4.1 out of 5

"Very good place to stay. Great breakfast and nice rooms " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Novotel Cairns Oasis Resort. You'll find Cairns Aquarium a few steps away and Cairns Night Markets within a 10-minute stroll. Highlights at this family-friendly hotel include in-room free WiFi, free high-speed Internet, and balconies.

LCD TVs with satellite channels are featured in all 314 rooms, and you can enjoy in-room childcare, coffee/tea makers, and free newspapers. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. You'll find nice touches like soaking tubs, bathrobes, and slippers to enhance your stay. In-room massages, safes, and hairdryers are also available.

A day of pampering can include massages and facials. The restaurant, Mizuna Restaurant, is open for breakfast and dinner. Novo Bar is the hotel's own lobby lounge, serving drinks along with dinner and light fare. Enjoy the outdoor swimming pool, fitness centre, spa tub, and kids' swimming pool. A conference centre and meeting rooms are among the business amenities offered. Added amenities include free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

Places within a 15-minute walk of this 4.5-star Cairns Central Business District hotel include Cairns Esplanade and Cairns Central Shopping Centre.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$127 per night

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Novotel Cairns Oasis Resort ratings based on 999 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Cairns Oasis Resort

Everyone (518) Couples (274) Business (2) Students (1) Family (202) Other (1)
1 out of 5

Posted by on 16 Nov 2018

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Comment from Hotel Management

26 Nov 2018 by Scott G

Anonymous, Sorry we didn't meet you expectations, I will be addressing with our team to resolve. Thank you, Scott Grant General Manager Novotel Cairns Oasis Resort

3 out of 5
VEry messy due to renovation rooms could do with a coupke of chairs to have a coffee or just relax very noisy early morning with works going on otherwise pool was good coukd do with outdoor spa

Posted by on 7 Nov 2018

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Comment from Hotel Management

8 Nov 2018 by Scott G

Thank you for choosing to stay with us at Novotel Cairns Oasis. Sorry for the disruption from the renovation, we are nearly complete. Great to hear you enjoyed our pool area. We hope to welcome you back to our hotel again. Regards, Scott Grant General Manager

2 out of 5
We were very dissapointed, the hotel was under major renovation which was not stated on wotif when we booked. We had to ask for fresh towels as they were not supplied when room was cleaned, also milk and tea was not replenished. Also a wedding took over most of the pool area and we were all asked to stay quiet and had to wait over an hour to order drinks as all staff had been allocated to the wedding. Sorry Wotif, but I won't be utilising your services anymore.

Posted by , from Sydney on 6 Nov 2018

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Comment from Hotel Management

8 Nov 2018 by Scott G

Pam, I am sorry for your poor experience at our hotel. Our renovation works are nearly complete. I have addressed the concern you mention about no beverage service at the pool while a wedding was going on and will ensure this is rectified moving forward. We hope you will give us another opportunity to show you a true Novotel Cairns Oasis Resort experience. Regards, Scott Grant General Manager

2 out of 5
I've stayed on a few occasions now. Sadly this wasn't as good an experience for me. The renovations and noise above my room into the evening was disappointing. I contacted reception on 3 occasions as the construction extended beyond 7 pm.. The staff were great, as always. The carpet in my room was very dirty - stained. I understand that you are renovating and I think this will help.

Posted by , from Australia on 5 Nov 2018

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Comment from Hotel Management

5 Nov 2018 by Scott G

M, Thank you for being a return guest to our hotel. Sorry your latest experience wasn't the greatest for you. Our refurbishment works are nearly complete. We hope you will give us another chance on your next visit to Cairns. Regards, Scott Grant General Manager

4 out of 5
Nice central location with serviceable rooms and facilties. Renovations notice would have been nice.

Posted by on 28 Oct 2018

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Comment from Hotel Management

29 Oct 2018 by Georgia - Guest Experience Manager

Thank you for your review! I am very sorry that you were not notified about our renovations, we have advertised on expedia's website and our own website so please accept my apologies you did not know. I am very pleased to hear that you like our location and facilities. We hope we can welcome you back in the future!

2 out of 5
On your website, you say renovations commencing mid October, we stayed in September and renovations were well underway!!! We would not of stayed at the Novotel knowing we were going to hear Jackhammers at 7am. The dining / breakfast facilities were below Novotel standards.

