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4.4 out of 5

"Lovely facilities and helpful reception staff " More

By a verified traveller on Tue 08 Nov 2022

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Hotel Description

A luxury stay in Auckland awaits you at Heartland Hotel Auckland Airport. You'll be within a 20-minute walk of Villa Maria Auckland Winery and 2.7 km (1.7 mi) from Butterfly Creek. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool, and free self parking.

The restaurant, The Runway, is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and spa tub. Added amenities include free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Full breakfast is available daily between 5:30 AM and 10:30 AM. There's also extended parking, along with the convenience of a free airport shuttle.

With a stay at this 4.5-star Mangere hotel, you'll be 3 km (1.9 mi) from Treasure Island Adventure Golf and 3.7 km (2.3 mi) from Ambury Regional Park.

Superior Studio QQ, Upper Level

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$191* Per night/room 11 Dec. - 12 Dec.

Standard Studio QS

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior 1 Bedroom King Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Studio QQ

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Superior Studio King, Upper Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard 1 Bedroom King Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heartland Hotel Auckland Airport ratings based on 171 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Heartland Hotel Auckland Airport

Everyone (92) Couples (32) Family (36)
5 out of 5
All good

Posted by on 25 Nov. 2022

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Comment from Hotel Management

28 Nov. 2022 by Stacey

Dear Trevor,Thank you for your great review.Kind Regards,

5 out of 5
Lovely facilities and helpful reception staff

Posted by on 8 Nov. 2022

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Comment from Hotel Management

10 Nov. 2022 by Daleen van Eeden | DM

Thank you Tim, appreciate the feedback.

5 out of 5
close to the airport. Efficient shuttle pick up and drop off. Friendly staff. Good sized room and lovely bathroom toiletries. Excellent food in the restaurant.

Posted by on 3 Nov. 2022

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Comment from Hotel Management

7 Nov. 2022 by Stacey

Dear Maggie,Thank you so much for your review and great feedback about the team and your dining expericence. We are glad you were able to utilise our complimentary airport shuttle service.Kind Regards

3 out of 5
Generally ok although level of cleaning and quality of bedding could be better

Posted by on 31 Oct. 2022

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Comment from Hotel Management

7 Nov. 2022 by Stacey

Dear Mark,Thank you for your recent review, we are pleased to have refurbishment plans in place set to start in the near future.Kind Regards,

5 out of 5
Extremely helpful and friendly staff

Posted by on 24 Oct. 2022

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Comment from Hotel Management

28 Oct. 2022 by Daleen van Eeden | DM

Thank you Robert! I will make sure to pass on your lovely feedback to the team. Keeping smiles all round.

4 out of 5
We didn’t like the pool in the middle of the carpark. Walking back through reception in front of guests checking in and guests at the bar. 😁

Posted by on 16 Oct. 2022

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Comment from Hotel Management

20 Oct. 2022 by Daleen van Eeden | DM

Hi Ann, Thank you for the review, it is a bit of a polarising quirk of the hotel. Yet next time we could possibly allocate you closer to another entry and exit door away from the hotel.Warm Regards,

4 out of 5
Nice place

Posted by on 13 Oct. 2022

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Comment from Hotel Management

13 Oct. 2022 by Stacey

Dear Chanaka,Thank you for your review.Kind Regards,

5 out of 5
Homely feel

Posted by on 7 Oct. 2022

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Comment from Hotel Management

28 Oct. 2022 by Daleen van Eeden | DM

Thank you Kenneth, one couldn't ask for better feedback. Hope to see you again soon.

4 out of 5
Location

Posted by on 4 Oct. 2022

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Comment from Hotel Management

28 Oct. 2022 by Daleen van Eeden | DM

Dear Kenneth, Thank you for the feedback on your first stay with us. Looking forward to welcoming you again on your next round of travels.

4 out of 5
Very close to the airport, friendly staff and the were friendly and helpful. Dinner at the restaurant was delicious and the bar was open for the NRL grand final. The airport shuttle leaves every half hour. Recommend if you have a late or early flight. Clean rooms and very quiet

Posted by on 3 Oct. 2022

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Comment from Hotel Management

28 Oct. 2022 by Daleen van Eeden | DM

Thank you Mandy, couldn't have summed it up better if I tried. Glad you enjoyed all we have to offer. Hope to welcome you back soon.

About the Heartland Hotel Auckland Airport

Location 14 Airpark Drive, Auckland, 2022

Property Features

Heartland Hotel Auckland Airport offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The luxury Heartland Hotel Auckland Airport also features tour/ticket assistance, coffee/tea in a common area, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. This 4.5-star Auckland hotel is smoke free.

  • 141 guestrooms or units
  • 3 levels
  • Childcare (surcharge)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Train station: Auckland Middlemore Station (8.2 km / 5.1 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Heartland Hotel Auckland Airport offers 141 accommodations with complimentary newspapers and coffee/tea makers. Premium satellite television is provided. Bathrooms include complimentary toiletries and hair dryers. This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 5:30 AM to 10:30 AM.

The Runway - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Heartland Hotel Auckland Airport offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 35.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free: Maximum age 12
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 25 for adults and NZD 12.50 for children (approximately)
  • Uncovered extended parking fee: NZD 7 per day
  • Rollaway bed fee: NZD 35.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heartland Auckland Airport
  • Heartland Auckland Airport Hotel
  • Heartland Hotel Auckland Airport
  • Heartland Hotel Auckland Airport Mangere
  • Ventura Hotel Mangere
  • Heartland Auckland Airport Mangere
  • Heartland Hotel Auckland Airport Mangere
  • Ventura Hotel Mangere
  • Heartland Auckland Auckland
  • Heartland Hotel Auckland Airport Hotel

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.