4.8 out of 5

"Luxurious hotel close to bed. Friendly staff and amazing food. " More

By a verified traveller on Tue 28 Aug 2018

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Hotel Description

A luxury stay in Auckland awaits you at Sofitel Auckland Viaduct Harbour. Within just a 10-minute stroll, you'll find popular attractions like Sky Tower and Viaduct Harbour. Highlights at this romantic hotel include a full-service spa, a restaurant and an indoor swimming pool.

You can enjoy free WiFi, free wired Internet and balconies, featured in all 172 rooms. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Pillow menus welcome you to a good night's rest, and other nice touches include soaking tubs and rainfall showerheads. IPod docks, satellite TV and separate bathtubs and showers are also available.

A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and reflexology. The restaurant, Lava Dining, serves international cuisine and is open for breakfast, lunch and dinner. Sabrage Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the marina, fitness centre, spa tub and sauna. 5380 square feet (500 square metres) of event facilities include conference rooms, and other business amenities include a 24-hour business centre. Additionally, you'll find free WiFi in public areas, a coffee shop/café and a snack bar/deli. Each morning cooked-to-order breakfast is served between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Within a 15-minute walk of this 5-star Auckland Central Business District hotel, attractions include Queen Street Shopping District and Princes Wharf.

Superior Room (King or Queen)

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$238 per night

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room (Internal Water Feature View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room (King or Queen)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sofitel Auckland Viaduct Harbour ratings based on 685 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel Auckland Viaduct Harbour

Everyone (254) Couples (389) Business (2) Family (39)
5 out of 5
The breakfast was excellent! Everything was amazing. We will be back.

Posted by on 5 Jul. 2019

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Comment from Hotel Management

8 Jul. 2019 by DB

Bonjour Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback on our outstanding food quality. I am so glad to hear that you had a wonderful experience Thank you again for sharing your experience, and we hope to welcome you back very soon. With Warm Regards, Dakotah Bishop Guest Relations Manager

5 out of 5

Posted by on 1 Jul. 2019

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Comment from Hotel Management

2 Jul. 2019 by DB

Bonjour We very much appreciate you taking the time to rate your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive ratings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

5 out of 5
Lovely staff. Modern and clean. Close to water and city. Breakfast quite nice.

Posted by on 6 Jun. 2019

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Comment from Hotel Management

6 Jun. 2019 by DB

Bonjour Thank you kindly for taking the time out to review your recent visit to Sofitel Auckland I am delighted to know you thoroughly enjoyed your stay and enjoyed our convenient location, hotel facilities I look forward to welcoming you back in the near future. With Warm Regards, Dakotah Bishop Guest Relations Manager

5 out of 5
Staff were very welcoming & efficient, the room was very comfortable & well appointed - a most enjoyable stay!

Posted by on 27 May 2019

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Comment from Hotel Management

27 May 2019 by DB

Bonjour Thank you so much for choosing to stay with us at Sofitel Auckland. I truly appreciate your wonderful feedback and I am delighted that you enjoyed your time with us so much. Thank you for the lovely comments on the team, our comfortable room and Sofitel Mybed. We all hope to welcome you back very soon. With Warm Regards, Dakotah Bishop Guest Relations Manag

5 out of 5
Great service from check in till check out. Great gym.

Posted by on 18 May 2019

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Comment from Hotel Management

20 May 2019 by DB

Bonjour We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. We are delighted to read that you had a relaxing stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. With Warm Regards, Dakotah Bishop Guest Relations Manager

4 out of 5
Views of the Viaduct and proximity to the city shops was excellent. The pool was useful.

Posted by on 10 May 2019

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Comment from Hotel Management

10 May 2019 by DB

Bonjour Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I was pleased to hear that everything exceeded your expectations and that you enjoyed our splendid facilities and the beautiful views from the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

5 out of 5

Posted by on 9 May 2019

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Comment from Hotel Management

9 May 2019 by DB

Bonjour We very much appreciate you taking the time to rate your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive ratings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

5 out of 5

Posted by on 4 May 2019

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Comment from Hotel Management

5 May 2019 by DB

Bonjour We very much appreciate you taking the time to rate your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive ratings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

5 out of 5
Overall a very good to excellent property close to key attractions and restaurants etc.

Posted by on 1 May 2019

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Comment from Hotel Management

2 May 2019 by DB

Bonjour Anon Thank you for sharing your recent experience at Sofitel Auckland. It was a pleasure welcoming you and I can't be more delighted to learn that you enjoyed our hotel ambience,and location. I hope it won't be too long before we welcome you back to Auckland and Sofiel. With Warm Regards, Dakotah Bishop Guest Relations Manager

4 out of 5
location was excellent. lobby and bar great. nice room

Posted by on 28 Apr. 2019

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Comment from Hotel Management

29 Apr. 2019 by DB

Bonjour Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am happy to learn that you enjoyed our hotel ambiance, location, bar and comfortable room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

About the Sofitel Auckland Viaduct Harbour

Location 21 Viaduct Harbour Avenue, Auckland, 1010

Property Features

Sofitel Auckland Viaduct Harbour offers its guests a full-service spa, a marina, and an indoor pool. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Event space at this hotel measures 5380 square feet (500 square metres) and includes conference rooms. A hot tub, a fitness centre, and a sauna are also featured at the luxury Sofitel Auckland Viaduct Harbour. A round-trip airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star Auckland hotel is smoke free.

  • 1 building
  • 172 guestrooms or units
  • 5 levels
  • 5380 sq ft of conference space
  • 500 sq. m of conference space
  • Built in 2005
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (21.5 km / 13.4 mi)
  • Train station: Auckland Britomart Station (1.4 km / 0.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Sofitel Auckland Viaduct Harbour offers 172 forms of air-conditioned accommodation with iPod docking stations and minibars. Rooms open to balconies. A pillow menu is available. Televisions come with satellite channels and pay-per-view films. Fridges and espresso makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with a complimentary bathrobe, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Private balcony
  • Deep soaking tub
  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • Satellite channels
  • Films for purchase
  • Fridge
  • Espresso maker
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6 AM to 10:30 AM.

Lava Dining – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

21 Viaduct Cafe – This café specialises in regional cuisine and serves breakfast, brunch, lunch and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Sabrage Bar – This bar only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to get details.

Airport transport is offered at scheduled time 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for NZD 80.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Cash or credit card deposit required
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: NZD 32.46 per person (approximately)
  • Airport shuttle fee: NZD 34 per person (one way)
  • Valet parking fee: NZD 45 per day
  • Rollaway bed fee: NZD 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Auckland Viaduct Harbour Hotel
  • Sofitel Viaduct Harbour Hotel
  • Sofitel Auckland Viaduct Harbour
  • Sofitel Viaduct Harbour
  • Sofitel Auckland Viaduct Harbour New Zealand

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.