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4.4 out of 5

"Great place to stay, the pool bar made the hot days enjoyable " More

By a verified traveller on Thu 14 Mar 2024

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Novotel Cairns Oasis Resort. Within just a 10-minute stroll, you'll find Cairns Esplanade and Cairns Night Markets. Highlights at this family-friendly hotel include in-room free WiFi, balconies, and LCD TVs.

The restaurant, Moku, is open for breakfast and dinner. Moku Bar + Grill is the hotel's own bar, serving drinks along with brunch and lunch. Enjoy the outdoor swimming pool, gym, kids' swimming pool, and pool loungers. 1938 square feet (180 square meters) of event facilities include 7 meeting rooms and a conference center, and other business amenities include a business center. Added amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

Sights within a 20-minute walk of this 4.5-star Cairns Central Business District hotel include Cairns Central Shopping Centre and Cairns Convention Centre.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$218* Per night/room 24 Mar. - 25 Mar.

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room, 2 Double Beds, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Double Room, 2 Double Beds, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Novotel Cairns Oasis Resort ratings based on 132 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Cairns Oasis Resort

Everyone (38) Couples (19) Family (46)
5 out of 5
Great place to stay, the pool bar made the hot days enjoyable

Posted by on 14 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by Kim

Thank you for your amazing feedback Cory! We look forward welcoming you back to the resort.

5 out of 5
The Novotel Oasis is just amazing, especially the staff. Melanie was just beautiful at morning breakfast and she made the kids feel so welcome and they enjoyed her attention. Deb was also wonderful at breakfast and with the kids on the weekends.They both made the family holidays so enjoyable. Nothing was a hassle. I will definitely be coming back in the future. Due to the rain nothing seemed to dry in the room. A small clothes airer or line would be very handy for families to dry wet clothes / swimwear

Posted by on 13 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by Kim

Thank you for your kind words Suzanne! Thrilled to read Mel and Deb made the kids feel so welcome, I will share your kind words with both of them. We look forward welcoming you back to the resort.

5 out of 5
Really lovely friendly staff

Posted by on 3 Mar. 2024

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Comment from Hotel Management

5 Mar. 2024 by Kim

Thank you for the amazing review! We are glad to hear you enjoyed your stay and appreciated our lovely staff.

5 out of 5
Very convenient to restaurants and shopping all within a short walk from the motel.

Posted by on 14 Jan. 2024

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Comment from Hotel Management

14 Jan. 2024 by Kim

Thank you for the amazing review!

4 out of 5

Posted by on 5 Jan. 2024

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Comment from Hotel Management

9 Jan. 2024 by Kim

Thank you for the amazing review!

5 out of 5
Great facility and pool. Nice ataff

Posted by on 5 Dec. 2023

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Comment from Hotel Management

5 Dec. 2023 by kim

Thank you for your lovely words, we look forward welcoming you back.

5 out of 5
Thank you for a wonderful family atmosphere & awesome breakfast

Posted by on 10 Oct. 2023

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Comment from Hotel Management

29 Oct. 2023 by kim

Amazing to read you had a wonderful stay Tamara. We're looking forward welcoming you back!

3 out of 5
Lovely location, pool great for families. If you’re stuck on the side next to Crystalbrook you’ll cop the loud noise that comes from their big industrial exhaust that’ll ensure your sleep is interrupted through the night. Lovely staff I have to say and can’t fault them at all there.

Posted by on 24 Sep. 2023

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Comment from Hotel Management

25 Sep. 2023 by Kim

Thank you for your feedback and kind words in regards to our staff members. We hope to welcome you again soon.

5 out of 5
Loved our stay, wonderful staff, convenient location, fun,happy atmosphere. Loved the pool area. Thank you for a fabulous stay

Posted by on 21 Sep. 2023

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Comment from Hotel Management

22 Sep. 2023 by kim

Thank you for your amazing review. Looking forward welcoming you back to our lovely oasis.

5 out of 5
Our room was large, clean and overlooked the pool which was stunning. Beds were comfy, towels were soft and huge! Our toddler loved the beach entry pool. Great location, great night time atmosphere, The balconies made me feel worried, we were travelling with our 3 year old and he would be able to climb the railing if given the opportunity. I also felt breakfast was lacking especially for the price, there was not the range of options that I was expecting.

Posted by on 18 Aug. 2023

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Comment from Hotel Management

29 Aug. 2023 by Kristy - Director of Sales

Hi KarinaWe appreciate you taking the time to leave a review of Novotel Cairns Oasis Resort on Expedia. We also thank you for choosing to leave us with a perfect score of 5/5.It is fabulous to read you enjoyed so many amenities at the hotel including time around our pool and beach club. Please be assured I will share your comments with regards to breakfast and its offerings with our culinary director, so that he may review this moving forward.Once again thank you for your feedback and we do hope to welcome you back very soon.

About the Novotel Cairns Oasis Resort

Location 122 Lake St, Cairns, QLD 4870

Property Features

Novotel Cairns Oasis Resort offers its guests a children's pool, an outdoor pool, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and 7 meeting rooms. Event space at this hotel measures 1938 square feet (180 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Cairns Oasis Resort. Parking is available for a fee. This 4.5-star Cairns hotel is smoke free.

  • 314 guestrooms or units
  • 6 levels
  • 4 buildings
  • 1938 sq ft of conference space
  • 180 sq m of conference space
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Cairns Station (1.1 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Cairns Oasis Resort offers 314 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. 55-inch LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cairns hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Microwaves, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Moku - Overlooking the pool and garden, this restaurant serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting).

Moku Bar + Grill - This bar serves brunch, lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.

Moku Beach Club - This poolside bar serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Late night fare is available from room service (during limited hours).

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 15 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 15
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not require health documentation at check-in
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 37 per person
  • Covered self parking fee: AUD 12 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: AUD 200 (subject to availability)
  • In-room microwave fee: AUD 50 per stay
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns Novotel Oasis Resort
  • Cairns Novotel Resort
  • Cairns Oasis Novotel
  • Novotel Cairns
  • Novotel Cairns Oasis
  • Novotel Cairns Oasis Resort
  • Novotel Oasis
  • Novotel Oasis Resort
  • Novotel Oasis Resort Cairns
  • Oasis Cairns Resort
  • Accor Cairns Oasis Hotel
  • Novotel Cairns Oasis Hotel Cairns
  • Oasis Hotel Cairns
  • Oasis Cairns
  • Oasis Resort Cairns
  • Cairns Novotel
  • Novotel Cairns Oasis Cairns
  • Novotel Cairns Oasis Resort Hotel
  • Novotel Cairns Oasis Resort Cairns
  • Novotel Cairns Oasis Resort Hotel Cairns

You should know

  • One child 15 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.