Sanctuary Palm Cove Deals & Reviews (Cairns, AUS) | Wotif

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Cairns • 1 Room

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Australia
Queensland
Sanctuary Palm Cove, Cairns, current page

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4.9 out of 5

Exceptional!

See all 67 Wotif Reviews

"The staff and the receptionist were all very friendly and extremely helpful. The apartment was clean and cool. Sadly the outside spa was very dirty an ... " More

By a verified traveller on Mon 10 Feb 2020

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Hotel Description

A luxury stay in Cairns awaits you at Sanctuary Palm Cove. You'll be steps from Palm Cove Beach and 4 km (2.5 mi) from Clifton Beach. Highlights at this beachfront hotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

All 23 individually decorated rooms feature plasma TVs with cable channels, and you can enjoy free WiFi, balconies, and dining areas. In-room dining is easy with kitchens that come equipped with refrigerators, microwaves, and stovetops. Sitting areas, DVD players, and coffee/tea makers are also available. Housekeeping is available on request.

Spend the day at the beach and enjoy the onsite spa tub and kids' swimming pool. Added amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Palm Cove hotel, you'll be 13.1 km (8.1 mi) from Great Barrier Reef.

Standard Apartment, 3 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 6 Max

Standard Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

1 Bedroom Private Retreat

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sanctuary Palm Cove ratings based on 67 Verified Reviews

Review Summary

4.9 out of 5 5.0 out of 5.0

Room cleanliness 5.0 out of 5.0

Service & staff 5.0 out of 5.0

Room comfort 5.0 out of 5.0

Hotel condition 5.0 out of 5.0

Guest reviews for Sanctuary Palm Cove

5 out of 5

Posted by a verified traveller on 10 Jan. 2021

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5 out of 5

Posted by a verified traveller on 24 Nov. 2020

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3 out of 5

The staff and the receptionist were all very friendly and extremely helpful. The apartment was clean and cool. Sadly the outside spa was very dirty and swimming pool was difficult to enter and exit and the water was cloudy.

Posted by a verified traveller on 10 Feb. 2020

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5 out of 5

The property had good security as opposed to many other places. The pool was great.

Posted by a verified traveller on 24 Jan. 2020

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5 out of 5

Posted by a verified traveller on 2 Jan. 2020

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5 out of 5

Nice and spacious property .close to beach. Quite place.

Posted by a verified traveller on 19 Dec. 2019

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5 out of 5

The design of the property is great and the pool is bigger than you would expect. Although reasonably full you didn’t bump into other guests continuously. Some of the wildlife can be noisy at night.

Posted by a verified traveller on 14 Sep. 2019

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5 out of 5

The resort was in a great location, just around the corner from the beach but lovely a quiet once in the resort. Restaurants all in walking distance. The apartment was huge and open and bright. The pool was fantastic as it was heated and was secluded with trees so on the windy days we could swim in great condiontions without having to put up with the strong winds. The whole place was clean and well maintained. And all staff were friendly.

Posted by a verified traveller on 14 Sep. 2019

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5 out of 5

Really nice place. The apartments had plenty of space and were very well appointed. This was a wonderful place to stay in palm cove. And if we return, we will stay here again.

Posted by a verified traveller on 1 Dec. 2018

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2 out of 5

It was a nice and quiet place to stay , the unit was well equipped, the staff were very helpful, the biggest problem we had was the aircon did not work properly because it was old and out dated needed updating, and the unit could of been a lot cleaner!

Posted by Adro, from Weipa on 25 Nov. 2018

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Comment from Hotel Management

4 Dec. 2018 by Karyn

Hi Adro Glad you enjoyed your stay at Sanctuary and sorry for the inconvenience with the bedroom airconditioning. As you are aware we were happy to swap you to another apartment which you declined. I hope you were happy with the refund your were given because of the airconditioning problem. Kind Regards

About the Sanctuary Palm Cove

Location 6 Cedar Road, Palm Cove, QLD 4879

Property Features

Sanctuary Palm Cove offers its guests an outdoor pool, a spa tub, and a children's pool. A computer station is on site and WiFi is free in public spaces. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Sanctuary Palm Cove. Self parking is free. This 5-star Cairns hotel is smoke free.

23 guestrooms or units
4 levels
3 buildings
Built in 2003
Dry cleaning
Self-service laundry
Front desk (limited hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Terrace
Garden
BBQ grill(s)
Computer for guest use
Elevator
No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

Airport: Cairns Intl. Airport (CNS) (25.8 km / 16 mi)
Property shuttles: Airport shuttle
Parking: Free self parking

Room Amenities

Sanctuary Palm Cove offers 23 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. These individually decorated accommodations have separate sitting areas. 42-inch plasma televisions come with cable channels. Accommodations at this 5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers. This Cairns hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

In-room kitchen
Washer and dryer
Private balcony
Separate bedroom
Dining room
Sitting area
HD television
Cable channels
DVD player
Refrigerator (full size)
Microwave
Stove
Dishwasher
Coffee maker
Kitchenware
Shower
Cribs (surcharge)
Housekeeping (on request)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Desk
Air conditioning
Ceiling fan
Unique decor
Wheelchair accessible

Hotel Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at 6 PM

Special check-in instructions:

The front desk is open daily from 8 AM - 6 PM. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests planning to arrive outside of normal check-in hours or on the weekend must contact this property 24 hours prior the arrival to arrange check-in.

The front desk at this property is open daily from 8 AM - 6 PM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

Check-out by 10 AM

Payment types

Children and extra beds

Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Cribs (infant beds) are available for AUD 5.0 per day.

Pet Policy

No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Debit cards not accepted
Staffed front desk
Security system
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
gap period enforced between guest stays 24 hours
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is not available
Reservation might be required for some facilities on site
Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in fee: AUD 250 (subject to availability)
Crib (infant bed) fee: AUD 5.0 per day
Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Palm Cove Sanctuary
Sanctuary Hotel Palm Cove
Sanctuary Palm Cove
Sanctuary Palm Cove Hotel
Sanctuary Palm Cove Hotel Palm Cove
Sanctuary Palm Cove Hotel
Sanctuary Palm Cove Palm Cove
Sanctuary Palm Cove Hotel Palm Cove

You should know

Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.