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Four Points by Sheraton Auckland

Property class: 4.5

Photo gallery for Four Points by Sheraton Auckland

A modern living room with a large flat-screen TV, a comfortable sofa, and a view of a cityscape through floor-to-ceiling glass windows.
A spacious lobby with a high ceiling, modern seating arrangements, and a large staircase.
A hotel room with a large window offering a city view, a bed, a desk with a chair, and a lamp.
A group of people dining at a table with a city view, in a room with large windows and curtains.
A bar area with a circular design, bar stools, and a bartender.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$185
includes taxes & fees
7 Dec - 8 Dec

Explore the area

View map
396 Queen Street, Auckland, Auckland, 1010
  • Place, Queen Street Shopping District
    ‪1 min walk‬
  • Place, University of Auckland
    ‪6 min walk‬
  • Place, Sky Tower
    ‪8 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 King Bed

A modern bathroom with a large mirror, two sinks, and a black countertop.

Room, 1 King Bed

9.0 out of 10
Wonderful
(76 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, a large window with a city view, and a flat-screen TV.

Room, 2 Single Beds

8.0 out of 10
Very good
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Room, 1 King Bed

A modern hotel room with a glass shower enclosure, a large bed with white linens, and a framed artwork on the wall.

Room, 1 King Bed

8.0 out of 10
Very good
(9 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Corner

A modern hotel room with a large bed, a desk with a chair, a TV, and a city view.

Room, 1 King Bed, Corner

9.4 out of 10
Exceptional
(20 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Queen Beds

A hotel room with a large bed, a desk, and a TV. It has a city view through large windows.

Room, 2 Queen Beds

8.6 out of 10
Excellent
(12 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 1 King Bed, Tower (View)

A modern bathroom with a large mirror, two sinks, and a black countertop.

Room, 1 King Bed, Tower (View)

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Studio, 1 King Bed, Balcony, City View (Balcony)

A modern hotel room with a large bed, a view of the cityscape, and a textured wall.

Studio, 1 King Bed, Balcony, City View (Balcony)

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed (View)

A modern hotel room with a sofa, a desk, a bed, and a view of the city.

Suite, 1 King Bed (View)

8.0 out of 10
Very good
(1 review)
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 2 Bedrooms, Tower (View)

A modern living room with a sofa, a coffee table, and a view of the city through large windows.

Suite, 2 Bedrooms, Tower (View)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Room, 1 King Bed, Tower (View)

A hotel room with a large window offering a city view, a bed with white linens, and a framed picture on the wall.

Room, 1 King Bed, Tower (View)

9.4 out of 10
Exceptional
(6 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

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About the area

Auckland

A luxury stay in the heart of Auckland awaits you at Four Points by Sheraton Auckland. Within just a 10-minute stroll, you'll find University of Auckland and Sky Tower. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Queen's Head Bar & Eatery, serves local and international cuisine and is open for breakfast, lunch and dinner. The Churchill is the hotel's own bar, serving drinks along with lunch and dinner. 2045 square feet (190 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas and a coffee shop/cafe. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of valet parking. .Places within a 30-minute walk of this 4.5-property class Auckland Central Business District hotel include Auckland Domain and Spark Arena.

What's nearby

  • Queen Street Shopping District - 1 min walk - 0.0 km
  • Auckland Town Hall - 2 min walk - 0.2 km
  • University of Auckland - 6 min walk - 0.6 km
  • Sky Tower - 8 min walk - 0.7 km
  • SkyCity Casino - 8 min walk - 0.7 km

Getting around

  • Gaunt Street Tram Stop - 4 min drive
  • Karanga-a-Hape Station - 7 min walk
  • Auckland (AKL-Auckland Intl.) - 26 min drive

Restaurants

  • ‪Queen’s Head - ‬1 min walk
  • ‪OKO Dessert Kitchen - ‬3 min walk
  • ‪Nando’s - ‬2 min walk
  • ‪Tanuki Sushi & Sake Bar - ‬1 min walk
  • ‪Hokkaido Baked Cheese Tart - ‬2 min walk

About this property

Four Points by Sheraton Auckland

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 2 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2045 square feet (190 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury Four Points by Sheraton Auckland. Parking is available for a fee.

This 4.5-star Auckland hotel is smoke free.

