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4.1 out of 5

"The bed was very comfortable Lousy shower! NO WATER PRESSURE! Staff very polite & obliging Restaurant food not great " More

By a verified traveller on Wed 11 Mar 2020

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Novotel Cairns Oasis Resort. You'll find Cairns Aquarium a few steps away and Cairns Esplanade within a 10-minute stroll. Highlights at this family-friendly hotel include in-room free WiFi, free Internet, and balconies.

LCD TVs with satellite channels are featured in all 314 individually decorated rooms, and you can enjoy in-room childcare, coffee/tea makers, and free newspapers. Refrigerators and round-the-clock room service make in-room dining convenient. You'll find nice touches like bathrobes, slippers, and free toiletries to enhance your stay. In-room massages, safes, and hair dryers are also available.

The restaurant, Moku , is open for breakfast and dinner. Moku Bar + Grill is the hotel's own bar, serving drinks along with brunch and lunch. Enjoy the outdoor swimming pool, fitness center, kids' swimming pool, and pool loungers. 1938 square feet (180 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

Places within a 15-minute walk of this 4.5-star Cairns Central Business District hotel include Cairns Night Markets and Cairns Central Shopping Centre.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$130* Per night/room 19 Jun. - 20 Jun.

Standard Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Novotel Cairns Oasis Resort ratings based on 989 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Cairns Oasis Resort

Everyone (525) Couples (246) Business (2) Students (1) Family (198) Other (1)
3 out of 5
The bed was very comfortable Lousy shower! NO WATER PRESSURE! Staff very polite & obliging Restaurant food not great

Posted by on 11 Mar. 2020

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Comment from Hotel Management

12 Mar. 2020 by Scott G

Thank you for taking the time to review our hotel. I am sorry there was an issue with both the water pressure and restaurant. I have followed up with our Maintenance and Food and Beverage Teams to ensure this is resolved immediately. We hope you enjoyed your time visiting the Beautiful Cairns Region. Regards, Scott Grant General Manager

4 out of 5
Nice place to stay, standard room was basic but the bed was so comfortable.

Posted by on 16 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Scott G

Thank you for choosing to stay with us. Our standard rooms are nice however our Deluxe fully refurbished rooms are fantastic and worth the small upgrade fee. We hope to welcome you back again. Regards, Scott Grant General Manager

2 out of 5
Great lôcation but staff not friendly at all. Breakfast average and pool bar open for very limited time. Balcony door fell off, however rooms quite nice. Would not recommend

Posted by on 15 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Scott G

Thank you for taking the time to review our hotel. Sorry to hear there were some issues and have addressed with our department head team to ensure this doesn't happen again. We hope you enjoyed your time visiting the beautiful Cairns Region. Regards, Scott Grant General Manager

5 out of 5
It was clean, staff very very helpful. No one thing I could criticise

Posted by on 13 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Scott G

Thank you for choosing to stay with us. Great to hear you received great service and couldn't fault our hotel. We look forward to welcoming you back again. Regards, Scott Grant General Manager

5 out of 5

Posted by on 28 Jan. 2020

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Comment from Hotel Management

29 Jan. 2020 by Scott G

Thank you for reviewing our hotel.

5 out of 5

Posted by on 25 Jan. 2020

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Comment from Hotel Management

30 Jan. 2020 by Scott G

Thank you

5 out of 5
The pool, garden and the room is perfect. We enjoyed the breakfast which is included and very good location. It’s a perfect place for holiday

Posted by on 25 Jan. 2020

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Comment from Hotel Management

30 Jan. 2020 by Scott G

Thank you for taking the time to review our hotel. Great to hear you enjoyed our pool, garden, breakfast and guest room. We look forward to welcoming you back again. Regards, Scott Grant General Manager

5 out of 5

Posted by on 22 Jan. 2020

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Comment from Hotel Management

29 Jan. 2020 by Scott G

Thank you for your five star review

4 out of 5
Excellent for families. Recommend highly. Room appeared recently renovated. In regard to the bathroom... if in the shower with the water on strong the design allowed for water to flow out all over the floor...but otherwise excellent.

Posted by , from Brisbane on 21 Jan. 2020

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Comment from Hotel Management

30 Jan. 2020 by Scott G

Josh, Thank you for taking the time to review our hotel. Great to hear you found our hotel perfect for families. Sorry there was some water issues in the bathroom, our maintenance team is investigating to resolve. We look forward to welcoming you back again soon. Regards, Scott Grant General Manager

4 out of 5
The sand in the pool was great but the pool bar was a bit hit and miss long wait time not open

Posted by on 19 Jan. 2020

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Comment from Hotel Management

29 Jan. 2020 by Scott G

Thank you for taking the time to review our hotel. Sorry you found the Moku Beach Club bar not open, we do open daily from 12md - 5pm. Will follow up with our food and beverage Manager about the long wait time. Great to hear you enjoyed the pool and our sand beach. We hope to welcome you back again. Regards, Scott Grant General Manager

About the Novotel Cairns Oasis Resort

Location 122 Lake St, Cairns, QLD 4870

Property Features

Novotel Cairns Oasis Resort offers its guests an outdoor pool, a fitness center, and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 1938 square feet (180 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Cairns Oasis Resort. Parking is available for a fee. This 4.5-star Cairns hotel is smoke free.

  • 314 guestrooms or units
  • 6 levels
  • 4 buildings
  • 1938 sq ft of conference space
  • 180 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (6.9 km / 4.3 mi)
  • Train station: Cairns Station (1.7 km / 1.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Cairns Oasis Resort offers 314 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to balconies. Each accommodation is individually furnished and decorated. LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Cairns hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Microwaves and in-room massages can be requested. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Moku - Overlooking the pool and garden, this restaurant serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting).

Moku Bar + Grill - This bar serves brunch, lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.

Moku Beach Club - This poolside bar serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Children under 13 years old are not allowed in the fitness facility without adult supervision.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 30 per person (approximately)
  • Self parking fee: AUD 10 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: AUD 200 (subject to availability)
  • In-room microwave fee: AUD 50 per stay
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns Novotel Oasis Resort
  • Cairns Novotel Resort
  • Cairns Oasis Novotel
  • Novotel Cairns
  • Novotel Cairns Oasis
  • Novotel Cairns Oasis Resort
  • Novotel Oasis
  • Novotel Oasis Resort
  • Novotel Oasis Resort Cairns
  • Oasis Cairns Resort
  • Accor Cairns Oasis Hotel
  • Novotel Cairns Oasis Hotel Cairns
  • Oasis Hotel Cairns
  • Oasis Cairns
  • Oasis Resort Cairns
  • Cairns Novotel
  • Novotel Cairns Oasis Cairns
  • Novotel Cairns Oasis Resort Hotel
  • Novotel Cairns Oasis Resort Cairns
  • Novotel Cairns Oasis Resort Hotel Cairns

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.