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4.2 out of 5

"The staff were very helpful and friendly and the room was very comfortable. " More

By a verified traveller on Thu 04 Mar 2021

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Hotel Description

At Reef Palms Motel you'll be 2 km (1.3 mi) from Cairns Esplanade and 2.5 km (1.5 mi) from Cairns Central Shopping Centre. Highlights at this motel include a restaurant, an outdoor swimming pool, and in-room kitchenettes.

You can enjoy free WiFi, balconies, and digital TV, featured in all 41 soundproofed rooms. Room service is available and kitchenettes come with refrigerators, microwaves, and stovetops, so in-room dining is easy. Nice touches to enhance your stay include free toiletries and pillowtop beds. Coffee/tea makers, ceiling fans, and safes are also available.

This smoke-free motel offers free WiFi in public areas, a business center, and a library. Additionally, you'll find a spa tub, a coffee shop/café, and a snack bar/deli. There's also free self parking, along with the convenience of a free area shuttle.

You'll be 2.7 km (1.7 mi) from Cairns Marlin Marina and 2.9 km (1.8 mi) from Reef Fleet Terminal with a stay at this 3.5-star Cairns North motel.

Studio, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$74* Per night/room 10 Mar. - 11 Mar.

Deluxe Spa Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Quad Studio

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Family Studio, Multiple Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Triple Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Twin Queen Room

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Reef Palms Motel ratings based on 140 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Reef Palms Motel

Everyone (99) Couples (16) Family (24)
5 out of 5
The staff were very helpful and friendly and the room was very comfortable.

Posted by on 4 Mar. 2021

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Comment from Hotel Management

5 Mar. 2021 by Alwis

Thanks for the lovely Feed-back. We do encourage to make more facilities at the Motel with the comments like this. Thanks Again

5 out of 5
Amazing place to stay. Hotel is very clean with all the facilities you need. Service from the staff is superb especially at the front desk. Will definitely be back.

Posted by on 1 Mar. 2021

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Comment from Hotel Management

1 Mar. 2021 by Alwis

Thanks for your lovely feed-back. Comments like this encourage us to arrange more facilities at the Motel

4 out of 5
Wotif stuffed up our booking, otherwise an enjoyable stay

Posted by , from Ballina NSW Australia on 13 Aug. 2020

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Comment from Hotel Management

1 Sep. 2020 by Reception

Thank you for your review

5 out of 5

Posted by on 28 Feb. 2020

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Comment from Hotel Management

2 Mar. 2020 by Jeff

Thank you for your review

5 out of 5
Location, garden just outside palm tree etc gave the room ambience. Loved it, clean, second to none. Downsize of it was we were there during a really bad thunderstorm, rained so much it came in to the hall outside the room like a river came under our door we used a towel this stopped it. All was dry by 6am next day when we left. Overall 9.5/10

Posted by , from Darwin. on 27 Feb. 2020

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Comment from Hotel Management

27 Feb. 2020 by Jeff

Thank you Phil. It was nice to host you !

5 out of 5
The room was clean, comfy bed, quite and good location

Posted by on 20 Nov. 2019

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Comment from Hotel Management

25 Nov. 2019 by manager

Thank you for reviewing us !

4 out of 5
Quietness and location, good assistance by staff, clean

Posted by on 15 Nov. 2019

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Comment from Hotel Management

25 Nov. 2019 by Jeff

Thank you for your review ! it was a pleasure to host you

5 out of 5

Posted by on 2 Oct. 2019

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Comment from Hotel Management

14 Oct. 2019 by Jeff

Thank you for your review

5 out of 5
great location handy to everything jeff went out of his way to help me with my wifi connection

Posted by on 13 Sep. 2019

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Comment from Hotel Management

19 Sep. 2019 by Jeff

Thank you for your review. It was a pleasure to help you

4 out of 5

Posted by on 5 Sep. 2019

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Comment from Hotel Management

12 Sep. 2019 by Jeff

Thank you for reviewing us !

Property Features

Reef Palms Motel offers its guests an outdoor pool and a spa tub. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. A library, a terrace, and tour/ticket assistance are also featured at Reef Palms Motel. A shuttle from the hotel to the airport (available on request) and an area shuttle are free. Self parking is free. This 3.5-star Cairns motel is smoke free.

  • 41 guestrooms or units
  • Dining venue
  • Coffee shop
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Library
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Cairns Station (2.8 km / 1.7 mi)
  • Property shuttles: Free airport drop-off, area shuttle, and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Reef Palms Motel offers 41 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to balconies. Beds feature pillowtop mattresses. Accommodations at this 3.5-star motel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • In-room kitchenette
  • Private balcony
  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Reef Palms Motel has a restaurant serving breakfast only.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 6:30 AM - 9:00 PM
  • Saturday - Sunday: 7 AM - 7:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk hours are 7 AM - 5 PM on public holidays.

This property's front desk is open during the following times:

  • Monday - Friday: 6:30 AM - 9:00 PM
  • Saturday - Sunday: 7 AM - 7:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • No lifts
  • Cash or credit card deposit required
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Rollaway bed fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Reef Palms
  • Reef Palms Cairns North
  • Reef Palms Motel
  • Reef Palms Motel Cairns North
  • Reef Palms Motel Motel
  • Reef Palms Motel Cairns North
  • Reef Palms Motel Motel Cairns North

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.