4.1 out of 5

"Very good place to stay. Great breakfast and nice rooms " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Novotel Cairns Oasis Resort. You'll find Cairns Aquarium a few steps away and Cairns Night Markets within a 10-minute stroll. Highlights at this family-friendly hotel include in-room free WiFi, free high-speed Internet, and balconies.

LCD TVs with satellite channels are featured in all 314 rooms, and you can enjoy in-room childcare, coffee/tea makers, and free newspapers. Fridges and round-the-clock room service make in-room dining convenient. You'll find nice touches like soaking tubs, bathrobes, and slippers to enhance your stay. In-room massages, safes, and hairdryers are also available.

A day of pampering can include massages and facials. The restaurant, Mizuna Restaurant, is open for breakfast and dinner. Novo Bar is the hotel's own lobby lounge, serving drinks along with dinner and light fare. Enjoy the outdoor swimming pool, fitness centre, spa tub, and kids' swimming pool. Additionally, you'll find free WiFi in public areas, a conference centre, and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

Places within a 15-minute walk of this 4.5-star Cairns Central Business District hotel include Cairns Esplanade and Cairns Central Shopping Centre.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$135 per night

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Novotel Cairns Oasis Resort ratings based on 1,006 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Cairns Oasis Resort

Everyone (525) Couples (274) Business (2) Students (1) Family (202) Other (1)
4 out of 5
Very difficult to book direct so used wotif. Hotel being renovated which we didn't know about. Still a great stay as always.

Posted by on 15 Jan 2019

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3 out of 5
Great pool, Great bar, rooms very dated, beds very uncomfortable. Staff extremely bubbly and helpful.

Posted by on 14 Jan 2019

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Comment from Hotel Management

15 Jan 2019 by Scott G

Russell, Thank you for choosing to stay with us and we hope to welcome you back again soon. We are currently undergoing room refurbishments so watch this space. Regards, Scott Grant General Manager

5 out of 5
Very friendly and professional staff, great pool area and fun activities for the kids.

Posted by on 8 Jan 2019

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Comment from Hotel Management

15 Jan 2019 by Scott G

Anonymous, Thank you for taking the time to review our hotel and great to hear our team looked after you well. We look forward to welcoming you and your family back again soon. Regards, Scott Grant General Manager

4 out of 5
Great experience. Staff friendly. However management needs to give more staff to pool area.

Posted by on 6 Jan 2019

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Comment from Hotel Management

15 Jan 2019 by Scott G

Anonymous, Thank you for taking the time to review our hotel. We will certainly take on board your comments regarding the pool bar service. We hope to welcome you back again soon. Regards, Scott Grant General Manager

4 out of 5

Posted by on 1 Jan 2019

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Comment from Hotel Management

5 Jan 2019 by Scott G

Thank you for taking the time to review our hotel

4 out of 5
Good location with a nice pool. It would be better if there's some activities espcial for the kids during Christmas time.

Posted by on 26 Dec 2018

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Comment from Hotel Management

28 Dec 2018 by Scott G

Helen, Thank you for taking the time to review our hotel. We have our Resortology holiday program which is an activity daily. We advertise this in our newsletter in our guest rooms, we will look at other ways to make the information easier to find. We hope to welcome you back again soon. Regards, Scott Grant General Manager

5 out of 5

Posted by on 23 Dec 2018

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Comment from Hotel Management

23 Dec 2018 by Georgia - Guest Experience Manager

Thanks for your review!

1 out of 5

Posted by on 16 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by Scott G

Anonymous, Sorry we didn't meet you expectations, I will be addressing with our team to resolve. Thank you, Scott Grant General Manager Novotel Cairns Oasis Resort

3 out of 5
VEry messy due to renovation rooms could do with a coupke of chairs to have a coffee or just relax very noisy early morning with works going on otherwise pool was good coukd do with outdoor spa

Posted by on 7 Nov 2018

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Comment from Hotel Management

8 Nov 2018 by Scott G

Thank you for choosing to stay with us at Novotel Cairns Oasis. Sorry for the disruption from the renovation, we are nearly complete. Great to hear you enjoyed our pool area. We hope to welcome you back to our hotel again. Regards, Scott Grant General Manager

2 out of 5
We were very dissapointed, the hotel was under major renovation which was not stated on wotif when we booked. We had to ask for fresh towels as they were not supplied when room was cleaned, also milk and tea was not replenished. Also a wedding took over most of the pool area and we were all asked to stay quiet and had to wait over an hour to order drinks as all staff had been allocated to the wedding. Sorry Wotif, but I won't be utilising your services anymore.

Posted by , from Sydney on 6 Nov 2018

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Comment from Hotel Management

8 Nov 2018 by Scott G

Pam, I am sorry for your poor experience at our hotel. Our renovation works are nearly complete. I have addressed the concern you mention about no beverage service at the pool while a wedding was going on and will ensure this is rectified moving forward. We hope you will give us another opportunity to show you a true Novotel Cairns Oasis Resort experience. Regards, Scott Grant General Manager

About the Novotel Cairns Oasis Resort

Location 122 Lake St, Cairns, QLD 4870

Property Features

Novotel Cairns Oasis Resort offers its guests an outdoor pool, a kid's pool, a spa tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A swim-up bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1938 square feet (180 square metres) and includes conference centres. Spa services, a terrace, and tour or ticket assistance are also featured at the luxury Novotel Cairns Oasis Resort. For a fee, parking is available. This 4.5-star Cairns hotel is smoke free.

  • 314 guestrooms or units
  • 6 levels
  • 4 buildings
  • 1938 sq ft of conference space
  • 180 sq. m of conference space
  • Dining venue
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (6.6 km / 4.1 mi)
  • Train station: Cairns Station (1.7 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Cairns Oasis Resort offers 314 forms of air-conditioned accommodation with a safe and free newspapers. Rooms open to balconies or patios. LCD televisions come with premium satellite channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Cairns hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Microwaves and in-room massages can be requested. Housekeeping is provided on a daily basis.

  • Private balcony or patio
  • Deep soaking tub
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Microwave available
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.

Mizuna Restaurant – Overlooking the pool and garden, this restaurant serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Novo Bar – This lobby lounge serves dinner and light fare. Open daily.

Aqua Bar – This poolside bar serves lunch and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a fitness centre.

Spa Services

  • Number of treatment rooms 1
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 30 per person (approximately)
  • Self-parking fee: AUD 9 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: AUD 200 (subject to availability)
  • In-room microwave fee: AUD 50 per stay
  • Rollaway beds are available for an additional fee
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Cairns Oasis Resort
  • Novotel Oasis Resort
  • Novotel Cairns Oasis
  • Novotel Oasis
  • Novotel Cairns Oasis Hotel Cairns
  • Oasis Cairns
  • Oasis Resort Cairns
  • Cairns Novotel
  • Accor Cairns Oasis Hotel
  • Oasis Hotel Cairns

You should know

  • The total price shown includes a resort fee.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.