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3.6 out of 5

"The receptionist needs too smile 😊 " More

By a verified traveller on Sun 15 Aug 2021

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Hotel Description

At Mount Richmond Hotel you'll be 2.4 km (1.5 mi) from Sylvia Park and 4 km (2.5 mi) from Middlemore Hospital. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy flat-screen TVs with cable channels, and all 44 rooms feature free WiFi, free wired Internet, and iPod docks. In-room dining is easy with amenities like refrigerators and room service. Coffee/tea makers, free local calls, and safes are also available.

The bistro, Poolside, is open for breakfast and dinner. The hotel's own poolside bar and lounge bar are nice places to enjoy a drink. Enjoy access to 3 outdoor tennis courts along with a fitness center and a spa tub. 1948 square feet (181 square meters) of event facilities include a conference center, and other business amenities include a business center and coworking space. Additionally, you'll find free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7 AM and 10 AM. There's also the convenience of free parking nearby.

With a stay at this 4-star Otahuhu hotel, you'll be 4.3 km (2.7 mi) from Mt. Smart Stadium and 4.9 km (3.1 mi) from Manukau Institute of Technology.

Economy Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$106* Per night/room 4 Oct. - 5 Oct.

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Premium Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mount Richmond Hotel ratings based on 213 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mount Richmond Hotel

Everyone (136) Couples (42) Business (1) Family (30)
3 out of 5
The receptionist needs too smile 😊

Posted by on 15 Aug. 2021

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Comment from Hotel Management

10 Sep. 2021 by GM

Thank you for this i will share your feedback with the front desk Team

4 out of 5
Friendly amenable staff. Great food, very comfortable room. Too many stairs for the older arthritic guest.

Posted by on 27 Jul. 2021

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Comment from Hotel Management

10 Sep. 2021 by GM

Thank you so much for your feedback we really appreciate it

3 out of 5
Very clean and friendly, professional greeting at reception. Beds were comfortable. Overall feel of hotel was quite shabby however and the breakfast was disappointing. Location for our stay was very convenient.

Posted by on 15 May 2021

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3 out of 5
My room wasn’t serviced, therefore no extra soap, shampoo, coffee. Milk or sugar for the next evening. Extremely noisy during the early hours of the morning not just guests but night staff banging doors and talking loudly in the hallway.

Posted by , from New Zealand on 3 Dec. 2020

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5 out of 5
The staff were very friendly and welcoming and nothing was a problem at all from the front desk staff to house keeping

Posted by on 22 Oct. 2020

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4 out of 5

Posted by on 18 Sep. 2020

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5 out of 5

Posted by on 15 Apr. 2020

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Comment from Hotel Management

11 May 2020 by AB

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on 22 Mar. 2020

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Comment from Hotel Management

11 May 2020 by AB

Thanks for staying with us. We appreciate your feedback!

4 out of 5
standard fare but reasonable tricky to get out with traffic and contour of main road

Posted by on 16 Mar. 2020

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Comment from Hotel Management

11 May 2020 by AB

Thanks for staying with us. We appreciate your feedback!

4 out of 5
There's nothing unique. The thing I didn't like as it's the same thing as I've told them earlier that they're Airconditioning units aren't working properly but they've not done anything to it.

Posted by on 1 Mar. 2020

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Property Features

As a guest of Mount Richmond Hotel, you'll find an outdoor pool, outdoor tennis courts, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Business amenities include a business center and coworking spaces. Event space at this hotel measures 1948 square feet (181 square meters) and includes a conference center. The eco-friendly Mount Richmond Hotel also features tour/ticket assistance, a garden, and a picnic area. Self parking is free. A complete renovation of Mount Richmond Hotel was completed in October 2017. This 4-star Auckland hotel is smoke free.

  • 44 guestrooms or units
  • 2 levels
  • 1948 sq ft of conference space
  • 181 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis courts - 3
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Train station: Auckland Westfield Station (1 km / 0.6 mi)
  • Parking: Free self parking

Room Amenities

Mount Richmond Hotel offers 44 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM.

Poolside - This poolside bistro serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 35 per day.
  • Cribs (infant beds) are available for NZD 10 per day.

Pet Policy

  • Pets and service animals are not allowed at Mount Richmond Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No lifts
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 0.1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 20 and NZD 28.50 for adults, NZD 10 and NZD 28.50 for children (approximately)
  • Early check-in fee: NZD 50 (subject to availability)
  • Late check-out fee: NZD 50 (subject to availability)
  • Crib (infant bed) fee: NZD 10 per day
  • Rollaway bed fee: NZD 35 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mount Richmond
  • Mount Richmond Auckland
  • Mount Richmond Hotel
  • Mount Richmond Hotel Auckland
  • Mount Richmond Hotel Auckland/Mount Wellington
  • Mount Richmond Hotel Hotel
  • Mount Richmond Hotel Auckland
  • Mount Richmond Hotel Hotel Auckland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.