A luxury stay in the heart of Auckland awaits you at SkyCity Hotel. Within steps you'll find SkyCity Casino and Sky Tower. Highlights at this hotel include 15 restaurants, 8 bars/lounges, and a full-service spa.
The restaurant, Depot, is open for breakfast, brunch, lunch, and dinner. Additionally, you'll find a casino, free WiFi in public areas, and a gym. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of valet parking.
Sights within a 10-minute walk of this 4.5-star Auckland Central Business District hotel include Weta Workshop Unleashed and University of Auckland.
SkyCity Hotel ratings based on 181 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for SkyCity Hotel
Everyone (72)Couples (57)Family (36)
4 out of 5
Another lovely stay here.
Posted by Theresa on 19 Jun. 2022
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Comment from Hotel Management
21 Jun. 2022
by WS
Hi Theresa
Thank you for taking your time to provide feedback following your recent stay. We look forward to welcoming you back in the future.
5 out of 5
Booked a night for my daughter’s birthday and the hotel gave her a card and macaroons - a nice gesture
Posted by Fenella on 5 Jun. 2022
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Comment from Hotel Management
9 Jun. 2022
by Lisa
Kia Ora Fenella,
Thank you for taking the time to give us feedback.
We are so happy that you and your daughter enjoyed your stay with us.
I do hope we get to welcome you back in the near future.
Take care.
Warm regards,
Lisa
3 out of 5
I was totally disgusted when they charge me $36 for a bucket of ice when I order room service.I have been going to Skycity for past 20 years 3 to 4 times a year we actually stay there every time for 4 to 5 days at a time.in total my husband and I will spend almost $5000 at a time when we go there. We live in Rarotonga and we travel to Auckland just for a holiday.is Skycity trying to recover from Covid when shutting down for almost 2 years who hasn’t been affected by this.Hopefully the management of Skycity reads this and does something about it.
Posted by Ena Eizabeth on 31 May 2022
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Comment from Hotel Management
12 Jun. 2022
by Lisa
Kia Ora Ena Elizabeth,
Thank you so much for your feedback. I have forwarded your comments to the wider management team. Like most businesses, we have been seriously affected by the changes that Covid has brought but we are working hard and fast to make it work.
I am investigating the In-Room Dining charge.
Thank you for your patience and understanding.
Take care.
Warm regards,
Lisa
5 out of 5
Good location
Restaurants nearby
Bus terminal and car rental very close
Posted by Peter on 30 May 2022
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Comment from Hotel Management
12 Jun. 2022
by Lisa
Dear Peter,
Thank you for the lovely feedback.
We are very pleased that you enjoyed your stay and got to appreciate the precinct and what was on offer.
We look forward to welcoming you back.
Take care, and stay safe.
Warm regards,
Lisa
3 out of 5
The check in staff member was lovely, very friendly.
Unfortunately, the room temperature went from being very cold to extremely hot, I am not sure if that it is how I was operating it but I could feel the sudden change.
The shower was very slippery, I don’t think the cleaning solution was washed off fully.
I found there was no mini bar, I told the staff when I checked out and they said it was not included in the room I was staying in.
When I booked, I did not realise there was a difference in amenities offered based on the room. I assumed the minibar would be included. I only found this difference out when looking on the Skycity website. There is also a difference in view.
There was also no signage to state this in the room. I found this disappointing as the price of the room, I believed warranted offering your customers the choice of a minibar. I bought the room through wotif, perhaps clearer communication would be helpful on their website as well.
Overall, my stay fine. The lovely lady that checked me in was a highlight. The bed was excellent and the room spacious.
Thank you
Posted by Natalia on 27 May 2022
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Comment from Hotel Management
12 Jun. 2022
by Lisa
Kia Ora Natalia,
Thank you so much for taking the time to share your experience with us.
Your feedback has been shared with the wider management team to review.
I am so sorry that you were affected by the air conditioning unit. We are in the process of upgrading them.
Thank you for mentioning the lovely lady that checked you in. I have shared your feedback with her.
I do hope we get another opportunity to welcome you back.
Take care, and stay safe.
Warm regards.
Lisa
5 out of 5
The helpful staff at the front desk
Posted by Gavin on 22 May 2022
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Comment from Hotel Management
12 Jun. 2022
by Lisa
Hi Gavin,
Thank you! We love to hear about the great work our staff does. I am so pleased that you enjoyed your time with us.
Take care, and stay safe.
Warm regards,
Lisa
5 out of 5
Excellent customer service, and the concierge service we had from Dicky was outstanding.
