4.6 out of 5

"Great location, great staff ,great facilities. My only gripe is the coffee could be better...….. " More

By a verified traveller on Fri 31 Aug 2018

Enter dates to see availability

Hotel Description

Four Points by Sheraton Auckland puts you in the heart of Auckland, within steps of popular attractions like Queen Street Shopping District and Auckland Town Hall. Highlights at this hotel include a restaurant, a 24-hour fitness centre and a bar/lounge.

You can enjoy TVs with cable channels, and all 255 rooms feature free WiFi, coffee/tea makers and free bottled water. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Additionally, safes, phones and irons/ironing boards are available.

The restaurant, Queen's Head Bar & Eatery, serves local and international cuisine and is open for breakfast, lunch and dinner. Other amenities include free WiFi in public areas, a 24-hour business centre and a coffee shop/café. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4-star Auckland Central Business District hotel include The Civic and Sky Tower.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$125 per night

Studio, 1 King Bed, Balcony, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, City View, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Four Points by Sheraton Auckland ratings based on 35 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Four Points by Sheraton Auckland

Everyone (22) Couples (9) Family (3)
4 out of 5
I liked the central location of the property, the hotel was very clean and the staff were helpful. I didn’t like that valet parking cost $50 for the one night I stayed there - quite expensive in comparison to other hotels of similar quality.

Posted by on 17 May 2019

Was this review helpful to you?
Comment from Hotel Management

17 May 2019 by Helena

Dear Anonymous, Thank you for staying with us and for providing us with a review, it was our pleasure to serve you. We hope we get the opportunity to accommodate you again soon. Kind regards, Helena Kapa Rooms Controller

5 out of 5

Posted by on 11 May 2019

Was this review helpful to you?
Comment from Hotel Management

12 May 2019 by Ruthvik Chukkapalli

Thank you for you choosing the Four Points by Sheraton Auckland. We are delighted to hear you enjoyed your stay with us and we appreciate your feedback!

5 out of 5
Clean and new. Not easy entrance. Staff relaxed and friendly.

Posted by on 7 May 2019

Was this review helpful to you?
Comment from Hotel Management

8 May 2019 by Helena

Dear Anonymous, Thank you for taking the time to leave us a review on your recent stay. I am glad to see that overall you had an enjoyable experience and we thank you for providing us with areas in which we can improve on. We hope to welcome you back to the Four Points by Sheraton Auckland soon! Kind regards, Helena Kapa Rooms Controller

5 out of 5
Great location, nice new fresh Hotel. We just stayed for one night but will certainly return.

Posted by on 2 May 2019

Was this review helpful to you?
Comment from Hotel Management

4 May 2019 by Helena

Dear Anonymous, Thank you for taking the time to provide us with your feedback! I am glad that your stay was enjoyable and we look forward to welcoming you back! Kind regards, Helena Kapa Rooms Controller

5 out of 5
This was a clean tidy recently built(i'm guessing) facility.

Posted by on 28 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

30 Apr. 2019 by Helena

Dear Anonymous, Thank you for your score! Yes we are opened in June of 2018 so we are fairly new - I am glad that this was to your liking and we hope to welcome you back soon! Kind regards, Helena Kapa Rooms Controller

5 out of 5
Fantastic new decor throughout and very comfortable bed.

Posted by on 28 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

30 Apr. 2019 by Helena

Dear Anonymous, Thank you for your kind words on your recent stay! This is so encouraging to read and it will motivate us to continue striving for excellence! We look forward to welcoming you back. Kind regards, Helena Kapa Rooms Controller

5 out of 5
First class service from the time we dove into the driveway until we checked out the following morning. Every member of staff including the chef, who introduced himself to us at dinner, and Alex, our waiter, made us feel special and treated us to the best of service. We ate dinner in the restaurant before going to a show and the food was great. We were given a complimentary desert which was unexpected but greatly appreciated.

Posted by on 27 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

27 Apr. 2019 by Helena

Dear Anonymous, Thank you for taking the time to provide us with such amazing feedback! Your comments have been shared with the staff in the restaurant so that they can continue to deliver great Customer Care! We look forward to welcoming you back whenever your travels bring you to Auckland! Kind regards, Helena Kapa Rooms Controller

5 out of 5

Posted by on 27 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

27 Apr. 2019 by Helena

Thank you Anonymous!

5 out of 5

Posted by on 26 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

27 Apr. 2019 by Helena

Thank you Anonymous!

4 out of 5
Friendly service staff at breakfast and on the bar

Posted by on 24 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

24 Apr. 2019 by Helena

Dear Anonymous, Thank you so much for your positive feedback and kind words! These have been shared with the rest of the team in an effort to continue delivering great Customer Care to all of our guests. We hope to welcome you back soon. Kind regards, Helena Kapa Rooms Controller

About the Four Points by Sheraton Auckland

Location 396 Queen Street, Auckland, Auckland 1010

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour fitness centre, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Four Points by Sheraton Auckland. For a fee, parking is available. A complete renovation of Four Points by Sheraton Auckland was completed in June 2018. This 4-star Auckland hotel is smoke free.

  • 1 building
  • 255 guestrooms or units
  • 20 levels
  • Built in 1987
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (26.8 km / 16.7 mi)
  • Train station: Auckland Britomart Station (1.7 km / 1.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Four Points by Sheraton Auckland offers 255 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Beds feature premium bedding. Televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Queen's Head Bar & Eatery – This restaurant specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

The check-in location differs from the property location. To check in, go to 110 Mayoral Drive

The check-in location differs from the property location. To check in, guests will need to go to 110 Mayoral Drive

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 34 per person (approximately)
  • Valet parking fee: NZD 50 per night
  • On-site credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Registered guests are the only ones allowed to be in guestrooms.