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4.3 out of 5

"The staff at the front desk were very welcoming and friendly. The rooms were clean, beds very very comfortable and it was a pleasant stay. " More

By a verified traveller on Wed 15 Mar 2023

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Hotel Description

A luxury stay in the heart of Brisbane awaits you at Oaks Brisbane on Charlotte Suites. Within a short 5-minute stroll, you'll find St. Stephens Cathedral and Queen Street Mall. Highlights at this aparthotel include an outdoor swimming pool, an indoor swimming pool, and in-room kitchens.

You can enjoy a flat-screen TV with cable channels, and each apartment features a washer/dryer, free WiFi, and a balcony. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A dining area, a DVD player, and a hair dryer are also available.

Enjoy the gym and sauna. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also the convenience of self parking.

Places within a short walk of this 4.5-star Brisbane Central Business District aparthotel include MacArthur Museum Brisbane and Brisbane Riverside Markets.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$179* Per night/room 30 Apr. - 1 May

Apartment, 1 Bedroom (B&B)

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Upgrade Special - Executive Room, 1 Bedroom (No Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room, 1 Bedroom (B&B)

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Apartment, 2 Bedrooms, Kitchen (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Oaks Brisbane on Charlotte Suites ratings based on 1,084 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Brisbane on Charlotte Suites

Everyone (669) Couples (195) Business (8) Family (191) Students (1) Other (1)
5 out of 5
The staff at the front desk were very welcoming and friendly. The rooms were clean, beds very very comfortable and it was a pleasant stay.

Posted by on 15 Mar. 2023

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5 out of 5
Parking was a bit expensive. Otherwise very good, we enjoyed our stay.

Posted by on 19 Feb. 2023

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3 out of 5
TV needs replacing. the window covers were filthy dirty

Posted by on 13 Feb. 2023

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3 out of 5
The property is central CBD which was very convenient. The unit was generally in good condition. While the unit states it over 60sqm a large percentage of this is taken by the hallway into the unit. This made the living room very pokey.

Posted by on 12 Feb. 2023

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5 out of 5
Great hotel and location

Posted by on 5 Feb. 2023

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2 out of 5
We stay at Oaks all the time and have never had a problem and always enjoyed our stays until now… firstly parking is a nightmare in this area. I tried to book a car park prior to our arrival only to be told there was a system error and they could not book one for us and then rudely hung up on. On arrival staff were not very friendly and would not allow us to leave our stuff as we weren’t allowed to check in yet, so we had to haul our stuff from 2 streets away! In checking into our room I noticed water all over the bathroom floor only to discover our toilet was leaking all over the bathroom floor and onto the carpet. We immediately called reception and we’re told someone would be up to check it out. Half an hour later a girl came and turned the toilet tap off, to which I said so we can’t use the toilet? Her reply was oh, will have to see if there’s a spare room but we’re fully booked out tonight so let me get back to you 😑 we waited another half an hour and missed our dinner reservations to be told there moving us to another room however it had just been carpet cleaned and smelt very strong of fumes! Facilities were ok but definitely geared towards a business trip rather then a leisure trip. Elevators were also a nightmare, took us 20mins to get to reception cause they were constantly full of people. We were not compensated for our very below average stay and will not be staying here again!

Posted by on 9 Jan. 2023

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4 out of 5

Posted by on 3 Jan. 2023

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3 out of 5
We only stayed for the night. Room was clean enough however, the room condition and appearance did not match the price. Reception were great to deal with and parking was easy to use as well.

Posted by on 10 Dec. 2022

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5 out of 5

Posted by on 22 Oct. 2022

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5 out of 5
Very convenient as within walking distance of where we were going

Posted by on 18 Oct. 2022

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About the Oaks Brisbane on Charlotte Suites

Location 128 Charlotte St, Brisbane, QLD 4000

Property Features

Oaks Brisbane on Charlotte Suites offers its guests an indoor pool, an outdoor pool, a sauna, and a fitness center. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Oaks Brisbane on Charlotte Suites. Parking is available for a fee. This 4.5-star Brisbane aparthotel is smoke free.

  • 1 building
  • 193 guestrooms or units
  • 44 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Brisbane Central Station (1.1 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Oaks Brisbane on Charlotte Suites offers 193 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. Flat-screen televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers and hair dryers. This Brisbane aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Flat-screen television
  • Cable channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49.0 per day.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Please note this property charges a fixed percentage fee on credit and debit card transactions.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 39 per night
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 49.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charlotte Oaks Towers
  • Charlotte Towers Oaks
  • Oaks Charlotte Towers
  • Oaks Charlotte Towers Apartment
  • Oaks Charlotte Towers Apartment Brisbane
  • Oaks Charlotte Towers Brisbane
  • Oaks Charlotte Towers Hotel Brisbane
  • Oaks Charlotte Towers Brisban
  • Oaks Charlotte Towers
  • Oaks Charlotte Towers Brisbane
  • Oaks Brisbane on Charlotte Suites Brisbane
  • Oaks Brisbane on Charlotte Suites Aparthotel
  • Oaks Brisbane on Charlotte Suites Aparthotel Brisbane
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.