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Marsden Viaduct Hotel places you in the center of Auckland, within just a 15-minute stroll of Sky Tower and Auckland Ferry Terminal. Highlights at this hotel include a restaurant, an indoor swimming pool, and a 24-hour gym.
A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps, and aromatherapy. The hotel's own lounge bar is a nice place to enjoy a drink. Other amenities include free WiFi in public areas, a Turkish bath/hammam, and a coffee shop/cafe. English breakfast is available daily between 7:00 AM and 1:00 PM. There's also self parking, along with the convenience of an airport shuttle.
Places within a 30-minute walk of this 4-star Auckland Central Business District hotel include Spark Arena and Auckland Domain.
Deluxe Room with Balcony, 1 King Bed, Courtyard View
Bed Count1 King BedMaximum Occupancy
2 Max
Deluxe King Room with Marina View
Bed Count1 King BedMaximum Occupancy
3 Max
Junior King Suite Balcony, Pool View
Bed Count1 King BedMaximum Occupancy
2 Max
Deluxe King Room, Non Smoking, Bathtub
Bed Count1 King BedMaximum Occupancy
2 Max
Marsden Viaduct Hotel ratings based on 35 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Marsden Viaduct Hotel
Everyone (15)Couples (11)Family (2)
5 out of 5
Beautiful view
Posted by Paul on 11 Apr. 2024
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Comment from Hotel Management
12 Apr. 2024
by Marsden Viaduct Team
Thank you for the kind words
3 out of 5
Posted by Michael on 26 Feb. 2024
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Comment from Hotel Management
29 Feb. 2024
by Marsden Viaduct Team
Thank you for your feedback your comments are noted and will certainly look in to it. Regards Marsden Viaduct
3 out of 5
Had to wait 22 mins for someone to answer phone so I could check in. Room was damp and musty.
Posted by Kieran on 20 Jan. 2024
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Comment from Hotel Management
21 Jan. 2024
by Marsden Viaduct Team
Thank you for your response! Your comments are noted will certainly look in to it. We hope to see you again soon! Regards Marsden Viaduct Hotel
5 out of 5
Waiting to be let up on the elevator was abit budget.
Other than that the room was excellent.
Posted by Pirihira Regina on 6 Jan. 2024
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Comment from Hotel Management
9 Jan. 2024
by Team Marsden Viaduct
Hi Pirihira, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
5 out of 5
Posted by Danny on 1 Jan. 2024
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Comment from Hotel Management
10 Jan. 2024
by Marsden Viaduct Team
Dear Danny,Thank you for taking the time to share your feedback.We hope to welcome you back to our hotel very soon!Regards, Marsden viaduct Team
2 out of 5
The reception being on the 3rd floor is hopeless, took half an hour and two phone calls to even meet someone who could help. The cold shower in the morning wasn't great. Generous with tea and coffee but stingy with the milk. Wording on emails wasnt very clear and didn't make sense in some cases.
Posted by Stephen on 2 Dec. 2023
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Comment from Hotel Management
5 Dec. 2023
by Marsden Viaduct
Thank you for the feedback. your comments are noted and will certainly look in to it.
4 out of 5
Posted by Helen on 21 Nov. 2023
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Comment from Hotel Management
28 Dec. 2023
by Marsden Viaduct
Thank you for your feedback
3 out of 5
Disappointing interactions with staff - left waiting in foyer to check in and it wasn’t until a Sofitel employee noticed we and other guests had been waiting for a while were we taken up to level 3 to check in. Also due to lack of information from staff we weren’t informed the marathon was running on the roads directly surrounding the hotel resulting in our car being towed during the night - the hotel did email us the day before check in listing parking options including street parking so that’s what we did. We were informed by Sofitel staff that they had advised all of their guests about the road closures so it was disappointing Marsden hadn’t done the same. We also couldn’t get the TV to work despite logging in to our own streaming services as it said it was offline. Otherwise room itself was fine.
Posted by Jess on 2 Nov. 2023
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Comment from Hotel Management
2 Nov. 2023
by Marsden Viaduct
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Front Office Manager Marsden Viaduct Hotel 21 Viaduct Harbour Avenue, Auckland 1010 www.marsdenhotels.co.nz
4 out of 5
Posted by James on 25 May 2023
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Comment from Hotel Management
14 Jun. 2023
by Marsden Viaduct
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. - Team Marsden Viaduct
5 out of 5
Beautiful, I was lucky to get this at an affordable price
Posted by Jeremy on 18 Apr. 2023
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Comment from Hotel Management
18 Apr. 2023
by Marsden
Hello JeremyThank you for your feedback. we look forward to welcoming you back in near future :)RegardsMarsden Viaduct
Marsden Viaduct Hotel offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Spa services, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Marsden Viaduct Hotel. You'll have access to the indoor pool and health club at a partner property. An area shuttle within 500 meters and an airport shuttle (available 24 hours) are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Marsden Viaduct Hotel was completed in September 2023. This 4-star Auckland hotel is smoke free.
