"It was a family oriented resort in a well positioned spot near the shops and night entertainment but at the same time quiet enough to relax and enjoy
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A luxury stay in the heart of Cairns awaits you at Novotel Cairns Oasis Resort. Within just a 10-minute stroll, you'll find Cairns Esplanade and Cairns Night Markets. Highlights at this family-friendly hotel include in-room free WiFi, balconies, and LCD TVs.
TVs with digital channels are featured in all 314 individually decorated rooms, and you can enjoy in-room childcare, coffee/tea makers, and safes. Refrigerators and room service make in-room dining convenient. Hair dryers, phones, and irons/ironing boards are also available.
The restaurant, Moku , is open for breakfast and dinner. Moku Bar + Grill is the hotel's own bar, serving drinks along with brunch and lunch. Enjoy the outdoor swimming pool, gym, kids' swimming pool, and pool loungers. 1938 square feet (180 square meters) of event facilities include a conference center, and other business amenities include a business center. Added amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.
Places within a 15-minute walk of this 4.5-star Cairns Central Business District hotel include Cairns Central Shopping Centre and Cairns Convention Centre.
Novotel Cairns Oasis Resort ratings based on 78 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Novotel Cairns Oasis Resort
Everyone (16)Couples (15)Family (31)
4 out of 5
It was a family oriented resort in a well positioned spot near the shops and night entertainment but at the same time quiet enough to relax and enjoy the moment.
Posted by Luis on 15 May 2022
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Comment from Hotel Management
24 May 2022
by Shelly
Hello Luis
Good to see that you not only enjoyed our little Oasis but also enjoyed Cairns City.
Look forward to welcoming you back.
Kind regards
Shelly
Operations Manager
4 out of 5
The water flooded the floor in the bathroom every time we had a shower
Posted by Michael on 10 May 2022
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Comment from Hotel Management
10 May 2022
by Shelly
Hello Michael
Sorry you had issues with the shower flooding the floor I can imagine that this would have been very inconvenience.
Michael it looks like you enjoyed the rest of your stay.
Kind regards
Shelly
Operations Manager
5 out of 5
Great stay
Posted by Nicholas on 6 May 2022
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Comment from Hotel Management
10 May 2022
by Shelly
Thank you for the 5 out of 5 Nicholas
5 out of 5
Amazing, definately will be back when visiting Cairns.
Posted by Jake on 2 May 2022
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Comment from Hotel Management
6 May 2022
by Shelly
Hello Jake
Thankyou for the 5 out of 5 look forward to welcoming you back.
Kind regards
Shelly
Operations Manager
4 out of 5
It’s a great place! Pool is great location is great! Staff lovely! Rooms nice and beds super comfortable!
No TV service in rooms. Only local tv unable to connect or mirror. Spent Two days trying to figure it out only to be told when I was checking out that the TVs don’t work. I was told that you are able to order movies previously prior to the start of the upgrade but now you can’t. This was disappointing that we couldn’t cast or screen anything to the TV and we are only left with local channels. What do you want to do in your hotel room is watch movies and when you’re unable to do that it’s disappointing.
No vegimite for the first four days at breakfast It sounds trivial but when it’s what you want it’s strange to be told they didn’t have any and they run out I don’t understand why someone couldn’t go to Coles and buy a few jars. 3 mornings in a row we had to explain that we had breakfast included Finally rectified by the wonderful Melanie on the fourth day. We have to say the Moku food was not great. There were some very odd flavours and we found the chicken was not cooked properly in a couple of meals. It would’ve been great if you could order a simple toasted sandwich, a pizza or even cake with your coffee.
The other comment that we would like to makeIs about the towels system. It is crazy to come to reception and Q up behind 20 people just to have a towel it should be in a separate space. We did have a great stay in Cairns And despite a few floors we would recommend
Posted by Gemma on 25 Apr. 2022
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Comment from Hotel Management
29 Apr. 2022
by Shelly
Hello Gemma
Thank you for your review there are so many things we can learn from your review just by making a few small changes so thank you for this. I'm happy that Mel looked after you and was able to have your breakfast correctly charged. I will pass on the positive feedback to Mel.
Look forward to welcoming you back in the future Gemma.
Kind regards
Shelly
Operations Manager
5 out of 5
Novotel is a great stay for families. It is a close walk to shops and restaurants. Would definitely recommend!
Posted by Julie on 18 Apr. 2022
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Comment from Hotel Management
29 Apr. 2022
by Shelly
Thank you fort he 5 out of 5 Julie
happy to read the entire family enjoyed . 😁
4 out of 5
Room cleaned daily. Loved the oudoor pool and its proximity to everything.
Posted by dundee on 15 Apr. 2022
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Comment from Hotel Management
29 Apr. 2022
by shelly
Happy to read you had time to enjoy the pool Dundee.
