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4.9 out of 5

"Liked absolutely everything. - Gerhard Jnr very helpful and friendly. Highly recommended. " More

By a verified traveller on Mon 30 Oct 2023

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Hotel Description

A luxury stay in Cairns awaits you at Sanctuary Palm Cove. You'll be within a 10-minute walk of Palm Cove Beach and 1.8 km (1.1 mi) from Vie Spa Palm Cove. Highlights at this beachfront hotel include an outdoor swimming pool, and in-room kitchens and private pools.

Spend the day at the beach and enjoy the onsite spa tub, kids' swimming pool, and pool loungers. Added amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 30-minute walk of this 5-star Palm Cove hotel include Wet Tropics of Queensland and Macalister Range National Park.

Standard Apartment, 3 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 6 Max

Studio, 1 Queen Bed (Garden)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

Villa, 3 Bedrooms, Private Pool, Garden Area

Bed Count 1 King Bed Maximum Occupancy 6 Max

2 Bedroom Courtyard Villa

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

1 Bedroom Private Retreat

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Sanctuary Palm Cove ratings based on 81 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Sanctuary Palm Cove

Everyone (40) Couples (22) Family (17)
5 out of 5

Posted by on 7 Jan. 2024

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5 out of 5
Liked absolutely everything. - Gerhard Jnr very helpful and friendly. Highly recommended.

Posted by on 30 Oct. 2023

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5 out of 5
Studio apartment was lovely spacious, clean, comfortable. The grounds/ gardens are lovely and the hosts/staff were helpful and very friendly.

Posted by on 7 Sep. 2023

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5 out of 5

Posted by on 6 Jan. 2023

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5 out of 5
Excellent, well-maintained property. Managers were very friendly & helpful. Would gladly return for another stay & happily recommend to others.

Posted by on 13 Nov. 2022

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5 out of 5
Beutiful surroundings.

Posted by on 9 Nov. 2022

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5 out of 5
So well looked after and apartment and facilities were fab

Posted by on 23 Oct. 2022

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5 out of 5
We enjoyed the secluded feeling of the complex set in natural surroundings. The apartment was very spacious with a well equipped kitchen. The swimming pool was also a generous size and private.

Posted by on 17 Oct. 2022

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5 out of 5
Sanctuary is a wonderful place to stay. The apartments are spacious, the grounds lovely and very well kept and the pool is great.

Posted by on 3 Oct. 2022

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5 out of 5
Very spacious rooms, a lovely quality resort with everything that we required, will stay again!

Posted by on 3 May 2022

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About the Sanctuary Palm Cove

Location 6 Cedar Road, Palm Cove, QLD 4879

Property Features

Sanctuary Palm Cove offers its guests a children's pool, an outdoor pool, and a spa tub. A computer station is on site and WiFi is free in public spaces. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Sanctuary Palm Cove. Self parking is free. This 5-star Cairns hotel is smoke free.

  • 23 guestrooms or units
  • 4 levels
  • 3 buildings
  • Built in 2003
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Beauty salon
  • Computer for guest use
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Sanctuary Palm Cove offers 23 air-conditioned accommodations with private pools and washers/dryers. Rooms open to patios. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. 50-inch Smart televisions come with digital channels and DVD players. Accommodations at this 5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include espresso makers and coffee/tea makers. Housekeeping is provided weekly.

  • Private pool
  • In-room kitchen
  • Washer and dryer
  • Private patio
  • Separate bedroom
  • Dining room
  • Sitting area
  • Private outdoor space
  • HD television
  • Digital channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Espresso maker
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Bathtub or shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6 PM

Special check-in instructions:

The front desk is open daily from 8 AM - 6 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests planning to arrive outside of normal check-in hours or on the weekend must contact this property 24 hours prior the arrival to arrange check-in.

The front desk at this property is open daily from 8 AM - 6 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 8 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 125.0 per day.
  • Cribs (infant beds) are available for AUD 50.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No lifts
  • Children stay free
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Children stay free - maximum age 8
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities on site
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: AUD 250 (subject to availability)
  • Crib (infant bed) fee: AUD 50.0 per day
  • Rollaway bed fee: AUD 125.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palm Cove Sanctuary
  • Sanctuary Hotel Palm Cove
  • Sanctuary Palm Cove
  • Sanctuary Palm Cove Hotel
  • Sanctuary Palm Cove Hotel Palm Cove
  • Sanctuary Palm Cove Hotel
  • Sanctuary Palm Cove Palm Cove
  • Sanctuary Palm Cove Hotel Palm Cove

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.