Posted by carolyne on 14 May 2022
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Comment from Hotel Management
15 May 2022
by Lisa
Kia Ora Carolyne,
Thank you for your lovely feedback. I am thrilled that you had such a great time. Thank you for mentioning our awesome Dicky! I'll be sure to pass on your feedback. x
We look forward to welcoming you back soon.
Take care, and stay safe.
Warm regards,
Lisa
5 out of 5
Staff were very good, room was nice no complaints
Posted by Rod and Margaret on 8 May 2022
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Comment from Hotel Management
9 May 2022
by Lisa
Hi Rod and Margaret,
Thank you for the awesome feedback!
I am delighted that you both enjoyed your stay with us.
We look forward to welcoming you back soon.
Take care, and stay safe.
Warm regards,
Lisa
4 out of 5
Centre of city for convenience, rooms a bit bland but comfortable, most of their eating outlets closed still.
Posted by Cameron on 3 May 2022
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Comment from Hotel Management
9 May 2022
by Lisa
Hi Cameron,
Thank you for the lovely feedback.
I am thrilled that you enjoyed your stay with us.
I do hope we get another opportunity to welcome you back soon.
Take care, and stay safe.
Warm regards,
Lisa
5 out of 5
Central
Posted by Yuka on 28 Apr. 2022
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Comment from Hotel Management
29 Apr. 2022
by WS
Greetings Yuka, it is great to hear and yes our location is one of the best. We hope to welcoming you back in the future.
SkyCity Hotel offers its guests a full-service spa and a fitness center. There are 15 restaurants and 2 coffee shops/cafes on site. You can unwind with a drink at one of the 8 bars/lounges. Public spaces have free WiFi. A casino, spa services, and tour/ticket assistance are also featured at the luxury SkyCity Hotel. Parking is available for a fee. This 4.5-star Auckland hotel is smoke free.
323 guestrooms or units
15 dining venues
8 bars or lounges
2 coffee shops
Casino
Childcare (surcharge)
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Gift shop
Newspapers in lobby (free)
Television in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
1 conference room
Family Friendly Amenities
Family property
Free WiFi
Laundry facilities
Babysitting or childcare (surcharge)
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
Train station: Auckland Britomart Station (1.2 km / 0.7 mi)
Parking: Valet parking and self parking available for a surcharge
Room Amenities
SkyCity Hotel offers 323 accommodations with iPod docking stations and safes. Flat-screen televisions come with cable channels and pay movies. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is provided daily.
IPod dock
In-room dining (24 hours)
Flat-screen television
Cable channels
Movies for purchase
Refrigerator
Shower
Rainfall showerhead
Cribs (free)
Housekeeping (daily)
Newspapers (free)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Toothbrush and toothpaste available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.
Depot - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Gusto at The Grand - Onsite restaurant. Open select days.
Orbit - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Federal Deli - Onsite diner. Open select days.
MASU - This restaurant specializes in Japanese cuisine. Open select days.
24-hour room service is available.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for NZD 40 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.
Debit cards
UnionPay
Staffed front desk
LGBTQIA friendly
Property is cleaned with disinfectant
Guests are provided with free hand sanitiser
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property does not require health documentation at check-in
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between NZD 35 and NZD 35 for adults, NZD 19 and NZD 19 for children (approximately)
Covered self parking fee: NZD 35 per day
Covered valet parking fee: NZD 55.00 per night (in/out privileges)
Rollaway bed fee: NZD 40 per night
Credit card charges are subject to a surcharge of 2.5 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Skycity
Skycity
Skycity Auckland
Skycity Hotel
Skycity Hotel Auckland
SKYCITY Hotel Auckland, New Zealand
SkyCity Hotel Hotel
SkyCity Hotel Auckland
SkyCity Hotel Hotel Auckland
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Awards & Affiliations
Green / Sustainable Property This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
National Rating
Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.
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Frequently Asked Questions
SkyCity Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.
SkyCity Hotel uses enhanced cleaning measures, and ensures social distancing.
Yep, SkyCity Hotel has a secured covered self car park for NZD 35 per day.
The closest beach to SkyCity Hotel is Takapuna Beach (6.8 km).
Yep, East Day Spa (surcharge) is available for guests.
SkyCity Hotel features a full-service spa, 15 restaurants and 8 bars.
A bar and 24-hour room service, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at SkyCity Hotel.
You bet! With amenities like babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise SkyCity Hotel is a hit with families.
Yep, cooked-to-order breakfast is served weekdays between 7:00 AM and 11:00 AM and weekends from 7:00 AM to 11:00 AM.
No, SkyCity Hotel does not offer an airport shuttle service.
Yep, you can grab a meal at SkyCity Hotel's onsite restaurant that serves breakfast, brunch, lunch and dinner.
Check-in begins at 3:00 PM. Check-out time is 11 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
