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4.3 out of 5

"Central location is very handy. Property is starting to show its age and need of a refresh. Having only 2 lifts service levels 25 to 43 and the gym, p ... " More

By a verified traveller on Sun 24 Apr 2022

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Hotel Description

A luxury stay in the heart of Brisbane awaits you at Oaks Brisbane on Charlotte Suites. Within a short 5-minute stroll, you'll find St. Stephens Cathedral and MacArthur Museum Brisbane. Highlights at this aparthotel include an outdoor swimming pool, an indoor swimming pool, and in-room kitchens.

You can enjoy a flat-screen TV with cable channels, and each apartment features a washer/dryer, free WiFi, and a balcony. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A dining area, a DVD player, and a hair dryer are also available.

Enjoy the gym and sauna. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also the convenience of self parking.

Places within a short walk of this 4.5-star Brisbane Central Business District aparthotel include Queen Street Mall and Brisbane Riverside Markets.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$154* Per night/room 5 Jun. - 6 Jun.

Apartment, 1 Bedroom (B&B)

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Upgrade Special - Executive Room, 1 Bedroom (No Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room, 1 Bedroom (B&B)

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Apartment, 2 Bedrooms, Kitchen (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Oaks Brisbane on Charlotte Suites ratings based on 1,054 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Brisbane on Charlotte Suites

Everyone (657) Couples (187) Business (8) Family (184) Students (1) Other (1)
3 out of 5
Central location is very handy. Property is starting to show its age and need of a refresh. Having only 2 lifts service levels 25 to 43 and the gym, pool and parking levels meant long wait times. Daily room service was a joke. Garbage bag was left in the room. Only 2 bath towels provided for a 2 king bedroom apartment. Only 1 bed serviced and on our 2nd last day didn't even bother to service our room. The explanation given was "you must have put the do not disturb sign" I know the room would be much smaller but for the same price I could have stayed at the Hilton Brisbane.

Posted by on 24 Apr. 2022

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5 out of 5
Loved the view from our apartment. Liked the enclosed balcony with the ability to open the windows. The enclosed balcony made the room feel larger. Great to have a full kitchen and full laundry facilities. Bathrooms a good size with clean and updated facilities. The only improvement would be a better wifi service as it dropped out frequently.

Posted by on 14 Apr. 2022

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1 out of 5
The hotel and especially the room stunk so badly of mould. It ruined our trip. We woke up congested both mornings and didn’t want to be in the room. The room wasn’t clean. The dining table was dirty, stains on the floor, a burnt fork in the draw, no dish cloth to wipe anything down. The dryer had a pair of men’s underwear in them and the dryer filter didn’t stay on when using the dryer. We only got two towels and had to use them to use the pool as no others. The towels were very poor quality. The bathroom was not clean, the floor was dirty and there was dust on top of the door where we wanted to hang a towel. Overall very disappointed and won’t ever stay again.

Posted by on 3 Apr. 2022

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5 out of 5
Loved it Will continue to stay at this property

Posted by on 6 Mar. 2022

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5 out of 5
A great family hotel , close to everything you need while visiting the city.

Posted by on 22 Jan. 2022

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Comment from Hotel Management

27 Jan. 2022 by Oaks Brisbane on Charlotte Suites team

Hi Gelinda, Thank you for your wonderful review. We are happy to hear that you enjoyed your stay with us. We hope to welcome you back again in the future.

1 out of 5

Posted by , from Innisfail on 5 Jan. 2022

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1 out of 5
Never have I paid $600 for a night accommodation, having nominated that there would be 3 people and been told on check in there is not enough room keys available to provide 2 room keys. Seriously what a fucking joke

Posted by on 1 Jan. 2022

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Comment from Hotel Management

2 Feb. 2022 by Oaks Brisbane on Charlotte Suites team

Thankyou for your colourful choice of words Jamie. Unfortunately there was a shortage on room keys due to a back order that had taken more then a few weeks to come in. My apologies that they didn't arrive on the biggest weekend of the year and the price was so high because of said busy weekend. Again I am sorry that you are frustrated by this minor inconvenience, I hope you can look past this as we try our best to do what we can for all our guests.

5 out of 5
Say access to the city precinct, Southbank, restaurants & bars.

Posted by on 18 Dec. 2021

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Comment from Hotel Management

25 Dec. 2021 by Natalie

Hi Chris, Thank you for your feedback. We are glad to hear that the location of our hotel was convenient for you during your stay. The team and I are very much looking forward to having you stay with us again in the near future.

4 out of 5
The apartment was very nice, the only downside was the red was super hard and very uncomfortable

Posted by on 11 Dec. 2021

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Comment from Hotel Management

25 Dec. 2021 by Natalie

Hi Peter, Thank you for your valuable feedback. We are sad to hear you were disappointed with our beds, but we hope this did not ruin your stay with us. We do hope to welcome you back to Oaks Charlotte Suites in the near future.

4 out of 5
Only 1 problem. There was no clothes aired so you could do washing but had nothing to hang it on.

Posted by on 6 Dec. 2021

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Comment from Hotel Management

25 Dec. 2021 by Natalie

Hi Natalie, Thank you for your feedback. All of our rooms should have a cloths rack for air drying, and so we apologize that this was missing from your room during your stay. Our friendly staff is more than happy to bring up any missing amenities to the room on request. We do hope to welcome you back to Oaks Charlotte Towers in the near future.

About the Oaks Brisbane on Charlotte Suites

Location 128 Charlotte St, Brisbane, QLD 4000

Property Features

Oaks Brisbane on Charlotte Suites offers its guests an indoor pool, an outdoor pool, a sauna, and a fitness center. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Oaks Brisbane on Charlotte Suites. Parking is available for a fee. This 4.5-star Brisbane aparthotel is smoke free.

  • 1 building
  • 193 guestrooms or units
  • 44 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Brisbane Central Station (1.1 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Oaks Brisbane on Charlotte Suites offers 193 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. Flat-screen televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers and hair dryers. This Brisbane aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Flat-screen television
  • Cable channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49.0 per day.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Please note this property charges a fixed percentage fee on credit and debit card transactions.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 39 per night
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 49.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charlotte Oaks Towers
  • Charlotte Towers Oaks
  • Oaks Charlotte Towers
  • Oaks Charlotte Towers Apartment
  • Oaks Charlotte Towers Apartment Brisbane
  • Oaks Charlotte Towers Brisbane
  • Oaks Charlotte Towers Hotel Brisbane
  • Oaks Charlotte Towers Brisban
  • Oaks Charlotte Towers
  • Oaks Charlotte Towers Brisbane
  • Oaks Brisbane on Charlotte Suites Brisbane
  • Oaks Brisbane on Charlotte Suites Aparthotel
  • Oaks Brisbane on Charlotte Suites Aparthotel Brisbane
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.