4.5 out of 5

"Great location, excellent staff, room was great, beds were comfortable, only thing was a very loud squeaky shower door " More

By a verified traveller on Sun 02 Sep 2018

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Hotel Description

A luxury stay in the heart of Auckland awaits you at Heritage Auckland. Within steps you'll find Sky Tower and Queen Street Shopping District within a 10-minute stroll. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool, and an indoor swimming pool.

All 185 rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, in-room childcare, and coffee/tea makers. Fridges and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches include bathrobes and free toiletries. Additionally, free newspapers, in-room massages, and safes are available.

The restaurant, Hectors Restaurant, is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the health club, outdoor tennis court, spa tub, and sauna. Business amenities include a conference centre, a 24-hour business centre, and meeting rooms. Additionally, you'll find free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Within a 20-minute walk of this 4.5-star Auckland Central Business District hotel, attractions include University of Auckland and Auckland Town Hall.

Hotel Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$198 per night

Tower Two Bedroom Suite

Bed Count 2 King Beds Maximum Occupancy 4 Max

Deluxe Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Tower Deluxe Suite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

1 Bedroom Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tower Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Heritage Auckland ratings based on 873 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Heritage Auckland

Everyone (417) Couples (283) Business (3) Family (169)
4 out of 5
Loved our stay just a shame no movies :( We had planned for a lazy movie night in and never dreamed they wouldn't have "pay movies".

Posted by , from Auckland on 5 Nov 2018

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Comment from Hotel Management

16 Nov 2018 by AK

Dear Rayma, Thank you for taking the time to provide us with your review. We appreciate your comments and we are look forward to your next visit. Kind regards, Adrian Khoo Front Office Manager

5 out of 5
Staff very accommodating. Comfortable beds and fantastic location

Posted by , from Nelson NZ on 29 Oct 2018

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Comment from Hotel Management

16 Nov 2018 by AK

Dear Anthony, Thank you for taking the time to provide us with your review. We are delighted that you had a pleasant stay and look forward to your next visit. Kind regards, Adrian Khoo Front Office Manager

5 out of 5
Perfect location and price for that location. Excellent valet service

Posted by , from auckland on 25 Oct 2018

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Comment from Hotel Management

16 Nov 2018 by AK

Dear Warwick, Thank you for taking the time to provide our hotel with your review. It is pleasing to read that you had a memorable experience at the Heritage Auckland, we certainly hope to host you again in the near future. Kind regards, Adrian Khoo Front Office Manager

5 out of 5
We loved our stay at The Heritage. Beautiful, modern, comfortable, clean & spacious.

Posted by , from Upper Hutt on 6 Sep 2018

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Comment from Hotel Management

28 Sep 2018 by AK

Dear Heather, Thank you for your review, I am pleased to read that you had an enjoyable stay and that we meet your needs. We looked forward to hosting you again on your next visit to Auckland. Kind regards, Adrian Khoo Front Office Manager

4 out of 5

Great location

Great location, excellent staff, room was great, beds were comfortable, only thing was a very loud squeaky shower door

Posted by on 2 Sep 2018

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Comment from Hotel Management

3 Oct 2018 by AK

Dear Guest, Thank you for taking the time to provide us with you review. We trust you had a comfortable stay with us at The Heritage Auckland and look forward to hosting you again in the near future. Kind regards, Adrian Khoo Front Office Manager.

5 out of 5
Super friendly staff! Comfy beds! Fab location! Warm & spacious rooms. We had a great family stay while attending a concert recently.

Posted by , from Northland on 22 Aug 2018

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Comment from Hotel Management

28 Sep 2018 by AK

Dear Kylie, Thank you for taking the time to provide us with your review. We appreciate your kind words regarding our staff and the product we have to offer. We look forward to hosting you again in the near future. Kind regards, Adrian Khoo Front Office Manager

1 out of 5
It started with the Manager demanding a $200 deposit for one nights stay. This is grossly excessive. The room was a premium room but the air con was fixed on 17 degrees. I froze. The shower had no hot water. The staff tried but the management run this as a budget hotel. I was also insulted by the $5 food voucher which is simply bait to order something expensive. Nothing is available for $5. There was hardly any staff on the front desk. Do NOT stay in this hotel unless you was a budget experience at expensive prices.

