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4.0 out of 5

"The superior room that stayed in was located in the old part of the building. As a result, it was dated. The bathroom, furniture and the inside of the ... " More

By a verified traveller on Fri 27 Jan 2023

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Hotel Description

A luxury stay in the heart of Auckland awaits you at Pullman Auckland Hotel & Apartments. Within steps you'll find Albert Park and University of Auckland. Highlights at this family-friendly hotel include a full-service spa, a restaurant, and an indoor swimming pool.

A day of pampering at Luxe Spa at Pullman can include deep-tissue massages, hot stone massages, and detox wraps along with aromatherapy and Ayurvedic treatments. Tapestry Bar is the hotel's own bar. Enjoy the gym, sauna, and pool loungers. Business amenities include a conference center, a business center, and limo/town car service. Other amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Buffet breakfast is available daily. There's also the convenience of valet parking.

Sights within a 10-minute walk of this 5-star Auckland Central Business District hotel include Auckland High Court and High Street.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$230* Per night/room 24 Feb. - 25 Feb.

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed (Residence)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pullman Auckland Hotel & Apartments ratings based on 216 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pullman Auckland Hotel & Apartments

Everyone (162) Couples (22) Business (2) Family (14)
2 out of 5

Posted by on 29 Jan. 2023

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4 out of 5
The superior room that stayed in was located in the old part of the building. As a result, it was dated. The bathroom, furniture and the inside of the building is from the 70s or so. The amenities, like pool or gym are licated in the new building, and as such they are a pleasure to use. Overall it is ok for the price we have paid, the room was cleaned daily, staff was very polite and helpful

Posted by on 27 Jan. 2023

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4 out of 5
Great

Posted by on 19 Nov. 2022

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5 out of 5
Great service. Good amenities.

Posted by on 14 Nov. 2022

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Comment from Hotel Management

14 Nov. 2022 by Justine & The Pullman Auckland Family

Kia ora Mark,Thank you for your 5/5 review!We're thrilled to see that you enjoyed your stay and hope to welcome you again soon.

1 out of 5
Did not stay recieved no booking confirmation so booked somewhere else but then received a bill

Posted by on 5 Sep. 2022

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4 out of 5
Great all-round hotel in a central location

Posted by on 3 Sep. 2022

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Comment from Hotel Management

6 Sep. 2022 by Justine & The Pullman Auckland Family

Kia ora Richard,Thank you for your review! Great to see that you enjoyed your stay with us.We hope to welcome you again soon.

5 out of 5
Great space

Posted by on 13 Aug. 2022

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Comment from Hotel Management

14 Aug. 2022 by Justine & The Pullman Auckland Family

Kia ora Vivienne, Thank you for your lovely review! It is great to see that you enjoyed your stay with us. We hope to welcome you again soon.

4 out of 5
Place is looking refreshed and staff very friendly and helpful as well as readily available

Posted by on 17 Jul. 2022

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Comment from Hotel Management

18 Jul. 2022 by Justine & The Pullman Auckland Family

Kia ora Nathan, A BIG thank you for your review! Great to hear that you like our new look and enjoyed the friendliness and helpfulness of the Team. We hope to welcome you back again soon.

5 out of 5
I moved to a differnt hotel for the rest of the week as too expensive for my business needs but very nice experience all the same..... so impressed that the food came to the room on a very hot plate...... perfect attention to detail.

Posted by , from Melbourne on 23 May 2022

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Comment from Hotel Management

12 Jun. 2022 by Justine & The Pullman Auckland Family

Kia ora Nigel, Thanks for your nice review! Room service on hot plate is a must and we love to see that you were impressed. We hope that we can welcome you again soon for another 5/5 stay!

4 out of 5
Excellent staff service friendly and helpful

Posted by on 21 May 2022

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Comment from Hotel Management

12 Jun. 2022 by Justine & The Pullman Auckland Family

Kia ora Vivienne, Thank you for your review and for your compliments to the Team. We take pride at offering the best service and your kind words are our best reward! Hope to see you soon,

About the Pullman Auckland Hotel & Apartments

Location Cnr Waterloo Quadrant & Princes Street, Auckland, 1010

Property Features

Pullman Auckland Hotel & Apartments offers its guests a full-service spa, an indoor pool, and a health club. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A business center and limo/town car service are available. There are 16 meeting rooms available. A sauna, spa services, and a terrace are also featured at the luxury Pullman Auckland Hotel & Apartments. For a fee, parking is available. This 5-star Auckland hotel is smoke free.

  • 328 guestrooms or units
  • 14 levels
  • 2 buildings
  • Built in 1968
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Auckland Britomart Station (0.9 km / 0.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Pullman Auckland Hotel & Apartments offers 328 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. 49-inch LED televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • HD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Tapestry Grill - Onsite restaurant. Reservations are required.

Tapestry Bar - Onsite bar. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Parking height restrictions apply
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free: Maximum age 12
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 42 for adults and NZD 21 for children (approximately)
  • Covered valet parking fee: NZD 50 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:00 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Pullman
  • Pullman Auckland
  • Pullman Hotel Auckland
  • Pullman Auckland Hotel
  • Pullman Auckland Hotel Auckland Central
  • Pullman Auckland New Zealand
  • Auckland Hyatt Regency

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.