4.4 out of 5

"Very convenient to airport room was quiet good place to stay before a long flight to the UK " More

By a verified traveller on Tue 28 Aug 2018

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Hotel Description

A luxury stay in Mangere awaits you at Heartland Hotel Auckland Airport. You'll be 1.9 km (1.2 mi) from Villa Maria Estate and 2.8 km (1.7 mi) from Butterfly Creek. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool and free self parking.

You can enjoy TVs with satellite channels, and all 141 rooms feature free WiFi, coffee/tea makers and free newspapers. Fridges and round-the-clock room service make in-room dining convenient. Free local calls, hairdryers and irons/ironing boards are also available.

The restaurant, The Runway, is open for breakfast and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the 24-hour fitness centre and spa tub. Additionally, you'll find free WiFi in public areas, coffee/tea in a common area and laundry facilities. Full breakfast is available daily between 5:30 AM and 10:30 AM. There's also extended parking, along with the convenience of a free airport shuttle.

Within a 20-minute drive of this 4.5-star Mangere hotel, attractions include Rainbow's End and One Tree Hill Domain.

Standard Studio QS

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$133* Per night/room 29 Sep. - 30 Sep.

Superior 1 Bedroom King Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Studio King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Interconnecting Room KQQ

Bed Count 1 King Bed Maximum Occupancy 6 Max

Standard 1 Bedroom King Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Interconnecting Room QQQQ

Bed Count 4 Queen Beds Maximum Occupancy 8 Max

Heartland Hotel Auckland Airport ratings based on 949 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Heartland Hotel Auckland Airport

Everyone (461) Couples (277) Business (10) Family (200) Other (1)
4 out of 5
Clean and as it was a late night check in, staff we saw were helpful and friendly. Room clean comfortable..quiet. Beds comfortable. However. Really disappointed with bed linens. We assume they had been washed but had the appearance of being dried in a tumble dryer and were creased badly. Not ironed. We travel extensively in NZ and overseas, this is the first time we have ever slept in such crumpled bed linens. Sad really. It is off putting for such a small but important detail.

Posted by , from Mangere. Auckland airport on 11 Sep. 2019

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Comment from Hotel Management

16 Sep. 2019 by RamonJ

Good afternoon, Thank you for taking the time to review and rate Heartland Hotel Auckland Airport online via www.wotif.com We appreciate the feedback and look forward to seeing you again sometime soon. Kind regards, Ramon James - Hotel Manager

5 out of 5
Very pleasant at the check in reception Clean comfortable room

Posted by on 26 Aug. 2019

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Comment from Hotel Management

26 Aug. 2019 by RamonJ

Thank you for your kind comments about the check in process and clean, comfortable rooms. Kind regards, Ramon James - Hotel Manager

4 out of 5

Posted by on 19 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by RamonJ

Thank you anonymous for your 4/5 rating!

2 out of 5
I booked to stay here because I was flying to Aus for the next week and thought parking during my time away was included. However I was told on my arrival I would have to pay extra for the parking.

Posted by on 4 Aug. 2019

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Comment from Hotel Management

4 Aug. 2019 by RamonJ

Good morning, Thank you for your feedback online via www.expedia.co.nz for Heartland Hotel Auckland Airport. If you are parking with us while you are out of town, there is a daily charge. We do provide a free shuttle to and from the airport 24 hours a day. The team and I look forward to having you stay with us again very soon, Kind regards, Ramon James - Hotel Manager

4 out of 5
Catching an early flight so was great for us. Room was nice and service was great.

Posted by on 16 Jul. 2019

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Comment from Hotel Management

17 Jul. 2019 by General Manager

Thank you for choosing to stay with the team at the Heartland Hotel Auckland Airport. Warm regards Adelle Livett General Manager

5 out of 5

Posted by on 13 Jul. 2019

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Comment from Hotel Management

17 Jul. 2019 by General Manager

Thank you for taking the time and give the hotel a rating. Warm regards Adelle Livett General Manager

5 out of 5
Friendly efficient staff. Excellent customer service and value for money.

Posted by on 25 Jun. 2019

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Comment from Hotel Management

26 Jun. 2019 by RamonJ

We tend to believe our team are friendly and efficient too! We are proud of our customer service and are always striving for improvement. Kind regards, Ramon James - Hotel Manager

5 out of 5
Staff always friendly and obliging and facilities always clean. We would stay here at least twice a year and everytime this hogh standard is maintained

Posted by , from Dargaville on 20 Jun. 2019

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Comment from Hotel Management

20 Jun. 2019 by RamonJ

Thank you for your feedback, we sincerely appreciate it! Kind regards, Ramon James - Hotel Manager

4 out of 5
Parking overnight was useful. Quick room service delivery

Posted by on 20 Jun. 2019

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Comment from Hotel Management

23 Jun. 2019 by Ramon James

Glad to see you enjoyed the parking facilities and found the room service delivery quick. We do hope t o see you again very soon, Kind regards, Ramon James - Hotel Manager

4 out of 5
Convenient to airport, great parking. We have stayed here a number of times, this last stay was the best yet.

Posted by , from Tauranga on 30 May 2019

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Comment from Hotel Management

4 Jun. 2019 by RamonJ

Thank you very much for your online review and rating, we sincerely appriecate the feedback. Kind regards, Ramon James - Hotel Manager

About the Heartland Hotel Auckland Airport

Location 14 Airpark Drive, Mangere, 2022

Property Features

Heartland Hotel Auckland Airport offers its guests an outdoor pool, a spa tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The luxury Heartland Hotel Auckland Airport also features tour or ticket assistance, coffee/tea in common area, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. This 4.5-star Mangere hotel is smoke free.

  • 141 guestrooms or units
  • 3 levels
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (3.1 km / 1.9 mi)
  • Train station: Auckland Otahuhu Station (8.3 km / 5.2 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Heartland Hotel Auckland Airport offers 141 forms of air-conditioned accommodation with free newspapers and coffee/tea makers. Premium satellite televisions are provided. Bathrooms include complimentary toiletries and a hairdryer. This Mangere hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 5:30 AM to 10:30 AM.

The Runway – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to make arrangements.

Group Booking Policy: For bookings of 5 rooms or more or 10 guests or more, a 100% nonrefundable deposit is required 30 days prior to arrival. For more details, please contact the property using the information on the reservation confirmation received after booking.

Airport transport is offered at scheduled time 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 35 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • One child stays free
  • Debit cards not accepted
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 25 for adults and NZD 12.50 for children (approximately)
  • Rollaway bed fee: NZD 35 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heartland Auckland Airport
  • Heartland Auckland Airport Hotel
  • Heartland Hotel Auckland Airport
  • Heartland Hotel Auckland Airport Mangere
  • Ventura Hotel Mangere
  • Heartland Auckland Airport Mangere
  • Heartland Hotel Auckland Airport Mangere
  • Ventura Hotel Mangere
  • Heartland Auckland Mangere
  • Heartland Hotel Auckland Airport Hotel
  • Heartland Hotel Auckland Airport Mangere
  • Heartland Hotel Auckland Airport Hotel Mangere

You should know

  • Heartland Hotel Auckland Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

url importing https://www.wotif.com/Auckland-Hotels-Heartland-Hotel-Auckland-Airport.h2187263-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.