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4.5 out of 5

"We will definitely be back! We booked the hotel because of the pool and having 2 kids under 5, we spent majority of the time in the pool and at the s ... " More

By a verified traveller on Tue 03 Nov 2020

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Novotel Cairns Oasis Resort. You'll find Cairns Aquarium a few steps away and Cairns Esplanade within a 10-minute stroll. Highlights at this family-friendly hotel include in-room free WiFi, free Internet, and balconies.

LCD TVs with satellite channels are featured in all 314 individually decorated rooms, and you can enjoy in-room childcare, coffee/tea makers, and safes. Refrigerators and round-the-clock room service make in-room dining convenient. Hair dryers, phones, and irons/ironing boards are also available.

The restaurant, Moku , is open for breakfast and dinner. Moku Bar + Grill is the hotel's own bar, serving drinks along with brunch and lunch. Enjoy the outdoor swimming pool, fitness center, kids' swimming pool, and pool loungers. 1938 square feet (180 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

Places within a 15-minute walk of this 4.5-star Cairns Central Business District hotel include Cairns Night Markets and Cairns Central Shopping Centre.

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$147* Per night/room 29 Nov. - 30 Nov.

Standard Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Double Room, 2 Double Beds, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Novotel Cairns Oasis Resort ratings based on 20 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Cairns Oasis Resort

Everyone (7) Couples (2) Family (4)
5 out of 5
We will definitely be back! We booked the hotel because of the pool and having 2 kids under 5, we spent majority of the time in the pool and at the swim up bar! It was a great place to spend our holiday.

Posted by on 3 Nov. 2020

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Comment from Hotel Management

3 Nov. 2020 by Scott G

Thank you for taking the time to review our hotel. Great to hear our large lagoon style pool worked well for your family. We look forward to welcoming you back again. Regards, Scott Grant General Manager

4 out of 5
Hotel was great however at first I was put in a room near the elevator , very noisy. You can also hear all the door of the rooms slamming so the rooms aren’t sound proofed well. Staff happily moved me though the next day to a very quiet room

Posted by , from Brisbane on 9 Sep. 2020

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Comment from Hotel Management

9 Sep. 2020 by Scott G

Bec, Thank you for choosing to stay with us. Sorry there was some issues with your first room however great our team were able to resolve quickly. We will also have our maintenance team check on the doors on that floor. We hope to welcome you back again. Regards, Scott Grant General Manager

5 out of 5
Very clean, modern and comfortable environment. Staff very welcoming and provided good customer service. Good food. Great pool. Close to the Esplanade and the central shopping district. The only negative i thought was the charge to use the laundry facilities .

Posted by , from Adelaide on 12 Aug. 2020

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Comment from Hotel Management

16 Aug. 2020 by Scott G

Karen, Thank you for choosing to stay with us. Great to hear you found our hotel centrally located, clean, modern and fantastic staff. We look forward to welcoming you back again. Regards, Scott Grant General Manager

5 out of 5
Beautiful pool friendly service and they listen. Brought me a new clock with a USB in it because I asked.

Posted by , from Cairns on 29 Jul. 2020

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Comment from Hotel Management

3 Aug. 2020 by Scott G

Cathy, Good morning, great to hear you enjoyed your stay with us and our team were attentive to requests. We look forward to welcoming you back again soon. Regards, Scott Grant General Manager

3 out of 5
The bed was very comfortable Lousy shower! NO WATER PRESSURE! Staff very polite & obliging Restaurant food not great

Posted by on 11 Mar. 2020

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Comment from Hotel Management

12 Mar. 2020 by Scott G

Thank you for taking the time to review our hotel. I am sorry there was an issue with both the water pressure and restaurant. I have followed up with our Maintenance and Food and Beverage Teams to ensure this is resolved immediately. We hope you enjoyed your time visiting the Beautiful Cairns Region. Regards, Scott Grant General Manager

4 out of 5
Nice place to stay, standard room was basic but the bed was so comfortable.

Posted by on 16 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Scott G

Thank you for choosing to stay with us. Our standard rooms are nice however our Deluxe fully refurbished rooms are fantastic and worth the small upgrade fee. We hope to welcome you back again. Regards, Scott Grant General Manager

2 out of 5
Great lôcation but staff not friendly at all. Breakfast average and pool bar open for very limited time. Balcony door fell off, however rooms quite nice. Would not recommend

Posted by on 15 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Scott G

Thank you for taking the time to review our hotel. Sorry to hear there were some issues and have addressed with our department head team to ensure this doesn't happen again. We hope you enjoyed your time visiting the beautiful Cairns Region. Regards, Scott Grant General Manager

5 out of 5
It was clean, staff very very helpful. No one thing I could criticise

Posted by on 13 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Scott G

Thank you for choosing to stay with us. Great to hear you received great service and couldn't fault our hotel. We look forward to welcoming you back again. Regards, Scott Grant General Manager

5 out of 5

Posted by on 28 Jan. 2020

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Comment from Hotel Management

29 Jan. 2020 by Scott G

Thank you for reviewing our hotel.

5 out of 5

Posted by on 25 Jan. 2020

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Comment from Hotel Management

30 Jan. 2020 by Scott G

Thank you

About the Novotel Cairns Oasis Resort

Location 122 Lake St, Cairns, QLD 4870

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Novotel Cairns Oasis Resort offers its guests an outdoor pool, a fitness center, and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 1938 square feet (180 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Cairns Oasis Resort. Parking is available for a fee. This 4.5-star Cairns hotel is smoke free.

  • 314 guestrooms or units
  • 6 levels
  • 4 buildings
  • 1938 sq ft of conference space
  • 180 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Cairns Intl. Airport (CNS) (6.9 km / 4.3 mi)
  • Train station: Cairns Station (1.7 km / 1.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Cairns Oasis Resort offers 314 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. 65-inch LCD televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cairns hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and microwaves can be requested.

  • Private balcony
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Moku - Overlooking the pool and garden, this restaurant serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting).

Moku Bar + Grill - This bar serves brunch, lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.

Moku Beach Club - This poolside bar serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Children under 13 years old are not allowed in the fitness facility without adult supervision.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 30 per person (approximately)
  • Self parking fee: AUD 10 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: AUD 200 (subject to availability)
  • In-room microwave fee: AUD 50 per stay
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns Novotel Oasis Resort
  • Cairns Novotel Resort
  • Cairns Oasis Novotel
  • Novotel Cairns
  • Novotel Cairns Oasis
  • Novotel Cairns Oasis Resort
  • Novotel Oasis
  • Novotel Oasis Resort
  • Novotel Oasis Resort Cairns
  • Oasis Cairns Resort
  • Accor Cairns Oasis Hotel
  • Novotel Cairns Oasis Hotel Cairns
  • Oasis Hotel Cairns
  • Oasis Cairns
  • Oasis Resort Cairns
  • Cairns Novotel
  • Novotel Cairns Oasis Cairns
  • Novotel Cairns Oasis Resort Hotel
  • Novotel Cairns Oasis Resort Cairns
  • Novotel Cairns Oasis Resort Hotel Cairns

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.