4.5 out of 5

"Greeted by name on arrival Enjoyed the stay as always " More

By a verified traveller on Sun 19 Aug 2018

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Hotel Description

A luxury stay in the heart of Auckland awaits you at The Sebel Auckland Viaduct Harbour. Within a short 5-minute stroll, you'll find La Cigale Market at Britomart and Viaduct Harbour. Highlights at this property include in-room kitchens, washers/dryers and LCD TVs.

Each apartment features WiFi, satellite TV and a coffee/tea maker. A kitchen comes with a fridge, a microwave and a hob, making in-room dining convenient, and the minibar provides refreshments. Nice touches to enhance your stay include bathrobes, slippers and free toiletries. Free newspapers, in-room massages and a safe are also available.

This business-friendly apartment offers a 24-hour front desk, express check-in and express check-out. Other amenities include WiFi in public areas and laundry facilities. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4.5-star Auckland Central Business District property include Auckland Ferry Terminal and ANZ Viaduct Events Centre.

Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$146 per night

Deluxe Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

The Sebel Auckland Viaduct Harbour ratings based on 435 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Sebel Auckland Viaduct Harbour

Everyone (194) Couples (219) Business (3) Family (20) Other (1)
4 out of 5
enjoyed the stay the hotel was clean and tidy good sized room will be back

Posted by on 15 Jul. 2019

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Comment from Hotel Management

17 Jul. 2019 by Sankar

Dear Leighton, Thank you for your wonderful feedback. I am so happy that you had wonderful time with us in a large room and we hope hope we will have the opportunity to welcome you back once again in the near future. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Auckland Viaduct Harbour.

5 out of 5
Location to the Harbour was fantastic but with the roadworks was quite difficult to get to with a vehicle.

Posted by on 7 Jul. 2019

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Comment from Hotel Management

8 Jul. 2019 by The Sebel team

Dear valued guest, thank you very so much for your wonderful feedback at The Sebel Viaduct Harbour. I am very glad to hear that you took advantage of the hotel location as there are countless restaurants nearby. We hope to have another opportunity to welcome you soon in the future! Kind Regards, The Sebel team

5 out of 5

Posted by on 23 Jun. 2019

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Comment from Hotel Management

27 Jun. 2019 by Sankar

Dear Guest, Thank you for your 5 star rating and this surely means you had an outstanding experience with us and we trust your next visit will be as pleasant as the previous one. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Auckland Viaduct Harbour.

5 out of 5
The room was well appointed and very clean. I reserved a Viaduct view room and I was given exactly what I wanted.

Posted by on 17 Jun. 2019

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Comment from Hotel Management

17 Jun. 2019 by Sankar

Dear Guest, Thank you for your amazing review and I am so happy to hear that you had an amazing time with us in a wonderful room. We hope we will have the opportunity to welcome you back once again in the near future. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Auckland Viaduct Harbour.

4 out of 5
Nice but not top shelf - Was disappointed in the view from the bedroom however surprised there was a washer/dryer and mini kitchen in the room.

Posted by on 2 Jun. 2019

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Comment from Hotel Management

8 Jun. 2019 by Sankar

Dear Guest, Thank you for sharing your experience with us. I am glad that you took full advantage of the facilities available in the room. Overall we are pleased that you had a pleasant stay with us and we hope we may be able to welcome you back and hopefully stay in a room on the marina side which I assure you enjoy the view of our room. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Auckland Viaduct Harbour.

3 out of 5

Posted by on 29 May 2019

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Comment from Hotel Management

2 Jun. 2019 by Sankar

Dear Guest, Thank you for rating your stay at The Sebel Auckland Viaduct Harbour and we hope to welcome you back in the near future. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Auckland Viaduct Harbour.

4 out of 5
Customer service could have been better. Over all, a nice place to stay

Posted by on 28 May 2019

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Comment from Hotel Management

2 Jun. 2019 by Sankar

Dear Guest, Thank you for sharing your experience with us and we are glad that you had a pleasant stay with us. At The Sebel, we strive to provide a superior service experience for every customer and in your cas we let you down. It's important to us that we know when we've fallen short of delivering exceptional customer service. We are constantly working to improve our service offered to our guest and feedback such as this is helpful. Once again thank you for sharing your experience and we hope that you will give us the opportunity to serve you again in the near future. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Auckland Viaduct Harbour.

5 out of 5

Posted by on 26 May 2019

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Comment from Hotel Management

28 May 2019 by Sankar

Dear Guest, Thank you for your 5 Star review of our hotel. This surely means you had an outstanding experience and we would like to welcoming you back soon in the future. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Auckland Viaduct Harbour.

4 out of 5

Posted by on 20 May 2019

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Comment from Hotel Management

23 May 2019 by Sankar

Dear Guest, Thank you for your review and we are glad that you enjoyed your stay with us and hope to welcome you back once again. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Auckland Viaduct Harbour.

3 out of 5
Great access to bars and restaurants, views of marina area, has internal laundry. However, found very, very noisy preventing sleep until bars / restaurants closed and patrons departed (ie 1am). Have to pay for internet and credit cards attract 2% mark up on departure. Air Conditioning in room was poor.

Posted by , from Perth, au on 8 May 2019

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Comment from Hotel Management

17 May 2019 by Sankar

Dear Ralph, Thank you for taking your time to share your experience with us. The many options on our doorstep for dining ensures you will have never have the same menu and I am glad that you enjoyed it. I am sorry to hear your experience was let down by the noise coming from the nearby bar. Your comments has been shared with management and will be communicated with the nearby bars to ensure noise is kept to a minimum. The hotel offers free wifi to those who belong to our free loyalty programme and I apologise if this was not offered on your arrival. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Auckland Viaduct Harbour.

About the The Sebel Auckland Viaduct Harbour

Location 85-89 Custom St West, Auckland, 1001

Property Features

The Sebel Auckland Viaduct Harbour offers its guests complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. WiFi is available in public spaces for a fee. The luxury The Sebel Auckland Viaduct Harbour also features express check-in, express check-out, and discounted use of a nearby fitness facility. For a fee, parking is available. You'll have access to the indoor pool and health club at a partner property. This 4.5-star Auckland apartment is smoke free.

  • 116 guestrooms or units
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (21.7 km / 13.5 mi)
  • Train station: Auckland Britomart Station (0.7 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Sebel Auckland Viaduct Harbour offers 116 forms of air-conditioned accommodation with washers/dryers and minibars. LCD televisions come with satellite channels. Accommodation at this 4.5-star apartment has kitchens with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Auckland apartment provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and coffee/tea makers. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • In-room kitchen
  • Washer and dryer
  • Minibar
  • LCD television
  • Satellite channels
  • Fridge
  • Microwave
  • Hob
  • Coffee maker
  • Kitchenware
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 58.0 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cots (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: NZD 10 per night (rates may vary)
  • Fee for wireless Internet in public areas: NZD 10 per night (rates may vary)
  • Self-parking fee: NZD 35 per day
  • Rollaway bed fee: NZD 58.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sebel Auckland Viaduct Harbour Hotel
  • Sebel Viaduct Harbour Hotel
  • Sebel Auckland Viaduct Harbour
  • Sebel Viaduct Harbour
  • The Sebel Auckland Viaduct Harbour New Zealand
  • Auckland Sebel Suites
  • Sebel Hotel Auckland
  • Sebel Suites Auckland Hotel Auckland Central
  • Auckland Sebel Hotel
  • Sebel Auckland Viaduct Harbour Apartment
  • Sebel Viaduct Harbour Apartment

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Apartment property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.