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Mercure Auckland Queen Street

3.5 star property
Hotel with a restaurant, steps from Queen Street Shopping District

Photo gallery for Mercure Auckland Queen Street

Individually decorated, individually furnished, desk, laptop workspace
Superior Room, Balcony
Exterior
Individually decorated, individually furnished, desk, laptop workspace
Property entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Bar
  • Gym
  • Parking available
The current price is AU$128
includes taxes & fees
25 May - 26 May

Explore the area

Map
500 Queen Street, Auckland, Auckland, 1010
  • University of Auckland
    ‪4 min walk‬
  • Sky Tower
    ‪14 min walk‬
  • SkyCity Casino
    ‪15 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, Balcony (High Floor)

Individually decorated, individually furnished, desk, laptop workspace

Deluxe Room, Balcony (High Floor)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Private bathroom
Rainfall showerhead
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Private bathroom
Rainfall showerhead
Eco-friendly toiletries
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room, Balcony

Superior Room, Balcony

Superior Room, Balcony

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Smart TV
Private bathroom
Rainfall showerhead
  • 20 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About the area

Auckland

Mercure Auckland Queen Street places you in the centre of Auckland, within a short 5-minute stroll of Queen Street Shopping District and University of Auckland. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Plus you'll find a 24-hour front desk, dry cleaning/laundry services and multilingual staff. Continental breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .Sights within a 20-minute walk of this 3.5-property class Auckland Central Business District hotel include Sky Tower and SkyCity Casino.

What's nearby

  • Queen Street Shopping District - 1 min walk - 0.1 km
  • University of Auckland - 4 min walk - 0.4 km
  • Sky Tower - 14 min walk - 1.2 km
  • SkyCity Casino - 15 min walk - 1.3 km
  • Auckland Ferry Terminal - 5 min drive - 2.6 km

Getting around

  • Gaunt Street Tram Stop - 5 min drive
  • Auckland Grafton Station - 19 min walk
  • Auckland (AKL-Auckland Intl.) - 26 min drive

Restaurants

  • ‪Kebab King Grafton - ‬4 min walk
  • ‪St Kevins Cafe - ‬3 min walk
  • ‪Chadam - ‬3 min walk
  • ‪Bestie Cafe - ‬3 min walk
  • ‪Eight at Cordis, Auckland - ‬3 min walk

About this property

Mercure Auckland Queen Street

Hotel with a restaurant, steps from Queen Street Shopping District
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and a meeting room.

WiFi is free in public spaces. Event space at this hotel measures 323 square feet (30 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and dry cleaning/laundry services are also featured at the business-friendly Mercure Auckland Queen Street. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3.5-star Auckland hotel is smoke free.

  • 96 guestrooms or units
  • 323 sq ft of conference space
  • 30 sq. m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Mercure Auckland Queen Street offers 96 accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. 50-inch Smart televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Filipino, Hindi

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (NZD 35 per day)
  • Limited on-site parking (max 10 spaces per unit)

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; NZD 25 for adults and NZD 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Lone Star

Things to do

  • 24-hour gym

Family friendly

  • Free cot

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 323 square feet of conference space
  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately NZD 25 for adults and from NZD 8 for children
  • Covered self-parking fee: NZD 35 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. Long-term renters welcome.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Mercure Auckland Queen Street Hotel
Mercure Auckland Queen Street Auckland
Mercure Auckland Queen Street Hotel Auckland

Frequently asked questions

What is the cancellation policy at Mercure Auckland Queen Street?

Mercure Auckland Queen Street offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Auckland Queen Street?

As of 22 May 2025, prices found for a 1-night stay for 2 adults at Mercure Auckland Queen Street on 25 May 2025 start from AU$128.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Auckland Queen Street?

Yep, Mercure Auckland Queen Street has a secured covered self car park for NZD 35 per day. Onsite parking is limited (max 10 spaces per unit).

Are there any beaches close to Mercure Auckland Queen Street?

The closest beach to Mercure Auckland Queen Street is Takapuna Beach (7.7 km).

What makes Mercure Auckland Queen Street a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Mercure Auckland Queen Street.

