 bars/lounges, and a casino.
LCD TVs with digital channels are featured in all 127 rooms, and you can enjoy free WiFi, balconies, and iPod docks. Dining in is an option with room service, and minibars provide refreshments. Pillow menus invite a comfortable night's sleep, and you'll find nice touches like jetted tubs and bathrobes. Separate bathtubs and showers, espresso makers, and in-room childcare are also available.
The fine-dining restaurant, Tamarind, serves fusion cuisine and is open for breakfast and dinner. Enjoy the outdoor swimming pool and fitness center as well as access to a ropes course. 4080 square feet (379 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center and limo/town car service. Added amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10 AM and on weekends between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.
Attractions within a 10-minute walk of this 5-star Cairns Central Business District hotel include Cairns Convention Centre and Cairns Marlin Marina.
Pullman Reef Hotel Casino ratings based on 268 Verified Reviews
Review Summary
4.7
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Pullman Reef Hotel Casino
Everyone (161)Couples (91)Business (1)Family (14)
1 out of 5
Posted by a verified traveller on 4 Nov. 2020
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Comment from Hotel Management
9 Nov. 2020
by WayneR
Dear Anonymous,
I am sorry to see your 1 star review of your experience here with us. I would very much appreciate if you have the time to let me know any specific feedback as to why you have scored this way. I can then look into the circumstances around this and investigate further.
Thank you for your time and it is our hope that we can better serve you next time.
Kind Regards
Wayne Reynolds
General Manager Hotel
5 out of 5
Great location and Junior Suites are beautiful. Service was very high from staff. Amenities were fantastic and very clean. There was very little range / choice on the in room dining menus, very few things to choose from. The breakfast menu again was not great, very few things to choose from and items on the list were very complicated not just a standard breakfast. We had breakfast included and chose not to use it on the last day just went to a local cafe. The only other thing was that the reception area smelt sooo incredibly strong of mens cologne. When we first walked in we thought it may have been the door man butit wasnt. The smell was so strong you could see it on everyones faces upon entry. Perhaps just a standard air freshener would suffice.
Posted by karina, from Brisbane on 14 Sep. 2020
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Comment from Hotel Management
25 Sep. 2020
by Wayne
Dear karina,
Thank you so much for your time in reviewing of your recent stay with with us. We are so happy to hear that you felt so welcome whilst with us. Thank you also for your feedback regarding menu choices which I will discuss with the team. Our foyer scent is a specifically designed Pullman Scent which is in all Pullmans around the world - to envoke the feelings of being welcome where ever you may be around the world. Thank you again for your feedback which is much appreciated. We hope to have the opportunity to welcome you back to stay again soon.
Kind Regards
Wayne Reynolds
General Manager Hotel
5 out of 5
Great Services & location
Awesome staff With Fantastic food & beverage Outlets.
Posted by MarkB, from Moranbah on 9 Sep. 2020
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Comment from Hotel Management
14 Sep. 2020
by Wayne
Dear MarkB,
Thank you kindly for sharing your experience here with at the Pullman Reef Hotel Casino and for positively mentioning our awesome staff!
We very much look forward to having the opportunity to welcome you back in the near future.
5 out of 5
The staff always friendly and helpful. Always smiling
Posted by Nicole, from Weipa on 14 Aug. 2020
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Comment from Hotel Management
14 Aug. 2020
by Wayne
Dear Nicole
Thanks so much for taking the time to review your stay and highlighting out staff! We look forwarding to having the opportunity to welcome you back again soon.
Sincerely
Wayne Reynolds
General Manager
5 out of 5
Very helpful staff polite and willing to go that little bit extra for us
Posted by a verified traveller on 18 Mar. 2020
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Comment from Hotel Management
30 Mar. 2020
by RM
Dear Anonymous,
Thank you so much for your delightful review, I am so pleased that you enjoyed your stay. I do hope that we have the opportunity to welcome you back again in the future.
4 out of 5
Great position. Hotel needs updating- very outdated.
Posted by a verified traveller on 1 Mar. 2020
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Comment from Hotel Management
20 Apr. 2020
by RM
Dear Anonymous,
Thank you so much for choosing to stay with us, I am so pleased that you enjoyed your stay with us. I do hope we have the opportunity to welcome you back again in the future.
