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3.9 out of 5

"Great older style under a K from war memorial " More

By a verified traveller on Mon 05 Jul 2021

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Hotel Description

At Mercure Canberra you'll be within just a 15-minute stroll of Canberra Centre and Australian War Memorial. Highlights at this hotel include 2 restaurants and in-room LCD TVs.

Sitting areas, WiFi, and wired Internet are featured in all 129 soundproofed rooms. Dining in is an option with 24-hour room service, and minibars provide refreshments. Digital TV, coffee/tea makers, and safes are also available.

The bistro, Olims Bar & Bistro, serves local cuisine and is open for lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Added amenities include a fitness center, WiFi in public areas, and a snack bar/deli. Cooked-to-order breakfast is available daily between 6:30 AM and 9:00 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 3.5-star Braddon hotel include Mount Ainslie Nature Reserve and Glebe Park.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$127* Per night/room 22 Sep. - 23 Sep.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Loft, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Loft, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mercure Canberra ratings based on 471 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Canberra

Everyone (371) Couples (52) Business (2) Family (34) Other (3)
5 out of 5
Great older style under a K from war memorial

Posted by on 5 Jul. 2021

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4 out of 5
Good position, value for money.

Posted by on 11 Jun. 2021

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Comment from Hotel Management

20 Jun. 2021 by Lukas Wilfling

Dear Valued Customer, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

5 out of 5
Spacious room, Excellent location , very friendly staff, Very good value for money

Posted by on 3 Jun. 2021

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Comment from Hotel Management

20 Jun. 2021 by Lukas Wilfling

Dear Valued Customer, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

2 out of 5
Room was nothing like the pictures. It was tiny and freezing. No heat at all even with pyjamas on it was freezing cold. Bathroom tiny and the room itself was small. Floors were creaking on our level and upstairs so you could hear movements in the night. Wouldn’t stay again. The hotel need to actually reflect pictures of the room you will actually stay in

Posted by on 30 May 2021

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Comment from Hotel Management

1 Jun. 2021 by Lukas Wilfling

Dear Valued Customer, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager

5 out of 5
Loved the age & homey feel.

Posted by on 20 May 2021

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Comment from Hotel Management

20 May 2021 by Lukas Wilfling

Dear Valued Customer, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

2 out of 5

Posted by on 23 Apr. 2021

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Comment from Hotel Management

10 May 2021 by Lukas Wilfling, GM

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please feel free to contact me directly at the hotel to outline the details of your concerns so we may address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager

3 out of 5

Posted by on 19 Apr. 2021

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Comment from Hotel Management

10 May 2021 by Lukas Wilfling, GM

Dear Guest, We very much appreciate your response regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

4 out of 5

Posted by on 14 Apr. 2021

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Comment from Hotel Management

10 May 2021 by Lukas Wilfling, GM

Dear Guest, We very much appreciate your response regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

3 out of 5

Posted by on 14 Apr. 2021

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Comment from Hotel Management

10 May 2021 by Lukas Wilfling, GM

Dear Guest, We very much appreciate your response regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager

5 out of 5
Clean modern rooms, but my room was a long walk from main carpark.

Posted by on 12 Apr. 2021

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Comment from Hotel Management

10 May 2021 by Lukas Wilfling, GM

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and if you choose to stay with us again I encourage you to make a note of your room preference close to the carpark and we will do our best to accommodate you. Sincerely, Lukas Wilfling General Manager

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a business center on site. A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. A fitness center, a terrace, and tour/ticket assistance are also featured at the eco-friendly Mercure Canberra. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star Canberra hotel.

  • 1 building
  • 129 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Built in 1927
  • Bar or lounge
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: Kingston Canberra Station (6.7 km / 4.1 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Mercure Canberra offers 129 accommodations with minibars and safes. Accommodations offer separate sitting areas. LCD televisions come with digital channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 9:00 AM.

Olims Bar & Bistro - This bistro specializes in local cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Courtyard Restaurant - Overlooking the garden, this restaurant specializes in local cuisine and serves breakfast only. Open select days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 24.00 per person (approximately)
  • Fee for in-room wireless Internet: AUD 15.00 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: AUD 15.00 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15.00 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: AUD 15.00 per 24-hour period (rates may vary)
  • Self parking fee: AUD 10 per day
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Canberra Mercure
  • Mercure Canberra Hotel
  • Mercure Canberra
  • Mercure Canberra Hotel
  • Mercure Hotel Canberra
  • Mercure Canberra Braddon
  • Mercure Canberra Hotel Braddon

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.