4.6 out of 5

"Hotel very handy to Queen St and Spark Arena where I had to go, enjoyed the pool and gym, overall had a pleasant stay. " More

By a verified traveller on Sat 18 Aug 2018

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Hotel Description

A luxury stay in the heart of Auckland awaits you at CityLife Auckland. Within steps you'll find Queen Street Shopping District and Sky Tower within a short 5-minute stroll. Highlights at this family-friendly hotel include a restaurant, an indoor swimming pool and a bar/lounge.

You can enjoy TVs with satellite channels, and all 157 rooms feature in-room childcare, coffee/tea makers and free newspapers. Fridges and round-the-clock room service make in-room dining convenient. Nice touches include bathrobes, slippers and free toiletries. Safes, hairdryers and irons/ironing boards are also available.

The restaurant, Zest Restaurant and Bar, is open for breakfast and dinner. 1550 square feet (144 square metres) of event facilities include meeting rooms, and other business amenities include a 24-hour business centre. Additionally, you'll find free WiFi in public areas, a fitness centre and laundry facilities. Each morning English breakfast is served between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Attractions within a short walk walk of this 4.5-star Auckland Central Business District hotel include SkyCity Casino and The Civic.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$139 per night

Directors Suite

Bed Count 3 King Beds Maximum Occupancy 6 Max

Deluxe Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

2 Bedroom Executive Suite

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

1 Bedroom Executive Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive 3 Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

CityLife Auckland ratings based on 886 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for CityLife Auckland

Everyone (427) Couples (304) Business (3) Family (149) Other (1)
5 out of 5

Posted by on 10 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by Zuzana S., Front Office Manager

Thank you for your feedback, we look forward welcoming you back at Citylife Auckland.

5 out of 5

Posted by on 10 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by Zuzana S., Front Office Manager

Thank you for your feedback, we look forward welcoming you back at Citylife Auckland.

2 out of 5
Love staying at this place, great people, location and rooms. HOWEVER The toilet water system was not turning off once the water tank was full. this was happening as soon as we got there so somebody must have known there was a fault. That night the noise was louder even with the doors closed, Couldn't sleep. argggggg

Posted by on 1 Jun. 2019

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Comment from Hotel Management

6 Jun. 2019 by Zuzana S., Front Office Manager

Thank you very much for your time to provide us with your feedback. The feedback you provide helps us to understand our guests’ needs and to better deliver exceptional service, so that everyone is Someone Special staying Somewhere Special. Please accept my apologies for the issues with the toilet. I can assure that I have discussed your comment with the team and managers concerned to ensure we consistently work towards the improvement. Once again, thank you for your feedback and we look forward to welcoming you back at Citylife Hotel Auckland.

4 out of 5
Big, beautiful room and comfortable bed. Ideal CBD location.

Posted by on 25 May 2019

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Comment from Hotel Management

29 May 2019 by Zuzana S., Front Office Manager

Thank you very much for your time to provide us with your feedback. The feedback you provide helps us to understand our guests’ needs and to better deliver exceptional service, so that everyone is Someone Special staying Somewhere Special. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back at Citylife Hotel Auckland.

5 out of 5

Posted by on 18 May 2019

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Comment from Hotel Management

29 May 2019 by Zuzana S., Front Office Manager

Thank you for your feedback, we look forward welcoming you back at Citylife Auckland.

5 out of 5
Service, room and staff excellent. Central position of Hotel high on priority list.

Posted by on 15 May 2019

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Comment from Hotel Management

29 May 2019 by Zuzana S., Front Office Manager

Thank you very much for your time to provide us with your feedback. The feedback you provide helps us to understand our guests’ needs and to better deliver exceptional service, so that everyone is Someone Special staying Somewhere Special. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back at Citylife Hotel Auckland.

5 out of 5

Posted by on 12 May 2019

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Comment from Hotel Management

29 May 2019 by Zuzana S., Front Office Manager

Thank you for your feedback, we look forward welcoming you back at Citylife Auckland.

5 out of 5
The staff go out of their way to assist you and are very helpful and curteous, the lifts are small but there are 4 of them so that compensates, some floors are being renovated but we were told so by staff. The room was comfortable a quality King bed and pillows, our room was one that was renovated, the shower was a bit small but we got used to it. Overall it was pleasant experience and would definately return for another stay as it is in the heart of the city and close to everything plus the customer service experience polite happy people who go out of their way to assist you.

Posted by on 6 May 2019

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Comment from Hotel Management

6 Jun. 2019 by Zuzana S., Front Office Manager

Thank you very much for your time to provide us with your feedback. The feedback you provide helps us to understand our guests’ needs and to better deliver exceptional service, so that everyone is Someone Special staying Somewhere Special. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back at Citylife Hotel Auckland.

4 out of 5
Large room, new bathroom and kitchen were good and staff were very friendly and helpful.

Posted by on 5 May 2019

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Comment from Hotel Management

29 May 2019 by Zuzana S., Front Office Manager

Thank you very much for your time to provide us with your feedback. The feedback you provide helps us to understand our guests’ needs and to better deliver exceptional service, so that everyone is Someone Special staying Somewhere Special. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back at Citylife Hotel Auckland.

5 out of 5

Posted by on 4 May 2019

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Comment from Hotel Management

29 May 2019 by Zuzana S., Front Office Manager

Thank you very much for your time to provide us with your feedback. The feedback you provide helps us to understand our guests’ needs and to better deliver exceptional service, so that everyone is Someone Special staying Somewhere Special. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back at Citylife Hotel Auckland.

Property Features

CityLife Auckland offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 1550 square feet (144 square metres). Tour or ticket assistance, multilingual staff, and concierge services are also featured at the luxury CityLife Auckland. Parking is available for a fee. This 4.5-star Auckland hotel is smoke free.

  • 1 building
  • 157 guestrooms or units
  • 24 levels
  • 1550 sq ft of conference space
  • 144 sq. m of conference space
  • Built in 1997
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Business centre (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (27.2 km / 16.9 mi)
  • Train station: Auckland Britomart Station (1 km / 0.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

CityLife Auckland offers 157 forms of air-conditioned accommodation with a safe and free newspapers. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a complimentary bathrobe, complimentary slippers, complimentary toiletries and a hairdryer. Premium satellite televisions are provided. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Hypo-allergenic bedding
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a English breakfast daily from 6:30 AM to 10 AM.

Zest Restaurant and Bar – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time ends at 6 AM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 55 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Free WiFi is limited to 1GB per guestroom, per day. A surcharge applies for additional usage. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: NZD 34 for adults and NZD 17 for children (approximately)
  • Valet parking fee: NZD 45 per day
  • Rollaway bed fee: NZD 55 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • CityLife Auckland Hotel
  • CityLife Hotel
  • CityLife Auckland
  • Auckland Citylife Hotel
  • CityLife Auckland New Zealand
  • Citylife Hotel Auckland
  • Citylife Auckland Hotel Auckland Central

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®