5 out of 5
Perfect stay from check in to check out. They went out of their way to ensure I had an amazing birthday stay. Staff were professional and the service was high quality. We will definitely stay again.
Posted by Andie, from Brisbane on 27 Feb. 2020
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Comment from Hotel Management
20 Apr. 2020
by RM
Dear Andie,
Thank you for the wonderful comments about our staff and hotel. It's wonderful to hear that you had enjoyed your stay. Thank you again for sharing your experience and we look forward to welcoming you back to the Pullman Reef Hotel Casino in the near future.
5 out of 5
Posted by a verified traveller on 25 Feb. 2020
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Comment from Hotel Management
20 Apr. 2020
by RM
Dear Anonymous,
Thank you so much for your delightful review, I am so pleased that you enjoyed your stay. I do hope that we have the opportunity to welcome you back again in the future.
3 out of 5
Staff were excellent but the hotel looked tired and needs a revamp
Posted by Joy, from Cairns on 12 Feb. 2020
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4 out of 5
Posted by a verified traveller on 14 Jan. 2020
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Comment from Hotel Management
21 Jan. 2020
by Wayne Reynolds
Dear Valued Guest,
We very much appreciate your review regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback.
Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Wayne
Wayne Reynolds
Hotel General Manager
Due to COVID-19, this property’s food and beverage options may be limited.
Property Features
Pullman Reef Hotel Casino offers its guests an outdoor pool and a fitness center. There are 5 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 4080 square feet (379 square meters) and includes a conference center. A casino, a rooftop terrace, and tour/ticket assistance are also featured at the luxury Pullman Reef Hotel Casino. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Cairns hotel.
1 building
127 guestrooms or units
6 levels
5 dining venues
3 bars or lounges
4080 sq ft of conference space
379 sq m of conference space
Built in 1996
Casino
Coffee shop
Childcare (surcharge)
Terrace on the roof
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Wedding services available
Garden
Gift shop
Newspapers in lobby (free)
Television in lobby
ATM
Bellhop
Elevator
Smoking in designated areas
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Airport: Cairns Intl. Airport (CNS) (7.6 km / 4.7 mi)
Train station: Cairns Station (1.4 km / 0.9 mi)
Property shuttles: Airport shuttle
Parking: Valet parking and self parking available for a surcharge
Room Amenities
Pullman Reef Hotel Casino offers 127 accommodations with iPod docking stations and minibars. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Cairns hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include espresso makers and hair dryers. Housekeeping is offered daily and in-room massages can be requested.
Private balcony
Jetted tub
Minibar
IPod dock
In-room dining (limited hours)
LCD television
Digital channels
Premium channels
Movies for purchase
Espresso maker
Electric kettle
Pillow options
Separate shower and tub
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Childcare in room (surcharge)
Massage in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 6:30 AM to 10:30 AM.
Tamarind - This fine-dining restaurant specializes in fusion cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Flinders Bar and Grill - This bistro specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Rollaway/extra beds are available for AUD 74.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
One child stays free
Debit cards
UnionPay
Staffed front desk
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 150 per stay
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: AUD 39 per person (approximately)
Self parking fee: AUD 12.00 per night
Valet parking fee: AUD 20.00 per night (in/out privileges)
Rollaway bed fee: AUD 74.0 per night
Credit card charges are subject to a surcharge of AUD 1.3
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Pullman Casino Hotel
Pullman Casino Reef Hotel
Pullman Hotel Casino
Pullman Reef
Pullman Reef Casino
Pullman Reef Casino Cairns
Pullman Reef Casino Hotel
Pullman Reef Hotel
Pullman Reef Hotel Casino
Pullman Reef Hotel Casino Cairns
Accor Reef Hotel
Cairns Sofitel
Pullman Reef Hotel Cairns
Sofitel Cairns
Pullman Reef Casino Cairns
Pullman Reef Hotel Casino Hotel
Pullman Reef Hotel Casino Cairns
Pullman Reef Hotel Casino Hotel Cairns
You should know
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
National Rating
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
