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4.2 out of 5

"Close proximity to local shops,Cairns city and restaurants. " More

By a verified traveller on Tue 30 Jan 2024

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Hotel Description

At Reef Palms Motel you'll be within just a 10-minute stroll of Cairns Esplanade and Cairns Esplanade Charles Street Parkland. Highlights at this motel include an outdoor swimming pool, and in-room kitchenettes and free WiFi.

Enjoy the spa tub and pool loungers. Other amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of a free area shuttle.

Sights within a 20-minute walk of this 3.5-star Cairns North motel include Cairns Base Hospital and Cairns Private Hospital.

Studio, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$137* Per night/room 4 Apr. - 5 Apr.

Deluxe Spa Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Quad Studio

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Family Studio, Multiple Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Triple Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Twin Queen Room

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Reef Palms Motel ratings based on 193 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Reef Palms Motel

Everyone (126) Couples (23) Family (37)
5 out of 5
Close proximity to local shops,Cairns city and restaurants.

Posted by on 30 Jan. 2024

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5 out of 5
The property is close proximity to shops and businesses we need to visit whenever we come to Cairns for a couple of days.

Posted by on 10 Dec. 2023

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3 out of 5
Nice staff. Located close to the beautiful Esplanade. Overpriced but it is a busy time of year in Cairns. The room was very tired looking and windows could not close so very noisy when trying to sleep. Had adequate facilities for light cooking.

Posted by on 9 Sep. 2023

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5 out of 5
Room was spacious, well equipped kitchen, beds comfortable quiet and value for money. Definitely recommend staying here.

Posted by on 7 Sep. 2023

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4 out of 5
Our room downstairs was spacious and had a kitchenette and a little balcony with a table and chairs. The beds were comfortable. But, there is no fire alarm in the room or exhaust fan above the cooker, and no fan in the bathroom. We were there on a Saturday night and can hear people in the next room partying on and voices from outside. It is noticeable that only the basic cleaning were done in the room, other areas needs to be cleaned thoroughly (ie doors / handles, switches etc) otherwise it's a lovely motel with friendly and helpful staff.

Posted by on 12 Aug. 2023

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Comment from Hotel Management

21 Aug. 2023 by Reef Palms

Dear Tina, Thank you for your feedback. Thank for the positive points you have indicated and for pointing out things that we can improve on. We hope you give us another opportunity to welcome you back and prove that we can serve you even better. We always aim to provide a 5* experience for our guests. Kind regards. Management

5 out of 5

Posted by on 11 Aug. 2023

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Comment from Hotel Management

7 Sep. 2023 by Reef Palms

Dear Kevin, Thank you for your feedback and especially for the very positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

4 out of 5

Posted by on 3 Aug. 2023

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Comment from Hotel Management

10 Aug. 2023 by Reef Palms

Dear Steve, Thank you for your feedback. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

4 out of 5
It was a comfortable stay and was easy to walk around.

Posted by on 1 Aug. 2023

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Comment from Hotel Management

10 Aug. 2023 by Reef Palms

Dear Ken, Thank you for your feedback. Thank for the very positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

4 out of 5
Great size room and all you need but a bit grotty for my liking. You get what you pay for and Cairns is expensive during tourist time but I’d spend more next time

Posted by on 13 Jul. 2023

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Comment from Hotel Management

10 Aug. 2023 by Reef Palms

Dear Rebecca, Thank you for your feedback. Thank for the very positive comments made in your review. We look forward to seeing you as our guest in the future. We always aim to provide a 5* experience and were glad to have achieved this during your stay. Kind regards. Management

2 out of 5
This is close to the airport, but I arrived at 7pm no staff on property no where to eat food, and also it was extremely noisy all night and early morning , but is was very clean, and cheap

Posted by on 4 Jun. 2023

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Comment from Hotel Management

14 Jun. 2023 by Reef Palms

Dear Susan, Thank you for your feedback. We are concerned to note the rating you have posted and are sorry to see that you were not satisfied with your experience here. We hope you give us another opportunity to welcome you back and prove that we can serve you better. We always aim to provide a 5* experience for our guests. Kind regards. Management

Property Features

Reef Palms Motel offers its guests an outdoor pool and a spa tub. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. A library, a terrace, and tour/ticket assistance are also featured at Reef Palms Motel. Self parking is free. This 3.5-star Cairns motel is smoke free.

  • 41 guestrooms or units
  • Meeting rooms
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Kitchenette
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Cairns Station (2.7 km / 1.7 mi)
  • Property shuttles: Free area shuttle and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Reef Palms Motel offers 41 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to balconies. Beds feature pillowtop mattresses. Accommodations at this 3.5-star motel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cairns motel provides complimentary wireless Internet access. Televisions come with digital channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • In-room kitchenette
  • Private balcony
  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Sunday: 7:00 AM - 7:00 PM
  • Monday - Sunday: 7 AM - 7:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk hours are 7 AM - 5 PM on public holidays.

This property's front desk is open during the following times:

  • Monday - Sunday: 7:00 AM - 7:00 PM
  • Monday - Sunday: 7 AM - 7:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and JCB International. Cash is not accepted.

  • No lifts
  • Cash or credit card deposit required
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Rollaway bed fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Reef Palms
  • Reef Palms Cairns North
  • Reef Palms Motel
  • Reef Palms Motel Cairns North
  • Reef Palms Motel Motel
  • Reef Palms Motel Cairns North
  • Reef Palms Motel Motel Cairns North

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.