  • 1 building
  • 255 guestrooms or units
  • 20 levels
  • 2045 sq ft of conference space
  • 190 sq. m of conference space
  • Built in 1987
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Four Points by Sheraton Auckland offers 255 accommodations with minibars and a safe. Beds feature premium bedding. Televisions come with premium digital channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered valet parking on site (NZD 60 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 39 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Queen's Head Bar & Eatery
  • The Churchill

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,045 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift
  • Low-height view port in door
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 1 building
  • 20 floors
  • Ballroom
  • Banquet hall
  • Built in 1987
  • Comprehensive food waste policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with premium digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 39 per person
  • Valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property class

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Four Points Sheraton Auckland Hotel
Four Points Sheraton Auckland
Four Points By Sheraton Auckland New Zealand
Four Points by Sheraton Auckland Hotel
Four Points by Sheraton Auckland Auckland
Four Points by Sheraton Auckland Hotel Auckland

Frequently asked questions

What is the cancellation policy at Four Points by Sheraton Auckland?

Four Points by Sheraton Auckland offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Four Points by Sheraton Auckland?

As of 8 Nov 2026, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Auckland on 7 Dec 2026 start from AU$185, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Four Points by Sheraton Auckland?

Yep, Four Points by Sheraton Auckland has secured covered valet parking with in/out privileges for NZD 60 per night.

Are there any beaches close to Four Points by Sheraton Auckland?

The closest beach to Four Points by Sheraton Auckland is Takapuna Beach (7.3 km).

What makes Four Points by Sheraton Auckland a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Four Points by Sheraton Auckland.

Is Four Points by Sheraton Auckland family-friendly?

You bet! With amenities such as children's meals, as well as free infant beds in the guestrooms, it's no surprise that Four Points by Sheraton Auckland is a hit with families.

Does Four Points by Sheraton Auckland serve breakfast?

Yeah, buffet breakfast is on offer daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Four Points by Sheraton Auckland?

No, Four Points by Sheraton Auckland does not offer an airport shuttle service.

Is there a bar or restaurant at Four Points by Sheraton Auckland?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Four Points by Sheraton Auckland?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Four Points by Sheraton Auckland?

No, only service animals are allowed.

Four Points by Sheraton Auckland Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 575 out of 931 reviews
Rating 8 - Good. 250 out of 931 reviews
Rating 6 - Okay. 69 out of 931 reviews
Rating 4 - Poor. 24 out of 931 reviews
Rating 2 - Terrible. 13 out of 931 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time, beds comfortable and location was excellent!
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good clean room good service
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very good clean room good service
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Staff was very helpful.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a short stop over to catch up with family prior to travelling overseas for a few weeks. Nice comfortable room with very friendly and helpful staff
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay when in Auckland. I couldn’t fault it - we really enjoyed our stay. The rooms are modern, clean & comfy. Hot shower & wifi - no issues. Also no noise from other guests or from the traffic. Every member of staff that we encountered were friendly; happy & very helpful.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room clean, staffs are friendly and accommodating our needs.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to central Auckland, bars restaurants Very clean rooms, very polite and helpful staff Our small issue was quickly resolved Great stay
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful staff! Breakfast was average but staff were very helpful. Rooms were nice with great views.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Super friendly helpful staff, good breakfast very clean property
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to everything
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast and very attentive polite staff. Super comfortable bed.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute booking and the staff were very helpful and accommodating. We had a corner room which was well laid out and very comfortable. Everything was new and clean and we will definitely plan to stay again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Really good value hotel. Room was nice, rooftop bar superb and breakfast fantastic. Great location too.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect 1 night staycation. Hotel feels very new inside, spacious corner room with view over Auckland. Very comfortable bed. Enjoyed the drink at the rooftop bar and breakfast buffet in the morning
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean room, excellent helpful staff and great restaurant on site
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Beautiful bathroom and staff was extremely friendly and helpful.
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Beautiful, spacious and clean rooms, central location, friendly staff!
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in a perfect location. Rooms were small, but comfortable and well appointed. Staff was friendly and helpful. Beautiful rooftop bar and nice restaurant in the lobby.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location and top notch room, stayed a single night as something to go to in the city and walking distance. Had a cocktail at Churchill's, what a great location. Breakfast was great in the morning also.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Great location and fab room
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing- friendly and helpful.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Nice room, central location and good breakfast
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Wonderful, attentive staff, great restaurant, beautiful room
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly recommend four points to anyone who is looking to stay in Auckland city. Expedia made the booking process very easy. First ever time staying here and we received lovely service, staff that was very cooperative with changes, the food was amazing and to top it off we got to enjoy drinks at their breathtaking roof top bar. My partner and I were very happy.
Stayed 3 nights in May 2026