"The room was a bit tired, no exhaust fan in the bathroom and the reverse air in was not particularly effective - also the carpet needs to be relaid, i ... " More
LCD TVs with digital channels are featured in all 129 soundproofed rooms, and you can enjoy sitting areas, wired Internet, and coffee/tea makers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Safes, hair dryers, and phones are also available.
The bistro, Olims Bar & Bistro, serves local cuisine and is open for lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Added amenities include free WiFi in public areas, a gym, and a snack bar/deli. Cooked-to-order breakfast is available daily between 6:30 AM and 9:00 AM. There's also the convenience of self parking.
With a stay at this 3.5-star Braddon hotel, you'll be 1.8 km (1.1 mi) from Civic Square and 13.5 km (8.4 mi) from Canberra Hospital.
18 May 2022 by Lukas Wilfling
Dear Kym, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, in particular in relation to the Carpet and please rest assured that we will investigate the issue. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager
18 May 2022 by Lukas Wilfling
Dear Dean, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Lukas Wilfling General Manager
4 May 2022 by Lukas Wilfling
Dear Riko, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager
26 Apr. 2022 by Lukas Wilfling
Dear Caroline, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager
18 Apr. 2022 by Lukas Wilfling
Dear Anne, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm sorry to hear about your Allergies and please rest assured that I will share your feedback with our Housekeeping team to ensure we pay more attention to our hallways etc. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager
18 Apr. 2022 by Lukas Wilfling
Dear Patricia, We very much appreciate your comments regarding your stay at the Mercure Canberra. It is always a pleasure to receive positive feedback. I will share your comments with our team, in particular our gardener. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager
14 Apr. 2022 by Lukas Wilfling
Dear Wendy, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am terrible sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our Chief Engineer is looking into the issues raised and that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager
11 Apr. 2022 by Lukas Wilfling
Dear Roy, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. If you choose to give us another chance and would like to have some mini bar items please feel free to contact our lovely reception team 24/7 as they will gladly bring you some soft drinks and snacks to your room. Sincerely, Lukas Wilfling General Manager
3 Apr. 2022 by Lukas Wilfling
Dear Graham, Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lukas Wilfling General Manager
23 Mar. 2022 by Lukas Wilfling
Dear David We very much appreciate your comments regarding your stay at the Mercure Canberra and our Annual Canberra Craft Beer and Cider Festival. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lukas Wilfling General Manager
Due to COVID-19, this property’s food and beverage options may be limited.
There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a business center on site. A computer station is on site and WiFi is free in public spaces. A fitness center, a terrace, and tour/ticket assistance are also featured at the eco-friendly Mercure Canberra. Parking is available for a fee. Smoking is allowed in designated areas at this 3.5-star Canberra hotel.
Available in all rooms: Free WiFi , Wired internet access (surcharge) , Wireless internet access
Available in some public areas: Free WiFi , Wired internet access - surcharge
Self parking (surcharge) , RV, bus, truck parking (surcharge)
Mercure Canberra offers 129 accommodations with minibars and safes. Accommodations offer separate sitting areas. LCD televisions come with digital channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 9:00 AM.
Olims Bar & Bistro - This bistro specializes in local cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Courtyard Restaurant - Overlooking the garden, this restaurant specializes in local cuisine and serves breakfast only. Open select days.
24-hour room service is available.
Recreational amenities at the hotel include a fitness center.
Special check-in instructions:
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.