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"It was sufficient for the purpose of somewhere to stay during my course but there were obvious areas needing attention or a touch up but as a cheap pl ... " More

By a verified traveller on Wed 21 Jul 2021

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Hotel Description

Ascotia off Queen puts you in the heart of Auckland, within a 20-minute stroll of popular places like Sky Tower and Auckland City Hospital. Highlights at this hotel include a restaurant and in-room free WiFi.

You can enjoy plasma TVs with satellite channels, and all 82 rooms feature free local calls, free bottled water, and hair dryers. Refrigerators and room service make in-room dining convenient. You'll find nice touches like rainfall showerheads and free toiletries to enhance your stay. Change of towels is available on request.

The restaurant, Tropicana Bar and Cafe, serves Modern European cuisine and is open for breakfast and dinner. Bar is the hotel's own lobby lounge, serving drinks along with dinner and light fare. Other amenities include free WiFi in public areas and laundry facilities. Full breakfast is available daily between 7 AM and 9:30 AM. There's also self parking, along with the convenience of an airport shuttle.

Attractions within a 30-minute walk of this 3-star Newton hotel include Auckland Domain and Spark Arena.

Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Ascotia off Queen ratings based on 267 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Ascotia off Queen

Everyone (202) Couples (24) Business (6) Students (1) Family (18) Other (1)
3 out of 5
It was sufficient for the purpose of somewhere to stay during my course but there were obvious areas needing attention or a touch up but as a cheap place to stay with the online deal I got it was fine.

Posted by on 21 Jul. 2021

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Comment from Hotel Management

21 Jul. 2021 by Rochelle

Dear Valued Guest, Thank you for taking the time to review our hotel! The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address. Warm regards,

4 out of 5

Posted by on 5 Jul. 2021

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Comment from Hotel Management

17 Jul. 2021 by Rochelle

Dear Valued Guest, We thank you for your great feedback. We are looking forward to welcome you back again! Kind regards, Rochelle Front Office Team

2 out of 5

Posted by on 28 Jun. 2021

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Comment from Hotel Management

10 Jul. 2021 by Duty Manager

Thank you for staying with us.

2 out of 5
Location was good, we stayed on the 8th floor and the water pressure was a really really bad in the shower, and the toilet wouldn’t flush or refill after someone else had gone. Could be to being on the top floor but wouldn’t want to stay here again.

Posted by on 30 May 2021

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Comment from Hotel Management

31 May 2021 by Rochelle

Thank you for your feedback. We will be addressing your concerns.

4 out of 5
Had an awesome view of the sky tower, Auckland city itself

Posted by on 19 May 2021

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Comment from Hotel Management

20 May 2021 by Ethel

Dear Valued Guest, Thank you for your good review. We hope to see you again soon. Kind regards, Ethel G. Front Office Manager

3 out of 5
Air con/extraction fan in bathroom doesn’t switch off so a very noisy night. Pack ear plugs if you’re a light sleeper

Posted by on 10 May 2021

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Comment from Hotel Management

13 May 2021 by Rochelle

Dear Valued Guesy, Thank you for taking the time to review our hotel! The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address. Warm regards,

4 out of 5
The staff were really nice. The price that I paid was super cheap as well. Only $70 which included a continental breakfast next door at the VR hotel.

Posted by on 23 Apr. 2021

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Comment from Hotel Management

26 Apr. 2021 by Rochelle

Dear Valued Guest, Greetings from Ascotia Off Queen! We thank you for your great feedback, we are looking forward to welcome you back again. Kind regards, Rochelle Front Office Team

3 out of 5
Room size was very small, wasn't aware of the bond until upon arrival as it wasn't clearly seen on the site and the confirmation email. Parking was unavailable, luckily Wilsons was close by. Sauna instructions need to clearer, how to use (operate and turn on) and when it can be used.

Posted by on 18 Apr. 2021

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Comment from Hotel Management

26 Apr. 2021 by Rochelle

Dear Valued Guest, Greetings from Ascotia Off Queen! We thank you for your feedback, we have raised your issues with the concern department for further action. We are hoping to welcome you back again. Kind regards, Front Office Team

5 out of 5
Customer service

Posted by on 7 Apr. 2021

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Comment from Hotel Management

8 Apr. 2021 by Rochelle

Dear Valued Guests, Greetings from Ascotia Off Queen! We thank you for your feedback! We hope to see you again soon! Kind regards, Front Office Team

3 out of 5

Posted by on 1 Apr. 2021

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Comment from Hotel Management

12 Apr. 2021 by Rochelle

Dear Valued Guest, We thank you for your feedback, we are looking forward to welcome you again.

About the Ascotia off Queen

Location 3 Scotia Place, Auckland, 1010

Renovations + Closures

The following facilities or services will be unavailable from October 25 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the eco-friendly Ascotia off Queen. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Auckland hotel is smoke free.

  • 1 building
  • 82 guestrooms or units
  • 9 levels
  • Built in 1996
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Auckland Mt Eden Station (1.6 km / 1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Ascotia off Queen offers 82 air-conditioned accommodations with complimentary bottled water and hair dryers. 32-inch plasma televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

  • Separate bedroom
  • In-room dining (limited hours)
  • Plasma television
  • Satellite channels
  • Refrigerator
  • Electric kettle
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Air conditioning
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Change of towels (on request)

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 9:30 AM.

Tropicana Bar and Cafe - This restaurant specializes in Modern European cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Bar - This lobby lounge specializes in Modern European cuisine and serves dinner and light fare. Happy hour is offered. Reservations are required. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 35 per night.
  • Cribs (infant beds) are available for NZD 25 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property provides 1 GB of wireless Internet usage. Fees apply for additional usage.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Events/parties not allowed
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 250.00 per stay
  • Breakage deposit: NZD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 18.00 per person (approximately)
  • Airport shuttle fee: NZD 45 per person (one-way)
  • Airport shuttle fee per child: NZD 45 (one-way), (from 7 to 14 years old)
  • Secured self parking fee: NZD 35 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: NZD 25 per night
  • Rollaway bed fee: NZD 35 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ascotia
  • Ascotia off Queen
  • Ascotia off Queen Auckland
  • Ascotia off Queen Hotel
  • Ascotia off Queen Hotel Auckland
  • Ascotia Off Queen Auckland, New Zealand
  • Ascotia off Queen Hotel
  • Ascotia off Queen Auckland
  • Ascotia off Queen Hotel Auckland

You should know

  • Ascotia off Queen offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

This Hotel property is rated 3 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.