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4.3 out of 5

"Love the price, location, rooms and a high floor. " More

By a verified traveller on Mon 18 Oct 2021

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Hotel Description

A luxury stay in the heart of Brisbane awaits you at Oaks Brisbane on Charlotte Suites. Within a short 5-minute stroll, you'll find St. Stephens Cathedral and MacArthur Museum Brisbane. Highlights at this aparthotel include an outdoor swimming pool, an indoor swimming pool, and in-room kitchens.

You can enjoy a flat-screen TV with cable channels, and each apartment features a washer/dryer, free WiFi, and a balcony. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A dining area, a DVD player, and a hair dryer are also available.

Enjoy the gym and sauna. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also the convenience of self parking.

Places within a short walk of this 4.5-star Brisbane Central Business District aparthotel include Queen Street Mall and Brisbane Riverside Markets.

Apartment, 1 Bedroom (No Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$112* Per night/room 24 Oct. - 25 Oct.

Apartment, 1 Bedroom (B&B)

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Upgrade Special - Executive Room, 1 Bedroom (No Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room, 1 Bedroom (B&B)

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Apartment, 2 Bedrooms, Kitchen (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Oaks Brisbane on Charlotte Suites ratings based on 1,039 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Brisbane on Charlotte Suites

Everyone (650) Business (8) Couples (183) Family (180) Students (1) Other (1)
5 out of 5
Love the price, location, rooms and a high floor.

Posted by on 18 Oct. 2021

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5 out of 5
We loved this property so much! It was clean, staff were lovely, the room was spacious, indoor pool was a plus. We loved it so much we’ve decided to cancel our other accomodation we had booked and return for our honeymoon next month.

Posted by on 11 Oct. 2021

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1 out of 5
Beyond disappointed. Paid top dollar as it was the school holidays, had to pay $35 per night parking, and then a week after check out we were sent a cleaning bill for a spot stain on the sofa that we dispute having made. Only 4 lifts for a 40 floor building so be prepared for a long wait because of covid restrictions on number of people allowed, check in was appalling - very rude and abrupt, poor signage so took 2 attempts to find the sauna and were not informed that construction work was being carried out in the pool area - so did not want to use it whilst workers were coming and going. Will never be returning.

Posted by on 11 Oct. 2021

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Comment from Hotel Management

12 Oct. 2021 by Oaks Charlotte Team

Dear Jo, Thank you for your feedback. It is regretted to know that you haven't enjoyed your stay. Our rate changes on daily basis. It might have been expensive due to the demand during school holiday. We check each of our apartment upon departure and send out emails if we had to get a 3rd party company come and clean carpet or sofas. I believe we have addressed the dispute from another email to you directly. We have 100% trust in our customers and please understand that we are just doing our normal job to maintain our apartments at a high standard. Apologize for the inconvenience on Level 5 plunge pool area. We are improving our common facilities, there was no notice on bookings as Level 5 plunge pool is still operating. Thank you and we will certainly share your feedback and make every effort to improve our customer service.

5 out of 5
The staff were so accommodating. Even the guy who was cleaning the public areas helped my mum and I find where we had parked our car when we couldn’t find it.

Posted by , from Eastern Heights on 10 Oct. 2021

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5 out of 5
Great location, walking distances to places. Clean and maintained daily. Highly recommended and would stay here again

Posted by on 9 Oct. 2021

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5 out of 5
New, modern, clean and spacious. Perfect.

Posted by on 4 Oct. 2021

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2 out of 5
The bathroom was dirty The cups were dirty The balcony was dirty Paid 469 and it was very disappointing

Posted by on 26 Sep. 2021

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5 out of 5
Great location in the cbd walking distance to south bank. And other locations. Room very well appointed.

Posted by on 21 Sep. 2021

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4 out of 5
Only 2 lifts to get to higher floors & max 4 in a lift. Delays at times to get in the lift

Posted by on 16 Sep. 2021

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4 out of 5
Comfortable place to stay for a night or two. Good apartment amenities (full kitchen & laundry). Air Con in our room was very noisy, like a constant whistle, I let the desk know when we were checking out to get it looked at.

Posted by on 5 Sep. 2021

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Comment from Hotel Management

7 Sep. 2021 by Oaks Brisbane on Charlotte Suites

Thank you so much for taking the time to review us! We look forward to welcoming you to Oaks on Charlotte again soon!

About the Oaks Brisbane on Charlotte Suites

Location 128 Charlotte St, Brisbane, QLD 4000

Property Features

Oaks Brisbane on Charlotte Suites offers its guests an indoor pool, an outdoor pool, a sauna, and a fitness center. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Oaks Brisbane on Charlotte Suites. Parking is available for a fee. This 4.5-star Brisbane aparthotel is smoke free.

  • 1 building
  • 193 guestrooms or units
  • 44 levels
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Brisbane Central Station (1.1 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Oaks Brisbane on Charlotte Suites offers 193 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. Flat-screen televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers and hair dryers. This Brisbane aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Flat-screen television
  • Cable channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49.0 per day.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Please note this property charges a fixed percentage fee on credit and debit card transactions.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 35 per day
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 49.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charlotte Oaks Towers
  • Charlotte Towers Oaks
  • Oaks Charlotte Towers
  • Oaks Charlotte Towers Apartment
  • Oaks Charlotte Towers Apartment Brisbane
  • Oaks Charlotte Towers Brisbane
  • Oaks Charlotte Towers Hotel Brisbane
  • Oaks Charlotte Towers Brisban
  • Oaks Charlotte Towers
  • Oaks Charlotte Towers Brisbane
  • Oaks Brisbane on Charlotte Suites Brisbane
  • Oaks Brisbane on Charlotte Suites Aparthotel
  • Oaks Brisbane on Charlotte Suites Aparthotel Brisbane
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.