"The room was a bit tired, no exhaust fan in the bathroom and the reverse air in was not particularly effective - also the carpet needs to be relaid, i
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At Mercure Canberra you'll be within just a 15-minute stroll of Canberra Centre and Australian War Memorial. Highlights at this hotel include 2 restaurants and in-room free WiFi.
LCD TVs with digital channels are featured in all 129 soundproofed rooms, and you can enjoy sitting areas, wired Internet, and coffee/tea makers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Safes, hair dryers, and phones are also available.
The bistro, Olims Bar & Bistro, serves local cuisine and is open for lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Added amenities include free WiFi in public areas, a gym, and a snack bar/deli. Cooked-to-order breakfast is available daily between 6:30 AM and 9:00 AM. There's also the convenience of self parking.
With a stay at this 3.5-star Braddon hotel, you'll be 1.8 km (1.1 mi) from Civic Square and 13.5 km (8.4 mi) from Canberra Hospital.
The room was a bit tired, no exhaust fan in the bathroom and the reverse air in was not particularly effective - also the carpet needs to be relaid, it had lots of wrinkles- bit of a tripping hazard. But a good location, lovely gardens and courtyards to sit in.
Posted by Kym on 16 May 2022
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Comment from Hotel Management
18 May 2022
by Lukas Wilfling
Dear Kym,
Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, in particular in relation to the Carpet and please rest assured that we will investigate the issue.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Lukas Wilfling
General Manager
2 out of 5
Stayed here a number of times over the last 20 years and it has become very expensive for a 3/3.5 star property, the standard queen needs an overhaul. Will not return
Posted by Dean, from Cooma on 16 May 2022
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Comment from Hotel Management
18 May 2022
by Lukas Wilfling
Dear Dean,
Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
Sincerely,
Lukas Wilfling
General Manager
3 out of 5
Like: quiet, old fashion charm
Dislike: no shops/restaurants within walking distance, dusty old carpets
Posted by Riko on 3 May 2022
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Comment from Hotel Management
4 May 2022
by Lukas Wilfling
Dear Riko,
We very much appreciate your comments regarding your stay at the Mercure Canberra.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Lukas Wilfling
General Manager
1 out of 5
Hotel was tired and dirty. Overpriced and unclean with depressing lobby and facilities. Would never recommend to stay here.
Posted by Caroline on 24 Apr. 2022
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Comment from Hotel Management
26 Apr. 2022
by Lukas Wilfling
Dear Caroline,
Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Lukas Wilfling
General Manager
3 out of 5
I suffer with allergies and asthma and the mustiness and dustiness started instantly in the corridors
Other then that tidy, convenient and helpful
Posted by Anne on 18 Apr. 2022
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Comment from Hotel Management
18 Apr. 2022
by Lukas Wilfling
Dear Anne,
We very much appreciate your comments regarding your stay at the Mercure Canberra.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
I'm sorry to hear about your Allergies and please rest assured that I will share your feedback with our Housekeeping team to ensure we pay more attention to our hallways etc.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Lukas Wilfling
General Manager
5 out of 5
Price/quality was very reasonable. The backyard is very nice. It was all better than expected.
Posted by Patricia on 14 Apr. 2022
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Comment from Hotel Management
18 Apr. 2022
by Lukas Wilfling
Dear Patricia,
We very much appreciate your comments regarding your stay at the Mercure Canberra.
It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular our gardener. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Lukas Wilfling
General Manager
2 out of 5
The a/c was noisy. The exhaust fan was noisy and overall stay was disappointing. Couldn’t sleep
Posted by Wendy on 13 Apr. 2022
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Comment from Hotel Management
14 Apr. 2022
by Lukas Wilfling
Dear Wendy,
Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am terrible sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our Chief Engineer is looking into the issues raised and that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Lukas Wilfling
General Manager
2 out of 5
It’s a very dated hotel, in need of a refurbishment as the decor and furniture in the rooms is looking very tired.
Additionally we were not notified in advance that there was no minibar. To have soft drinks and water available would have been nice, even some snacks. This was also not noted on the website.
