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"Good location. staff at the counter are friendly. However, there are issues with the credit card machine at the counter so ended up my credit card w
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A luxury stay in Brisbane awaits you at Mantra South Bank. Within steps you'll find popular attractions like South Bank Parklands and Brisbane Convention and Exhibition Centre. Highlights at this romantic hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.
You can enjoy LCD TVs with cable channels, and all 161 rooms feature WiFi, DVD players, and coffee/tea makers. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Safes, hair dryers, and phones are also available.
Enjoy the fitness center and spa tub. 861 square feet (80 square meters) of event facilities include conference space, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. Each morning continental breakfast is served between 6:30 AM and 10:00 AM. There's also self parking, along with the convenience of car rentals on site.
Attractions within a 10-minute walk of this 4.5-star South Brisbane hotel include Wheel of Brisbane and Queensland Performing Arts Centre.
Mantra South Bank ratings based on 482 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Mantra South Bank
Everyone (357)Couples (68)Business (4)Family (40)
4 out of 5
Good location. staff at the counter are friendly. However, there are issues with the credit card machine at the counter so ended up my credit card was suspended after putting pass word for three times. I'm sure the password i used was correct as i had been using that on daily basis. it has caused inconvenience of being unable to use my credit card for my trip.
Posted by Viv, from Brisbane on 10 Jan. 2021
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Comment from Hotel Management
11 Jan. 2021
by FOM
Dear Viv,
Thank you for your review. We are glad you enjoyed our convenient location and found our team friendly. We hope to see you again soon!
Sincerely,
Forrest Stone
Front Office Manager
3 out of 5
This hotel is in a great location. However the facilities are amazing. The pool is narrow and tiny and the air conditioning controls are old fashioned and difficult to tell what temperature the room is at.
In this season my room felt damp and smelt damp.
I had an issue with the room being not clean. The bathroom counter top had men’s beard clippings on it. This was extremely worrying due to COVID and made me think that perhaps the enhanced COVID clean that had been promised by Mantra in their promotions and in-room information had not been fulfilled. The hotel restaurant and cafe is also not operational. So no room service or brekkie on site. I find this strange, considering local cafes are open....
Posted by a verified traveller on 7 Jan. 2021
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Comment from Hotel Management
8 Jan. 2021
by FOM
Dear Anonymous,
Thank you for taking the time to share your feedback. Whilst we wish you had a better stay, it's feedback like this that helps us improve. I have escalated your comments regarding the cleanliness to our Executive Team to investigate and take action. Unfortunately, our restaurant was early last year due to Covid and we have been unable to reopen. We hope to better serve you in the future.
Kind regards,
Forrest Stone
Front Office Manager
5 out of 5
Posted by a verified traveller on 7 Jan. 2021
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Comment from Hotel Management
8 Jan. 2021
by FOM
Dear Anonymous,
Thank you for your great review! We are glad you enjoyed your stay and hope to see you again soon.
Kind regards,
Forrest Stone
Front Office Manager
5 out of 5
The property was extremely handy to Southbank so you could just walk where ever you wanted.
Posted by Victoria, from Toowoomba on 31 Dec. 2020
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Comment from Hotel Management
8 Jan. 2021
by FOM
Dear Victoria,
Thank you for your great review! We are glad you enjoyed our convienent location. We hope to welcome you back soon!
Sincerely,
Forrest Stone
Front Office Manager
4 out of 5
Close to where I needed to be, and despite the fact that the restaurant was not open due to COVID restrictions, they provided information on options.
Posted by AM, from Brisbane on 5 Dec. 2020
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Comment from Hotel Management
23 Dec. 2020
by Sally
Dear AM,
Thank you for your lovely review. We are trying hard to open our restaurant and bar once the borders settle.
Take car and happy travels.
Sincerely
Sally Phipps
General Manager
5 out of 5
Great location in the middle of South Bank. Plenty of restaurants and lovely walking paths beside the river. Close to bus, train and ferry.
Great room and a terrific bed. Great and helpful staff.
