4.4 out of 5

"It was a gorgeous hotel, and beautiful room. We were on Level 1 facing Queen Street, so it was very noisy but we were out for half the night anyway. ... " More

By a verified traveller on Sun 13 May 2018

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Hotel Description

A luxury stay in the heart of Auckland awaits you at Hotel Grand Windsor MGallery by Sofitel. Within steps you'll find Queen Street Shopping District and Auckland Ferry Terminal within a short 5-minute stroll. Highlights at this Victorian hotel include a restaurant and in-room free WiFi.

All 79 rooms feature TVs with satellite channels, and you can enjoy coffee/tea makers, free bottled water and safes. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Nice touches to enhance your stay include rainfall showerheads and bathrobes, while premium linens invite a good night's rest. Hairdryers, irons/ironing boards and designer toiletries are also available.

The restaurant, Cookes Restaurant and Bar, serves international cuisine and is open for breakfast, lunch and dinner. Cookes Bar is the hotel's own bar. Added amenities include free WiFi in public areas, a fitness centre and a coffee shop/café. Each morning full breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Attractions within a 10-minute walk of this 5-star Auckland Central Business District hotel include Sky Tower and Princes Wharf.

Classic Room with Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$171* Per night/room 23 Aug. - 24 Aug.

Classic Room with King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room with Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Suite, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

Hotel Grand Windsor MGallery by Sofitel ratings based on 40 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Grand Windsor MGallery by Sofitel

Everyone (26) Couples (12) Family (2)
3 out of 5
The staff at the hotel are excellent and the quality of the hotel was a surprise. A special hotel for this location

Posted by on 16 Aug. 2019

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5 out of 5
Fantastic service and welcoming staff. Very high quality accommodation and would definitely recommend. Close to CBD venues and eateries.

Posted by on 9 Aug. 2019

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Comment from Hotel Management

15 Aug. 2019 by Sam

Thank you so much for your lovely feedback and we hope you will stay with us again soon. The Front Office Team

5 out of 5
Fantastic boutique hotel. Every little thing thought of.Service was amazing. We’ll definitely be back!

Posted by on 18 Jul. 2019

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Comment from Hotel Management

21 Jul. 2019 by Carol Mendes

Thank you for your review!

4 out of 5
local night club music intrusive .Other than that a lovely boutique hotel with ambiance.

Posted by on 17 Jun. 2019

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Comment from Hotel Management

17 Jun. 2019 by Carol Mendes, Front office manager

Dear sir/madam, We're sorry our services didn't quite meet your expectations at this time. We look forward for an oportunity to better welcome you in the near future. Best regards

5 out of 5
Checking in was personal and attentive. The honey tea we were given was an extra welcome touch. Staff were friendly but also efficient.

Posted by on 7 Jun. 2019

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Comment from Hotel Management

17 Jun. 2019 by Carol Mendes

Dear sir/madam, Thank you for taking the time in writing us a review, we look forward to seeing you again! Kind regards,

5 out of 5
The whole hotel is very stylish. Elegant and refined.

Posted by on 3 Jun. 2019

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Comment from Hotel Management

17 Jun. 2019 by Carol Mendes

Dear sir/madam, Thank you for taking the time in writing us a review, we look forward to seeing you again! Kind regards,

4 out of 5
Love the decor & Old World look. Outside the room, it was very noisy, super loud music nearby well into the night. Construction noise nearby very early next morning which is out of your comtrol. T V to side of bed odd. Lovely staff, overall a pleasant experience thank you.

Posted by on 18 May 2019

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Comment from Hotel Management

17 Jun. 2019 by Carol Mendes

Dear sir/madam, We're sorry to hear your stay with us didn't quite meet your expectations. At the Grand Windsor we're always searching for ways to improve, so we appreciate you feedback. We hope to have the chance to better welcome you in the future. Sincerely,

5 out of 5
Bedroom and Staff were excellent. We didn't use the Restaurant

Posted by on 15 May 2019

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Comment from Hotel Management

17 Jun. 2019 by Carol Mendes

Dear sir/madam, Thank you for taking the time in writing us a review, we look forward to seeing you again! Kind regards,

5 out of 5
Lovely place to stay. So handy to central Auckland. It was daunting to think about how we would get our car in, but there is a 5 minute bay right outside and we used their valet parking, so easy.

Posted by on 4 May 2019

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Comment from Hotel Management

5 May 2019 by Akshata B. katti (Team leader Front Office)

Thank you for your valuable feedback we look foreword to welcoming you again.

4 out of 5
Our main disappointment was our tiny room. Nowhere for luggage or clothes. No natural light! Internal cabin style. Travelling from overseas with a two night stay was not a happy start. Wouldn’t have booked if we’d known about the room. Decor, staff, bed, luxury linen, bar , all fine..Excellent location.

Posted by on 2 May 2019

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Comment from Hotel Management

17 Jun. 2019 by Carol Mendes

Dear sir/madam, We're sorry to hear your stay with us didn't quite meet your expectations. At the Grand Windsor we're always searching for ways to better serve our guests so we appreciate you feedback. We hope to have a chance to welcome you again in the future, maybe in one of our superior and more spacious rooms? Best regards,

About the Hotel Grand Windsor MGallery by Sofitel

Location 58-60 Queen Street, Auckland, 1010

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness centre, tour or ticket assistance, and multilingual staff are also featured at the luxury Hotel Grand Windsor MGallery by Sofitel. Parking is available for a fee. A complete renovation of Hotel Grand Windsor MGallery by Sofitel was completed in November 2017. This Victorian Auckland hotel is smoke free.

  • 1 building
  • 79 guestrooms or units
  • 8 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Offsite parking discounted rates available

Transport

  • Airport: Auckland (AKL-Auckland Intl.) (21.4 km / 13.3 mi)
  • Train station: Auckland Britomart Station (0.3 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hotel Grand Windsor MGallery by Sofitel offers 79 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, a complimentary bathrobe, complimentary slippers and designer toiletries. Guests can surf the web using complimentary wireless Internet access. Satellite televisions are provided. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.

Cookes Restaurant and Bar – This restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Cookes Bar – On-site bar. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7:30 AM - 9:00 PM.

The front desk at this property is open daily from 7:30 AM - 9:00 PM.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • 24-hour check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 12 and NZD 38 per person (approximately)
  • Self-parking fee: NZD 35.00 per night (in/out privileges)
  • Valet parking fee: NZD 50.00 per day
  • On-site credit card charges are subject to a surcharge of 2.25 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Auckland Park Regis
  • Park Regis Auckland Hotel
  • Accor Hotel Windsor Auckland
  • Hotel Grand Windsor Auckland
  • Park Regis Auckland New Zealand
  • Grand Windsor Hotel Auckland
  • Grand Windsor Auckland
  • Grand Windsor
  • Grand Windsor Hotel Auckland New Zealand

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 5 stars.

Official New Zealand Rating provided by Qualmark®

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.