Everything was just a bit substandard.
We won’t be staying there again
Posted by Roy on 10 Apr. 2022
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Comment from Hotel Management
11 Apr. 2022
by Lukas Wilfling
Dear Roy,
Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If you choose to give us another chance and would like to have some mini bar items please feel free to contact our lovely reception team 24/7 as they will gladly bring you some soft drinks and snacks to your room.
Sincerely,
Lukas Wilfling
General Manager
3 out of 5
Property suitable but overpriced.
Posted by Graham on 1 Apr. 2022
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Comment from Hotel Management
3 Apr. 2022
by Lukas Wilfling
Dear Graham,
Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Lukas Wilfling
General Manager
5 out of 5
We attended the Canberra Beer Festival so the property was very convenient. Proximity to the city also convenient. Very clean and tidy and everything was as expected. The only small thing was the room was very tight with the table along side the bed. Otherwise very enjoyable.
Posted by David on 21 Mar. 2022
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Comment from Hotel Management
23 Mar. 2022
by Lukas Wilfling
Dear David
We very much appreciate your comments regarding your stay at the Mercure Canberra and our Annual Canberra Craft Beer and Cider Festival.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Lukas Wilfling
General Manager
Due to COVID-19, this property’s food and beverage options may be limited.
Property Features
There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. A fitness center, a terrace, and tour/ticket assistance are also featured at the eco-friendly Mercure Canberra. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star Canberra hotel.
1 building
129 guestrooms or units
2 levels
2 dining venues
Built in 1927
Deli
Charging station for electric cars
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Outdoor picnic space
Newspapers in lobby (free)
Fireplace in lobby
ATM
Bellhop
Elevator
Smoking in designated areas
Bar or lounge
Family Friendly Amenities
Family property
Free WiFi
Soundproofed rooms
Snack bar/deli
Laundry facilities
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Wired internet access (surcharge)
, Wireless internet access
Available in some public areas:
Free WiFi
, Wired internet access - surcharge
Train station: Kingston Canberra Station (7.1 km / 4.4 mi)
Parking: Self parking and RV/bus/truck parking available for a surcharge
Room Amenities
Mercure Canberra offers 129 accommodations with minibars and safes. Accommodations offer separate sitting areas. LCD televisions come with digital channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Sitting area
Minibar
In-room dining (24 hours)
LCD television
Digital channels
Movies for purchase
Coffee maker
Hypo-allergenic bedding
Shower
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 9:00 AM.
Olims Bar & Bistro - This bistro specializes in local cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Courtyard Restaurant - Overlooking the garden, this restaurant specializes in local cuisine and serves breakfast only. Open select days.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include a fitness center.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 40.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
gap period enforced between guest stays 24 hours
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: AUD 24.00 per person (approximately)
Fee for in-room wired Internet: AUD 15.00 per 24-hour period (rates may vary)
Fee for wired Internet in public areas: AUD 15.00 per 24-hour period (rates may vary)
Secured self parking fee: AUD 10 per day
Late check-out is available for a fee (subject to availability, amount varies)
Rollaway bed fee: AUD 40.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Canberra Mercure
Mercure Canberra Hotel
Mercure Canberra
Mercure Canberra Hotel
Mercure Hotel Canberra
Mercure Canberra Braddon
Mercure Canberra Hotel Braddon
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
Mercure Canberra offers free cancellation on select room rates. Check out the cancellation policy for more info.
Mercure Canberra uses enhanced cleaning measures, offers contactless check-in, and has a gap period between guest stays. There is a shield between guests and staff in the main contact areas and contactless room service is available.
Secured on-site self-parking (AUD 10 per day)
You bet! With amenities like laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise Mercure Canberra is a hit with families.
Yeah, cooked-to-order breakfast is on offer daily from 6:30 AM to 9:00 AM.
No, Mercure Canberra does not offer an airport shuttle service.
Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?
Check-in begins at 2:00 PM. Check-out time is 11 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
