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4.4 out of 5

"Access to the front if driving can be tricky (You have to cross the road from where the drop-off point is). " More

By a verified traveller on Mon 19 Feb 2024

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Hotel Description

The Sebel Auckland Viaduct Harbour puts you in the heart of Auckland, within just a 10-minute stroll of La Cigale Market at Britomart and Auckland Ferry Terminal. Highlights at this eco-certified aparthotel include in-room kitchens, washers/dryers, and free WiFi.

You can enjoy an LCD TV with satellite channels, and each apartment features a coffee/tea maker, free newspapers, and in-room massages. A kitchen comes with a refrigerator, a microwave, and a stovetop, making in-room dining convenient, and the minibar provides refreshments. Nice touches to enhance your stay include bathrobes, slippers, and free toiletries. A safe, a hair dryer, and an iron/ironing board are also available. Housekeeping is available on request.

This smoke-free aparthotel offers free WiFi in public areas, a 24-hour front desk, and express check-in. Other amenities include laundry facilities, express check-out, and dry cleaning/laundry services. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4-star Auckland Central Business District aparthotel include ANZ Viaduct Events Centre and University of Auckland.

Studio, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$188* Per night/room 14 Apr. - 15 Apr.

Deluxe Suite, 1 Bedroom, View (Marina)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Marina View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

The Sebel Auckland Viaduct Harbour ratings based on 507 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Sebel Auckland Viaduct Harbour

Everyone (216) Couples (249) Business (3) Family (41) Other (1)
3 out of 5

Posted by on 2 Mar. 2024

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4 out of 5
Access to the front if driving can be tricky (You have to cross the road from where the drop-off point is).

Posted by on 19 Feb. 2024

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4 out of 5
Great location . Hotel pass to tepid baths . Friendly reception staff .

Posted by on 12 Feb. 2024

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3 out of 5

Posted by on 27 Jan. 2024

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Comment from Hotel Management

29 Jan. 2024 by Andrean

Dear Heather,Thank you for taking the time to share your feedback. We appreciate your honesty and would like to learn more about your experience to better understand how we can improve. Your satisfaction is important to us, and we value your input.We hope to have the opportunity to better meet your expectations in the future.Best Regards,Andrean Lim,Front Office Manager

3 out of 5

Posted by on 10 Dec. 2023

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Comment from Hotel Management

30 Dec. 2023 by Andrean

Dear Kim,Thank you for giving us the ratings.We look forward to welcoming you back for another enjoyable stay.Kind Regards,Andrean LimFront Office Manager

5 out of 5
The property was great & we had a kitchenette & small fridge. Good TV. Great access to Restaurants & Bars. Also walking distance to Queen Street, Auckland

Posted by on 1 Dec. 2023

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Comment from Hotel Management

30 Dec. 2023 by Andrean

Dear Christina,Thank you for taking the time to share your positive experience with us. I'm Andrean Lim, the Front Office Manager, and I'm thrilled to hear that you enjoyed your stay.It's wonderful that our property, complete with a kitchenette and small fridge, met your expectations. I'm glad you found the TV to be of good quality. Our location, providing easy access to restaurants, bars, and being within walking distance to Queen Street in Auckland, is something we take pride in.Your feedback is greatly appreciated, and we look forward to providing you with another exceptional experience on your next visit.Thank you for choosing us, and we can't wait to welcome you back!Warm regards,Andrean LimFront Office Manager

5 out of 5

Posted by on 3 Nov. 2023

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Comment from Hotel Management

4 Nov. 2023 by Andrean

Dear Mia,Thank you so much for your fantastic 5 out of 5 star rating! We're thrilled to hear that you had such a wonderful experience during your stay with us.Should you ever find yourself in the area again, we would be absolutely delighted to welcome you back for another great stay.Kind Regards,Andrean LimFront Office Manager

5 out of 5

Posted by on 30 Oct. 2023

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Comment from Hotel Management

19 Nov. 2023 by Andrean

Dear Sammie,Thank you so much for taking the time to rate us with a perfect score of 5 out of 5! We are thrilled to know that your experience at our hotel met or exceeded your expectations. It was our pleasure to have you as our guest.Best Regards,Andrean LimFront Office Manager

5 out of 5
Very friendly and helpful staff

Posted by on 25 Sep. 2023

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Comment from Hotel Management

26 Sep. 2023 by Andrean

Dear Jan,Thank you for your review! We're thrilled to hear that you found our staff to be very friendly and helpful. Providing excellent customer service is a top priority for us, and it's always gratifying to know that our efforts are appreciated. We look forward to serving you again in the future!Kind Regards,Andrean LimAssistant Manager

4 out of 5

Posted by on 17 Aug. 2023

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Comment from Hotel Management

30 Aug. 2023 by Andrean

Hello Kath,Thank you for taking the time to share your feedback.We're glad to hear that you had a positive experience during your stay. If there were any aspects that you particularly enjoyed, or if there are areas where you believe we could enhance your experience even further, we would be grateful to hear more about them.Thank you once again for choosing us and for sharing your valuable feedback.Kind Regards,Andrean LimAssistant Manager

About the The Sebel Auckland Viaduct Harbour

Location 85-89 Custom St West, Auckland, 1001

Property Features

The Sebel Auckland Viaduct Harbour offers its guests complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Public spaces have free WiFi. The eco-certified The Sebel Auckland Viaduct Harbour also features express check-in, express check-out, and discounted use of a nearby fitness facility. For a fee, parking is available. You'll have access to the indoor pool and health club at a partner property. This 4-star Auckland aparthotel is smoke free.

  • 116 guestrooms or units
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Auckland Britomart Station (1.2 km / 0.7 mi)
  • Metro station: Halsey Street Tram Stop (0.7 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Sebel Auckland Viaduct Harbour offers 116 air-conditioned accommodations with washers/dryers and minibars. LCD televisions come with satellite channels. Accommodations at this 4-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Minibar
  • LCD television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 58.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. The property is professionally cleaned. Contactless check-out is available.

  • No cots (infant beds) available
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: NZD 40 per day
  • Rollaway bed fee: NZD 58.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Sebel
  • Auckland Sebel Suites
  • Sebel
  • Sebel Auckland
  • Sebel Suites
  • Sebel Suites Auckland
  • Sebel Suites Hotel
  • Sebel Suites Hotel Auckland
  • Sebel Auckland Viaduct Harbour Hotel
  • Sebel Viaduct Harbour Hotel
  • Sebel Auckland Viaduct Harbour
  • Sebel Viaduct Harbour
  • Sebel Suites Auckland Hotel Auckland Central
  • Sebel Hotel Auckland
  • Auckland Sebel Hotel
  • The Sebel Auckland Viaduct Harbour New Zealand
  • Sebel Auckland Viaduct Harbour Apartment
  • Sebel Viaduct Harbour Apartment
  • The Sebel Suites Auckland
  • The Sebel Auckland Viaduct Harbour Auckland
  • The Sebel Auckland Viaduct Harbour Aparthotel
  • The Sebel Auckland Viaduct Harbour Aparthotel Auckland

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Apartment property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.