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4.9 out of 5

"The staff and the receptionist were all very friendly and extremely helpful. The apartment was clean and cool. Sadly the outside spa was very dirty an ... " More

By a verified traveller on Mon 10 Feb 2020

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Hotel Description

A luxury stay in Cairns awaits you at Sanctuary Palm Cove. You'll be steps from Palm Cove Beach and 4 km (2.5 mi) from Clifton Beach. Highlights at this beachfront hotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

All 23 individually decorated rooms feature plasma TVs with cable channels, and you can enjoy free WiFi, balconies, and dining areas. In-room dining is easy with kitchens that come equipped with refrigerators, microwaves, and stovetops. Sitting areas, DVD players, and coffee/tea makers are also available. Housekeeping is available on request.

Spend the day at the beach and enjoy the onsite spa tub and kids' swimming pool. Added amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Palm Cove hotel, you'll be 13.1 km (8.1 mi) from Great Barrier Reef.

Standard Apartment, 3 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 6 Max

Standard Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

1 Bedroom Private Retreat

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sanctuary Palm Cove ratings based on 67 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Sanctuary Palm Cove

Everyone (38) Couples (16) Family (13)
5 out of 5

Posted by on 10 Jan. 2021

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5 out of 5

Posted by on 24 Nov. 2020

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3 out of 5
The staff and the receptionist were all very friendly and extremely helpful. The apartment was clean and cool. Sadly the outside spa was very dirty and swimming pool was difficult to enter and exit and the water was cloudy.

Posted by on 10 Feb. 2020

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5 out of 5
The property had good security as opposed to many other places. The pool was great.

Posted by on 24 Jan. 2020

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5 out of 5

Posted by on 2 Jan. 2020

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5 out of 5
Nice and spacious property .close to beach. Quite place.

Posted by on 19 Dec. 2019

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5 out of 5
The design of the property is great and the pool is bigger than you would expect. Although reasonably full you didn’t bump into other guests continuously. Some of the wildlife can be noisy at night.

Posted by on 14 Sep. 2019

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5 out of 5
The resort was in a great location, just around the corner from the beach but lovely a quiet once in the resort. Restaurants all in walking distance. The apartment was huge and open and bright. The pool was fantastic as it was heated and was secluded with trees so on the windy days we could swim in great condiontions without having to put up with the strong winds. The whole place was clean and well maintained. And all staff were friendly.

Posted by on 14 Sep. 2019

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5 out of 5
Really nice place. The apartments had plenty of space and were very well appointed. This was a wonderful place to stay in palm cove. And if we return, we will stay here again.

Posted by on 1 Dec. 2018

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2 out of 5
It was a nice and quiet place to stay , the unit was well equipped, the staff were very helpful, the biggest problem we had was the aircon did not work properly because it was old and out dated needed updating, and the unit could of been a lot cleaner!

Posted by , from Weipa on 25 Nov. 2018

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Comment from Hotel Management

4 Dec. 2018 by Karyn

Hi Adro Glad you enjoyed your stay at Sanctuary and sorry for the inconvenience with the bedroom airconditioning. As you are aware we were happy to swap you to another apartment which you declined. I hope you were happy with the refund your were given because of the airconditioning problem. Kind Regards

About the Sanctuary Palm Cove

Location 6 Cedar Road, Palm Cove, QLD 4879

Property Features

Sanctuary Palm Cove offers its guests an outdoor pool, a spa tub, and a children's pool. A computer station is on site and WiFi is free in public spaces. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Sanctuary Palm Cove. Self parking is free. This 5-star Cairns hotel is smoke free.

  • 23 guestrooms or units
  • 4 levels
  • 3 buildings
  • Built in 2003
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Computer for guest use
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cairns Intl. Airport (CNS) (25.8 km / 16 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Sanctuary Palm Cove offers 23 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. These individually decorated accommodations have separate sitting areas. 42-inch plasma televisions come with cable channels. Accommodations at this 5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cairns hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Separate bedroom
  • Dining room
  • Sitting area
  • HD television
  • Cable channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Unique decor
  • Wheelchair accessible

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6 PM

Special check-in instructions:

The front desk is open daily from 8 AM - 6 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests planning to arrive outside of normal check-in hours or on the weekend must contact this property 24 hours prior the arrival to arrange check-in.

The front desk at this property is open daily from 8 AM - 6 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Cribs (infant beds) are available for AUD 5.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities on site
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: AUD 250 (subject to availability)
  • Crib (infant bed) fee: AUD 5.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palm Cove Sanctuary
  • Sanctuary Hotel Palm Cove
  • Sanctuary Palm Cove
  • Sanctuary Palm Cove Hotel
  • Sanctuary Palm Cove Hotel Palm Cove
  • Sanctuary Palm Cove Hotel
  • Sanctuary Palm Cove Palm Cove
  • Sanctuary Palm Cove Hotel Palm Cove

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.