4.5 out of 5

"Close to shopping on Queen st. Good amenities in hotel Friendly and helpful staff - minus 1 rude female worker at casino restaurant. " More

By a verified traveller on Sun 02 Sep 2018

Enter dates to see availability

Hotel Description

A luxury stay in the heart of Auckland awaits you at SkyCity Hotel. Within steps you'll find popular attractions like Sky Tower and SkyCity Casino. Highlights at this hotel include 15 restaurants, 8 bars/lounges and a full-service spa.

All 323 rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, free wired Internet and iPod docks. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Free newspapers, safes and hairdryers are also available.

The buffet restaurant, Fortuna Buffet Restaurant, is open for breakfast, lunch and dinner. Business travellers can take advantage of a conference centre and a meeting room. Additionally, you'll find a casino, free WiFi in public areas and a fitness centre. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 4.5-star Auckland Central Business District hotel include Queen Street Shopping District and Auckland Town Hall.

Premium Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$157* Per night/room 29 Sep. - 30 Sep.

Premium Suite

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Premium King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

SkyCity Hotel ratings based on 991 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for SkyCity Hotel

Everyone (558) Couples (280) Business (1) Family (141)
5 out of 5
Great team, nice and clean. Quiet and has a good clean gym. Will be back.

Posted by on 15 Sep. 2019

Was this review helpful to you?
Comment from Hotel Management

16 Sep. 2019 by Amy W

Hi Anonymous, Thank you so much for the fantastic review and 5/5 rating! I'm so glad you enjoyed your visit and found everything up to standard. We look forward to welcoming you back again soon! Warm Regards, Amy

4 out of 5
Great bed and rooms clean and tidy Parking was hassle with very expensive

Posted by on 15 Sep. 2019

Was this review helpful to you?
Comment from Hotel Management

15 Sep. 2019 by Amy W

Thanks Anonymous, for reviewing SkyCity Hotel following your recent stay. I'm glad the room was to your liking and apologise that you found parking expensive. Our hotel guest rate is heavily discounted from the casual rate in order to make this option more affordable. I hope we can welcome you back in the future and provide you with another great experience. Warm Regards, Amy

4 out of 5
Very central location, within walking distance of all the thing we want to do

Posted by on 12 Sep. 2019

Was this review helpful to you?
Comment from Hotel Management

13 Sep. 2019 by Amy W

Thank you Anonymous, for the lovely review following your recent stay! See you next time. Warm Regards, Amy

3 out of 5

Posted by on 9 Sep. 2019

Was this review helpful to you?
Comment from Hotel Management

9 Sep. 2019 by Amy W

Thank you Anonymous, for reviewing SkyCity Hotel following your recent stay. I'm disappointed that your experience was not everything it could have been. Should you wish to discuss any feedback with us, please do reach out. Warm Regards, Amy

3 out of 5

Posted by on 6 Sep. 2019

Was this review helpful to you?
Comment from Hotel Management

8 Sep. 2019 by Amy W

Thank you for your review Anonymous. I'm sorry your experience was not everything it could have been. Should you wish to discuss this with us further, please do reach out. Warm Regards, Amy

5 out of 5

Posted by on 30 Aug. 2019

Was this review helpful to you?
Comment from Hotel Management

2 Sep. 2019 by Amy W

Thanks for the awesome review and 5/5 rating Anonymous!

2 out of 5
Wasnt happy at.the.first room we got. What u see in the pictures are not what u get. Room was dirty hairs on towels nd carpet.2nd room was al rite.still a little drity temperature wasnt going ro what we wanted.room was cold had to ask for extra blanket.2 people staying nd they guve you a small 250ml milk nd 4 little packet of sugar.for sky city hotel. Im very disappointed.

