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4.5 out of 5

"Location great for spark arena..staff excellent service great.. " More

By a verified traveller on Sun 05 Jul 2020

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Hotel Description

A luxury stay in the heart of Auckland awaits you at CityLife Auckland. Within steps you'll find Queen Street Shopping District and Sky Tower within a short 5-minute stroll. Highlights at this family-friendly hotel include an indoor swimming pool and in-room free WiFi.

You can enjoy TVs with satellite channels, and all 157 rooms feature in-room childcare, coffee/tea makers, and free newspapers. Refrigerators and round-the-clock room service make in-room dining convenient. You'll find nice touches like bathrobes, slippers, and free toiletries to enhance your stay. Additionally, safes, hair dryers, and irons/ironing boards are available.

This business-friendly hotel offers free WiFi in public areas, a fitness center, and concierge services. Additionally, you'll find a 24-hour business center and laundry facilities. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a short walk walk of this 4.5-star Auckland Central Business District hotel include SkyCity Casino and SKYCITY Auckland Convention Centre.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$146* Per night/room 27 Sep. - 28 Sep.

Directors Suite

Bed Count 3 King Beds Maximum Occupancy 6 Max

Deluxe Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

2 Bedroom Executive Suite

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

1 Bedroom Executive Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive 3 Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

CityLife Auckland ratings based on 171 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for CityLife Auckland

Everyone (119) Couples (28) Business (2) Family (13) Other (1)
5 out of 5
Location great for spark arena..staff excellent service great..

Posted by , from Auckland nz on 5 Jul. 2020

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Comment from Hotel Management

20 Aug. 2020 by Suraj Dhameja - Assistant Front Office Manager

Thank you for your feedback, we look forward welcoming you back at Citylife Auckland.

5 out of 5
Clean, modern, and a super-comfortable bed. Didn’t like the smell of the room though, just a personal thing, must have been the cleaning product used - had a sickly smell.

Posted by on 9 Mar. 2020

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Comment from Hotel Management

31 Mar. 2020 by Suraj Dhameja - Assistant Front Office Manager

Thank you for your feedback, we look forward welcoming you back at Citylife Auckland.

4 out of 5
The location is excellent. Booking on line get the lowest price, but you are a second class guest - no complimentary breakfast, room on the pool and gym floor, last rooms made up. You get what you pay for.

Posted by on 3 Mar. 2020

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Comment from Hotel Management

18 Mar. 2020 by Suraj Dhameja Assistant Front Office Manager

Thank you for your feedback, we look forward to welcome you back at Citylife Auckland

5 out of 5
Everything was clean and well maintained. Rooms exceeded what we were expecting.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

31 Mar. 2020 by Suraj Dhameja - Assistant Front Office Manager

Thank you for your feedback, we look forward welcoming you back at Citylife Auckland.

4 out of 5

Posted by on 29 Feb. 2020

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Comment from Hotel Management

2 Apr. 2020 by Suraj Dhameja - Assistant Front Office Manager

Thank you for your feedback, we look forward welcoming you back at Citylife Auckland.

5 out of 5
Its location . Easy for us as a family. Beds are really comfortable.

Posted by on 23 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Suraj Dhameja - Assistant Front Office Manager

Dear Guest, Thank you very much for your time to provide us with your feedback. The feedback you provide helps us to understand our guest needs and to better deliver exceptional service, so that everyone is Someone Special staying Somewhere Special. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back at Citylife Hotel Auckland.

4 out of 5
full kitchen and large size was fabulous. Excellent bed

Posted by on 16 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Suraj Dhameja - Assistant Front Office Manager

Thank you for your feedback, we look forward welcoming you back at Citylife Auckland.

5 out of 5
Loved the room. Very clean and bed was so comfortable. Bathroom was very clean and I enjoyed the shower. Hard to find entrance to hotel when driving. Had to go around the block a few times. Loved the fact it was so close to shopping and restaraunts.

Posted by on 16 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Suraj Dhameja - Assistant Front Office Manager

Dear Guest, Thank you very much for your time to provide us with your feedback. The feedback you provide helps us to understand our guest needs and to better deliver exceptional service, so that everyone is Someone Special staying Somewhere Special. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back at Citylife Hotel Auckland.

4 out of 5

Posted by on 14 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Suraj Dhameja - Assistant Front Office Manager

Thank you for your feedback, we look forward welcoming you back at Citylife Auckland.

5 out of 5
Very comfortable hotel in a very central and convenient location.

Posted by , from Sydney NSW on 12 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by Suraj Dhameja - Assistant Front Office Manager

Dear Paul, Thank you very much for your time to provide us with your feedback. The feedback you provide helps us to understand our guest needs and to better deliver exceptional service, so that everyone is Someone Special staying Somewhere Special. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back at Citylife Hotel Auckland.

Property Features

CityLife Auckland offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 1550 square feet (144 square meters). Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury CityLife Auckland. For a fee, parking is available. This 4.5-star Auckland hotel is smoke free.

  • 1 building
  • 157 guestrooms or units
  • 24 levels
  • 1550 sq ft of conference space
  • 144 sq m of conference space
  • Built in 1997
  • Childcare (surcharge)
  • Business center (24 hours)
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Auckland Intl. Airport (AKL) (27.8 km / 17.3 mi)
  • Train station: Auckland Britomart Station (1 km / 0.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

CityLife Auckland offers 157 accommodations with safes and complimentary newspapers. Refrigerators and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Premium satellite television is provided. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 6 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 55 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Free WiFi is limited to 1GB per guestroom, per day. A surcharge applies for additional usage.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: NZD 45 per day
  • Rollaway bed fee: NZD 55 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland CityLife
  • CityLife Auckland
  • CityLife Hotel
  • CityLife Hotel Auckland
  • Auckland Citylife Hotel
  • Citylife Auckland Hotel Auckland Central
  • CityLife Auckland New Zealand
  • CityLife Auckland Hotel
  • CityLife Auckland Hotel
  • CityLife Auckland Auckland
  • CityLife Auckland Hotel Auckland

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Qualmark

National Rating

This Hotel property is rated 4 star plus.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.