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4.5 out of 5

"Rooms really need maintenance and upgrade. Central location and quick to everywhere " More

By a verified traveller on Sun 05 Jul 2020

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Hotel Description

A luxury stay in the heart of Auckland awaits you at The Sebel Auckland Viaduct Harbour. Within a short 5-minute stroll, you'll find La Cigale Market at Britomart and Viaduct Harbour. Highlights at this property include in-room kitchens, washers/dryers, and LCD TVs.

Each apartment features WiFi, satellite TV, and a coffee/tea maker. A kitchen comes with a refrigerator, a microwave, and a stovetop, making in-room dining convenient, and the minibar provides refreshments. Nice touches to enhance your stay include bathrobes, slippers, and free toiletries. Free newspapers, in-room massages, and a safe are also available.

This business-friendly apartment building offers a 24-hour front desk, express check-in, and express check-out. Added amenities include WiFi in public areas and laundry facilities. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4.5-star Auckland Central Business District property include Auckland Ferry Terminal and ANZ Viaduct Events Centre.

Studio, 1 Queen Bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$158* Per night/room 26 Jul. - 27 Jul.

Deluxe Suite, 1 Bedroom, View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, City View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Marina View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

The Sebel Auckland Viaduct Harbour ratings based on 467 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Sebel Auckland Viaduct Harbour

Everyone (202) Couples (234) Business (3) Family (30) Other (1)
3 out of 5
Rooms really need maintenance and upgrade. Central location and quick to everywhere

Posted by on 5 Jul. 2020

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4 out of 5
Great location everything is at your fingertips here.

Posted by , from NZ on 13 Jun. 2020

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2 out of 5
Booked a room that stated could sleep 3 but had to pay another $58 for a rollaway bed as there was only a queen bed.

Posted by , from MM on 9 Jun. 2020

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2 out of 5
Room was tired, patio furniture in poor condition, bathrobes not available,

Posted by on 31 May 2020

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Comment from Hotel Management

23 Jun. 2020 by Lily Assistant Manager

Dear guest, Thank you for taking the time to tell us about your experience at the Sebel Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At the Sebel Viaduct Harbour, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

4 out of 5
My room was clean and spacious, and the property is in a great location with lots of good restaurants and bars nearby

Posted by on 23 May 2020

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Comment from Hotel Management

23 Jun. 2020 by Lily Li Assistant Manager The Sebel Viaduct Harbou

Dear guest, Thank you for taking the time to share your experience at The Sebel Viaduct Harbour Auckland. It is fantastic to read you enjoyed your stay, and that our prime central location was a highlight from your time in AucklandWe will very much look forward to seeing you back to stay with us at The Sebel Viaduct Harbour Auckland. Safe Travels,

5 out of 5
Friendly staff. Nice and close to ferry terminal and restaurant. Partner and I definitely enjoyed our anniversary and night away from kids. Much deserved break

Posted by on 22 Mar. 2020

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Comment from Hotel Management

28 Mar. 2020 by Sankar

Dear Guest, Thank you for the sharing your stay at our hotel. Location is perfect and we are glad you were able to get out and explore the city and viaduct basin. The many options on our doorstep for dining ensures you will have never have the same menu. We are glad you enjoyed your stay and the hospitality of our team and we look forward to welcoming you back in the near future. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Auckland Viaduct Harbour.

5 out of 5
Fantastic spot. Unbeatable. Really good value. Highly recommend

Posted by on 19 Mar. 2020

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Comment from Hotel Management

20 Mar. 2020 by Lily Li Assistant Manager

Dear guest, Thank you very much for taking the time to review your experience at The Sebel Viaduct Harbour Auckland. It is humbling to read you were able to enjoy our Hotel experience, as well as our convenient central location. We will be sure to share the positive comments with all our staff, and we will definitely look forward to seeing a familiar face back at our hotel. Safe travels, See you next time! Warm Regards,

3 out of 5

Posted by on 15 Mar. 2020

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Comment from Hotel Management

28 Mar. 2020 by Sankar

Dear Guest, Thank you for your time to share your review and it is our hope that you would give us another opportunity to serve you again in the future. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Auckland Viaduct Harbour.