Posted by on 19 Aug. 2019

Was this review helpful to you?
Comment from Hotel Management

20 Aug. 2019 by Amy Watson

Hi Ali, Thank you for reviewing SkyCity Hotel. I apologise that you were not fully satisfied with your recent experience, the photos of our rooms are indeed what we deliver, I'm sorry it was not what you were expecting. I have now passed on this feedback to our Housekeeping team for review. Additional sugar and milk may always be requested by phoning or stopping by Reception. Warm Regards, Amy

3 out of 5
got back to room at 3.30 Saturday afternoon and room wasn't serviced it did get serviced later while we were still in room but the service attendant her clothes were so filthy she did wet rooms first then our bed it was far from 5 star believe me then on sunday morning they knocked on the door ar 9.45 to service the room we wonder about the company employed to undertake this contract probably would not rate skycity a 5 star and for the money not good value thanks

Posted by on 19 Aug. 2019

Was this review helpful to you?
Comment from Hotel Management

20 Aug. 2019 by Amy Watson

Hi Anonymous, Thank you for reviewing SkyCity Hotel. I apologise that you were not fully satisfied with your experience on this occasion and that your room was not serviced to your liking. We do not outsource our Housekeeping team and they are a dedicated department of ours with very high standards. I have now passed on your feedback to our Executive Housekeeping Manager for review. I hope we can welcome you back in the future and provide you with a much more positive experience. Warm Regards, Amy

5 out of 5
Loved it clean and best view and room for family. We had space outside our room for a active 1 year old and the room itself was awsome . Would love to book again

Posted by on 17 Aug. 2019

Was this review helpful to you?
Comment from Hotel Management

20 Aug. 2019 by Amy Watson

Thank you Neyp, for the fantastic review and 5/5 rating online! I'm so happy to hear that your family enjoyed your SkyCity Hotel experience and that the courtyard area was utilised by your little one! Have a great day. Warm Regards, Amy

4 out of 5
Central or all amenities transport and restaurants

Posted by on 16 Aug. 2019

Was this review helpful to you?
Comment from Hotel Management

20 Aug. 2019 by Amy Watson

Thanks so much for reviewing SkyCity Hotel, Anonymous!

Renovations + Closures

The following facilities will be closed from 30 September 2019 until 02 October 2019 (dates subject to change):

  • Dining venue
  • One of the dining venues

Property Features

SkyCity Hotel offers its guests a full-service spa and a fitness centre. There are 15 restaurants and 2 coffee shops/cafés on site. You can unwind with a drink at one of the 8 bars/lounges. Public spaces have free WiFi. A casino, tour or ticket assistance, and multilingual staff are also featured at the luxury SkyCity Hotel. For a fee, parking is available. This 4.5-star Auckland hotel is smoke free.

  • 323 guestrooms or units
  • 15 dining venues
  • 8 bars or lounges
  • 2 coffee shops
  • Casino
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (26.8 km / 16.7 mi)
  • Train station: Auckland Britomart Station (1 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

SkyCity Hotel offers 323 forms of air-conditioned accommodation with iPod docking stations and minibars. Flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Auckland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Minibar
  • iPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Films for purchase
  • Fridge
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Fortuna Buffet Restaurant – This buffet restaurant serves breakfast, lunch and dinner.

Orbit – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

The Deli and Noodle Bar – This restaurant only serves lunch. Open daily.

Andy's Burgers and Bar – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Group Booking Policy: For bookings of 4 rooms or more, this property charges a deposit equal to the entire stay, due at time of reservation confirmation. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: NZD 35.00 per night
  • Valet parking fee: NZD 55.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 60.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Skycity
  • Skycity
  • Skycity Auckland
  • Skycity Hotel
  • Skycity Hotel Auckland
  • SKYCITY Hotel Auckland, New Zealand
  • SkyCity Hotel Hotel
  • SkyCity Hotel Auckland
  • SkyCity Hotel Hotel Auckland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

url importing https://www.wotif.com/Auckland-Hotels-SkyCity-Hotel.h40995-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.