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"Other than the sign on the door.That no one is attending the office go back to the front bar and then been told to go back the sign is wrong.The room ... " More

By a verified traveller on Thu 09 Jul 2020

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Hotel Description

At Hinterland Hotel you'll be within a 20-minute walk of Go Karting Gold Coast and 3.6 km (2.2 mi) from Metricon Stadium. Highlights at this hotel include in-room free WiFi, balconies, and plasma TVs.

You can enjoy coffee/tea makers and irons/ironing boards, featured in all 26 rooms. Additionally, refrigerators and free toiletries are available.

With 2 bars/lounges to choose from, you can enjoy a drink at the hotel. Additionally, you'll find free WiFi in public areas. There's also the convenience of free self parking.

Attractions within a 10-minute drive of this 3-star Nerang hotel include Wet'n'Wild Gold Coast and Warner Bros. Movie World.

Economy Queen Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$81* Per night/room 29 Nov. - 30 Nov.

Three Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 6 Max

Studio King & Extra Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Economy Quad Single

Bed Count 4 Twin Beds Maximum Occupancy 4 Max

Studio Family

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Economy Queen & Extra Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hinterland Hotel ratings based on 101 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Hinterland Hotel

Everyone (76) Couples (9) Students (1) Family (11)
4 out of 5
Other than the sign on the door.That no one is attending the office go back to the front bar and then been told to go back the sign is wrong.The room was very comfortable and i would love to say again.TV needs replacing in 19 but still watchable.

Posted by , from Brisbane on 9 Jul. 2020

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3 out of 5
Ladies at checkin were very helpful and lovely. Dinner was very nice in the restaurant. River view was very pretty however the verandah could be cleaned up

Posted by on 1 Mar. 2020

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Comment from Hotel Management

5 Mar. 2020 by Reservations

Thank you for your feedback. It is appreciated and will be raised and actioned accordingly. We are happy to hear you were looked after and enjoyed your time with us. We hope to see you again

4 out of 5

Posted by on 2 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by Reservations Manager

Thanks for the review!

3 out of 5
Very flexible check in and convenient location. Friendly staff

Posted by on 10 Dec. 2019

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Comment from Hotel Management

11 Dec. 2019 by Reservations

Thank you for your review. We really appreciate your feedback

1 out of 5

Posted by on 28 Nov. 2019

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Comment from Hotel Management

2 Dec. 2019 by Reservations

Thanks for your review. We would love the opportunity to discuss this further to see what we can do to improve on our guest experience. Please call the hotel and speak with a manager.

2 out of 5
The kids entertainment at the bistro was good. Meals are a good size. Reception hours are poor. Room could of been cleaner. Uncomfortable beds. Doors into stairway kept us awake due to heavy slamming. Hair found in gravy at bistro. Won't be paying that amount to stay here again.

Posted by on 1 Nov. 2019

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Comment from Hotel Management

6 Nov. 2019 by Reservations Manager

Thank you for taking the time to review us. We appreciate your feedback and will work hard to improve on these concerns.

3 out of 5

Posted by on 2 Oct. 2019

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Comment from Hotel Management

10 Oct. 2019 by Reservations

Thank you for your review. Hope to see you again

1 out of 5
Only thing this place has going for it is it location to where we needed to go. The room was unclean, outdated and the beds were uncomfortable

Posted by on 13 Sep. 2019

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Comment from Hotel Management

17 Sep. 2019 by Reservations

Thank you for taking the time to review our motel. We apologise for any inconvenience caused as this is not the standard we adhere to. We do appreciate the feedback and will endeavour to improve on the issues you have raised.

1 out of 5
The hotel staff were friendly and helpful. The room was terrible. The carpet has large stains and looks disgusting. The "lounge" chairs were stained as if someone went to the toilet in them. All the furniture is old and looks like it came from the scrap pile. Aircon very noisey with high pitched squeal. However the bed was comfortable and the sheets were clean. I great example of you get what you pay for, lucky it was only one night :)

Posted by on 7 Sep. 2019

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Comment from Hotel Management

17 Sep. 2019 by Reservations

Thank you for your feedback. We take these matters seriously and would like to discuss further so we can work hard to improve on these issues. Could you kindly call the hotel and speak with the Venue Manager. Thank you

3 out of 5
Staff was very nice but rooms need a serious tlc . Holes in the walls . Shower floods no fan . No cutlery in the room

Posted by on 3 Sep. 2019

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Comment from Hotel Management

3 Sep. 2019 by Reservations Manager

Thank you for taking the time to review us. Your feedback is appreciated and will be raised in our management meeting. We will work hard to improve on this and would love to discuss further so we can be sure to investigate thoroughly. Please call the hotel at your convenience. We hope to see you again.

Property Features

There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. Event space at this hotel measures 1614 square feet (150 square meters) and includes a meeting room. Self parking is free. Smoking is allowed in designated areas at this 3-star Gold Coast hotel.

  • 1 building
  • 1 floor
  • 26 guestrooms or units
  • 2 bars or lounges
  • 1614 sq ft of conference space
  • 150 sq m of conference space
  • Dining venue
  • 1 conference room
  • Pool or billiards table
  • Smoking in designated areas

Family Friendly Amenities

  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Coolangatta Airport (OOL) (29.7 km / 18.4 mi)
  • Parking: Free self parking

Room Amenities

Hinterland Hotel offers 26 air-conditioned accommodations with coffee/tea makers and irons/ironing boards. Rooms open to balconies. Plasma televisions are featured in guestrooms. Rooms have partially open bathrooms. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Private balcony
  • Plasma television
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning

Food & Drink

Onsite venue - This bistro serves lunch and dinner.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

There is no front desk at this property. This property doesn't offer after-hours check-in. The host will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property does not have a front desk. This property doesn't offer after-hours check-in. The host will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available.

  • No rollaway/extra beds available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Host will greet you
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Hinterland Hotel
  • Hotel Hinterland
  • Hinterland Hotel Nerang
  • Hinterland Nerang
  • Hinterland Hotel Hotel
  • Hinterland Hotel Nerang
  • Hinterland Hotel Hotel Nerang
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.