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 Auckland • 1 Room
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Heartland Hotel Auckland Airport

4.5-star property
14 Airpark Drive, Auckland, 1800 796 370
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4.3 out of 5
Very good!
See all 183 wotif Reviews

"EXCELLENT PICK UP AND DROP OFF FROM THE AIRPORT " More

By a verified traveller on Wed 11 May 2022

Points Of Interest

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Hotel Description

A luxury stay in Auckland awaits you at Heartland Hotel Auckland Airport. You'll be 17.1 km (10.6 mi) from Rainbow's End and 17.2 km (10.7 mi) from Mt. Eden. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy TVs with satellite channels, and all 141 rooms feature free WiFi, coffee/tea makers, and free newspapers. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Free local calls, hair dryers, and irons/ironing boards are also available.

The restaurant, The Runway, is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and spa tub. Added amenities include free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Full breakfast is available daily between 5:30 AM and 10:30 AM. There's also extended parking, along with the convenience of a free airport shuttle.

Within a 30-minute drive of this 4.5-star Mangere hotel, attractions include Sky Tower and Spark Arena.

Standard Studio QS

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$147* Per night/room 26 Jun. - 27 Jun.

Superior 1 Bedroom King Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Studio QQ

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Studio King, Upper Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard 1 Bedroom King Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Interconnecting Room QQQQ

Bed Count 4 Queen Beds Maximum Occupancy 8 Max

Heartland Hotel Auckland Airport ratings based on 183 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Heartland Hotel Auckland Airport

Everyone (127) Couples (20) Business (3) Family (27) Other (1)
4 out of 5
EXCELLENT PICK UP AND DROP OFF FROM THE AIRPORT

Posted by on 11 May 2022

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4 out of 5
Very helpful staff at checkin who arranged late checkout and in room breakfast. This was very much appreciated after a flight delay meaning I arrived at the hotel at 2 am.

Posted by on 1 May 2022

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5 out of 5
The room was in excellent & well presented.

Posted by on 26 Apr. 2022

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3 out of 5
Staff were great and very friednelt but the property itself is loking old and needs to be updated for me to return

Posted by on 25 Apr. 2022

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5 out of 5
Good

Posted by on 16 Apr. 2022

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5 out of 5
Nice clean hotel close to the airport with very friendly staff. Great breakfast.

Posted by on 10 Apr. 2022

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3 out of 5
Our room had an awful stench so we asked to change rooms and they upgraded us to a lovely clean room. Very friendly staff! The place is looking rather old and for the price we paid I expected more.

Posted by on 24 Mar. 2022

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Comment from Hotel Management

1 Apr. 2022 by Adelle Livett General Manager

Hi Gina, it is disappointing to hear your room was not to your standard. I have shared your comments with our maintenance team to address. Thank you for taking the time to recognise our team.

4 out of 5
Convenient for travellers as fairly close to the airport.

Posted by on 15 Mar. 2022

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Comment from Hotel Management

1 Apr. 2022 by Adelle Livett General Manager

Thank you Sandra for your review.

4 out of 5
Staff were great Road and general outside environment was noisy.

Posted by on 15 Mar. 2022

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Comment from Hotel Management

1 Apr. 2022 by Adelle Livett General Manager

Hi Greg thank you for taking the time and giving feedback on your recent stay. Should you like a quieter rooms please let our team know and they will endeavour to allocate one away from our road.

5 out of 5
Always a friendly welcome, clean comfortable rooms and perfect for traveling to or from Auckland airport.

Posted by on 6 Mar. 2022

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Comment from Hotel Management

16 Mar. 2022 by RDM

Dear Sheila, Thank you for your lovely feedback and we agree that we are perfectly placed for the airport! We hope to welcome you again in the future. Kind Regards, Stacey McGregor - Rooms Division Manager

About the Heartland Hotel Auckland Airport

Location 14 Airpark Drive, Auckland, 2022

Property Features

Heartland Hotel Auckland Airport offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The luxury Heartland Hotel Auckland Airport also features tour/ticket assistance, coffee/tea in a common area, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. This 4.5-star Auckland hotel is smoke free.

  • 141 guestrooms or units
  • 3 levels
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Train station: Auckland Middlemore Station (8.2 km / 5.1 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Heartland Hotel Auckland Airport offers 141 accommodations with complimentary newspapers and coffee/tea makers. Premium satellite television is provided. Bathrooms include complimentary toiletries and hair dryers. This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 5:30 AM to 10:30 AM.

The Runway - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Heartland Hotel Auckland Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 35.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Number of children who can stay for free – 2
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 25 for adults and NZD 12.50 for children (approximately)
  • Uncovered extended parking fee: NZD 7 per day
  • Rollaway bed fee: NZD 35.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heartland Auckland Airport
  • Heartland Auckland Airport Hotel
  • Heartland Hotel Auckland Airport
  • Heartland Hotel Auckland Airport Mangere
  • Ventura Hotel Mangere
  • Heartland Auckland Airport Mangere
  • Heartland Hotel Auckland Airport Mangere
  • Ventura Hotel Mangere
  • Heartland Auckland Auckland
  • Heartland Hotel Auckland Airport Hotel

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.