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Four Points by Sheraton Auckland

4-star property
396 Queen Street, Auckland, Auckland 1800 796 370
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4.5 out of 5
Wonderful!
See all 69 Wotif Reviews

"Great hotel. Nothing to complain about. Good service. " More

By a verified traveller on Fri 28 Feb 2020

Points Of Interest

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Studio, 1 King Bed, Balcony, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, View, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, View, Tower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Four Points by Sheraton Auckland places you in the center of Auckland, within just a 15-minute stroll of Sky Tower and University of Auckland. Highlights at this hotel include a restaurant, a 24-hour fitness center, and a bar/lounge.

TVs with cable channels are featured in all 255 rooms, and you can enjoy free WiFi, free wired Internet, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include bathrobes and free toiletries, while premium linens invite a good night's rest. Additionally, free bottled water, safes, and hair dryers are available.

The restaurant, Queen's Head Bar & Eatery, serves local and international cuisine and is open for breakfast, lunch, and dinner. The Churchill is the hotel's own bar, serving drinks along with lunch and dinner. 2045 square feet (190 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas and a coffee shop/café. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of valet parking.

Places within a 30-minute walk of this 4-star Auckland Central Business District hotel include Auckland Domain and Spark Arena.

Four Points by Sheraton Auckland ratings based on 69 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Four Points by Sheraton Auckland

Everyone (35) Couples (24) Family (5)
5 out of 5
Great hotel. Nothing to complain about. Good service.

Posted by on 28 Feb. 2020

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Comment from Hotel Management

5 Mar. 2020 by Duty Manager

Kia Ora Thank you for staying at Four Points by Sheraton Auckland. We highly appreciate your feedback. Regards Duty Manager

5 out of 5
We got upgraded because We told them it was our anniversary. And a chocolate cake was waiting for us!

Posted by on 24 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Duty Manager

Kia Ora Thank you for staying at Four Points by Sheraton Auckland. We highly appreciate your feedback. Regards Duty Manager

5 out of 5

Posted by on 22 Feb. 2020

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Comment from Hotel Management

23 Feb. 2020 by Duty Manager

Thank you for your feedback. Regards Duty Manager

5 out of 5
Gin bar on the roof was fun for first timers! Great start to our evening

Posted by on 17 Feb. 2020

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Comment from Hotel Management

20 Feb. 2020 by Duty Manager

Thank you for staying at Four Points by Sheraton Auckland. We highly appreciate your feedback. Regards Duty Manager

5 out of 5
Wasn't keen on the shower head and the lifts take ages to get to you. Lovely room and we enjoyed our stay. The gin bar is amazing

Posted by on 16 Feb. 2020

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Comment from Hotel Management

22 Feb. 2020 by Duty Manager

Thank you for staying at Four Points by Sheraton Auckland. We appreciate your feedback and looking forward to welcome you back whenever your travels bring you to Auckland. Regards Duty Manager

5 out of 5
A nice clean modern room & I loved the roof top bar.

Posted by on 12 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by Duty Manager

Thank you for staying at Four Points by Sheraton Auckland. We highly appreciate your feedback. Thank you Duty Manager

5 out of 5

Posted by on 23 Dec. 2019

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Comment from Hotel Management

29 Dec. 2019 by Helena

Dear Anonymous, Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you! We hope we get the opportunity to welcome you back in the future. Kind Regards, Helena Kapa Rooms Controller

1 out of 5

Posted by on 23 Dec. 2019

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Comment from Hotel Management

29 Dec. 2019 by Helena

Dear Anonymous, Thank you for taking the time to provide us with your feedback, it was a pleasure to serve you! We hope we get the opportunity to welcome you back in the future. Kind Regards, Helena Kapa Rooms Controller

4 out of 5
Check in very small and too busy. Room is good.some of the entrance already looking tired

Posted by on 13 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by Front Office Manager

Thank you for taking the time to share your recent experience at the Four Points by Sheraton Auckland with us. While I am glad you had an enjoyable stay, your valuable feedback helps identify areas of opportunity for us to improve the guest experience. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guest. I have shared your feedback with appropriate team to ensure points in your feedback are addressed and actions are taken accordingly moving forward. Once again, we thank you for your honest feedback as it is vital to help us improve and we hope we have an opportunity to welcome you back on your next trip to Auckland. Sincerely, Stam Klongvessa Front Office Manager Four Points by Sheraton Auckland stam.klongvessa@fourpoints.com 64 9 393 8240

5 out of 5
Very clean and comfortable. Room service very efficient

Posted by on 10 Nov. 2019

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Comment from Hotel Management

12 Nov. 2019 by Front Office Manager

Thank you for your feedback on your recent stay with us at Four Points Auckland. We are glad to hear that you had an enjoyable stay and we hope we have an opportunity to serve you again on your next trip to Auckland.

About the Four Points by Sheraton Auckland

Location 396 Queen Street, Auckland, Auckland 1010

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2045 square feet (190 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Four Points by Sheraton Auckland. Parking is available for a fee. A complete renovation of Four Points by Sheraton Auckland was completed in June 2018. This 4-star Auckland hotel is smoke free.

  • 1 building
  • 255 guestrooms or units
  • 20 levels
  • 2045 sq ft of conference space
  • 190 sq m of conference space
  • Built in 1987
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Auckland Intl. Airport (AKL) (26.9 km / 16.7 mi)
  • Train station: Auckland Britomart Station (1.7 km / 1.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Four Points by Sheraton Auckland offers 255 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Queen's Head Bar & Eatery - This restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

The Churchill - This bar specializes in international cuisine and serves lunch and dinner. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The check-in location differs from the property location. To check in, go to 110 Mayoral Drive Front desk staff will greet guests on arrival.

The check-in location differs from the property location. To check in, guests will need to go to 110 Mayoral Drive
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Four Points by Sheraton Auckland

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Parking height restrictions apply
  • Individually wrapped food options are available through room service
  • Debit cards
  • Number of children who can stay for free – 2
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 34 per person (approximately)
  • Valet parking fee: NZD 50 per night
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Points Sheraton Auckland Hotel
  • Four Points Sheraton Auckland
  • Four Points By Sheraton Auckland New Zealand
  • Four Points by Sheraton Auckland Hotel
  • Four Points by Sheraton Auckland Auckland
  • Four Points by Sheraton Auckland Hotel Auckland

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.