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3.9 out of 5

"Simply outstanding in hospitality service. Staff and management treatments are genuine and accommodating. Very peaceful and clean, most of all very fr ... " More

By a verified traveller on Sun 16 Oct 2022

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Hotel Description

Reef Gateway Apartments puts you in the heart of Cairns, steps from Cairns Base Hospital and within a 10-minute stroll of Cairns Esplanade.

Each apartment is individually decorated and features a plasma TV with cable channels, along with a washer/dryer, free WiFi, and a furnished balcony or patio. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. Nice touches to enhance your stay include free toiletries and a pillowtop bed. A DVD player, a coffee/tea maker, and a ceiling fan are also available. Weekly housekeeping is available.

Enjoy the outdoor swimming pool and spa tub. Added amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of car rentals on site.

Superior Apartment, 2 Bedrooms, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
AU$275* Per night/room 3 Apr. - 4 Apr.

Superior Apartment, 2 Bedrooms (Entire Unit)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

City Apartment, 2 Bedrooms, Kitchen (Entire Unit)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Apartment, 2 Bedrooms (Entire Unit)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Reef Gateway Apartments ratings based on 60 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Reef Gateway Apartments

Everyone (38) Couples (6) Family (14)
3 out of 5

Posted by on 13 Oct. 2023

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Comment from Hotel Management

7 Nov. 2023 by Jenny

Hi Carlie, Thank you for your review. Hope to see you next time.

4 out of 5

Posted by on 8 Apr. 2023

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Comment from Hotel Management

7 May 2023 by Management

Thank you Kate for your review.

5 out of 5
Simply outstanding in hospitality service. Staff and management treatments are genuine and accommodating. Very peaceful and clean, most of all very friendly. Loved every minute of my/our stay. Thanks again for your generous hospitality. Laila Hafez NSW South Coast

Posted by on 16 Oct. 2022

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Comment from Hotel Management

17 Oct. 2022 by Reef Gateway Apartments

Thank you Laila for your fabulous review. It was our pleasure to have you here, we look forward to seeing you in the pool again.Royce & Jo

2 out of 5
Very old and run down for its price

Posted by on 4 May 2022

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Comment from Hotel Management

4 May 2022 by Michael

Hi Michael,😊 Thank you for your review. We have many happy customers and provide a good location and price for many. Take care and all the best for the future.

5 out of 5
Unit was great value and clean, full kitchen was handy. Location was awesome, close to esplanade and muddy's playground. Was a good stay.

Posted by on 7 May 2021

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Comment from Hotel Management

8 May 2021 by Michael

Thank you very much for leaving a review. We hope all the best for you travels :)

4 out of 5
Property was close to everything, well provisioned.

Posted by on 7 Feb. 2021

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Comment from Hotel Management

7 Feb. 2021 by Michael

Thank you for your review. We are happy to see your stay was good and we hope to see you again when next you return to Cairns. 😊

4 out of 5
I liked the pool and spa I liked the spacious apartments I liked the friendly staff at the reception I liked the comfortable beds I didn't like the early morning noise from other guests

Posted by , from Cairns on 21 Oct. 2020

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Comment from Hotel Management

22 Oct. 2020 by Michael

Thank you Naomi for your review. We hope all the best for your future travels.

4 out of 5

Posted by on 20 Sep. 2020

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Comment from Hotel Management

23 Sep. 2020 by Michael

Thank you for your time to share your review. We hope all the best for your future travels :)

5 out of 5

Posted by on 28 May 2020

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3 out of 5
Hot water makes a screaming noise it goes through the whole apartment

Posted by on 21 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by Michael

Thank you for your review. We will look into area of improvement that you have mentioned for future guests. We wish you the best for your future travels

About the Reef Gateway Apartments

Location 239 Lake Street, Cairns North, QLD 4870

Property Features

Reef Gateway Apartments offers its guests an outdoor pool and a spa tub. WiFi is free in public spaces. Tour/ticket assistance, barbecue grills, and a garden are also featured at Reef Gateway Apartments. Self parking is free. Smoking is allowed in designated areas at this 4-star Cairns apartment.

  • 24 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 1984
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Cairns Station (2.3 km / 1.4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Reef Gateway Apartments offers 24 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and DVD players. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. Accommodations at this 4-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Cairns apartment provides complimentary wireless Internet access. Plasma televisions come with cable channels. Additionally, rooms include safes and coffee/tea makers. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (free)
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Free tea bags/instant coffee
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 16
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 10:00 AM - 3:00 PM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and lockbox information. Guests can access their accommodation through a private entrance.

This property's front desk is open during the following times:

  • Monday - Friday: 10:00 AM - 3:00 PM
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • No lifts
  • Minimum guest age is 18
  • Debit cards
  • Staffed front desk
  • Private entrance
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 30.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Reef Gateway
  • Reef Gateway Apartments
  • Reef Gateway Apartments Cairns North
  • Reef Gateway Cairns North
  • Reef Gateway Apartments Apartment Cairns North
  • Reef Gateway Apartments Apartment
  • Reef Gateway s Cairns
  • Reef Gateway Apartments Cairns
  • Reef Gateway Apartments Apartment
  • Reef Gateway Apartments Cairns North
  • Reef Gateway Apartments Apartment Cairns North

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.