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4.7 out of 5

"Great location and Junior Suites are beautiful. Service was very high from staff. Amenities were fantastic and very clean. There was very little range ... " More

By a verified traveller on Mon 14 Sep 2020

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Pullman Reef Hotel Casino. Within just a 10-minute stroll, you'll find popular attractions like Reef Fleet Terminal and Cairns Esplanade. Highlights at this family-friendly hotel include 5 restaurants, 3 bars/lounges, and a casino.

LCD TVs with digital channels are featured in all 127 rooms, and you can enjoy free WiFi, balconies, and iPod docks. Dining in is an option with room service, and minibars provide refreshments. Pillow menus invite a comfortable night's sleep, and you'll find nice touches like jetted tubs and bathrobes. Separate bathtubs and showers, espresso makers, and in-room childcare are also available.

The fine-dining restaurant, Tamarind, serves fusion cuisine and is open for breakfast and dinner. Enjoy the outdoor swimming pool and fitness center as well as access to a ropes course. 4080 square feet (379 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center and limo/town car service. Added amenities include free WiFi in public areas, a coffee shop/café, and coffee/tea in a common area. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10 AM and on weekends between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 5-star Cairns Central Business District hotel include Cairns Convention Centre and Cairns Marlin Marina.

Superior Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$167* Per night/room 20 Dec. - 21 Dec.

Junior King Suite (City or Water Views)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room (Trinity Inlet View)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Twin Suite (City View)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Superior Room, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Pullman Reef Hotel Casino ratings based on 268 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pullman Reef Hotel Casino

Everyone (161) Couples (91) Business (1) Family (14)
1 out of 5

Posted by on 4 Nov. 2020

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Comment from Hotel Management

9 Nov. 2020 by WayneR

Dear Anonymous, I am sorry to see your 1 star review of your experience here with us. I would very much appreciate if you have the time to let me know any specific feedback as to why you have scored this way. I can then look into the circumstances around this and investigate further. Thank you for your time and it is our hope that we can better serve you next time. Kind Regards Wayne Reynolds General Manager Hotel

5 out of 5
Great location and Junior Suites are beautiful. Service was very high from staff. Amenities were fantastic and very clean. There was very little range / choice on the in room dining menus, very few things to choose from. The breakfast menu again was not great, very few things to choose from and items on the list were very complicated not just a standard breakfast. We had breakfast included and chose not to use it on the last day just went to a local cafe. The only other thing was that the reception area smelt sooo incredibly strong of mens cologne. When we first walked in we thought it may have been the door man butit wasnt. The smell was so strong you could see it on everyones faces upon entry. Perhaps just a standard air freshener would suffice.

Posted by , from Brisbane on 14 Sep. 2020

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Comment from Hotel Management

25 Sep. 2020 by Wayne

Dear karina, Thank you so much for your time in reviewing of your recent stay with with us. We are so happy to hear that you felt so welcome whilst with us. Thank you also for your feedback regarding menu choices which I will discuss with the team. Our foyer scent is a specifically designed Pullman Scent which is in all Pullmans around the world - to envoke the feelings of being welcome where ever you may be around the world. Thank you again for your feedback which is much appreciated. We hope to have the opportunity to welcome you back to stay again soon. Kind Regards Wayne Reynolds General Manager Hotel

5 out of 5
Great Services & location Awesome staff With Fantastic food & beverage Outlets.

Posted by , from Moranbah on 9 Sep. 2020

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Comment from Hotel Management

14 Sep. 2020 by Wayne

Dear MarkB, Thank you kindly for sharing your experience here with at the Pullman Reef Hotel Casino and for positively mentioning our awesome staff! We very much look forward to having the opportunity to welcome you back in the near future.

5 out of 5
The staff always friendly and helpful. Always smiling

Posted by , from Weipa on 14 Aug. 2020

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Comment from Hotel Management

14 Aug. 2020 by Wayne

Dear Nicole Thanks so much for taking the time to review your stay and highlighting out staff! We look forwarding to having the opportunity to welcome you back again soon. Sincerely Wayne Reynolds General Manager

5 out of 5
Very helpful staff polite and willing to go that little bit extra for us

Posted by on 18 Mar. 2020

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Comment from Hotel Management

30 Mar. 2020 by RM

Dear Anonymous, Thank you so much for your delightful review, I am so pleased that you enjoyed your stay. I do hope that we have the opportunity to welcome you back again in the future.

