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4.8 out of 5

"Views, proximity to waterfront area, great staff and nice room. Room service meal was delicious and good wine list " More

By a verified traveller on Sun 21 Jun 2020

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Hotel Description

A luxury stay in Auckland awaits you at Sofitel Auckland Viaduct Harbour. Within just a 15-minute stroll, you'll find popular places like Viaduct Harbour and Sky Tower. Highlights at this romantic hotel include a full-service spa, a restaurant, and an indoor swimming pool.

You can enjoy LED TVs with satellite channels, and all 84 rooms feature free WiFi, free wired Internet, and iPod docks. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Pillow menus invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and rainfall showerheads. Additionally, separate bathtubs and showers, espresso makers, and free newspapers are available.

A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and reflexology. The restaurant, Lava Dining, serves international cuisine and is open for breakfast, lunch, and dinner. Sabrage Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the marina, fitness center, spa tub, and sauna. 5380 square feet (500 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Plus you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Within a 15-minute walk of this 5-star Auckland Central Business District hotel, attractions include Princes Wharf and Auckland Ferry Terminal.

Junior Suite, 1 King Bed (Club Sofitel Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room, 1 King Bed, Balcony, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room, 1 King Bed, Marina View (Club Sofitel Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sofitel Auckland Viaduct Harbour ratings based on 300 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel Auckland Viaduct Harbour

Everyone (145) Couples (139) Business (2) Family (15)
5 out of 5
Views, proximity to waterfront area, great staff and nice room. Room service meal was delicious and good wine list

Posted by , from Coromandel on 21 Jun. 2020

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3 out of 5
Had no hot water you would think paying $500.plus a night they would have this sorted

Posted by on 6 Jun. 2020

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4 out of 5
Given the circumstances not surprising, but they seemed very short-staffed. Impossible to get hold of housekeeping or room service - defaulted to reception eventually. Not impressed with 100% surcharge on laundry on a Saturday

Posted by on 29 Mar. 2020

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Comment from Hotel Management

26 May 2020 by GRM

Bonjour, We very much appreciate you taking the time to rate your stay at Sofitel Auckland Viaduct Harbour. I would like to express my apologies for the shortcomings that you experienced during your stay with us. It is not the service that we pride ourselves with, however thank you for being so understanding due to the unforeseen circumstances we have all faced. Thank you again for sharing your experience, and I hope we get the opportunity of welcoming you back in the future so we can provide you with the Magnifique Sofitel Auckland experience. With Warm Regards, Dakotah Bishop Guest Relations Manager

5 out of 5
Everything. Great property, we loved it. Staff and service were awesome.

Posted by on 2 Feb. 2020

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Comment from Hotel Management

5 Feb. 2020 by GRM

Bonjour, Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

4 out of 5

Posted by on 26 Jan. 2020

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Comment from Hotel Management

26 Jan. 2020 by GRM

Bonjour, We very much appreciate you taking the time to rate your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive ratings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

5 out of 5
Amazing service and best Hotel location in Auckland

Posted by on 11 Dec. 2019

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Comment from Hotel Management

13 Dec. 2019 by DB

Bonjour We very much appreciate your comments regarding your stay at Sofitel Auckland. It is always a pleasure to receive positive feedback on our service and location, I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, With Warm Regards, Dakotah Bishop Guest Relations Manager

5 out of 5
Very good experience here.ideal location for city and the staff were excellent, courteous and helpful. The room and bathroom were to a very high standard.

Posted by on 1 Dec. 2019

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Comment from Hotel Management

2 Dec. 2019 by db

Bonjour Thank you so much for sharing your recent experience at Sofitel. It is such a pleasure to read that you had a Magnifique time with us and enjoyed our location, comfortable room and the service deliver by our ambassadors. Thank you once again for sharing your lovely feedback and I hope to welcome you back in the near future. Warm Regards, Dakotah Bishop Guest Relations Manager

4 out of 5
Luxurious facilites. Good food. Friendly staff. The brand of toiletries is Lanvine. The airconditioning is not that cold.

Posted by on 27 Oct. 2019

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Comment from Hotel Management

29 Oct. 2019 by DB

Bonjour Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. I am happy to learn that you enjoyed your stay from hotel facilities, quality food and the service deliver by our ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

5 out of 5
The staff were particularly helpful, friendly and very professional at all times. The hotel facilities were wonderful! The restaurants were very good and well priced for the services and quality of food and wines etc offered. Again the staff were very very good. I must commend the hotel management on all levels, including Housekeeping, for their excellent staff training!

Posted by on 8 Oct. 2019

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Comment from Hotel Management

14 Oct. 2019 by DB

Bonjour , Thank you for taking the time to comment on your stay at Sofitel Auckland Viaduct Harbour. We're so touched to hear how much you enjoyed your experience with us. I am glad that you enjoyed the service deliver by our ambassadors and the out standing food quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

5 out of 5

Posted by on 28 Sep. 2019

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Comment from Hotel Management

29 Sep. 2019 by DB

Bonjour We very much appreciate you taking the time to rate your stay at Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive ratings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Warm Regards, Dakotah Bishop Guest Relations Manager

About the Sofitel Auckland Viaduct Harbour

Location 21 Viaduct Harbour Avenue, Auckland, 1010

Property Features

Sofitel Auckland Viaduct Harbour offers its guests a full-service spa, a marina, and an indoor pool. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 5380 square feet (500 square meters) and includes conference space. A spa tub, a fitness center, and a sauna are also featured at the luxury Sofitel Auckland Viaduct Harbour. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. This 5-star Auckland hotel is smoke free.

  • 1 building
  • 84 guestrooms or units
  • 5 levels
  • 5380 sq ft of conference space
  • 500 sq m of conference space
  • Built in 2005
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Auckland Intl. Airport (AKL) (27.5 km / 17.1 mi)
  • Train station: Auckland Britomart Station (1.4 km / 0.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Sofitel Auckland Viaduct Harbour offers 84 accommodations with iPod docking stations and minibars. A pillow menu is available. 48-inch LED televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and espresso makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, designer toiletries, and complimentary toiletries. This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Deep soaking tub
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Espresso maker
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Lava Dining - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

21 Viaduct Cafe - This café specializes in regional cuisine and serves breakfast, brunch, lunch, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Sabrage Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available at scheduled times. Fees may apply. Contact the property in advance to get details.

Front desk staff will greet guests on arrival.

Airport transportation is offered at scheduled time 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for NZD 80.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place.Contactless check-out is available.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Property is cleaned with disinfectant
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Parking height restrictions apply
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 35 per person (approximately)
  • Airport shuttle fee: NZD 42 per person (one-way)
  • Valet parking fee: NZD 45 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: NZD 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Sofitel
  • Sofitel Auckland
  • Sofitel Auckland Harbour
  • Sofitel Auckland Viaduct
  • Sofitel Auckland Viaduct Harbour
  • Sofitel Viaduct Auckland
  • Sofitel Viaduct Harbour
  • Sofitel Viaduct Harbour Auckland
  • Sofitel Viaduct Harbour Hotel
  • Sofitel Viaduct Harbour Hotel Auckland
  • Sofitel Auckland Viaduct Harbour New Zealand
  • Sofitel Auckland Viaduct Harbour Hotel
  • Sofitel Auckland Viaduct Harbour Hotel
  • Sofitel Auckland Viaduct Harbour Auckland
  • Sofitel Auckland Viaduct Harbour Hotel Auckland

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.