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4.2 out of 5

"We got a 2 bedroom Apartment and everything was spacious, up to date and clean. It had everything that was needed for our trip to Cairns. " More

By a verified traveller on Mon 31 May 2021

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Hotel Description

A family-friendly stay in Cairns awaits you at The Lakes Resort Cairns. You'll be 3.2 km (2 mi) from Cairns Esplanade and 3.7 km (2.3 mi) from Cairns Central Shopping Centre. Highlights at this hotel include 4 outdoor swimming pools, and in-room kitchens and washers/dryers.

All 50 rooms feature LED TVs with digital channels, and you can enjoy balconies, living rooms, and ceiling fans. In-room dining is easy with kitchens that come equipped with refrigerators, microwaves, and stovetops. Safes, hair dryers, and irons/ironing boards are also available. Weekly housekeeping is available.

The restaurant, Taste of Thai, is open for breakfast, lunch, and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the outdoor tennis court, kids' swimming pool, and pool loungers as well as access to a playground. Other amenities include free WiFi in public areas and a coffee shop/café. Full breakfast is available on weekdays between 7:00 AM and 10:00 AM. There's also the convenience of free self parking.

With a stay at this 4-star Cairns North hotel, you'll be 3.8 km (2.4 mi) from Cairns Marlin Marina and 4 km (2.5 mi) from Reef Fleet Terminal.

Standard Apartment, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Standard Apartment, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Apartment, 3 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 7 Max

Deluxe Apartment, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 5 Max

The Lakes Resort Cairns ratings based on 202 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Lakes Resort Cairns

Everyone (61) Couples (34) Family (110)
5 out of 5
We got a 2 bedroom Apartment and everything was spacious, up to date and clean. It had everything that was needed for our trip to Cairns.

Posted by on 31 May 2021

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Comment from Hotel Management

15 Jun. 2021 by Vicki

We thank you for your feedback

4 out of 5
The Lakes Resort Cairns had lovely gardens throughout and was in an excellent location for the Tobruk Memorial Pool. However, our apartment didn't appear to have been cleaned properly - there were empty chip packets on the living room floor and empty toothpaste in the bathroom. A nice spot but things could have been cleaner.

Posted by on 23 May 2021

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Comment from Hotel Management

25 May 2021 by Rebecca

Thankyou for your review and we are sorry to hear that you had this experience. We will taking action to understand why this has occurred.

4 out of 5
Very enjoyable stay.

Posted by on 30 Apr. 2021

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Comment from Hotel Management

1 May 2021 by Danielle

Thank you for taking the time to provide feedback

5 out of 5

Posted by on 21 Feb. 2021

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Comment from Hotel Management

8 Mar. 2021 by Danielle

Thank you for review.

4 out of 5

Posted by on 30 Nov. 2020

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Comment from Hotel Management

10 Dec. 2020 by Danielle

Thank you for your review. We are thrilled to hear you had a great stay and you loved the Lakes. We hope to see you back again. Merry Christmas and a Happy New Year.

4 out of 5
Absolutely beautiful place and we had such a wonderful time, just some broken or falling apart fittings in the apartment ..’otherwise a wonderful stay

Posted by , from Townsville on 25 Sep. 2020

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Comment from Hotel Management

27 Sep. 2020 by Danielle

Hi Hayley, Thank you for the review. We were unaware of the issue with the fittings in the apartment. If possible are you able to give us more information directly, if not we will investigate. We are thrilled to hear you enjoyed your stay and we look forward to welcoming you back again in the future. Stay safe.

4 out of 5
The resort is excellent in presentation and very laid back atmosphere.Has a Thai restaurant in the resort which is worth trying and the staff there are nice.The rooms are well equipped and spacious.Would definitely go back.

Posted by , from Mudgeeraba on 21 Sep. 2020

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Comment from Hotel Management

21 Sep. 2020 by Danielle

Hi Paul, Thank you for your review. We are so happy to hear you enjoyed your stay. We look forward to welcoming you back again.

5 out of 5
Well looked after property, I liked the non contact key pickup also the unit was well stocked, my only issue was the stairs because of my knee issue but next time I will request a lower floor this is my fault

Posted by , from Cairns on 20 Sep. 2020

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Comment from Hotel Management

21 Sep. 2020 by Danielle

Hi Kerri, Thank you for your review. We are thrilled to hear you enjoyed your stay. Yes please let us know if you have mobility issues and we can try to accommodate you in a ground floor unit or a building with a lift. We hope it was not too painful for you.

4 out of 5
The Lakes - back on track... used to stay here a bit but starting staying elsewhere as the gardens and cleaning left a lot to be desired for awhile. Looks like they have done a deep clean and the gardens are gorgeous again. Friendly, helpful staff ... would stay again

Posted by on 4 Sep. 2020

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Comment from Hotel Management

7 Sep. 2020 by Danielle

Hello, thank you for your review/feedback. We are thrilled to hear you are back and are happy with the facilities. Our grounds team work very hard in trying to keep the gardens looking gorgeous.

2 out of 5
Sand flies Sand flies Midges Midges(apparently Midges are also a type of sand fly but worse). People have to note that The Lakes Resort is next to swamp land thus YOU may get bitten by the Sand Flies and destroy YOUR skin with the most intense itch EVER. I picked up mine next to swimming pool. BUYER BEWARE.

Posted by , from Sydney on 10 Aug. 2020

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Comment from Hotel Management

10 Aug. 2020 by Danielle

Hello G. We are sorry to hear that the sandflies/ midges took a like to you. You are correct The Lakes is named after Centennial Lakes which are located next door. Some times of the year the midges can be a lot worse than others and people react in different ways. This is an issue we deal with all over Cairns. Nevertheless we are sad to hear of your experience and hope that the itch does subside and you feel better soon.

Property Features

As a guest of The Lakes Resort Cairns, you'll find 4 outdoor swimming pools, an outdoor tennis court, and a children's pool. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Tour/ticket assistance, barbecue grills, and gift shops/newsstands are also featured at the family-friendly The Lakes Resort Cairns. Limited free parking is available on a first-come, first-served basis. This 4-star Cairns hotel is smoke free.

  • 50 guestrooms or units
  • 3 levels
  • 18 buildings
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Children's pool
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis court
  • Kitchen
  • Grocery/convenience store
  • Playground on site
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Train station: Cairns Station (3.5 km / 2.2 mi)
  • Parking: Free self parking

Room Amenities

The Lakes Resort Cairns offers 50 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies. Accommodations offer separate living rooms. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. LED televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered weekly and hypo-allergenic bedding can be requested.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Living room
  • LED television
  • Digital channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Kitchenware
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM and 10:00 AM.

Taste of Thai - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 6:00 PM
  • Saturday - Sunday: 8:30 AM - 2:00 PM
Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 6:00 PM
  • Saturday - Sunday: 8:30 AM - 2:00 PM
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.00 per night.
  • Cribs (infant beds) are available for AUD 10.00 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Parking height restrictions apply
  • Debit cards not accepted
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 12 and AUD 20 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.00 per night
  • Rollaway bed fee: AUD 35.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns Lakes
  • Cairns Lakes Resort
  • Cairns Resort
  • Lakes Resort Cairns Cairns North
  • Lakes Cairns Resort
  • Lakes Resort Cairns
  • Resort Cairns
  • Lakes Cairns Cairns North
  • The Lakes Resort Cairns Hotel
  • The Lakes Resort Cairns Cairns North
  • The Lakes Resort Cairns Hotel Cairns North
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.