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4.2 out of 5

"We had a great stay at the oaks. The location was fantastic and for a party of 6 the 6 single bed option was perfect. " More

By a verified traveller on Tue 05 Mar 2024

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Hotel Description

A luxury stay in the heart of Brisbane awaits you at Oaks Brisbane Aurora Suites. You'll find Brisbane Customs House a few steps away and ANZAC Square War Memorial within a 10-minute stroll. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

You can enjoy a TV with cable channels, and each apartment features free WiFi, a dining area, and a sitting area. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A DVD player, a hair dryer, and an iron/ironing board are also available. Weekly housekeeping is available.

Enjoy the gym, spa tub, and sauna. Added amenities include free WiFi in public areas, a 24-hour front desk, and a terrace. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4.5-star Brisbane Central Business District aparthotel include Eagle Street Pier and Queen Street Mall.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$219* Per night/room 1 Apr. - 2 Apr.

Two Bedroom - River View

Bed Count 2 King Beds Maximum Occupancy 5 Max

Executive Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Three Bedroom Apartment

Bed Count 3 King Beds Maximum Occupancy 7 Max

Executive Apartment, 1 Bedroom, River View (No Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Oaks Brisbane Aurora Suites ratings based on 1,078 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Brisbane Aurora Suites

Everyone (667) Couples (210) Business (4) Family (168) Other (1)
5 out of 5
We had a great stay at the oaks. The location was fantastic and for a party of 6 the 6 single bed option was perfect.

Posted by on 5 Mar. 2024

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Comment from Hotel Management

7 Mar. 2024 by Oaks Aurora Tower

Dear Nicki, Thank you for taking the time to provide feedback on your recent stay at Oaks Brisbane Aurora Suites. We are glad to hear you enjoyed your stay and it met your expectations! We look forward to welcoming you back in the near future. Kind Regards, Oaks Brisbane Aurora Suites

2 out of 5

Posted by on 27 Jan. 2024

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Comment from Hotel Management

7 Mar. 2024 by Oaks Aurora Tower

Dear Shanee, Thank you for taking the time to provide feedback on your recent stay. Please accept our sincere apologies for not being able to meet our usual standards during your recent stay. I am sorry to learn that we did not meet your expectations and you left the hotel feeling disappointed. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Kind regards, Oaks Aurora Tower

4 out of 5
The oven wasn't clean that was a bit of a downer but all in all nice place good staff great location

Posted by on 16 Jan. 2024

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Comment from Hotel Management

24 Feb. 2024 by Emilie

Dear Biljana, Thank you for your feedback from your recent stay with us. Please accept our apologies regarding the cleanliness of the oven. This has been shared with our housekeeping team for further improvements and to have it corrected moving forward. However, we are pleased to hear that you enjoyed your time at Oaks Aurora and were able to take advantage of our convenient and central location. We hope to welcome you back again.

3 out of 5
Close to Queen street mall, quiet room. Air con did not work appropriately. Parking is a little difficult in the complex. On arrival to room beds not made. Thankfully reception moved us to another room.

Posted by on 7 Jan. 2024

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Comment from Hotel Management

7 Mar. 2024 by Oaks Aurora Tower.

Dear Natalie, Thank you for taking the time to provide feedback on your recent stay. We are pleased to hear you were able to take advantage of our convenient location. I am sorry to learn that the aircon was not working to its usual standard. I will be sure to pass this feedback onto our maintenance manager to ensure all facilities are in working manner before our guests check in. I will We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Kind regards, Oaks Aurora Tower

3 out of 5

Posted by on 27 Dec. 2023

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3 out of 5

Posted by on 12 Dec. 2023

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Comment from Hotel Management

26 Dec. 2023 by Oaks Brisbane Aurora Suites

Dear Xiaofeng, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that, for the most part, you enjoyed your stay and we met your expectations. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Kind Regards Oaks Brisbane Aurora Suites

5 out of 5

Posted by on 8 Dec. 2023

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Comment from Hotel Management

24 Dec. 2023 by Mira

Dear Drew, Thank you for taking the time to provide feedback on your recent stay at Oaks Brisbane Aurora Suites. We are glad to hear you enjoyed your stay and it met your expectations! We look forward to welcoming you back in the near future. Kind Regards,Mira

1 out of 5

Posted by on 26 Nov. 2023

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4 out of 5
Great location- staff very helpful and pleasant Rooms a little tired

Posted by on 19 Nov. 2023

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Comment from Hotel Management

29 Nov. 2023 by Mira

Dear Melissa,Thank you for taking the time to provide feedback on your recent stay. We are pleased to hear that you enjoyed your time with us for the most part. I wish to extend our apologies for the room condition and any inconvenience caused, I have addressed your point with our manager to be rectified. We hope to have the opportunity to welcome you back in the not too distant future.

5 out of 5
Fabulous stay great staff excellent views close to everything and easy to navigate to and from our accommodation we will certainly stay again

Posted by on 17 Nov. 2023

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Comment from Hotel Management

29 Nov. 2023 by Mira

Dear Natalie,Thank you for taking the time to provide feedback on your recent stay at Oaks Brisbane Aurora Suites. We are glad to hear you enjoyed your stay and it met your expectations! We look forward to welcoming you back in the near future.

About the Oaks Brisbane Aurora Suites

Location 420 Queen St, Brisbane, QLD 4000

Property Features

As a guest of Oaks Brisbane Aurora Suites, you'll find an outdoor pool, a spa tub, a sauna, and a fitness center. WiFi is free in public spaces. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Oaks Brisbane Aurora Suites. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Brisbane aparthotel is smoke free.

  • 1 building
  • 138 guestrooms or units
  • 67 levels
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Brisbane Central Station (0.5 km / 0.3 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Oaks Brisbane Aurora Suites offers 138 air-conditioned accommodations with washers/dryers and DVD players. Accommodations offer separate sitting areas. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Brisbane aparthotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Cable television is provided. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Dining room
  • Sitting area
  • Television
  • Cable channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 59 per night.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, and debit cards. Cash is not accepted.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 39 per night
  • Extended parking fee: AUD 203 per week
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 59 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Aurora Oaks
  • Oaks Aurora
  • Oaks Aurora Brisbane
  • Oaks Aurora Hotel
  • Oaks Aurora Hotel Brisbane
  • Oaks Aurora Apartment Brisbane
  • Oaks Aurora Apartment
  • Oaks Aurora Tower Apartment Brisbane
  • Oaks Aurora Tower Apartment
  • Oaks Aurora Tower Brisbane
  • Oaks Aurora Tower
  • Oaks Auroroa Towers Brisbane
  • Oaks Brisbane Aurora Suites Brisbane
  • Oaks Brisbane Aurora Suites Aparthotel
  • Oaks Brisbane Aurora Suites Aparthotel Brisbane
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.