Next time we can hopefully make your stay a 5 out of 5
4 out of 5
Great place
Posted by Geoffrey on 9 Apr. 2022
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Comment from Hotel Management
15 Apr. 2022
by Shelly
Hello Geoffrey,
Happy to read that you though Novotel Cairns is a ' great place'.
Look forward to welcoming you back.
Kind regards
Shelly
Operations Manager
5 out of 5
Loved the clean rooms, location to
Cafés and restaurants was within walking distance. The pool was amazing.
Posted by Sharon on 14 Mar. 2022
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Comment from Hotel Management
29 Apr. 2022
by Shelly
Thank you for the 5 out of 5 Sharon happy to read you enjoyed our clean rooms and the pool.😁
5 out of 5
This property was amazing
Posted by Nicole on 9 Mar. 2022
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Comment from Hotel Management
10 Mar. 2022
by Shelly
Hello Nicole
Thank you for the 5 out of 5 and the amazing review .
Kind regards
Shelly
Due to COVID-19, this property’s food and beverage options may be limited.
Property Features
Novotel Cairns Oasis Resort offers its guests a children's pool, an outdoor pool, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 1938 square feet (180 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Cairns Oasis Resort. Parking is available for a fee. This 4.5-star Cairns hotel is smoke free.
314 guestrooms or units
6 levels
4 buildings
1938 sq ft of conference space
180 sq m of conference space
Deli
Childcare (surcharge)
Poolside lounge chairs
Conference center
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Outdoor picnic space
Television in lobby
ATM
Elevator
No smoking on site
Water dispenser
Bar or lounge
Bar by the pool
Dining venue
Swim-up bar
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Children's pool
Free WiFi
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Refrigerator
Microwave (on request)
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Wireless internet access
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Train station: Cairns Station (1.7 km / 1.1 mi)
Parking: Self parking available for a surcharge
Room Amenities
Novotel Cairns Oasis Resort offers 314 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. 55-inch LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cairns hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered daily and microwaves can be requested.
Private balcony
In-room dining (limited hours)
LCD television
Digital channels
Refrigerator
Microwave available
Coffee maker
Shower
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Air conditioning
Ensuite bathroom
Unique furnishings
Unique decor
Connecting rooms available
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.
Moku - Overlooking the pool and garden, this restaurant serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting).
Moku Bar + Grill - This bar serves brunch, lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.
Moku Beach Club - This poolside bar serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Late night fare is available from room service (during limited hours).
Nearby Activities
An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are available for AUD 60.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay for free – 2
Debit cards
Staffed front desk
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety
Property does not require health documentation at check-in
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 100.00 per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: AUD 38 per person (approximately)
Self parking fee: AUD 10 per night
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out fee: AUD 200 (subject to availability)
In-room microwave fee: AUD 50 per stay
Rollaway bed fee: AUD 60.0 per night
Credit card charges are subject to a surcharge of 1.2 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Cairns Novotel Oasis Resort
Cairns Novotel Resort
Cairns Oasis Novotel
Novotel Cairns
Novotel Cairns Oasis
Novotel Cairns Oasis Resort
Novotel Oasis
Novotel Oasis Resort
Novotel Oasis Resort Cairns
Oasis Cairns Resort
Accor Cairns Oasis Hotel
Novotel Cairns Oasis Hotel Cairns
Oasis Hotel Cairns
Oasis Cairns
Oasis Resort Cairns
Cairns Novotel
Novotel Cairns Oasis Cairns
Novotel Cairns Oasis Resort Hotel
Novotel Cairns Oasis Resort Cairns
Novotel Cairns Oasis Resort Hotel Cairns
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Awards & Affiliations
UNESCO Sustainable Tourism Pledge
National Rating
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
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Frequently Asked Questions
Novotel Cairns Oasis Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.
Novotel Cairns Oasis Resort uses enhanced cleaning measures, ensures social distancing, and gives staff personal protective equipment. Sanitization practices of Bureau Veritas (third-party expert - Global) are followed. Contactless room service is available.
Yep, Novotel Cairns Oasis Resort has a self car park for AUD 10 per night.
The closest beach to Novotel Cairns Oasis Resort is Clifton Beach (19.9 km).
Yep, and guests recommend it! Novotel Cairns Oasis Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.
Al fresco dining and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Novotel Cairns Oasis Resort.
You bet! With amenities like a children's pool and babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise Novotel Cairns Oasis Resort is a hit with families.
Yep, our guests give a thumbs up to the buffet brekkie here! Available daily from 6 AM to 10 AM, this is the perfect place to fuel up for a day full of adventure.
No, Novotel Cairns Oasis Resort does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.
Check-in begins at 2:00 PM. Check-out time is 11 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