5 out of 5
Location is the best and staff were professional yet friendly

Posted by on 15 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Lily Li Assistant Manager

Thank you very much for taking the time to review The Sebel Viaduct Auckland. I am absolutely delighted to hear that our staff were a highlight of your stay, and I will be sure to share this review with all our teams as encouragement to ensure each guest experience is as good as it can be. Our location is definitely a strong point for our property, and I am glad that it provided you with ease of access to all Auckland City has to offer. It has genuinely been a pleasure reading such a warm and positive review, and again, the entire team at The Sebel Viaduct Auckland thanks you for taking the time to write the review. We hope for the pleasure of welcoming you back to our Hotel in the near future. Warm Regards,

4 out of 5
from my room and noisy neighbours did not make the best stay for me

Posted by on 1 Mar. 2020

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Comment from Hotel Management

5 Mar. 2020 by Sankar

Dear Guest, Thank you for your review and I sincerely apologise as your stay experience was let down by the noise coming from the neighbour room. I believe you might have ringed our front desk for the issue and I apologise if my team failed to action it. I will personally investigate the issue so that the same will not repeat again in the future. Other than that I hope you had a great stay with us and we trust we will have the opportunity to welcome you back again in the future. Kind Regards, Sankar Boopathy, Duty Manager, The Sebel Auckland Viaduct Harbour.

About the The Sebel Auckland Viaduct Harbour

Location 85-89 Custom St West, Auckland, 1001

Property Features

The Sebel Auckland Viaduct Harbour offers its guests complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. WiFi is available in public spaces for a fee. The luxury The Sebel Auckland Viaduct Harbour also features express check-in, express check-out, and discounted use of a nearby fitness facility. For a fee, parking is available. You'll have access to the indoor pool and health club at a partner property. This 4.5-star Auckland apartment is smoke free.

  • 116 guestrooms or units
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Auckland Intl. Airport (AKL) (27.6 km / 17.2 mi)
  • Train station: Auckland Britomart Station (1 km / 0.6 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Sebel Auckland Viaduct Harbour offers 116 air-conditioned accommodations with washers/dryers and minibars. LCD televisions come with satellite channels. Accommodations at this 4.5-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Auckland apartment provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

  • In-room kitchen
  • Washer and dryer
  • Minibar
  • LCD television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 58.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cots (infant beds) available
  • Debit cards not accepted
  • Staffed front desk

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: NZD 10 per night (rates may vary)
  • Fee for wireless Internet in public areas: NZD 10 per night (rates may vary)
  • Self parking fee: NZD 38 per day
  • Rollaway bed fee: NZD 58.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Sebel
  • Auckland Sebel Suites
  • Sebel
  • Sebel Auckland
  • Sebel Suites
  • Sebel Suites Auckland
  • Sebel Suites Hotel
  • Sebel Suites Hotel Auckland
  • Sebel Auckland Viaduct Harbour Hotel
  • Sebel Viaduct Harbour Hotel
  • Sebel Auckland Viaduct Harbour
  • Sebel Viaduct Harbour
  • Sebel Suites Auckland Hotel Auckland Central
  • Sebel Hotel Auckland
  • Auckland Sebel Hotel
  • The Sebel Auckland Viaduct Harbour New Zealand
  • Sebel Auckland Viaduct Harbour Apartment
  • Sebel Viaduct Harbour Apartment
  • The Sebel Suites Auckland
  • The Sebel Auckland Viaduct Harbour Auckland
  • The Sebel Auckland Viaduct Harbour Apartment
  • The Sebel Auckland Viaduct Harbour Apartment Auckland

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Apartment property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.