4.1 out of 5

"Very good place to stay. Great breakfast and nice rooms " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Novotel Cairns Oasis Resort. You'll find Cairns Aquarium a few steps away and Cairns Night Markets within a 10-minute stroll. Highlights at this family-friendly hotel include in-room free WiFi, free high-speed Internet, and balconies.

LCD TVs with satellite channels are featured in all 314 rooms, and you can enjoy in-room childcare, coffee/tea makers, and free newspapers. Fridges and round-the-clock room service make in-room dining convenient. You'll find nice touches like soaking tubs, bathrobes, and slippers to enhance your stay. In-room massages, safes, and hairdryers are also available.

A day of pampering can include massages and facials. The restaurant, Mizuna Restaurant, is open for breakfast and dinner. Novo Bar is the hotel's own lobby lounge, serving drinks along with dinner and light fare. Enjoy the outdoor swimming pool, fitness centre, spa tub, and kids' swimming pool. Additionally, you'll find free WiFi in public areas, a conference centre, and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

Places within a 15-minute walk of this 4.5-star Cairns Central Business District hotel include Cairns Esplanade and Cairns Central Shopping Centre.

Standard Room King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$124 per night

Standard 2 Double Bed Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Novotel Cairns Oasis Resort ratings based on 1,015 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Cairns Oasis Resort

Everyone (532) Couples (275) Business (2) Students (1) Family (202) Other (1)
4 out of 5
Central location. Great pool! Bathroom could do with a reno, although clean.

Posted by on 22 Mar. 2019

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Comment from Hotel Management

25 Mar. 2019 by Scott G

Mary, Thank you for taking the time to review our hotel. Great to hear you enjoyed your stay and we hope to see you again soon. Regards, Scott Grant General Manager

1 out of 5
Airconditioning not working. Room changes. Mould in bathroom, dirty room.

Posted by on 18 Mar. 2019

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Comment from Hotel Management

25 Mar. 2019 by Scott G

Sorry there were issues with your room and sorry to hear we were not able to resolve. We hope you will give us a chance to improve. Thank you, Scott Grant General Manager

4 out of 5
Kids really enjoyed the pool! Very relaxing and nice with the outdoor bar close by.

Posted by on 4 Feb. 2019

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Comment from Hotel Management

7 Feb. 2019 by Scott G

Anonymous, Thank you for choosing to stay with us at Novotel Cairns Oasis Resort. Great to hear you enjoyed our pool and outdoor bar. We hope to welcome you back again. Regards, Scott Grant General Manager

4 out of 5
Good Location, Get woken up by the bats at 430am Our beds were squeeky the room was for 4 people but only had 2 coffee mugs Pool was great Staff were great and breakfast was great

Posted by on 30 Jan. 2019

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Comment from Hotel Management

7 Feb. 2019 by Scott G

Anonymous, Thank you for choosing to stay with us. Sorry there was some noise issues with your room. Fantastic to hear our team looked after you well and you enjoyed breakfast. We look forward to welcoming you back again soon. Regards, Scott Grant General Manager

5 out of 5
Well located to the central city hub so you can walk to most venues

Posted by on 28 Jan. 2019

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Comment from Hotel Management

29 Jan. 2019 by Scott G

Thank you for taking the time to review our hotel. Great to hear you enjoyed your Novotel Cairns Oasis Experience and hope to welcome you back again soon. Cheers Scott Grant General Manager

1 out of 5
When I made the booking, breakfast was included with the money I paid, but when I checked in I was told I have to pay extra for the breakfast. So I wasn’t impressed.

Posted by on 27 Jan. 2019

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Comment from Hotel Management

31 Jan. 2019 by Scott G

Thank you for choosing to stay with us. I am sorry there was an issue with your reservation and the included breakfast. I will follow up with our teams to ensure reservation paperwork is checked. Once again sorry and we hope you will give us another chance. Thank you, Scott Grant General Manager

5 out of 5

Posted by on 24 Jan. 2019

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Comment from Hotel Management

29 Jan. 2019 by Scott G

Thank you for the 5 out of 5

4 out of 5
Beautiful pool, excellent hotel staff, rooms were clean and comfortable!

Posted by on 20 Jan. 2019

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Comment from Hotel Management

21 Jan. 2019 by Scott G

Thank you for choosing to stay with us, great to hear our team looked after you well and you enjoyed our hotel. Look forward to welcoming you back again soon. Regards, Scott Grant General Manager

5 out of 5
A very relaxing and pleasurable experience at a hotel that has perfect services and staff.

Posted by , from AU on 17 Jan. 2019

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Comment from Hotel Management

21 Jan. 2019 by Scott G

Dana, Thank you for taking the time to review our hotel and for the 5 out of 5 rating. Great to hear our team looked after you well. We look forward to welcoming you back again soon. Cheers Scott Grant General Manager

4 out of 5
Very difficult to book direct so used wotif. Hotel being renovated which we didn't know about. Still a great stay as always.

Posted by on 15 Jan. 2019

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Comment from Hotel Management

21 Jan. 2019 by Scott G

Thank you for taking the time to review our hotel and great to hear you have stayed with us in the past. Sorry there were issues with making the reservation will review, we look forward to welcoming you back again soon. Regards, Scott Grant General Manager

About the Novotel Cairns Oasis Resort

Location 122 Lake St, Cairns, QLD 4870

Property Features

Novotel Cairns Oasis Resort offers its guests an outdoor pool, a kid's pool, a spa tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A swim-up bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1938 square feet (180 square metres) and includes conference centres. Spa services, a terrace, and tour or ticket assistance are also featured at the luxury Novotel Cairns Oasis Resort. For a fee, parking is available. This 4.5-star Cairns hotel is smoke free.

  • 314 guestrooms or units
  • 6 levels
  • 4 buildings
  • 1938 sq ft of conference space
  • 180 sq. m of conference space
  • Dining venue
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (6.6 km / 4.1 mi)
  • Train station: Cairns Station (1.7 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Cairns Oasis Resort offers 314 forms of air-conditioned accommodation with a safe and free newspapers. Rooms open to balconies or patios. LCD televisions come with premium satellite channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Cairns hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Microwaves and in-room massages can be requested. Housekeeping is provided on a daily basis.

  • Private balcony or patio
  • Deep soaking tub
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Microwave available
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.

Mizuna Restaurant – Overlooking the pool and garden, this restaurant serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Novo Bar – This lobby lounge serves dinner and light fare. Open daily.

Aqua Bar – This poolside bar serves lunch and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a fitness centre.

Spa Services

  • Number of treatment rooms 1
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 30 per person (approximately)
  • Self-parking fee: AUD 9 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: AUD 200 (subject to availability)
  • In-room microwave fee: AUD 50 per stay
  • Rollaway beds are available for an additional fee
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Cairns Oasis Resort
  • Novotel Oasis Resort
  • Novotel Cairns Oasis
  • Novotel Oasis
  • Novotel Cairns Oasis Hotel Cairns
  • Oasis Cairns
  • Oasis Resort Cairns
  • Cairns Novotel
  • Accor Cairns Oasis Hotel
  • Oasis Hotel Cairns

You should know

  • The total price shown includes a resort fee.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.