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3.8 out of 5

"Bathroom not as clean as should be, shower and lower tiles/grout not clean. Air-conditioner too loud " More

By a verified traveller on Thu 31 Dec 2020

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Hotel Description

A family-friendly stay in Brisbane awaits you at The Waterloo Bay Hotel. You'll be 2.3 km (1.4 mi) from Manly Harbour Village and 2.8 km (1.8 mi) from Manly Boat Harbour. Highlights at this hotel include 4 bars/lounges and a restaurant.

Flat-screen TVs with digital channels are featured in all 39 rooms, and you can enjoy free WiFi, furnished balconies or patios, and coffee/tea makers. Pillowtop beds and free toiletries are nice touches to enhance your stay. Refrigerators, irons/ironing boards, and desks are also available.

The family restaurant, Fig Bar & Restaurant, serves local cuisine and is open for lunch and dinner. Jackpot Lounge is the hotel's own sports bar, serving drinks along with lunch and dinner. Added amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities.

Attractions within a 20-minute drive of this 3-star Wynnum hotel include Portside Wharf and Brisbane Cruise Terminal.

Superior Room, 1 Queen Bed, Ensuite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$101* Per night/room 2 Jun. - 3 Jun.

Basic Single Room, 1 Single Bed, Shared Bathroom

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Serviced Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Basic Double Room, 1 Queen Bed, Shared Bathroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, Multiple Beds, Ensuite

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

The Waterloo Bay Hotel ratings based on 108 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Waterloo Bay Hotel

Everyone (64) Couples (27) Business (2) Family (12)
5 out of 5

Posted by on 7 Jan. 2021

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Comment from Hotel Management

12 Jan. 2021 by Tracey

Many thanks for your rating, much appreciated.

4 out of 5
Bathroom not as clean as should be, shower and lower tiles/grout not clean. Air-conditioner too loud

Posted by , from Brisbane on 31 Dec. 2020

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Comment from Hotel Management

5 Jan. 2021 by Tracey

Thank you Vicki for your feedback, apologies for the bathroom not being as clean as it should be. All bathrooms are having a deep clean and we are upgrading our air cons in these rooms as yes they are too noisy.

5 out of 5
My man works near the place we stayed it's a great place to stay clean the meals at the pub a wonderful the staff friendly we enjoy a few drinks and a play on the pokies no nasty people there we will be staying there at least twice a month when we are down first impression are what I keep in mind and I had my first date with my man a year ago there

Posted by , from Goldcoast on 29 Nov. 2020

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Comment from Hotel Management

16 Dec. 2020 by Tracey

Thank you for your feedback which I have passed on to the rest of the Team. Look forward to looking after you again.

4 out of 5

Posted by on 17 Oct. 2020

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Comment from Hotel Management

20 Oct. 2020 by Tracey

Look forward to having you again on another occasion.

4 out of 5

Posted by on 13 Oct. 2020

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Comment from Hotel Management

20 Oct. 2020 by Tracey

Look forward to having you again on another occasion

5 out of 5

Posted by on 11 Oct. 2020

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Comment from Hotel Management

20 Oct. 2020 by Tracey

Look forward to having you again on another occasion.

5 out of 5
The waterloo is a wonderful place to stay. Staff are always friendly and resolve to go that little bit extra. I do enjoy staying there

Posted by , from St George on 28 Aug. 2020

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Comment from Hotel Management

31 Aug. 2020 by Tracey

Many thanks Christopher good to here we look after you. Shall share with the rest of the Team

4 out of 5
It was good, reception were nice, hotel had good food. Better than expected for the price of $110 a night,

Posted by , from Coffs Harbour on 9 Aug. 2020

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Comment from Hotel Management

9 Aug. 2020 by Tracey

Many thanks Thomas for your lovely feedback, so happy to enjoyed your stay. Look forward to accommodating you on another occasion.

3 out of 5

Posted by on 5 Mar. 2020

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5 out of 5
Quiet location, easy access to the pub . Handy to lical places.

Posted by on 26 Jan. 2020

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About the The Waterloo Bay Hotel

Location 75 Berrima Street, Wynnum, QLD 4178

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi. A terrace, tour/ticket assistance, and an arcade/game room are also featured at the family-friendly The Waterloo Bay Hotel. This 3-star Brisbane hotel is smoke free.

  • 39 guestrooms or units
  • 2 levels
  • 3 buildings
  • 4 bars or lounges
  • Dining venue
  • Deli
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Game room or arcade
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Brisbane Airport (BNE) (20.8 km / 13 mi)
  • Train station: Brisbane Wynnum Central Station (0.6 km / 0.4 mi)

Room Amenities

The Waterloo Bay Hotel offers 39 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. Rooms open to furnished balconies or patios. Beds feature pillowtop mattresses. Flat-screen televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Housekeeping (daily)
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Wheelchair accessible

Food & Drink

Fig Bar & Restaurant - Overlooking the garden, this family restaurant specializes in local cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Jackpot Lounge - This sports bar specializes in local cuisine and serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8 AM - 9:00 PM
  • Saturday - Sunday: 10 AM - 9:00 PM
The check-in location differs from the property location. To check in, go to Celebrations Bottle Shop If you arrive at the property after hours, you'll need to check in at an alternate location: key boxTo make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 8 AM - 9:00 PM
  • Saturday - Sunday: 10 AM - 9:00 PM
The check-in location differs from the property location. To check in, guests will need to go to Celebrations Bottle Shop
Guests arriving after hours will need to go to the following location to check in: key box
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Service animals are allowed
  • Number of children who can stay for free – 10
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Hotel Names

  • Waterloo Bay
  • Waterloo Bay Hotel
  • Waterloo Bay Hotel Wynnum
  • Waterloo Bay Wynnum
  • The Waterloo Bay Hotel Hotel
  • The Waterloo Bay Hotel Wynnum
  • The Waterloo Bay Hotel Hotel Wynnum

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.