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4.5 out of 5

"Nice views, and great location. " More

By a verified traveller on Wed 21 Feb 2024

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Hotel Description

You'll be connected to a shopping center at Crystalbrook Vincent, and within steps of Howard Smith Wharves and Story Bridge. Highlights at this luxury hotel include a restaurant, an outdoor swimming pool, and a 24-hour gym.

The restaurant, Polpetta, serves Italian cuisine and is open for dinner. Fiume Rooftop Bar is the hotel's own rooftop bar, serving drinks along with light fare. 425 square feet (39 square meters) of event facilities include 3 meeting rooms and conference space. Other amenities include free WiFi in public areas, a snack bar/deli, and free use of bicycles. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of limited parking.

With a stay at this 4.5-star Brisbane Central Business District hotel, you'll be 1.6 km (1 mi) from Treasury Casino and 1.8 km (1.1 mi) from Roma Street Parkland.

Nature Wall

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$223* Per night/room 7 Apr. - 8 Apr.

River

Bed Count 1 King Bed Maximum Occupancy 2 Max

Promenade

Bed Count 1 King Bed Maximum Occupancy 2 Max

River Master Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

River Master

Bed Count 1 King Bed Maximum Occupancy 2 Max

Promenade Master

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crystalbrook Vincent ratings based on 176 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crystalbrook Vincent

Everyone (67) Couples (73) Family (28)
4 out of 5
Convenient

Posted by on 3 Mar. 2024

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Comment from Hotel Management

7 Mar. 2024 by Raghav Goyal - Front Office Assistant Manager

Dear Ivan, Thank you for your amazing review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

4 out of 5
Nice views, and great location.

Posted by on 21 Feb. 2024

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Comment from Hotel Management

24 Feb. 2024 by Raghav Goyal - Front Office Assistant Manager

Dear Levi, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us, especially our location and views. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav Front Office Assistant Manager

5 out of 5

Posted by on 18 Jan. 2024

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Comment from Hotel Management

22 Jan. 2024 by Raghav Goyal - Front Office Assistant Manager

Dear Julene, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time!

5 out of 5

Posted by on 16 Jan. 2024

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Comment from Hotel Management

16 Jan. 2024 by Raghav Goyal - Front Office Assistant Manager

Dear Sean, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us, especially our location. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

4 out of 5
Walking distance for things to do.

Posted by on 15 Jan. 2024

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Comment from Hotel Management

16 Jan. 2024 by Raghav Goyal - Front Office Assistant Manager

Dear Caitlin Peter, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us, especially our location. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

4 out of 5
Great hotel. Customer service was outstanding and room was lovely. Very reasonable rate for location. Only awarding 4 stars because the pool is marketed so heavily in promotions but when we arrived it was quite small and very busy. We had planned on a relaxing afternoon by the pool but this wasn't really possible due to the compact nature of the pool and pool area so we made use of the local bars instead. If you are planning a stay with the intention of pool side relaxation, whilst the view is lovely I am not sure it is the right hotel for this kind of break. Everything else was great! Would definitely stay again.

Posted by on 14 Jan. 2024

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Comment from Hotel Management

14 Jan. 2024 by Raghav Goyal - Front Office Assistant Manager

Dear Kiri, Thank you for your valuable feedback and I am delighted to hear that you enjoyed our services at the hotel. I am afraid to hear that the pool was not up to your expectations. Pool is designed in accordance with the design of the hotel and its location. Please accept my sincere apologies for the inconvenience caused to you. We endeavor to deliver best services. We would like to welcome you back at the property when next occasion arises.

2 out of 5
Awesome location. Biggest drawback was the general public having access to and using the pool. As a hotel guest, especially on a 36deg day, I expect to have access to the hotel facilities, and not have to sit on the floor because a group of rowdy drunks can head up the public access lift to the pool area, take majority of the deck chairs and have absolutely no regard for anyone else. And the hotel staff do nothing about it other than continue to serve them more drinks. I get that Fiume is a public bar, but surely access to the actual pool could be by hotel access chip/card!

Posted by on 29 Dec. 2023

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Comment from Hotel Management

14 Jan. 2024 by Raghav Goyal - Front Office Assistant Manager

Dear Nicola, Thank you for your valuable feedback and we delighted to hear that you liked the location of our hotel. I am afraid to hear that you did not enjoy our hotel pool. We are working on making our pool more safe and secure. We ensure that only hotel guests can access our pool. Please feel free to contact the hotel number to discuss it furthermore. We would like to welcome you back at the property when the next occasion arises. Kind Regards, Raghav GoyalFront office Assistant (Duty) Manager

3 out of 5

Posted by on 14 Dec. 2023

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Comment from Hotel Management

21 Dec. 2023 by Raghav | Front Office Assistant Manager

Dear Nicole, Thank you for your valuable feedback and staying with us at Crystalbrook Vincent. We would like to know more about your stay and what went wrong. We would definitely improve on those areas. Please feel free to call the Hotel Reception.

5 out of 5
Love the quiet rooms Decor is funky Location is amazing

Posted by on 2 Dec. 2023

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Comment from Hotel Management

5 Dec. 2023 by Raghav | Front Office Assistant Manager

Dear Antra, Thank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us, especially our location and decoration. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav GoyalFront Office Assistant Manager

5 out of 5
Great proximity to the valley and city. Stylish accommodation

Posted by on 2 Dec. 2023

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Comment from Hotel Management

5 Dec. 2023 by Raghav | Front Office Assistant Manager

Dear AdrianThank you for your 5-star review. We are pleased to read that you enjoyed your recent stay with us, especially our location. We look forward to welcoming you back soon. Stay brave, bold and bursting with energy, till next time! Kind Regards, Raghav Goyal Front Office Assistant Manager

Property Features

Crystalbrook Vincent offers its guests an outdoor pool, a 24-hour fitness center, and complimentary bicycles. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 425 square feet (39 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the luxury Crystalbrook Vincent. This 4.5-star Brisbane hotel is smoke free.

  • 1 building
  • 166 guestrooms or units
  • 6 levels
  • 425 sq ft of conference space
  • 39 sq m of conference space
  • Built in 2019
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Brisbane Bowen Hills Station (2.5 km / 1.6 mi)

Room Amenities

Crystalbrook Vincent offers 166 accommodations with minibars and espresso makers. Beds feature premium bedding. A pillow menu is available. Smart televisions come with pay movies. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, bathrobes, slippers, and designer toiletries. This Brisbane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Smart television
  • Movies for purchase
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Polpetta - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Fiume Rooftop Bar - This rooftop bar serves light fare only. Open select days.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 12 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Parking height restrictions apply
  • Number of children who can stay for free – 12
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 0
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Water dispenser use by guests actively encouraged

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 15–38 per person
  • Nearby parking fee: AUD 40 per night (3 ft away)
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 3.35 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystalbrook Vincent (formerly The Fantauzzo)
  • Art Series The Fantauzzo
  • Crystalbrook Vincent Hotel
  • Crystalbrook Vincent Brisbane
  • Crystalbrook Vincent Hotel Brisbane
  • Crystalbrook Vincent (formerly The Fantauzzo)

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • EarthCheck
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.