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"The room was a great size & spacious but unfortunately the condition let it down....especislly in the bathroom! Service was also pretty good but unfor ... " More

By a verified traveller on Mon 07 Jun 2021

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Hotel Description

Airport Gateway Hotel puts you in the center of Auckland, 2.6 km (1.6 mi) from Villa Maria Estate and 4 km (2.5 mi) from Butterfly Creek. Highlights at this hotel include a restaurant, free self parking, and a bar/lounge.

You can enjoy TVs with cable channels, and all 52 rooms feature free WiFi, in-room childcare, and free local calls. In-room dining is easy with amenities like refrigerators, microwaves, and room service. You'll find nice touches like rainfall showerheads and free toiletries to enhance your stay. Hair dryers, desks, and wardrobes or closets are also available. Change of towels is available on request.

The restaurant, Gateway, serves Modern European cuisine and is open for breakfast and dinner. Gateway is the hotel's own lobby lounge, serving drinks along with dinner and light fare. A conference center and a meeting room are among the business amenities offered. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Each morning to-go breakfast is served between 7:00 AM and 9:30 AM. There's also extended parking, along with the convenience of an airport shuttle.

Within a 20-minute drive of this 3-star Mangere hotel, attractions include Eden Park and Auckland City Hospital.

Standard Double or Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$94* Per night/room 1 Nov. - 2 Nov.

Three-Bedroom Family Room

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Two-Bedroom Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Double or Twin Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Airport Gateway Hotel ratings based on 259 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Airport Gateway Hotel

Everyone (184) Couples (26) Students (1) Family (48)
4 out of 5

Posted by on 15 Jun. 2021

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Comment from Hotel Management

27 Jun. 2021 by Warm Regards, Hotel Manager

Dear Valued Guest, Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! We pride ourselves on our friendly and efficient staff, so it is wonderful to hear that they assisted in making your stay even more enjoyable. Please stay in touch with us and we look forward to welcoming you again in the near future!

3 out of 5
The room was a great size & spacious but unfortunately the condition let it down....especislly in the bathroom! Service was also pretty good but unfortunately the traffic noise was unbearable & we all hardly slept!!!

Posted by on 7 Jun. 2021

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Comment from Hotel Management

8 Jun. 2021 by Hotel Manager

Dear Valued Guest, Thank you for your feedback. I am disappointed to read that you had a stay that was not up to your expectations. Please note that our property is in by the Motorway, some amount of minimalistic noise is to be expected when opening up your window. I am happy to say that our rooms are well insulated in general and therefore retain heat well and keep away most sounds. None the less, we will do some investigation to see what can be done to limit these sounds in the future. Take care and I hope next time upon staying with us it is an easier experience. Warm Regards,

3 out of 5
No restaurant or bar as advertised. The spa and pool were not in working order. No facilities to cook. The breskfast area was basic and off putting. Outside was unkept and loads of rubbish every where. Beds n shower and free wifi was the only saving grace.

Posted by on 7 Jun. 2021

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Comment from Hotel Management

8 Jun. 2021 by Reservations Team

Thank you for your feedback. I am sorry that we did not meet your expectations throughout your stay. please accept my sincere apologies that your experience was less that top notch. Any feedback we receive helps to make us better. Warm Regards Hotel Manage

3 out of 5
Room condition run down. Dirty carpet.

Posted by on 4 Jun. 2021

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Comment from Hotel Management

5 Jun. 2021 by Reservations Team

Thank you for your feedback. I am sorry that we did not meet your expectations throughout your stay. please accept my sincere apologies that your experience was less that top notch. Any feedback we receive helps to make us better. Warm Regards Hotel Manager

5 out of 5
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Posted by on 27 May 2021

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Comment from Hotel Management

27 May 2021 by Reservations Team

Dear Valued Guest, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Hotel Manager

4 out of 5
It may be an older place but its clean and tidy and the staff are great, The restaurant serves a great breakfast (cheaper if you get it as the time of booking), It was close to where we were going every day and the freeway interchange is literly a 5 second drive, only down side can be hard to get in and out of at peak traffic times

Posted by on 21 May 2021

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Comment from Hotel Management