80 guestrooms or units
6 levels
2 buildings
Built in 2012
Charging station for electric cars
Breakfast available (surcharge)
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Car service
Tour and ticket information
Concierge
Convenience store
Television in lobby
Bellhop
Elevator
No smoking on site
Microwave in a common area
Water dispenser
Bar or lounge
Coffee shop
Dining venue
Family Friendly Amenities
Free WiFi
Soundproofed rooms
Grocery/convenience store
DVD player
Internet
Available in all rooms:
Free WiFi
, Free wired internet
, Wireless internet access
Available in some public areas:
Free WiFi
Transport
Train station: Auckland Britomart Station (1.2 km / 0.7 mi)
Metro station: Gaunt Street Tram Stop (0.1 km / 0.1 mi)
Property shuttles: Airport shuttle, area shuttle within 500 meters, train station pick-up, ferry terminal shuttle, shopping center shuttle, and bus station shuttle available for a surcharge
Parking: Self parking available for a surcharge
Room Amenities
Marsden Viaduct Hotel offers 80 accommodations with DVD players and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 50-inch Smart televisions come with digital channels, Netflix, and smart speakers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of towels can be requested. Housekeeping is provided daily.
Pillowtop beds
Deep soaking tub
Smart speaker
Smart television
Digital channels
Netflix
DVD player
Electric kettle
Kitchenware
Luxury bedding
Hypo-allergenic bedding
Down blanket
Separate shower and tub
Rainfall showerhead
Housekeeping (daily)
Local calls (free)
Massage in room (surcharge)
Hair dryer
Safe
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Unique furnishings
Unique decor
Connecting rooms available
Free tea bags/instant coffee
Wardrobe or closet
Toothbrush and toothpaste
Change of towels (on request)
Change of bedsheets (on request)
Desk chair
Food & Drink
For a fee, guests can enjoy English breakfast daily from 7:00 AM to 1:00 PM.
Coffee Club 500mts away - This café overlooks the garden. Reservations are required.
The Lawn Cafe - This café overlooks the ocean. Reservations are required. Open select days.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 4
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Thalassotherapy treatments
Hydrotherapy treatments
Ayurvedic treatments
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Reflexology
Sports massage
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 21
Check-in time ends at midnight
Special check-in instructions:
This property offers transfers from the ferry terminal, airport, train station, and bus station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The check-in location differs from the property location. Check-in location: [21 Viaduct Harbour Avenue, same building Sofitel viaduct harbour]. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of NZD 0.00 at check-out.
Marsden Viaduct Hotel offers transfers from the ferry terminal, airport, train station, and bus station (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details. The check-in location differs from the property location. To check in, guests will need to go to 21 Viaduct Harbour Avenue, same building Sofitel viaduct harbour To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of NZD 0.00 at check-out.
Check-out
Check-out by 10:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for NZD 100.0 per day.
Cribs (infant beds) are available for NZD 20.0 per day.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products. Long-term renters welcome.
For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
UnionPay
Events/parties not allowed
Guests will receive an email with special check-in instructions
Staffed front desk
Smoke detector
Grey water recycling system
Car not required
Long-term renters welcome
Security system
LGBTQIA friendly
Credit card pre-authorisation
Guest will receive an email before arrival 24 hours
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is not available
Reservation might be required for some facilities on site
Mobile key entry is not available
Food service has been amended for enhanced safety
Restricted number of spaces per unit
Number of spaces per unit - 10
Property follows sanitisation practices of COVID-19 Guidelines (CDC)
Property follows sanitisation practices of COVID-19 Guidelines (WHO)
Property does not offer on-site COVID-19 testing
Property does not require health documentation at check-in
Guest education on local ecosystems and culture
Comprehensive recycling policy
Water dispenser use by guests actively encouraged
Fees
Guests will be asked to pay the following charges at the property:
Deposit: NZD 250 per accommodation, per stay
Breakage deposit: NZD 250 per stay
A damage deposit of NZD 250 will be collected before check-in.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for English breakfast: approximately NZD 35–50 for adults, and NZD 15–40 for children
Airport shuttle fee: NZD 50 per person (one-way)
Airport shuttle fee per child: NZD 25 (one-way), (from 4 to 12 years old)
Covered self parking fee: NZD 45 per night
Nearby parking fee: NZD 50 per night(328 ft away; open 24 hours)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: NZD 20.0 per day
Rollaway bed fee: NZD 100.0 per day
Towels fee: NZD 0 (or guests may bring their own)
Credit card charges are subject to a surcharge of 3 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Marsden Viaduct Hotel Hotel
Marsden Viaduct Hotel Auckland
Marsden Viaduct Hotel Hotel Auckland
Marsden Viaduct Hotel Same building as Sofitel Viaduct
You should know
Pool access available from 7:00 AM to 10:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
National Rating
This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.
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Frequently Asked Questions
Marsden Viaduct Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Marsden Viaduct Hotel has a secured covered self car park for NZD 45 per night. Onsite parking is limited (max 10 spaces per unit).
The closest beach to Marsden Viaduct Hotel is Takapuna Beach (6.5 km).
There's no onsite spa, but this property does offer services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.
Marsden Viaduct Hotel has an indoor pool. The pool is open 7:00 AM to 10:00 PM.
Couples spa treatments and ocean-view dining, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Marsden Viaduct Hotel.
No, but there are deep-soaking baths in the guestrooms.
Yeah, English breakfast is available daily between 7:00 AM and 1:00 PM.
No, but there's an airport shuttle that runs 24 hours a day on request for a fee.
Yep, they've got a lounge bar and an onsite restaurant.
Check-in begins at 2:00 PM. Check-out time is 10:00 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
