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Four Points by Sheraton Auckland

4.5 star property

Photo gallery for Four Points by Sheraton Auckland

Serves lunch and dinner
Suite, 1 King Bed | View from property
Lobby
Terrace/patio
Suite, 1 King Bed

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
The current price is AU$164
includes taxes & fees
10 May - 11 May

Explore the area

View map
396 Queen Street, Auckland, Auckland, 1010
  • Place, Queen Street Shopping District
    ‪1 min walk‬
  • Place, University of Auckland
    ‪3 min walk‬
  • Place, Sky Tower
    ‪8 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

8.8 out of 10
Excellent
(64 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds

Room, 2 Single Beds

Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

8.4 out of 10
Very good
(8 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

Room, 1 King Bed, Corner

9.4 out of 10
Exceptional
(18 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.6 out of 10
Excellent
(11 reviews)
  • 36 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Tower

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Tower

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View (Balcony)

Studio, 1 King Bed, City View (Balcony)

Studio, 1 King Bed, City View (Balcony)

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Tower (View)

Suite, 2 Bedrooms, Tower (View) | Living area

Suite, 2 Bedrooms, Tower (View)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Tower

Room, 1 King Bed, Tower

Room, 1 King Bed, Tower

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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10 May - 11 May
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About the area

Auckland

A luxury stay in the heart of Auckland awaits you at Four Points by Sheraton Auckland. Within just a 10-minute stroll, you'll find University of Auckland and Sky Tower. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Queen's Head Bar & Eatery, serves local and international cuisine and is open for breakfast, lunch and dinner. The Churchill is the hotel's own bar, serving drinks along with lunch and dinner. 2045 square feet (190 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas and a coffee shop/cafe. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of valet parking. .Places within a 30-minute walk of this 4.5-property class Auckland Central Business District hotel include Auckland Domain and Spark Arena.

What's nearby

  • Queen Street Shopping District - 1 min walk - 0.0 km
  • Auckland Town Hall - 2 min walk - 0.2 km
  • University of Auckland - 3 min walk - 0.3 km
  • Sky Tower - 8 min walk - 0.7 km
  • SkyCity Casino - 8 min walk - 0.7 km

Getting around

  • Gaunt Street Tram Stop - 4 min drive
  • Auckland Britomart Station - 15 min walk
  • Auckland (AKL-Auckland Intl.) - 26 min drive

Restaurants

  • ‪Queen’s Head - ‬1 min walk
  • ‪Q Theatre - ‬1 min walk
  • ‪The Churchill Auckland - ‬1 min walk
  • ‪Kangnam Station - ‬2 min walk
  • ‪Tropeiro Grill - ‬1 min walk

About this property

Four Points by Sheraton Auckland

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 2 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2045 square feet (190 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury Four Points by Sheraton Auckland. Parking is available for a fee.

This 4.5-star Auckland hotel is smoke free.

  • 1 building
  • 255 guestrooms or units
  • 20 levels
  • 2045 sq ft of conference space
  • 190 sq. m of conference space
  • Built in 1987
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Four Points by Sheraton Auckland offers 255 accommodations with minibars and a safe. Beds feature premium bedding. Televisions come with premium digital channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered valet parking on site (NZD 60 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Queen's Head Bar & Eatery
  • The Churchill

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,045 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 20 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with premium digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.75 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 39 per person
  • Valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.75 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Four Points Sheraton Auckland Hotel
Four Points Sheraton Auckland
Four Points By Sheraton Auckland New Zealand
Four Points by Sheraton Auckland Hotel
Four Points by Sheraton Auckland Auckland
Four Points by Sheraton Auckland Hotel Auckland

Frequently asked questions

What is the cancellation policy at Four Points by Sheraton Auckland?

Four Points by Sheraton Auckland offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Four Points by Sheraton Auckland?

As of 13 Apr 2026, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Auckland on 10 May 2026 start from AU$164, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Four Points by Sheraton Auckland?

Yep, Four Points by Sheraton Auckland has secured covered valet parking with in/out privileges for NZD 60 per night.

Are there any beaches close to Four Points by Sheraton Auckland?

The closest beach to Four Points by Sheraton Auckland is Takapuna Beach (7.3 km).

What makes Four Points by Sheraton Auckland a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Four Points by Sheraton Auckland.

Is Four Points by Sheraton Auckland family-friendly?

You bet! With amenities such as children's meals, as well as free infant beds in the guestrooms, it's no surprise that Four Points by Sheraton Auckland is a hit with families.