24 May 2021 by Hotel Manager

Dear Valued Guest, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards,

4 out of 5
We booked this property Pre domestic flight departure so literally a sleep required. Lady on desk was lovely, but her peer was pretty terse. Room was definitely tired. Bedrooms looked appealing but window closures loose, curtain hooks missing, wouldnt walk barefoot or in socks even on carpet, very uncomfortable chairs that looked comfy at a distance but not to actually sit in. Just a very tired room

Posted by on 6 May 2021

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Comment from Hotel Management

7 May 2021 by Hotel Manager

Dear Valued Guest, Thank you for your feedback. I am disappointed to read that you found our rooms not up to your expectation in terms of UNCOMFORTABLE. our hotel is currently under renovation and we're trying out best to match our guest expectations. Perhaps next time place a request a larger room and our reservations will do all they can to honor your request. For the value that we offer our customers to certainly endeavor to do all we can to ensure you have a pleasant stay at our property. Take care and I hope you choose us next time when you are in Auckland.

3 out of 5

Posted by on 9 Apr. 2021

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Comment from Hotel Management

19 Apr. 2021 by Reservations Team

Thank you for taking the time to share your experience. We are very glad to hear that you had a very positive experience! Please stay in touch with us and we look forward to welcoming you again in the near future! Warm regards, Hotel Manager

4 out of 5
The check in process was amazing. Reception staff made me feel very welcomed. Overall will definitely be staying here again.

Posted by on 9 Jan. 2021

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Comment from Hotel Management

9 Jan. 2021 by Reservations Team

Dear Guest, Thank you for rating us. Hope to see you soon again. Warm Regards.

4 out of 5
Good price, easy access to everything and nice quiet property. Would stay again if needed.

Posted by , from Auckland on 3 Dec. 2020

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Comment from Hotel Management

4 Dec. 2020 by Hotel Manager

It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! Warm regards, Hotel Manager

About the Airport Gateway Hotel

Location 206 Kirkbride Road, Auckland, 1701

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1615 square feet (150 square meters) and includes a conference center. An airport shuttle (available 24 hours) is available for a fee. A vending machine, multilingual staff, and a garden are also featured at the business-friendly Airport Gateway Hotel. Limited free parking is available on a first-come, first-served basis. A complete renovation of Airport Gateway Hotel was completed in January 2020. This 3-star Auckland hotel is smoke free.

  • 1 building
  • 1 floor
  • 52 guestrooms or units
  • 1615 sq ft of conference space
  • 150 sq m of conference space
  • Built in 1980
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Garden
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking , RV, bus, truck parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Auckland Middlemore Station (6.3 km / 3.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking; extended parking and RV/bus/truck parking available for a surcharge

Room Amenities

Airport Gateway Hotel offers 52 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and complimentary toiletries. Cable television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily. Renovation of all guestrooms was completed in January 2020.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Electric kettle
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Change of towels (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 9:30 AM.

Gateway - This restaurant specializes in Modern European cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Gateway - This lobby lounge specializes in Modern European cuisine and serves dinner and light fare. Happy hour is offered. Reservations are required. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

It is the property’s policy that children under the age of 18 must be accompanied by parents or legal guardians and provide proof of this relationship in order to check-in. Other adults traveling with children must present a notarized permission document from a parent or guardian with supporting photo ID.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 35 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

WiFi is limited to 300 MB per stay. A surcharge applies for additional usage.

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.

For guests' safety, the property includes a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available.

  • No lifts
  • Cash Deposit Required
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Car required
  • Events/parties not allowed
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Cash Breakage deposit: NZD 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: NZD 20 for adults and NZD 10 for children (approximately)
  • Airport shuttle fee: NZD 35 per person (one-way)
  • Airport shuttle fee per child: NZD 35 (one-way), (from 5 to 14 years old)
  • Uncovered extended parking fee: NZD 5 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: NZD 35 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Airport Gateway Hotel
  • Gateway Airport Hotel
  • Airport Gateway Hotel Mangere
  • Airport Gateway Mangere
  • Hotel Airport Gateway
  • Airport Gateway Hotel Auckland/Mangere
  • Airport Gateway Hotel Hotel
  • Airport Gateway Hotel Auckland
  • Airport Gateway Hotel Hotel Auckland

You should know

  • Airport Gateway Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.