Skip to main content
Beginning of main content
3.9 out of 5

"One night stay was comfortable and easy. Breakfast buffet fresh and good variety. " More

By a verified traveller on Fri 19 Apr 2024

Enter dates to see availability

Hotel Description

At Mercure Canberra you'll be within just a 15-minute stroll of popular places like Australian War Memorial and Canberra Centre. Highlights at this hotel include 2 restaurants and in-room free WiFi.

The bistro, Olims Bar & Bistro, serves local cuisine and is open for lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Meeting rooms and a business center are among the business amenities offered. Added amenities include free WiFi in public areas, a gym, and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of self parking.

Attractions within a 10-minute drive of this Braddon hotel include Australian National University and Parliament House.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$122* Per night/room 20 Apr. - 21 Apr.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Loft, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Loft, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mercure Canberra ratings based on 468 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mercure Canberra

Everyone (344) Couples (63) Business (1) Family (42) Other (3)
5 out of 5
One night stay was comfortable and easy. Breakfast buffet fresh and good variety.

Posted by on 19 Apr. 2024

Was this review helpful to you?
5 out of 5
The Mercure Canberra was a wonderful place to stay. Its location is super convenient, providing easy to access all places of note. The rooms are well presented and extremely clean. The facilities are very good and the dining options were great.

Posted by on 18 Apr. 2024

Was this review helpful to you?
3 out of 5
The area I stayed in was quite old. Carpet shabby but the room was clean. Not all toiletries were filled eg: body wash empty. But all good as I always carry my own.

Posted by on 16 Apr. 2024

Was this review helpful to you?
Comment from Hotel Management

18 Apr. 2024 by Lukas Wilfling

Dear Dorothy,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Please allow me to extend my sincere apologies about the amenities and I will certainly share this feedback with the team.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager

5 out of 5
We stayed in a loft room with a king size bed with a full bathroom. Absolutely loved our room, so cozy. We will be back again.

Posted by on 4 Apr. 2024

Was this review helpful to you?
Comment from Hotel Management

7 Apr. 2024 by Lukas Wilfling

Dear Sunni,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

4 out of 5
We thought that the bistro would be of a higher standard. Had to go to the city to eat which meant two taxi fares.

Posted by on 25 Mar. 2024

Was this review helpful to you?
Comment from Hotel Management

1 Apr. 2024 by Lukas Wilfling

Dear Ian,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I'm sorry to hear that the standard of our Bistro didn't cater to your expectations and please rest assured that I will share this with our Executive Chef.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

4 out of 5
.

Posted by on 20 Mar. 2024

Was this review helpful to you?
Comment from Hotel Management

1 Apr. 2024 by Lukas Wilfling

Dear Karen,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

2 out of 5
tired rooms in need of upgrade. Light and sound leak from hallway overnight. Rattling air conditioner.

Posted by on 13 Mar. 2024

Was this review helpful to you?
Comment from Hotel Management

14 Mar. 2024 by Lukas Wilfling

Dear Jane,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.I'm pleased to advise that we are currently working on a plan for some refurbishment works.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager

4 out of 5
Should not charge $15 a day for parking We are already paying enough for the room and we where patronising the establishment through drinks and dining in restaurant bar area Above is only saying it the way it is The line has to be drawn on on being fair to those who choose to stay there $15 a day ain’t going to make a big difference to the establishment’s profit margins but obviously by my comments and another couple that spent the 3 nights there with us all agreed that it shouldn’t be an extra charge

Posted by on 12 Mar. 2024

Was this review helpful to you?
Comment from Hotel Management

14 Mar. 2024 by Lukas Wilfling

Dear Dennis,Thank you for taking the time to tell us about your experience at the Mercure Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Most Hotels our days charge for car parking, in particular if a security fence, CCTV coverage etc of said area is provided. Alternatively, please feel free to join up to our free Accor Membership to receive free on-site parking when staying with us.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Lukas WilflingGeneral Manager

5 out of 5
Mercure Braddon is our go to place for accommodation everytime we are in Canberra. It feels like home for us and its proximity to the city centre is a big plus. Our big thanks to Claudia and Vila at the front desk with their service with a smile. Keep it up girls. You made us feel so welcome.

Posted by on 3 Mar. 2024

Was this review helpful to you?
Comment from Hotel Management

6 Mar. 2024 by Lukas Wilfling

Dear MINDA,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback, in particular when it is directed at our wonderful team. I will share your comments with our team, especially Claudia and Vila. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

4 out of 5

Posted by on 26 Feb. 2024

Was this review helpful to you?
Comment from Hotel Management

28 Feb. 2024 by Lukas Wilfling

Dear Anthony,We very much appreciate your comments regarding your stay at the Mercure Canberra.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lukas WilflingGeneral Manager

Property Features

There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms. A computer station is on site and WiFi is free in public spaces. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Mercure Canberra. Parking is available for a fee. Smoking is allowed in designated areas at this Canberra hotel.

  • 1 building
  • 129 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Meeting rooms
  • Built in 1927
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wired internet access (surcharge) , Wireless internet access

Available in some public areas: Free WiFi , Wired internet access - surcharge

Parking

Self parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: Kingston Canberra Station (7 km / 4.4 mi)
  • Parking: Self parking and RV/bus/truck parking available for a surcharge

Room Amenities

Mercure Canberra offers 129 accommodations with minibars and safes. Accommodations offer separate sitting areas. LCD televisions come with digital channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Movies for purchase
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Olims Bar & Bistro - This bistro specializes in local cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Courtyard Restaurant - Overlooking the garden, this restaurant specializes in local cuisine and serves breakfast only. Open select days.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 26.00 per person
  • Fee for in-room wired internet: AUD 15.00 per 24-hour period (rates may vary)
  • Fee for wired internet in public areas: AUD 15.00 per 24-hour period (rates may vary)
  • Uncovered self parking fee: AUD 15 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Canberra Mercure
  • Mercure Canberra Hotel
  • Mercure Canberra
  • Mercure Canberra Hotel
  • Mercure Hotel Canberra
  • Mercure Canberra Braddon
  • Mercure Canberra Hotel Braddon

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing http://www.wotif.com/Canberra-Hotels-Mercure-Canberra.h26541-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Canberra-Hotels-Mercure-Canberra.h26541-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.com/Canberra-Hotels-Mercure-Canberra.h26541-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.