Does Mercure Auckland Queen Street serve breakfast?

Yep, continental breakfast is offered on weekdays from 6:30 AM to 9:30 AM and weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Mercure Auckland Queen Street?

No, Mercure Auckland Queen Street does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Auckland Queen Street?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Mercure Auckland Queen Street?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Mercure Auckland Queen Street?

No, pets are not allowed.

Mercure Auckland Queen Street Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 209 out of 389 reviews
Rating 8 - Good. 127 out of 389 reviews
Rating 6 - Okay. 33 out of 389 reviews
Rating 4 - Poor. 12 out of 389 reviews
Rating 2 - Terrible. 8 out of 389 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

mathew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really friendly
Stayed 1 night in Apr 2025

8/10 Good

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and breakfast good. Not as close to the centre due to hills. Good dining portions nearby
Stayed 2 nights in Apr 2025

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad for the price. But the tall dark guy at the reception was awesome. Helped me out a lot. Thanks bro.
Stayed 2 nights in Feb 2025

8/10 Good

MARY GRACE

Stayed 1 night in Feb 2025

10/10 Excellent

Laureen, Chicago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and very accommodating. We arrived early and they gave us the first available rooms that day.
Stayed 1 night in Feb 2025

10/10 Excellent

Keith

Stayed 1 night in Feb 2025

10/10 Excellent

Charles, Providence

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotless modern room with wonderful, helpful & friendly staff. Decent breakfast as well. Close to port, tho mainly only Asian restaurants near hotel open on a Sunday which was fine.
Stayed 1 night in Feb 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very kind and helpful. My room met expectations, and they refreshed it daily. The only downside is location - I picked this hotel because I booked several day tours that offered hotel pickup from this location, but it was hard to find restaurants or shopping within walking distance. I would stay again though
Stayed 4 nights in Feb 2025

10/10 Excellent

Rocky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all it was an amazing stay
Stayed 1 night in Feb 2025

8/10 Good

Adam

All fine
Stayed 1 night in Feb 2025

10/10 Excellent

faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

warwick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff . Parking was very narrow and hard to get to. Otherwise enjoyed stay would use again.
Stayed 1 night in Jan 2025

8/10 Good

kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room, staff was lovely.
Stayed 1 night in Jan 2025

10/10 Excellent

faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bit out of the way, but nice and well priced

Nice hotel, good sized room and quite quiet. Breakfast was great and the staff were all very helpful.
Stayed 1 night in Jan 2025

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities
Close to all. Wonderful service friendly and efficient. Love the robot.
Stayed 4 nights in Jan 2025

8/10 Good

Sharyn

Stayed 1 night in Jan 2025

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient proximity to City Link bus stop. So easy to travel around the CBD. Staff were helpful and the facilities were spotless. Lone Star deserve their one star rating. Absolutely poor service and we heard a lot of apologies from staff regarding food and drink supplied. We would stay again at the Mercure though as access to transport meant that we could dine anywhere and we had a fabulous time
Stayed 1 night in Jan 2025

8/10 Good

R P

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Too far away from main city. Was expecting it’s own restaurant rather than lone star.
Stayed 1 night in Jan 2025

2/10 Terrible

Michael

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
I know this establishment well and I decided to try it out for myself before hosting Int visitors during the course of the New Year . I have been lied to that the security Deposit / Bond that they had taken from me was a hold only . After my stay my Bank told me it was a debit in fact ! That money has not been returned till now - 6 days on !
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Jojo

Liked: Cleanliness, staff & service, property conditions & facilities
The property is near the central only limited area to dine-in
Stayed 7 nights in Dec 2024

10/10 Excellent

Dingyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room and staff

Excellent customer service and very friendly staff
Stayed 2 nights in Dec 2024

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean. The walk up the hill is a doozy but not too bad
Stayed 2 nights in Dec 2024

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, however if you decides to park at the hotel. I recommend you don’t unless you have a small car because it’s so hard to get in and out when there’s a lot of cars parked down there.
Stayed 2 nights in Dec 2024

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness and service but carpark was abit annoying
Stayed 1 night in Dec 2024