Posted by Craig, from Brisbane on 6 Nov. 2020
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Comment from Hotel Management
25 Nov. 2020
by Sally
Dear Craig,
Thank you so much for your feedback! We agree we're surrounded by everything you need for a great stay and hope to be able to welcome you back again soon.
Until then, take care and safe travels.
Sincerely
Sally Phipps
General Manager
1 out of 5
I booked a 2 bedroom apartment. Our view was the train tracks instead of Southbank like the picture showed when I booked. The noise made sitting on the balcony impossible & a guaranteed restless sleep. Also an apology to my visiting guest so I was very embarrassed. I’m sure they thought I picked the cheapest room I could find, but that’s NOT the case. This was a money grab as the hotel isn’t even busy. Well I definitely won’t be back & I won’t be recommending my Clients to stay here either.
Posted by DJDS, from Brisbane on 6 Sep. 2020
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Comment from Hotel Management
14 Sep. 2020
by Forrest Stone Front Office Manager
Dear DJDS,
Thank you for taking the time to tell us about your experience at the Mantra South Bank Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Unfortunately, we are unable to guarantee a city view in our two bedroom apartments. We can only guarantee city views when our guests book either a one bedroom city view apartment or a studio city view apartment. 2 bedroom apartments are in high demand and we try our best to accommodate city view requests with our two bedroom apartments, but in this case, we fell short. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
4 out of 5
The hotel and staff were very good my only let down was at the end of the day I would have liked to relax with a movie. No real option for that.
Posted by Michael, from Gold Coast on 1 Sep. 2020
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Comment from Hotel Management
6 Sep. 2020
by Brooke Britton
Good Evening Michael,
Thank you for reviewing Mantra South Bank Brisbane. We are thrilled you enjoyed your recent stay with us and apologise the movie channel was unavailable. We hope to welcome you again soon.
5 out of 5
Posted by a verified traveller on 20 Aug. 2020
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Comment from Hotel Management
22 Aug. 2020
by Brooke Britton
Good Evening,
Thank you for reviewing Mantra South Bank. We are delighted to hear you enjoyed your stay with us and hope to welcome you back soon.
5 out of 5
Posted by a verified traveller on 30 Jul. 2020
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Comment from Hotel Management
1 Aug. 2020
by Forrest Stone - Front Office Manager
Dear Anonymous,
Thank you for your review. We hope to see you again soon!
Kind regards,
Mantra South Bank offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 861 square feet (80 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury Mantra South Bank. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Brisbane hotel is smoke free.
Airport: Brisbane, QLD Airport (BNE) (19.1 km / 11.9 mi)
Train station: South Brisbane Station (0.4 km / 0.2 mi)
Parking: Self parking available for a surcharge
Room Amenities
Mantra South Bank offers 161 air-conditioned accommodations with DVD players and minibars. LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Brisbane hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Minibar
In-room dining (24 hours)
LCD television
Cable channels
DVD player
Refrigerator
Coffee maker
Cribs (surcharge)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Wheelchair accessible
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:00 AM.
Mantra South Bank has a restaurant on site.
24-hour room service is available.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available for AUD 40.0 per night.
Cribs (infant beds) are available for AUD 10.0 per night.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines. The property affirms that it adheres to the Bureau Veritas (3rd party expert - Global) sanitization guidelines.
Parking height restrictions apply
Debit cards not accepted
Staffed front desk
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities on site
Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
Mobile key entry is not available
Food service not has not been amended for enhanced safety
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 200 per stay
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between AUD 22 and AUD 31 per person (approximately)
Fee for in-room wireless Internet: AUD 25 per 24-hour period (rates may vary)
Covered self parking fee: AUD 35.00 per day
Crib (infant bed) fee: AUD 10.0 per night
Rollaway bed fee: AUD 40.0 per night
Credit card charges are subject to a surcharge of 3.3 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Mantra Bank
Mantra Bank Hotel
Mantra Bank Hotel South
Mantra South
Mantra South Bank
South Bank Mantra
Mantra South Bank Hotel South Brisbane
Mantra South Bank Hotel
Mantra South Bank South Brisbane
Mantra South Bank Hotel
Mantra South Bank South Brisbane
Mantra South Bank Hotel South Brisbane
You should know
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
