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4.2 out of 5

"Another lovely stay here. " More

By a verified traveller on Sun 19 Jun 2022

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Hotel Description

A luxury stay in the heart of Auckland awaits you at SkyCity Hotel. Within steps you'll find SkyCity Casino and Sky Tower. Highlights at this hotel include 15 restaurants, 8 bars/lounges, and a full-service spa.

The restaurant, Depot, is open for breakfast, brunch, lunch, and dinner. Additionally, you'll find a casino, free WiFi in public areas, and a gym. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of valet parking.

Sights within a 10-minute walk of this 4.5-star Auckland Central Business District hotel include Weta Workshop Unleashed and University of Auckland.

Premium King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$161* Per night/room 18 Jul. - 19 Jul.

Premium Twin Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Family Suite (incl Sky Tower Family Pass)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Premium King Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

SkyCity Hotel ratings based on 181 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for SkyCity Hotel

Everyone (72) Couples (57) Family (36)
4 out of 5
Another lovely stay here.

Posted by on 19 Jun. 2022

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Comment from Hotel Management

21 Jun. 2022 by WS

Hi Theresa Thank you for taking your time to provide feedback following your recent stay. We look forward to welcoming you back in the future.

5 out of 5
Booked a night for my daughter’s birthday and the hotel gave her a card and macaroons - a nice gesture

Posted by on 5 Jun. 2022

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Comment from Hotel Management

9 Jun. 2022 by Lisa

Kia Ora Fenella, Thank you for taking the time to give us feedback. We are so happy that you and your daughter enjoyed your stay with us. I do hope we get to welcome you back in the near future. Take care. Warm regards, Lisa

3 out of 5
I was totally disgusted when they charge me $36 for a bucket of ice when I order room service.I have been going to Skycity for past 20 years 3 to 4 times a year we actually stay there every time for 4 to 5 days at a time.in total my husband and I will spend almost $5000 at a time when we go there. We live in Rarotonga and we travel to Auckland just for a holiday.is Skycity trying to recover from Covid when shutting down for almost 2 years who hasn’t been affected by this.Hopefully the management of Skycity reads this and does something about it.

Posted by on 31 May 2022

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Comment from Hotel Management

12 Jun. 2022 by Lisa

Kia Ora Ena Elizabeth, Thank you so much for your feedback. I have forwarded your comments to the wider management team. Like most businesses, we have been seriously affected by the changes that Covid has brought but we are working hard and fast to make it work. I am investigating the In-Room Dining charge. Thank you for your patience and understanding. Take care. Warm regards, Lisa

5 out of 5
Good location Restaurants nearby Bus terminal and car rental very close

Posted by on 30 May 2022

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Comment from Hotel Management

12 Jun. 2022 by Lisa

Dear Peter, Thank you for the lovely feedback. We are very pleased that you enjoyed your stay and got to appreciate the precinct and what was on offer. We look forward to welcoming you back. Take care, and stay safe. Warm regards, Lisa

3 out of 5
The check in staff member was lovely, very friendly. Unfortunately, the room temperature went from being very cold to extremely hot, I am not sure if that it is how I was operating it but I could feel the sudden change. The shower was very slippery, I don’t think the cleaning solution was washed off fully. I found there was no mini bar, I told the staff when I checked out and they said it was not included in the room I was staying in. When I booked, I did not realise there was a difference in amenities offered based on the room. I assumed the minibar would be included. I only found this difference out when looking on the Skycity website. There is also a difference in view. There was also no signage to state this in the room. I found this disappointing as the price of the room, I believed warranted offering your customers the choice of a minibar. I bought the room through wotif, perhaps clearer communication would be helpful on their website as well. Overall, my stay fine. The lovely lady that checked me in was a highlight. The bed was excellent and the room spacious. Thank you

Posted by on 27 May 2022

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Comment from Hotel Management

12 Jun. 2022 by Lisa

Kia Ora Natalia, Thank you so much for taking the time to share your experience with us. Your feedback has been shared with the wider management team to review. I am so sorry that you were affected by the air conditioning unit. We are in the process of upgrading them. Thank you for mentioning the lovely lady that checked you in. I have shared your feedback with her. I do hope we get another opportunity to welcome you back. Take care, and stay safe. Warm regards. Lisa

5 out of 5
The helpful staff at the front desk

Posted by on 22 May 2022

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Comment from Hotel Management

12 Jun. 2022 by Lisa

Hi Gavin, Thank you! We love to hear about the great work our staff does. I am so pleased that you enjoyed your time with us. Take care, and stay safe. Warm regards, Lisa

5 out of 5
Excellent customer service, and the concierge service we had from Dicky was outstanding.

Posted by on 14 May 2022

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Comment from Hotel Management

15 May 2022 by Lisa

Kia Ora Carolyne, Thank you for your lovely feedback. I am thrilled that you had such a great time. Thank you for mentioning our awesome Dicky! I'll be sure to pass on your feedback. x We look forward to welcoming you back soon. Take care, and stay safe. Warm regards, Lisa

5 out of 5
Staff were very good, room was nice no complaints

Posted by on 8 May 2022

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Comment from Hotel Management

9 May 2022 by Lisa

Hi Rod and Margaret, Thank you for the awesome feedback! I am delighted that you both enjoyed your stay with us. We look forward to welcoming you back soon. Take care, and stay safe. Warm regards, Lisa

4 out of 5
Centre of city for convenience, rooms a bit bland but comfortable, most of their eating outlets closed still.

Posted by on 3 May 2022

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Comment from Hotel Management

9 May 2022 by Lisa

Hi Cameron, Thank you for the lovely feedback. I am thrilled that you enjoyed your stay with us. I do hope we get another opportunity to welcome you back soon. Take care, and stay safe. Warm regards, Lisa

5 out of 5
Central

Posted by on 28 Apr. 2022

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Comment from Hotel Management

29 Apr. 2022 by WS

Greetings Yuka, it is great to hear and yes our location is one of the best. We hope to welcoming you back in the future.

Property Features

SkyCity Hotel offers its guests a full-service spa and a fitness center. There are 15 restaurants and 2 coffee shops/cafes on site. You can unwind with a drink at one of the 8 bars/lounges. Public spaces have free WiFi. A casino, spa services, and tour/ticket assistance are also featured at the luxury SkyCity Hotel. Parking is available for a fee. This 4.5-star Auckland hotel is smoke free.

  • 323 guestrooms or units
  • 15 dining venues
  • 8 bars or lounges
  • 2 coffee shops
  • Casino
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Auckland Britomart Station (1.2 km / 0.7 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

SkyCity Hotel offers 323 accommodations with iPod docking stations and safes. Flat-screen televisions come with cable channels and pay movies. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

Depot - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Gusto at The Grand - Onsite restaurant. Open select days.

Orbit - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Federal Deli - Onsite diner. Open select days.

MASU - This restaurant specializes in Japanese cuisine. Open select days.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 40 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Debit cards
  • UnionPay
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 35 and NZD 35 for adults, NZD 19 and NZD 19 for children (approximately)
  • Covered self parking fee: NZD 35 per day
  • Covered valet parking fee: NZD 55.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 40 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Skycity
  • Skycity
  • Skycity Auckland
  • Skycity Hotel
  • Skycity Hotel Auckland
  • SKYCITY Hotel Auckland, New Zealand
  • SkyCity Hotel Hotel
  • SkyCity Hotel Auckland
  • SkyCity Hotel Hotel Auckland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.