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4.2 out of 5

"Lovely quiet complex. Spacious rooms. Pool and outdoor spa. 30 minutes walk to restaurants and shopping and marina for reef activities. " More

By a verified traveller on Mon 25 Apr 2022

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Hotel Description

At City Plaza Apartments you'll be 2 km (1.2 mi) from Cairns Esplanade and 2.4 km (1.5 mi) from Cairns Central Shopping Centre.

You can enjoy a flat-screen TV with a DVD player, and each apartment features a washer/dryer, free WiFi, and a furnished balcony. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A living room, a dining area, and a coffee/tea maker are also available. Weekly housekeeping is available.

Enjoy the outdoor swimming pool and spa tub. Other amenities include free WiFi in public areas and laundry facilities.

Standard Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

City Plaza Apartments ratings based on 75 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for City Plaza Apartments

Everyone (29) Couples (7) Family (37)
5 out of 5
Lovely quiet complex. Spacious rooms. Pool and outdoor spa. 30 minutes walk to restaurants and shopping and marina for reef activities.

Posted by on 25 Apr. 2022

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Comment from Hotel Management

25 Apr. 2022 by manager

thanks for great review, glad you liked it here.

4 out of 5
A convenient place to stay. Easy to get to and not too far from main city.

Posted by on 16 Apr. 2022

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Comment from Hotel Management

16 Apr. 2022 by manager

thanks for the review.

2 out of 5
The manager was rude and the unit old and dirty. The double bed mattress had caved in on on side, the bathroom was mouldy (painted over) and the only ventilation was the window over the bath/shower which allowed the neighbours to see you shower. The balcony was FILTHY. the tiles in the kitchen were lifting. Was not allowed to check in until 2:30 even though the owner knew we arrived early morning and their website states a 1:30pm check in. Not once we're we told o enjoy our stay. Even upon checkout we were not asked how our stay was. Would not recommend to anyone. Certainly not 4 stars as website says.

Posted by on 13 Oct. 2021

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Comment from Hotel Management

26 Apr. 2022 by manager

when rooms arent ready you cant checkin, we had to rush the room to get you checked in, maybe that is why it was a bit dirty? if you didnt complain as much we might have said more stuff to you to make you feel more welcome. tiles lift, fact of building and construction, they are fixed now, only just happened prior to your stay.

1 out of 5
Not clean

Posted by on 9 Jul. 2021

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Comment from Hotel Management

26 Apr. 2022 by manager

what part?

4 out of 5
Lots of room for Mum and 2 teenage girls! Good location, quiet and close enough to the action. All you need and easy in and out.

Posted by on 28 Jun. 2021

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Comment from Hotel Management

28 Jun. 2021 by Manager

Thanks for the review, glad you liked it.

4 out of 5

Posted by on 29 Dec. 2019

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3 out of 5
Size of the appartments and location was good. I believe that the apartment needed to be clean during the week. The towels were not change. Usually that is happening in the other similar places.

Posted by on 25 Jul. 2019

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3 out of 5
I don't feel the floors had been cleaned properly (mopping), the unit for it's size should have an oven but it doesn't. There was not enough cleaning products for the bathroom. There ws not a cleaning cloth for the dishes.

Posted by on 15 Jul. 2019

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3 out of 5
We booked this accommodation for a family of 4 for 10 days. We were given the unit at the front of the complex on the ground level which was near the security gate (which didnt work). The balcony fronted onto the street and was dirty. Full of leaves. The dishwasher leaked all over the kitchen, told reception about it and they came into the unit 3 times with us not being notified, however the dishwasher was replaced quickly. Some general communication would improve that. Unit was a little small for a family however was still ok. Very noisy with main bedroom being on the front near the road. We had towels stolen that were drying on the balcony. If i was to stay i would be asking for a unit on the next floors up at the back of the complex. Units need some maintenance Positives....very close to the esplanade within walking distance to playgrounds etc. 5 min drive to sporting fields. Close to shops. About 1.5km to lagoon.

Posted by on 10 Jul. 2019

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Comment from Hotel Management

14 Jul. 2019 by Manager

Hello, We apologise for the dishwasher leak but did attend to the issue with the urgency and had it replaced for you within 24 hours. The unit size is displayed on our advertising and on our booking confirmation we do mention about stairs and floor levels, if you did not want a ground floor we would have noted that and given you an alternate apartment. We hope you enjoyed your sporting event!

5 out of 5
Good area , nice pool and bbq area, friendly staff,

Posted by on 17 May 2019

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Property Features

City Plaza Apartments offers its guests an outdoor pool and a spa tub. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at City Plaza Apartments. This 4-star Cairns apartment is smoke free.

  • 16 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 2002
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Cairns Station (2.8 km / 1.7 mi)

Room Amenities

City Plaza Apartments offers 16 accommodations with washers/dryers and DVD players. Rooms open to furnished balconies. Accommodations offer separate living rooms. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cairns apartment provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Additionally, rooms include coffee/tea makers and rice cookers. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Dining room
  • Living room
  • Flat-screen television
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Rice cooker
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open daily from 9 AM - 2:30 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The front desk at this property is open daily from 9 AM - 2:30 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 15.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, Union Pay, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 50
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • City Plaza Apartments Cairns North
  • City Plaza Cairns North
  • City Plaza Apartments Apartment Cairns
  • City Plaza Apartments Cairns
  • City Plaza Apartments Cairns
  • City Plaza Apartments Apartment
  • City Plaza Apartments Cairns North
  • City Plaza Apartments Apartment Cairns North
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.