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4.4 out of 5

"Lovely bug room and generally very quiet - too high for noise from the street!! " More

By a verified traveller on Mon 18 Mar 2024

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Hotel Description

Crowne Plaza Auckland, an IHG Hotel puts you in the heart of Auckland, steps from Sky Tower and within a 15-minute stroll of Auckland Ferry Terminal. Highlights at this hotel include in-room free WiFi, free internet, and LCD TVs.

The restaurant, Aria Restaurant and Bar, is open for breakfast, lunch, and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 24-hour gym and sauna. 10118 square feet (940 square meters) of event facilities include 10 meeting rooms and a conference center, and other business amenities include a 24-hour business center. Added amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of self parking.

With a stay at this Auckland Central Business District hotel, you'll be 3.9 km (2.4 mi) from Eden Park.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$178* Per night/room 1 Apr. - 2 Apr.

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed, Balcony, Ocean View (Executive Lounge Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premium Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Crowne Plaza Auckland, an IHG Hotel ratings based on 142 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Auckland, an IHG Hotel

Everyone (50) Couples (34) Family (40)
5 out of 5
Lovely bug room and generally very quiet - too high for noise from the street!!

Posted by on 18 Mar. 2024

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2 out of 5
Wi fi issue due to my name not being entered correctly. Rooms are dated. Super old cabinetry. Won’t be back. Noise and locations can’t be helped but definitely doesn’t make it feel upmarket

Posted by on 15 Mar. 2024

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Comment from Hotel Management

17 Mar. 2024 by Tim

Hi Danni,I do apolgise that your details were not correctly loaded in our system and that the hotel did not meet with your satisfaction. I hope you enjoyed your visit to Auckland.Kind RegardsTim - General Manager

4 out of 5
The carpets are now old and need replacement

Posted by on 3 Mar. 2024

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Comment from Hotel Management

4 Mar. 2024 by Tim

Hi Godfrey,I note your comments regarding the carpet. We are in the planning stages of a refurbishment which will include carpet replacement.Kind RegardsTim - Crowne Plaza Auckland

4 out of 5
Clean, tidy, well positioned and affordable.

Posted by on 3 Feb. 2024

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5 out of 5
Close proximity to all all tourist attractions

Posted by on 19 Jan. 2024

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4 out of 5

Posted by on 18 Jan. 2024

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5 out of 5
May on the concierge desk was very welcoming and helpful.

Posted by on 14 Dec. 2023

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Comment from Hotel Management

17 Dec. 2023 by Tim

Hi Neill,Glad that May was able to assist you with your queries. I will pass on your feedback to her,Kind RegardsTim - Crowne Plaza Auckland

2 out of 5

Posted by on 6 Dec. 2023

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3 out of 5

Posted by on 5 Dec. 2023

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5 out of 5
All good

Posted by on 28 Oct. 2023

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About the Crowne Plaza Auckland, an IHG Hotel

Location 128 Albert St, Auckland, 1030

Property Features

Crowne Plaza Auckland, an IHG Hotel offers its guests a sauna and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and 10 meeting rooms. Event space at this hotel measures 10118 square feet (940 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Auckland, an IHG Hotel. For a fee, parking is available. This Auckland hotel is smoke free.

  • 352 guestrooms or units
  • 28 levels
  • 10118 sq ft of conference space
  • 940 sq m of conference space
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: Auckland Britomart Station (1.4 km / 0.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Auckland, an IHG Hotel offers 352 accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

  • Separate bedroom
  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Pillow options
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Aria Restaurant and Bar - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and Carte Blanche. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 18
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 38 for adults and NZD 19 for children
  • Self parking fee: NZD 30 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Crowne Plaza
  • Crowne Plaza Auckland
  • Crowne Plaza Hotel Auckland
  • Crowne Plaza Auckland Hotel Auckland Central
  • Crowne Plaza Auckland New Zealand
  • Crowne Plaza Auckland Hotel

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.