4 out of 5
Great position. Hotel needs updating- very outdated.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

20 Apr. 2020 by RM

Dear Anonymous, Thank you so much for choosing to stay with us, I am so pleased that you enjoyed your stay with us. I do hope we have the opportunity to welcome you back again in the future.

5 out of 5
Perfect stay from check in to check out. They went out of their way to ensure I had an amazing birthday stay. Staff were professional and the service was high quality. We will definitely stay again.

Posted by , from Brisbane on 27 Feb. 2020

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Comment from Hotel Management

20 Apr. 2020 by RM

Dear Andie, Thank you for the wonderful comments about our staff and hotel. It's wonderful to hear that you had enjoyed your stay. Thank you again for sharing your experience and we look forward to welcoming you back to the Pullman Reef Hotel Casino in the near future.

5 out of 5

Posted by on 25 Feb. 2020

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Comment from Hotel Management

20 Apr. 2020 by RM

Dear Anonymous, Thank you so much for your delightful review, I am so pleased that you enjoyed your stay. I do hope that we have the opportunity to welcome you back again in the future.

3 out of 5
Staff were excellent but the hotel looked tired and needs a revamp

Posted by , from Cairns on 12 Feb. 2020

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4 out of 5

Posted by on 14 Jan. 2020

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Comment from Hotel Management

21 Jan. 2020 by Wayne Reynolds

Dear Valued Guest, We very much appreciate your review regarding your stay at the Pullman Reef Hotel Casino. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wayne Wayne Reynolds Hotel General Manager

About the Pullman Reef Hotel Casino

Location 35-41 Wharf Street, Cairns, QLD 4870

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Pullman Reef Hotel Casino offers its guests an outdoor pool and a fitness center. There are 5 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 4080 square feet (379 square meters) and includes a conference center. A casino, a rooftop terrace, and tour/ticket assistance are also featured at the luxury Pullman Reef Hotel Casino. For a fee, parking is available. Smoking is allowed in designated areas at this 5-star Cairns hotel.

  • 1 building
  • 127 guestrooms or units
  • 6 levels
  • 5 dining venues
  • 3 bars or lounges
  • 4080 sq ft of conference space
  • 379 sq m of conference space
  • Built in 1996
  • Casino
  • Coffee shop
  • Childcare (surcharge)
  • Terrace on the roof
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Cairns Intl. Airport (CNS) (7.6 km / 4.7 mi)
  • Train station: Cairns Station (1.4 km / 0.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Pullman Reef Hotel Casino offers 127 accommodations with iPod docking stations and minibars. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries. This Cairns hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include espresso makers and hair dryers. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Jetted tub
  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Espresso maker
  • Electric kettle
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 6:30 AM to 10:30 AM.

Tamarind - This fine-dining restaurant specializes in fusion cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Flinders Bar and Grill - This bistro specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 74.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 39 per person (approximately)
  • Self parking fee: AUD 12.00 per night
  • Valet parking fee: AUD 20.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 74.0 per night
  • Credit card charges are subject to a surcharge of AUD 1.3

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pullman Casino Hotel
  • Pullman Casino Reef Hotel
  • Pullman Hotel Casino
  • Pullman Reef
  • Pullman Reef Casino
  • Pullman Reef Casino Cairns
  • Pullman Reef Casino Hotel
  • Pullman Reef Hotel
  • Pullman Reef Hotel Casino
  • Pullman Reef Hotel Casino Cairns
  • Accor Reef Hotel
  • Cairns Sofitel
  • Pullman Reef Hotel Cairns
  • Sofitel Cairns
  • Pullman Reef Casino Cairns
  • Pullman Reef Hotel Casino Hotel
  • Pullman Reef Hotel Casino Cairns
  • Pullman Reef Hotel Casino Hotel Cairns

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.