For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Ascotia off Queen puts you in the heart of Auckland, steps from Queen Street Shopping District and within a 10-minute stroll of Auckland Town Hall. Highlights at this hotel include a restaurant, a 24-hour fitness centre and a bar/lounge.
Plasma TVs with cable channels are featured in all 82 rooms, and you can enjoy free WiFi, iPod docks and coffee/tea makers. Fridges and room service make in-room dining convenient. Safes, hairdryers and phones are also available.
The café, Tropicana Bar and Cafe, serves local cuisine and is open for breakfast, brunch, lunch and dinner. Added amenities include free WiFi in public areas, coffee/tea in a common area and laundry facilities. Full breakfast is available daily between 7 AM and 10 AM. There's also the convenience of self parking.
Within a 15-minute walk of this 3.5-star Newton hotel, attractions include Sky Tower and Aotea Centre.
It was at a good location and the customer service was excellent
Posted by a verified traveller on 20 Sep. 2019
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4 out of 5
Bit noisy outside rooms at times .
Pillows needed fluffing up
Mattress well worn
Mould in the shower
Posted by a verified traveller on 20 Sep. 2019
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1 out of 5
Friendly staff. Horrible room, very unclean and crowded, no toilet roll holder, very noisy, smelt like hospital disinfectant.
Posted by a verified traveller on 17 Sep. 2019
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4 out of 5
Posted by a verified traveller on 15 Sep. 2019
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Comment from Hotel Management
16 Sep. 2019
by Emily
Dear Lorelle,
Greetings from Ascotia Off Queen
Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience.
Warm regards,
Emily Cruz
4 out of 5
The room was nice and clean. It was very small but adequate for a one night stay
Posted by a verified traveller on 14 Sep. 2019
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Comment from Hotel Management
15 Sep. 2019
by Front Office Manager
Dear Valued Guest,
It is great to hear that you had a good stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon!
Thank you.
Kind regards,
Ethel Mandocdoc
Front Office Manager
4 out of 5
Better than I excepted, more modern and clean and modern bathroom
Posted by a verified traveller on 9 Sep. 2019
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Comment from Hotel Management
9 Sep. 2019
by Front Office
Dear Valued Guest,
It is great to hear that you had a first class stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon!
Kind regards,
Ethel Mandocdoc
3 out of 5
Friendly staff
Rooms were cleaned daily
Rooms were quiet small but cost per night was great considering location
Additional cost for parking was pretty expensive
Posted by a verified traveller on 4 Sep. 2019
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Comment from Hotel Management
7 Sep. 2019
by Duty Manager
Dear Valued Guest,
Thank you for your positive feedback.
It is great to know that our friensdly and efficient staff was able to make your stay better.
Parking in the CBD area is all paid and we are happy to say that we are one of the few hotels who charge less ($25) than the others for overnight parking.
We hope you choose us again for your next stay.
4 out of 5
It is nice for the price you pay, very clean. Few things were a bit annoying :
- On the double room bed we had 2 single mattresses together and very thin pillows
- The TV was not tuned and was impossible to watch
- The toilet paper holder in the toilet was broken, which means that you always have to turn around to grab it from the back of the toilet.
- Also it seemed that cleaners and maintenance people were around all the time, which yes, means that the hotel is clean, but it was pretty much impossible to catch an elevator without it being cleaned or used to transport paint buckets etc....
On the positive, the staff is polite, the gym is larger than average, but does not have lighter weights for women only 8kg and up, but has 2 tread mills, a bike and a rowing machine.
The room was clean and tidy, I would prefer a larger rubbish bin or an additional one and sweetner as an option in the tea box
Posted by a verified traveller on 2 Sep. 2019
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Comment from Hotel Management
3 Sep. 2019
by Duty Manager
Dear Valued Guest. Thank you for your valuable time giving us positive feedback to review your stay. It's great to know that our friendly and efficient staff was able to assist you during your stay. We appreciate with your opinion for us to improve which has been addressed to our management team. Thank you again for your feedback and we look forward to have you staying with us in the near future.
4 out of 5
The property was well situated, the room clean and it was cheap - just what I needed for a quick trip to Auckland.
Posted by a verified traveller on 28 Aug. 2019
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Comment from Hotel Management
7 Sep. 2019
by Duty Manager
Dear Valued Guest,
Thank you for your stay with us.
It is good to know that you were able to enjoy all that we have yo offer.
We hope you choose us again next time you are in Auckland.
4 out of 5
Liked - location & cleanliness. Nothing to really dislike.
Posted by a verified traveller on 22 Aug. 2019
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Comment from Hotel Management
22 Aug. 2019
by Front Office Manager
Dear Valued Guest,
It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon.
Thank you.
Kind regards,
Ethel Mandocdoc
Front Office Manager
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour fitness centre, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Ascotia off Queen. Parking is available for a fee. This 3.5-star Auckland hotel is smoke free.
Airport: Auckland (AKL-Auckland Intl.) (26.2 km / 16.3 mi)
Train station: Auckland Mt Eden Station (1.6 km / 1 mi)
Parking: Self parking available for a surcharge
Room Amenities
Ascotia off Queen offers 82 forms of air-conditioned accommodation with iPod docking stations and a safe. Plasma televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
Separate bedroom
iPod dock
In-room dining (limited hours)
Plasma television
Cable channels
Premium channels
Fridge
Coffee maker
Shower
Housekeeping (daily)
Hairdryer
Safe
Toiletries (free)
Telephone
Desk
Air conditioning
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.
Tropicana Bar and Cafe – This café specialises in local cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the hotel include a 24-hour fitness centre.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age is 18
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pets
No pets allowed
Policies
This property provides 1 GB of wireless Internet usage. Fees apply for additional usage.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
Debit cards not accepted
No rollaway/extra beds available
No cots (infant beds) available
Parking height restrictions apply
Fees
Guests will be asked to pay the following charges at the property:
Deposit: NZD 250.00 per stay
Breakage deposit: NZD 250.00 per stay
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: NZD 18.00 per person (approximately)
Self-parking fee: NZD 25 per night
Late check-out fee: NZD 65 (subject to availability)
Credit card charges are subject to a surcharge of 2.5 per cent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Ascotia
Ascotia off Queen
Ascotia off Queen Auckland
Ascotia off Queen Hotel
Ascotia off Queen Hotel Auckland
Ascotia Off Queen Auckland, New Zealand
Ascotia off Queen Hotel
Ascotia off Queen Auckland
Ascotia off Queen Hotel Auckland
National Rating
This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
