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"Size of the appartments and location was good.
I believe that the apartment needed to be clean during the week. The towels were not change. Usually t
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At City Plaza Apartments you'll be 1.9 km (1.2 mi) from Cairns Esplanade and 2.4 km (1.5 mi) from Cairns Central Shopping Centre. Highlights at this property include an outdoor swimming pool, and in-room kitchens and washers/dryers.
You can enjoy a TV with a DVD player, and each apartment features free WiFi, a furnished balcony, and a living room. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A dining area, a coffee/tea maker, and a rice cooker are also available. Weekly housekeeping is available.
This smoke-free apartment building offers free WiFi in public areas, a terrace, and a garden. Other amenities include a spa tub and laundry facilities.
This 4-star Cairns North property is 2.6 km (1.6 mi) from Cairns Marlin Marina and 2.8 km (1.7 mi) from Reef Fleet Terminal.
Standard Apartment, 1 Bedroom
Bed Count1 Queen BedMaximum Occupancy
2 Max
Standard Apartment, 2 Bedrooms
Bed Count1 Queen BedMaximum Occupancy
5 Max
City Plaza Apartments ratings based on 70 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for City Plaza Apartments
Everyone (29)Couples (6)Family (33)
4 out of 5
Posted by a verified traveller on 29 Dec. 2019
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3 out of 5
Size of the appartments and location was good.
I believe that the apartment needed to be clean during the week. The towels were not change. Usually that is happening in the other similar places.
Posted by a verified traveller on 25 Jul. 2019
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3 out of 5
I don't feel the floors had been cleaned properly (mopping), the unit for it's size should have an oven but it doesn't. There was not enough cleaning products for the bathroom. There ws not a cleaning cloth for the dishes.
Posted by Steve on 15 Jul. 2019
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3 out of 5
We booked this accommodation for a family of 4 for 10 days. We were given the unit at the front of the complex on the ground level which was near the security gate (which didnt work). The balcony fronted onto the street and was dirty. Full of leaves. The dishwasher leaked all over the kitchen, told reception about it and they came into the unit 3 times with us not being notified, however the dishwasher was replaced quickly. Some general communication would improve that.
Unit was a little small for a family however was still ok. Very noisy with main bedroom being on the front near the road. We had towels stolen that were drying on the balcony. If i was to stay i would be asking for a unit on the next floors up at the back of the complex. Units need some maintenance
Positives....very close to the esplanade within walking distance to playgrounds etc. 5 min drive to sporting fields. Close to shops. About 1.5km to lagoon.
Posted by a verified traveller on 10 Jul. 2019
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Comment from Hotel Management
14 Jul. 2019
by Manager
Hello, We apologise for the dishwasher leak but did attend to the issue with the urgency and had it replaced for you within 24 hours.
The unit size is displayed on our advertising and on our booking confirmation we do mention about stairs and floor levels, if you did not want a ground floor we would have noted that and given you an alternate apartment.
We hope you enjoyed your sporting event!
5 out of 5
Good area , nice pool and bbq area, friendly staff,
Posted by a verified traveller on 17 May 2019
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3 out of 5
It is conveniently situated. A few things were not actually working but in general ok clean and comfortable
Posted by a verified traveller on 18 Apr. 2019
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Comment from Hotel Management
22 Apr. 2019
by Myra- Manager
Thank you for the feedback- We hope you enjoyed your time in Cairns.
4 out of 5
It was close to the city and well laid out.
The room was clean and quite comfortable
Posted by a verified traveller on 9 Apr. 2019
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Comment from Hotel Management
22 Apr. 2019
by Myra- Manager
Thank you for the positive feedback- We hope you enjoyed the beautiful region.
5 out of 5
Clean and tidy and close to all amenities. Great customer service as well.
Posted by a verified traveller on 10 Dec. 2018
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Comment from Hotel Management
13 Dec. 2018
by Myra
Thank you for your great review! We hope to see you again next time you are in Cairns.
3 out of 5
Suitable
The apartment was a comfortable stay for a week.
There was a shortage of pillows and blankets and we were cold at night all week.
Some of the equipment was old and a bit tatty.
The location was good and close to everything.
Posted by Gwen, from Adelaide on 11 Jul. 2018
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2 out of 5
Needs attention
Not properly cleaned. Rubbish in bedroom, broken chair, not enough blankets, crockery, cutlery for 4. Positive was manager was responsive removed rubbish and gave extra plate. Property needs TLC.
City Plaza Apartments offers its guests an outdoor pool and a spa tub. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at City Plaza Apartments. This 4-star Cairns apartment is smoke free.
16 guestrooms or units
3 levels
2 buildings
Built in 2002
Umbrellas for the pool
Self-service laundry
Front desk (limited hours)
Express check-in
Storage area for luggage
Front-desk safe
Tour and ticket information
Terrace
Garden
BBQ grill(s)
No smoking on site
Family Friendly Amenities
Family property
Outdoor pool
Number of living rooms
Free WiFi
Kitchen
Laundry facilities
Separate dining area
Washer/dryer
Full-sized refrigerator/freezer
Microwave
DVD player
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Transport
Airport: Cairns Intl. Airport (CNS) (4.8 km / 3 mi)
Train station: Cairns Station (2.7 km / 1.7 mi)
Room Amenities
City Plaza Apartments offers 16 accommodations with washers/dryers and DVD players. Rooms open to furnished balconies. Accommodations offer separate living rooms. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cairns apartment provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and rice cookers. Housekeeping is provided weekly.
In-room kitchen
Washer and dryer
Private balcony (furnished)
Dining room
Living room
Television
DVD player
Refrigerator (full size)
Microwave
Stove
Dishwasher
Rice cooker
Coffee maker
Kitchenware
Shower and tub combination
Housekeeping (weekly)
Hair dryer
Toiletries (free)
Iron and ironing board
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at 10:00 PM
Special check-in instructions:
The front desk is open daily from 9 AM - 2:30 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The front desk at this property is open daily from 9 AM - 2:30 PM. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 15.0 per night.
Cribs (infant beds) are available for AUD 10.0 per night.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No onsite parking is available. Minimum Spring Break check-in age is 18 years old. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
No lifts
Service animals are allowed
Service animals are exempt from fees/restrictions
UnionPay
Debit cards not accepted
Staffed front desk
Security system
Property uses a professional cleaning service
Property is cleaned with disinfectant
Property confirms they are implementing enhanced cleaning measures
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property does not follow sanitisation practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out fee: AUD 50 (subject to availability)
Crib (infant bed) fee: AUD 10.0 per night
Rollaway bed fee: AUD 15.0 per night
Credit card charges are subject to a surcharge of 2.2 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
