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4.4 out of 5

"Great staff and pool " More

By a verified traveller on Fri 30 Jul 2021

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Novotel Cairns Oasis Resort. Within just a 10-minute stroll, you'll find Cairns Esplanade and Cairns Night Markets. Highlights at this family-friendly hotel include in-room free WiFi, balconies, and LCD TVs.

TVs with digital channels are featured in all 314 individually decorated rooms, and you can enjoy in-room childcare, coffee/tea makers, and safes. Refrigerators and room service make in-room dining convenient. Hair dryers, phones, and irons/ironing boards are also available.

The restaurant, Moku , is open for breakfast and dinner. Moku Bar + Grill is the hotel's own bar, serving drinks along with brunch and lunch. Enjoy the outdoor swimming pool, fitness center, kids' swimming pool, and pool loungers. 1938 square feet (180 square meters) of event facilities include a conference center, and other business amenities include a business center. Added amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

Places within a 15-minute walk of this 4.5-star Cairns Central Business District hotel include Cairns Central Shopping Centre and Cairns Convention Centre.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$218* Per night/room 4 Oct. - 5 Oct.

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Double Room, 2 Double Beds, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Double Room, 2 Double Beds, Pool View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Novotel Cairns Oasis Resort ratings based on 55 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Cairns Oasis Resort

Everyone (13) Couples (13) Family (17)
5 out of 5
Great staff and pool

Posted by on 30 Jul. 2021

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Comment from Hotel Management

1 Aug. 2021 by Scott G

Thank you for reviewing our Resort and great to hear you enjoyed our central location, team and pool. We look forward to welcoming you back again soon. Regards, Scott Grant General Manager

3 out of 5
Room isn’t that sound proof.

Posted by on 20 Jul. 2021

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Comment from Hotel Management

21 Jul. 2021 by Scott G

Thank you for taking the time to review our resort. Sorry there were noise issues in your room. We hope you enjoyed our time in the beautiful Cairns Region. Regards, Scott Grant General Manager

5 out of 5
Great hotel. Great pool area and bar. Walking to everything. Food is average but easy and nice space to swim and eat/drink

Posted by on 5 Jul. 2021

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Comment from Hotel Management

5 Jul. 2021 by Scott G

Thank you for taking the time to review our hotel and for the 5 out of 5. We look forward to welcoming you back again. Regards, Scott Grant General Manager

2 out of 5

Posted by on 2 Jul. 2021

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Comment from Hotel Management

13 Jul. 2021 by Scott G

Thank you for reviewing our hotel

5 out of 5
Great property! Fabulous pool! Close to everything!!

Posted by on 20 Jun. 2021

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Comment from Hotel Management

20 Jun. 2021 by Scott G

Thank you for taking the time to review our hotel. Fantastic to hear you enjoyed our resort facilities especially our large lagoon style pool. We hope to welcome you back again soon. Regards, Scott Grant General Manager

3 out of 5

Posted by on 17 Jun. 2021

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Comment from Hotel Management

28 Jun. 2021 by Scott G

Thank you for reviewing our hotel

4 out of 5

Posted by on 13 Jun. 2021

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Comment from Hotel Management

14 Jun. 2021 by Scott G

Thank you for reviewing our hotel

5 out of 5
Great size room on the 6th level - nice view

Posted by on 11 Jun. 2021

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Comment from Hotel Management

14 Jun. 2021 by Scott G

Thank you for taking the time to review our hotel. Great to hear you enjoyed our resort and your comfortable room. We hope to welcome you back again soon. Regards, Scott Grant General Manager

4 out of 5

Posted by on 8 Jun. 2021

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Comment from Hotel Management

20 Jun. 2021 by Scott G

Thank you for taking the time to review our hotel.

5 out of 5
Loved the location. Very easy to walk to esplanade, reef terminal and aquarium. Also lots of bars and restaurants around.

Posted by on 7 Jun. 2021

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Comment from Hotel Management

9 Jun. 2021 by Scott G

Thank you for taking the time to review our Resort. Great to hear you enjoyed our central location and facilities. We hope to welcome you back again. Regards, Scott Grant General Manager

About the Novotel Cairns Oasis Resort

Location 122 Lake St, Cairns, QLD 4870

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Novotel Cairns Oasis Resort offers its guests an outdoor pool, a fitness center, and a children's pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 1938 square feet (180 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Cairns Oasis Resort. Parking is available for a fee. This 4.5-star Cairns hotel is smoke free.

  • 314 guestrooms or units
  • 6 levels
  • 4 buildings
  • 1938 sq ft of conference space
  • 180 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Cairns Station (1.7 km / 1.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Cairns Oasis Resort offers 314 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. 55-inch LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cairns hotel provides complimentary wireless Internet access. Housekeeping is offered daily and microwaves can be requested.

  • Private balcony
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Moku - Overlooking the pool and garden, this restaurant serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting).

Moku Bar + Grill - This bar serves brunch, lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.

Moku Beach Club - This poolside bar serves lunch and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

Late night fare is available from room service (during limited hours).

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

Children under 13 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 38 per person (approximately)
  • Self parking fee: AUD 10 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: AUD 200 (subject to availability)
  • In-room microwave fee: AUD 50 per stay
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns Novotel Oasis Resort
  • Cairns Novotel Resort
  • Cairns Oasis Novotel
  • Novotel Cairns
  • Novotel Cairns Oasis
  • Novotel Cairns Oasis Resort
  • Novotel Oasis
  • Novotel Oasis Resort
  • Novotel Oasis Resort Cairns
  • Oasis Cairns Resort
  • Accor Cairns Oasis Hotel
  • Novotel Cairns Oasis Hotel Cairns
  • Oasis Hotel Cairns
  • Oasis Cairns
  • Oasis Resort Cairns
  • Cairns Novotel
  • Novotel Cairns Oasis Cairns
  • Novotel Cairns Oasis Resort Hotel
  • Novotel Cairns Oasis Resort Cairns
  • Novotel Cairns Oasis Resort Hotel Cairns

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.