Riviera Bed and Breakfast

5 Mar. 2024 by Carrie

Hi JaneThank you for your comments. I would like to address each one to clarify your concerns.Yes, my front desk is open daily as per hours mentioned but as I am a human being with certain needs, eg medical appointments, then my goal is to work around guest eta. Because you mentioned you would be arriving at 3 pm, I organised myself around that time with an hour to spare for my medical appointment at 4 pm. You arrived at 5 pm. I apologise for any offence but it was an important appointment & unable to cancel. I find it helpful if guests change their eta to receive a text indicating that change. This way I am able to reorganise myself as much as possible. As a B&B operator for 20 years, it has been & continues to be my practice to welcome guests myself & to show them  their accommodation. A B&B operates differently to a hotel, Jane. I offer 3 options to guests - 2-night & 3-night stays with breakfast. For 1-night stays, I offer Room Only, with the option to pay an extra 10 for a delicious weekend French breakfast, as much as you can eat or drink. Yes, the breakfast was offered & you declined. I believe the word 'not useable' regarding the Internet is not exactly as it is in reality. I am running a business with the same Internet. Telstra is trying to fix their problem of Internet. that causes intermittent disconnection. It is hardly fair to blame me for Telstra's incapacity to fully resolve their problem. I am operating my business in spite of the occasional drop-outs. This part of Gilston does not have any other option for the moment. Telstra is the 'best' service. True, there is no TV in this room, but there is a TV several metres away in the Private Guest Lounge. I have had guests thank me many times for a room without TV.  They do not want such a distraction, so each one's needs is different. There are 2 other rooms with TV's. In 20 years, never have I heard a guest say that this room was 'too small for 2 people'. As well, you were only 1 person. I am a little confused. I checked the door from bedroom to ensuite (private) & it closed without a problem so I am not sure about this issue you raised. This room is 99% of the time used by 1 person or by a couple so there is no issue with privacy 'if you are sharing with another person'. Others checked the blind in the bedroom.  It is firm but it works well.  As for the shower, you may remember, I offered for you to use another shower just opposite your ensuite. We are in the process of modifying the shower in the ensuite & are waiting for the renovator. The beauty of staying in a B&B is that a variety of people interact thereby enhancing the ambience & some are simply more exuberant than others. It is something I have little control over. I do not know how Expedia calculated your payment of 183.80 they paid me.  It was NOT 189.80 as you alleged.  I hope my reply clarifies issues raised.

20 Jul. 2023 by Carrie

Lovely to have had your stay and thankful for your experience being safe and quiet to suit your needs. Hoping the best for you, Kindly Caroline

16 Nov. 2022 by Carrie

Thank you Roberto for your extremely kind and generous review. I am humbled. You were an easy and pleasant guest to have around. Hope you make it again!

3 Aug. 2022 by Carrie

It was a great pleasure to have had you all 3 stay. We were privileged to learn lots of new things about another way of life. Thank you so much Larissa for your very generous review and we look forward to your return. All the very best, Warmly Caroline

22 Mar. 2022 by Carrie

And it was an absolute delight to have had you as our guests. Thanks so much for your review Maria and we look forward to your return visit. All the very best warmly caroline

20 Jul. 2023 by Carrie

Thank you. Your rating is encouraging and beneficial. Kindly Caroline

10 Jul. 2019 by carrie

Thank you CG for your very generous review which encouraged us untolds. I am was thrilled for you with that exceptional bird experience your first morning when the friendly little lorikeets came onto your breakfast table to give you such a warm welcome! I hope you returned home and then to work much rested after your stay here in the hills and bush! Thank you again for having chosen our B&B, Warm regards, Caroline

15 Feb. 2019 by Carrie

Thank you Sara for your booking. I am sorry your comments were made without being privy to behind-the-scenes events. I no longer had access to bookings as my computer had crashed with a widespread windstorm on the Coast and I could not locate my data as my computer was with the Technician for more than 3 weeks. I, the hostess, was not present the weekend of your visit as I had to take an urgent flight interstate to atttend to a very unwell elderly parent. My mind was on the seriousness of her health. I had not informed my husband of your arrival as I no longer had access to that information on my computer. I was still scrambling to find whatever was able to be recuperated. Because of this I was not in a position to transfer any information to my 2019 diary. Hence, my uncertainty initially regarding your booking. I am sorry if you felt uncomfortable but I was simply sitting near your room writing a note to be put under your door on your return regarding your breakfast needs. The newly-renovated bathroom facilities were totally operational but were still being improved, hence the explanation. You may remember I offered a second fan (in the cupboard) for you but I noticed your disinterest. As doonas are not needed in summer, we do not provide them, hence, there was no doona but a bed cover placed over the sheets. I am sorry but I'm nott sure what facilities you are speaking about that are run down. Other reviews would not indicate this. Maybe you would like to email me with these details so we can look at this. We endeavour to maintain a high standard throughout our B&B so if there was some discrepancy, I am sorry but I was not aware of it. As you'd imagine, living in the bush we live differently to city-dwellers. It is a shame you didnt have time to enjoy the beauty of the bird-life, the bushland, the peace and quiet

15 Feb. 2019 by Carrie

Thank you for your very helpful review which encouraged us by your kind comments. We hope you can again enjoy the beauty of our bushland B&B - a retreat experience with the birds!

6 Feb. 2018 by Caro

Thank you Angela for this encouraging review. I am always blessed in a special way to have mother/daughter guests celebrating together at our B&B. You do have a lovely daughter! It was great to chat at breakfast on your last day and I hope all goes well for you in your special health venture. Hope you can make it back again sometime!