4.6 out of 5

"Lovely room. Close to Auckland central and the casino. Efficient staff and check out procedure. " More

By a verified traveller on Thu 16 Aug 2018

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Hotel Description

Crowne Plaza Auckland puts you in the heart of Auckland, within steps of popular attractions like Sky Tower and SkyCity Casino. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs.

You can enjoy satellite TV, coffee/tea makers and free newspapers, featured in all 352 rooms. Fridges and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include bathrobes and free toiletries, while Egyptian cotton sheets invite a good night's rest. Safes, hairdryers and phones are also available.

The restaurant, Aria Restaurant and Bar, is open for breakfast, lunch and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. 10118 square feet (940 square metres) of event facilities include conference centres, and other business amenities include a 24-hour business centre. Other amenities include free WiFi in public areas, a 24-hour fitness centre and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of self parking.

Attractions within a short walk walk of this 4-star Auckland Central Business District hotel include Queen Street Shopping District and Aotea Centre.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 3 Max
AU$152 per night

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Queen Beds, Non Smoking, View

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crowne Plaza Auckland ratings based on 978 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Auckland

Everyone (428) Couples (294) Business (2) Family (253)
5 out of 5
Was surprised to see someone dressed in bathrobe at breakfast on Sunday-would be good if people made an effort to get dressed and there was a level of dress standard that the staff supported. Really enjoyed our stay-staff were lovely. Hadn't stayed before but we definitely would again.

Posted by on 16 Jun. 2019

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5 out of 5
Location ideal. The staff didn’t explain parking which meant we paid more. Need to detail that for future guest. Wonderful restaurant staff

Posted by on 9 Jun. 2019

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5 out of 5
Our room was spacious and comfortable. It was very windy outside and a vent was rattling in the wall

Posted by on 9 Jun. 2019

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5 out of 5
Efficient fast check in and friendly staff. Close parking

Posted by on 7 Jun. 2019

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Comment from Hotel Management

12 Jun. 2019 by Crowne Plaza Auckland

Dear Traveller, Thank you for taking the time to share your feedback following your recent stay with us. We were pleased to see you enjoyed the service you received from our team and we look forward to welcoming you back to stay again. Warm Regards, The Crowne Plaza Auckland team

5 out of 5
Comfortable rooms, very comfortable large beds (we had a twin rooms and had two Queen beds). Very close to Sky City where I was attending a Conference. Friendly, helpful staff. Quick and easy check in and check out.

Posted by on 22 May 2019

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Comment from Hotel Management

4 Jun. 2019 by Crowne Plaza Auckland

Dear Traveller, Thank you for taking the time to share your feedback following your recent stay with us. We were delighted to see you enjoyed your stay and look forward to welcoming you back to stay with us again. Warm Regards, The Crowne Plaza Auckland team

3 out of 5
Check in wasnt a pleasurable experience. Tried to charge me again even though it had already been booked and paid for through wotif.

Posted by on 22 May 2019

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5 out of 5
I really appreciated how personable the staff were and the attention to detail for any needs I may have, including the choice of pillows. A clean, spacious and functionable space.

Posted by on 16 May 2019

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Comment from Hotel Management

4 Jun. 2019 by Crowne Plaza Auckland

Dear Traveller, Thank you for your review of our hotel. We were delighted to see you enjoyed your stay, particularly the service you received from our team. We look forward to welcoming you back to stay with us again. Warm Regards, The Crowne Plaza Auckland team

4 out of 5

Posted by on 15 May 2019

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Comment from Hotel Management

15 May 2019 by The Crowne Plaza Auckland Team

Thank you for sharing your review. We are glad that you enjoyed your stay and hope to see you again in the future Warm regards

5 out of 5
Just what we need for our weekend get away. Right in the city. The bed was to die for like floating on a cloud.

Posted by on 8 May 2019

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Comment from Hotel Management

15 May 2019 by The Crowne Plaza Auckland

Thank you for sharing your review. We are glad that you enjoyed your stay, specially the comfortable bed. We hope to see you again in the future Warm regards

5 out of 5
The club lounge was awesome. The bed was super comfy and the bath was amazing and big

Posted by on 5 May 2019

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Comment from Hotel Management

15 May 2019 by The Crowne Plaza Auckland Team

Thank you for sharing your review. We are glad that you enjoyed your stay and hope to see you again in the future Warm regards

About the Crowne Plaza Auckland

Location 128 Albert St, Auckland, 1030

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business centre on site. Public spaces have free WiFi. Event space at this hotel measures 10118 square feet (940 square metres) and includes conference centres. A 24-hour fitness centre, multilingual staff, and gift shops/news stands are also featured at the eco-friendly Crowne Plaza Auckland. Parking is available for a fee. This 4-star Auckland hotel is smoke free.

  • 352 guestrooms or units
  • 28 levels
  • 10118 sq ft of conference space
  • 940 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (26.9 km / 16.7 mi)
  • Train station: Auckland Britomart Station (0.9 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Auckland offers 352 forms of air-conditioned accommodation with minibars and a safe. Beds feature Egyptian cotton sheets. LCD televisions come with satellite channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Housekeeping is provided on a daily basis.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Films for purchase
  • Fridge
  • Coffee maker
  • Egyptian cotton linens
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Aria Restaurant and Bar – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

If you are planning to arrive after 11:00 PM, please contact the property in advance using the information on the booking confirmation.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Union Pay

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 34 for adults and NZD 16.50 for children (approximately)
  • Self-parking fee: NZD 26.00 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: NZD 65.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Auckland Hotel
  • Crowne Plaza Auckland
  • Crowne Plaza Auckland Hotel Auckland Central
  • Auckland Crowne Plaza
  • Crowne Plaza Auckland New Zealand

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.