Does Four Points by Sheraton Auckland serve breakfast?

Yeah, buffet breakfast is on offer daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Four Points by Sheraton Auckland?

No, Four Points by Sheraton Auckland does not offer an airport shuttle service.

Is there a bar or restaurant at Four Points by Sheraton Auckland?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Four Points by Sheraton Auckland?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Four Points by Sheraton Auckland?

No, only service animals are allowed.

Four Points by Sheraton Auckland Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 505 out of 840 reviews
Rating 8 - Good. 237 out of 840 reviews
Rating 6 - Okay. 63 out of 840 reviews
Rating 4 - Poor. 23 out of 840 reviews
Rating 2 - Terrible. 12 out of 840 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Denis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay. Thank you.
Stayed 6 nights in Dec 2025

8/10 Good

Natasha Anna

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room Lovely staff
Stayed 1 night in Jan 2026

10/10 Excellent

Priscilla

Stayed 6 nights in Dec 2025

10/10 Excellent

Amir

Stayed 6 nights in Dec 2025

4/10 Poor

Mrikank

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel was not worth the price. The amenities were average, the breakfast was mediocre, and the view was just okay. Prices were much higher than comparable hotels. The breakfast was underwhelming, and the staff did not bother to follow up or offer help. The gym was a small closed room with limited machines and no towels. Overall, it felt like a 3-star hotel at best. I will not stay here again.
Stayed 2 nights in Dec 2025

8/10 Good

Sumandeep

Business traveller
Liked: Cleanliness, property conditions & facilities
Beautiful, spacious and clean rooms, central location, friendly staff!
Stayed 1 night in Nov 2025

8/10 Good

Bryan

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic room, great view, awesome room service experience with awesome food and delivery staff. Shame check in and check out was so slow.
Stayed 2 nights in Dec 2025

8/10 Good

Rhodora

Stayed 2 nights in Dec 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities
Clean room, friendly staff
Stayed 1 night in Nov 2025

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good location to see/do downtown Auckland. Front desk staff were very helpful. Housekeeping needs to be more attentive when rooms are available.
Stayed 4 nights in Dec 2025

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff were friendly, air con was great during the hot Summer days.
Stayed 2 nights in Dec 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities
Room was nice, spacious for the two of us, bathroom was nice, linen nice etc. roadworks started at 8am drilling etc loudly. Also check in staff member was a little abrupt and not an overall welcoming experience. Overall it was good.
Stayed 1 night in Dec 2025

6/10 Okay

Sheila

Stayed 3 nights in Nov 2025

10/10 Excellent

Ravanya

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Best sleep ever, great bathroom and view
Stayed 1 night in Nov 2025

10/10 Excellent

Vivian

Stayed 2 nights in Nov 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and tidy. Jake on reception was very welcoming and chatty. The Churchill Bar was a good place for a few drinks.
Stayed 1 night in Nov 2025

10/10 Excellent

Ngahuia

All staff were professional and welcoming. We enjoyed our stay. Transport by bus were near by and shop
Stayed 2 nights in Nov 2025

10/10 Excellent

Sam

Stayed 1 night in Nov 2025

6/10 Okay

Meafou

Liked: Amenities
No complimentary water tea or coffee. Enquire at front desk and they promised to deliver to my room but never arrived.
Stayed 3 nights in Nov 2025

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel in convenient CBD location
Stayed 1 night in Nov 2025

8/10 Good

Rebecca Jane, Cobbitty

Liked: Cleanliness, property conditions & facilities
Room was very quiet and clean. Breakfast buffet was a little disappointing with not alot of options, and luke warm food. The air con in my room wasnt working very well and there were no staff available the first day to fix, after my 3rd call about it i was offered a new room by the manager. Location of the hotel was very central and convenient. The cost of parking onsite was was too expensive if you were staying several nights like us.
Stayed 4 nights in Nov 2025

8/10 Good

Lance

Travelled with partner
Liked: Cleanliness
Clean and tidy staff were polite and helpfull
Stayed 2 nights in Nov 2025

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, central. Only small complaint is I couldn’t access room service menu due to issues with the app. I would stay here again
Stayed 2 nights in Oct 2025

8/10 Good

Ivan

Stayed 1 night in Nov 2025

10/10 Excellent

Robyn, austral

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean modern room. Staff were very friendly and helpful. Only disappointing thing was the buffet breakfast hot food in the bain maries was all cold no matter what time we ate there.
Stayed 4 nights in Oct 2025