Posted by , from Qld on 2 Oct 2018

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Comment from Hotel Management

4 Oct 2018 by Georgia - Guest Experience Manager

Hi Jo, Thanks for your comments. We have investigated and have had this information corrected. We started in June but our rooms will start from October so I apologise for the confusion. Thanks again and I hope we can welcome you back in the future.

2 out of 5

Posted by on 25 Sep 2018

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Comment from Hotel Management

28 Sep 2018 by Georgia - Guest Experience Manager

Thanks for your review! I am sorry that you feel our resort is worth 2 stars and you did not enjoy your time with us. I hope we can serve you better in the future.

5 out of 5
We had a 7 night stay at the Novotel. We enjoyed our stay and would go back. The room was great. Good view of the pool. Pool was great for kids. Excellent location to shops and restaurants. Even though hotel was under renovation it didn't bother us at all. Loved our stay.

Posted by on 25 Sep 2018

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Comment from Hotel Management

28 Sep 2018 by Georgia - Guest Experience Manager

Hi amz22, Thank you for your review! I am so delighted to hear that you enjoyed your time with us and our renovations did not disrupt your stay. Its great to hear that you and the kids like or pool area and our central location. I hope we can welcome you back again in the future.

4 out of 5
Reno’s and bathroom not modern need updating still stick in the 80s

Posted by on 23 Sep 2018

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Comment from Hotel Management

24 Sep 2018 by Georgia - Guest Experience Manager

Thanks for your review! We are currently embarking on a multi-million dollar renovation which includes Bar, Restaurant, Lobby and shortly our Rooms. We appreciate your patience with us while we complete this transformation. We hope to welcome you back to enjoy them.

3 out of 5
Unfortunately construction works were going on during our stay. The sound of jack hammers going between 10 and 3pm on weekdays was really unpleasant. No offer of compensation for this was made.

Posted by , from Melbourne on 16 Sep 2018

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Comment from Hotel Management

20 Sep 2018 by Georgia - Guest Experience Manager

Hi Lucy, Thank you for your comments regarding your stay with us. I am sorry that our renovations disrupted your stay, please accept my apologies. I hope that you will give us the opportunity to serve you better in the future and you will return to enjoy our refurbished Resort.

About the Novotel Cairns Oasis Resort

Location 122 Lake St, Cairns, QLD 4870

Renovations + Closures

The property will be renovating from 18 June 2018 until 01 January 2019 (completion date subject to change). The following areas are affected:

  • Bar/lounge
  • Dining venue
  • Front desk
  • Lobby
  • Meeting facilities
  • One of the dining venues

The property will be renovating from 15 October 2018 until 15 December 2018 (completion date subject to change). The following areas are affected:

  • Guestrooms

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Property Features

Novotel Cairns Oasis Resort offers its guests an outdoor pool, a kid's pool, a spa tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include A swim-up bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1938 square feet (180 square metres) and includes conference centres. Spa services, a terrace, and tour or ticket assistance are also featured at the luxury Novotel Cairns Oasis Resort. For a fee, parking is available. This 4.5-star Cairns hotel is smoke free.

  • 314 guestrooms or units
  • 6 levels
  • 4 buildings
  • 5 conference rooms
  • 1938 sq ft of conference space
  • 180 sq. m of conference space
  • Dining venue
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (6.6 km / 4.1 mi)
  • Train station: Cairns Station (1.7 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Cairns Oasis Resort offers 314 forms of air-conditioned accommodation with minibars and a safe. Rooms open to balconies or patios. LCD televisions come with premium satellite channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Cairns hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private balcony or patio
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.

Mizuna Restaurant – Overlooking the pool and garden, this restaurant serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Novo Bar – This lobby lounge serves dinner and light fare. Open daily.

Aqua Bar – This poolside bar serves lunch and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool, a children's pool and a spa tub are on site. Other recreational amenities include a fitness centre.

Spa Services

  • Number of treatment rooms 1
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2:00 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 30 per person (approximately)
  • Self-parking fee: AUD 9 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: AUD 200 (subject to availability)
  • In-room microwave fee: AUD 50 per week
  • Rollaway beds are available for an additional fee
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Cairns Oasis Resort
  • Novotel Oasis Resort
  • Novotel Cairns Oasis
  • Novotel Oasis
  • Novotel Cairns Oasis Hotel Cairns
  • Oasis Cairns
  • Oasis Resort Cairns
  • Cairns Novotel
  • Accor Cairns Oasis Hotel
  • Oasis Hotel Cairns

You should know

  • The total price shown includes a resort fee.
  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.