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4.4 out of 5

"It was a family oriented resort in a well positioned spot near the shops and night entertainment but at the same time quiet enough to relax and enjoy ... " More

By a verified traveller on Sun 15 May 2022

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Novotel Cairns Oasis Resort. Within just a 10-minute stroll, you'll find Cairns Esplanade and Cairns Night Markets. Highlights at this family-friendly hotel include in-room free WiFi, balconies, and LCD TVs.

TVs with digital channels are featured in all 314 individually decorated rooms, and you can enjoy in-room childcare, coffee/tea makers, and safes. Refrigerators and room service make in-room dining convenient. Hair dryers, phones, and irons/ironing boards are also available.

The restaurant, Moku , is open for breakfast and dinner. Moku Bar + Grill is the hotel's own bar, serving drinks along with brunch and lunch. Enjoy the outdoor swimming pool, gym, kids' swimming pool, and pool loungers. 1938 square feet (180 square meters) of event facilities include a conference center, and other business amenities include a business center. Added amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

Places within a 15-minute walk of this 4.5-star Cairns Central Business District hotel include Cairns Central Shopping Centre and Cairns Convention Centre.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$236* Per night/room 31 May - 1 Jun.

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Double Room, 2 Double Beds, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Double Room, 2 Double Beds, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Novotel Cairns Oasis Resort ratings based on 78 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Cairns Oasis Resort

Everyone (16) Couples (15) Family (31)
4 out of 5
It was a family oriented resort in a well positioned spot near the shops and night entertainment but at the same time quiet enough to relax and enjoy the moment.

Posted by on 15 May 2022

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Comment from Hotel Management

24 May 2022 by Shelly

Hello Luis Good to see that you not only enjoyed our little Oasis but also enjoyed Cairns City. Look forward to welcoming you back. Kind regards Shelly Operations Manager

4 out of 5
The water flooded the floor in the bathroom every time we had a shower

Posted by on 10 May 2022

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Comment from Hotel Management

10 May 2022 by Shelly

Hello Michael Sorry you had issues with the shower flooding the floor I can imagine that this would have been very inconvenience. Michael it looks like you enjoyed the rest of your stay. Kind regards Shelly Operations Manager

5 out of 5
Great stay

Posted by on 6 May 2022

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Comment from Hotel Management

10 May 2022 by Shelly

Thank you for the 5 out of 5 Nicholas

5 out of 5
Amazing, definately will be back when visiting Cairns.

Posted by on 2 May 2022

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Comment from Hotel Management

6 May 2022 by Shelly

Hello Jake Thankyou for the 5 out of 5 look forward to welcoming you back. Kind regards Shelly Operations Manager

4 out of 5
It’s a great place! Pool is great location is great! Staff lovely! Rooms nice and beds super comfortable! No TV service in rooms. Only local tv unable to connect or mirror. Spent Two days trying to figure it out only to be told when I was checking out that the TVs don’t work. I was told that you are able to order movies previously prior to the start of the upgrade but now you can’t. This was disappointing that we couldn’t cast or screen anything to the TV and we are only left with local channels. What do you want to do in your hotel room is watch movies and when you’re unable to do that it’s disappointing. No vegimite for the first four days at breakfast It sounds trivial but when it’s what you want it’s strange to be told they didn’t have any and they run out I don’t understand why someone couldn’t go to Coles and buy a few jars. 3 mornings in a row we had to explain that we had breakfast included Finally rectified by the wonderful Melanie on the fourth day. We have to say the Moku food was not great. There were some very odd flavours and we found the chicken was not cooked properly in a couple of meals. It would’ve been great if you could order a simple toasted sandwich, a pizza or even cake with your coffee. The other comment that we would like to makeIs about the towels system. It is crazy to come to reception and Q up behind 20 people just to have a towel it should be in a separate space. We did have a great stay in Cairns And despite a few floors we would recommend

Posted by on 25 Apr. 2022

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Comment from Hotel Management

29 Apr. 2022 by Shelly

Hello Gemma Thank you for your review there are so many things we can learn from your review just by making a few small changes so thank you for this. I'm happy that Mel looked after you and was able to have your breakfast correctly charged. I will pass on the positive feedback to Mel. Look forward to welcoming you back in the future Gemma. Kind regards Shelly Operations Manager

5 out of 5
Novotel is a great stay for families. It is a close walk to shops and restaurants. Would definitely recommend!

Posted by on 18 Apr. 2022

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Comment from Hotel Management

29 Apr. 2022 by Shelly

Thank you fort he 5 out of 5 Julie happy to read the entire family enjoyed . 😁

4 out of 5
Room cleaned daily. Loved the oudoor pool and its proximity to everything.

Posted by on 15 Apr. 2022

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Comment from Hotel Management

29 Apr. 2022 by shelly

Happy to read you had time to enjoy the pool Dundee. Next time we can hopefully make your stay a 5 out of 5

4 out of 5
Great place

Posted by on 9 Apr. 2022

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Comment from Hotel Management

15 Apr. 2022 by Shelly

Hello Geoffrey, Happy to read that you though Novotel Cairns is a ' great place'. Look forward to welcoming you back. Kind regards Shelly Operations Manager

5 out of 5
Loved the clean rooms, location to Cafés and restaurants was within walking distance. The pool was amazing.

Posted by on 14 Mar. 2022

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Comment from Hotel Management

29 Apr. 2022 by Shelly

Thank you for the 5 out of 5 Sharon happy to read you enjoyed our clean rooms and the pool.😁

5 out of 5
This property was amazing

Posted by on 9 Mar. 2022

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Comment from Hotel Management

10 Mar. 2022 by Shelly

Hello Nicole Thank you for the 5 out of 5 and the amazing review . Kind regards Shelly

About the Novotel Cairns Oasis Resort

Location 122 Lake St, Cairns, QLD 4870

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Novotel Cairns Oasis Resort offers its guests a children's pool, an outdoor pool, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 1938 square feet (180 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Cairns Oasis Resort. Parking is available for a fee. This 4.5-star Cairns hotel is smoke free.

  • 314 guestrooms or units
  • 6 levels
  • 4 buildings
  • 1938 sq ft of conference space
  • 180 sq m of conference space
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Cairns Station (1.7 km / 1.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Cairns Oasis Resort offers 314 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. 55-inch LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cairns hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered daily and microwaves can be requested.

  • Private balcony
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Moku - Overlooking the pool and garden, this restaurant serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting).

Moku Bar + Grill - This bar serves brunch, lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.

Moku Beach Club - This poolside bar serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Late night fare is available from room service (during limited hours).

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 38 per person (approximately)
  • Self parking fee: AUD 10 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: AUD 200 (subject to availability)
  • In-room microwave fee: AUD 50 per stay
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns Novotel Oasis Resort
  • Cairns Novotel Resort
  • Cairns Oasis Novotel
  • Novotel Cairns
  • Novotel Cairns Oasis
  • Novotel Cairns Oasis Resort
  • Novotel Oasis
  • Novotel Oasis Resort
  • Novotel Oasis Resort Cairns
  • Oasis Cairns Resort
  • Accor Cairns Oasis Hotel
  • Novotel Cairns Oasis Hotel Cairns
  • Oasis Hotel Cairns
  • Oasis Cairns
  • Oasis Resort Cairns
  • Cairns Novotel
  • Novotel Cairns Oasis Cairns
  • Novotel Cairns Oasis Resort Hotel
  • Novotel Cairns Oasis Resort Cairns
  • Novotel Cairns Oasis Resort Hotel Cairns

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.