Posted by on 18 Aug 2018

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Comment from Hotel Management

15 Oct 2018 by AK

Dear Guest, We are disappointed reading that you had an unpleasant experience at Heritage Auckland. It is a shame that you have chosen to not speak with us directly so we can respond to you with a little more knowledge in understanding your experience. However, to address your concerns I would like to advise the we clearly inform all guests, prior to making their reservation via third party sites, of our credit card pre-authorisation or cash bond policy so to avoid surprises. We know that this is in-line with the majority of city hotels, and is not deemed to be excessive. We can assure you that it is not our intention whatsoever to insult our guests, we have never offered a $5 food voucher. We do offer a $25 food & beverage credit that can be used on anything in our restaurant, at our bar or even if using the minibar in your room. Thank you for taking the time to share your experience. Kind regards, Adrian Khoo Front Office Manager

4 out of 5

Great location

Freezing cold couldn’t change the heating and only 1 extra blanket for 2 beds slept the first night in own dressing gowns

Posted by on 15 Aug 2018

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Comment from Hotel Management

16 Aug 2018 by AK

Dear Guest, Thank you for taking the time to provide us your review. We store one spare blanket in the wardrobe and guests can always call our housekeeping team who will take one to your room at anytime. We hope that we can improve on your complaint and hope to see you again in the near future. Front Office Manager Adrian Khoo.

4 out of 5
Fantastic staff very welcoming and friendly, rooms a little outdated

Posted by on 9 Aug 2018

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Comment from Hotel Management

12 Aug 2018 by AK

Dear Guest, Thank you for taking the time and providing us with your review and feedback. It's always a pleasure to hear good things about our team at The Heritage Auckland. We look forward to hosting you again in the near future. Kind regards, Adrian Khoo Front Office Manager

5 out of 5

Great night out

Pros: location
Location: restaurants bars and casino
Good night out followed by relaxing night cap in hotel bar

Posted by on 6 Aug 2018

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Comment from Hotel Management

12 Aug 2018 by AK

Dear Guest, Thank you for taking the time to provide us with your review. It's pleasing to read that you enjoyed your stay, we look forward to hosting you again in the near future. Kind regards, Adrian Khoo Front Office Manager

Property Features

Heritage Auckland offers its guests an indoor pool, an outdoor pool, an outdoor tennis court, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and meeting rooms. A hot tub, a sauna, and a rooftop terrace are also featured at the luxury Heritage Auckland. Parking is available for a fee. This 4.5-star Auckland hotel is smoke free.

  • 185 guestrooms or units
  • 7 levels
  • 2 buildings
  • 7 conference rooms
  • Built in 1999
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (26.9 km / 16.7 mi)
  • Train station: Auckland Britomart Station (1.3 km / 0.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Heritage Auckland offers 185 forms of air-conditioned accommodation with minibars and a safe. Flat-screen televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a bath and shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include an iron/ironing board and blackout curtains. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Hectors Restaurant – This restaurant serves breakfast, lunch and dinner. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

Check-in for Tower room types is at a different location, 22 Nelson Street. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 55 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Free WiFi is limited to 2 GB per guestroom, per day. A surcharge applies for additional usage. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 200 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 30 and NZD 35 per person (approximately)
  • Valet parking fee: NZD 45 per day (in/out privileges)
  • Rollaway bed fee: NZD 55 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Auckland Hotel
  • Heritage Hotel
  • Heritage Auckland
  • Heritage Auckland New Zealand
  • Heritage Hotel Auckland
  • Heritage Auckland Hotel Auckland Central
  • Auckland Heritage Hotel

You should know

  • Children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 5-device limit.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®