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4.4 out of 5

"Rooms looking a bit dated. Had poor service in the bar " More

By a verified traveller on Sun 01 May 2022

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Hotel Description

A luxury stay in the heart of Auckland awaits you at Hilton Auckland. Within a short 5-minute stroll, you'll find Auckland Ferry Terminal and Commercial Bay. Highlights at this Art Deco hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

All 187 rooms feature LCD TVs with cable channels, and you can enjoy balconies, iPod docks, and wired Internet. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Premium linens welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Additionally, DVD players, separate bathtubs and showers, and coffee/tea makers are available.

The restaurant, FISH, is open for breakfast, lunch, and dinner. Bellini Bar is the hotel's own lobby lounge. 13024 square feet (1210 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Additionally, you'll find free WiFi in public areas, a gym, and a coffee shop/cafe. Full breakfast is available on weekdays between 7:00 AM and 10:30 AM. There's also valet parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 5-star Auckland Central Business District hotel include Viaduct Harbour and SkyCity Casino.

King Hilton, Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$245* Per night/room 6 Jun. - 7 Jun.

Hilton, Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Harbour View (Plus)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Harbour View

Bed Count 1 King Bed Maximum Occupancy 3 Max

King Hilton, Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed (Plus)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hilton Auckland ratings based on 213 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Auckland

Everyone (135) Couples (60) Business (2) Family (13)
4 out of 5
Rooms looking a bit dated. Had poor service in the bar

Posted by on 1 May 2022

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Comment from Hotel Management

9 May 2022 by Director of Operations - Hilton Auckland

Kia Ora Craig, Thank you for taking the time to provide this feedback. We pride ourselves on giving the best possible guest experience and we are sincerely sorry to hear that we fell short in this instance. Your feedback has been taken on board and is being reviewed by our team. We hope to have the opportunity to make it right in the future. Kind regards, Roy Assadi Director of Operations - Hilton Auckland

5 out of 5
Very happy

Posted by on 15 Apr. 2022

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Comment from Hotel Management

18 Apr. 2022 by General Manager - Hilton Auckland

Kia Ora Alan, Thank you for your review on Expedia following your stay with us at Hilton Auckland. It was our pleasure to have you stay with us. Alan, thank you again and we hope to welcome you back to Hilton Auckland in the near future. Kind Regards, Scott Thomson General Manager - Hilton Auckland

5 out of 5
Everything about our stay was terrific.

Posted by on 3 Apr. 2022

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Comment from Hotel Management

4 Apr. 2022 by General Manager - Hilton Auckland

Kia Ora Roger, Thank you for your review on Wotif following your stay with us at Hilton Auckland. It was our pleasure to have you stay with us. Roger, thank you again and we hope to welcome you back to Hilton Auckland in the near future. Kind Regards, Scott Thomson General Manager - Hilton Auckland

5 out of 5
I loved that the staff were so helpful, and gave amazing service. From when walking in the front door, front desk, to the lift, room service and being so welcoming at the restaurant. We are definitely going to book there again in a few months for another stay-cay.

Posted by on 18 Mar. 2022

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Comment from Hotel Management

28 Mar. 2022 by General Manager - Hilton Auckland

Kia Ora Siaosi, Thank you for your review on Wotif following your stay with us at Hilton Auckland. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our friendly and welcoming Team Members. Siaosi, thank you again and we hope to welcome you back to Hilton Auckland in the near future. Kind Regards, Scott Thomson General Manager - Hilton Auckland

3 out of 5

Posted by on 14 Feb. 2022

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4 out of 5

Posted by on 13 Feb. 2022

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5 out of 5
Great view and huge rooom

Posted by on 12 Feb. 2022

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Comment from Hotel Management

13 Feb. 2022 by Hilton Auckland

Kia Ora Petrina, Thank you for your review on Wotif following your stay with us at Hilton Auckland. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our large rooms and harbour views. Petrina, thank you again and we hope to welcome you back to Hilton Auckland in the near future. Kind Regards, Scott Thomson General Manager - Hilton Auckland

5 out of 5
Great place to stay nice treat for us

Posted by on 4 Feb. 2022

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Comment from Hotel Management

7 Feb. 2022 by Hilton Auckland

Kia Ora Jan, Thank you for your review on Wotif following your stay with us at Hilton Auckland. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our location. Jan, thank you again and we hope to welcome you back to Hilton Auckland in the near future. Kind Regards, Scott Thomson General Manager - Hilton Auckland

5 out of 5
Friendly staff and great location

Posted by on 23 Jan. 2022

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Comment from Hotel Management

4 Feb. 2022 by Hilton Auckland

Kia Ora Michelle, Thank you for your review on Wotif following your stay with us at Hilton Auckland. It was our pleasure to have you stay with us and it’s great to hear you enjoyed our location and friendly Team Members. Michelle, thank you again and we hope to welcome you back to Hilton Auckland in the near future. Kind Regards, Scott Thomson General Manager - Hilton Auckland

3 out of 5
One staff over the phone wasn’t 5 star - sounded impatient and fast talking rushing me off phone. Indifferent manner and attitude.

Posted by on 23 Jan. 2022

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Comment from Hotel Management

4 Feb. 2022 by Hilton Auckland

Kia Ora Natalia, Thank you for taking the time to provide this feedback. We pride ourselves on giving the best possible guest experience and we are sincerely sorry to hear that we fell short in this instance. Your feedback has been taken on board and is being reviewed by our team. We hope to have the opportunity to make it right in the future. Kind regards, Roy Assadi Director of Operations - Hilton Auckland

Property Features

Hilton Auckland offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 13024 square feet (1210 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Hilton Auckland. Parking is available for a fee. This Art Deco Auckland hotel is smoke free.

  • 1 building
  • 187 guestrooms or units
  • 8 levels
  • 13024 sq ft of conference space
  • 1210 sq m of conference space
  • Built in 2001
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Wired internet access (surcharge) , High-speed internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Auckland Britomart Station (0.6 km / 0.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Auckland offers 187 accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with cable channels, DVD players, and pay movies. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries. In-room wired Internet access is available for a surcharge. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM and 10:30 AM.

FISH - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

Bellini Bar - Onsite lobby lounge. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property will place a credit card authorization for the full amount of stay, including incidentals, for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 43 per person (approximately)
  • Fee for in-room wired Internet: NZD 19.95 per 24-hour period (rates may vary)
  • Self parking fee: NZD 55.00 per day
  • Valet parking fee: NZD 55 per day
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Hilton
  • Hilton Auckland
  • Hilton Hotel Auckland
  • Hilton Auckland Hotel Auckland Central
  • Hilton Auckland New Zealand
  • Hilton Auckland Hotel
  • Hilton Auckland Hotel
  • Hilton Auckland Auckland
  • Hilton Auckland Hotel Auckland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.