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4.3 out of 5

"Only 2 lifts to get to higher floors & max 4 in a lift. Delays at times to get in the lift " More

By a verified traveller on Thu 16 Sep 2021

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Hotel Description

A luxury stay in the heart of Brisbane awaits you at Oaks Brisbane on Charlotte Suites. Within a short 5-minute stroll, you'll find St. Stephens Cathedral and MacArthur Museum Brisbane. Highlights at this aparthotel include an outdoor swimming pool, an indoor swimming pool, and in-room kitchens.

You can enjoy a flat-screen TV with cable channels, and each apartment features a washer/dryer, free WiFi, and a balcony. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A dining area, a DVD player, and a hair dryer are also available.

Enjoy the fitness center and sauna. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also the convenience of self parking.

Places within a short walk of this 4.5-star Brisbane Central Business District aparthotel include Queen Street Mall and Brisbane Riverside Markets.

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$133* Per night/room 10 Oct. - 11 Oct.

Apartment, 1 Bedroom (B&B)

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Upgrade Special - Executive Room, 1 Bedroom (No Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive Room, 1 Bedroom (B&B)

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Apartment, 2 Bedrooms, Kitchen (No Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Oaks Brisbane on Charlotte Suites ratings based on 1,031 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Brisbane on Charlotte Suites

Everyone (648) Business (8) Couples (182) Family (177) Students (1) Other (1)
4 out of 5
Only 2 lifts to get to higher floors & max 4 in a lift. Delays at times to get in the lift

Posted by on 16 Sep. 2021

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4 out of 5
Comfortable place to stay for a night or two. Good apartment amenities (full kitchen & laundry). Air Con in our room was very noisy, like a constant whistle, I let the desk know when we were checking out to get it looked at.

Posted by on 5 Sep. 2021

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Comment from Hotel Management

7 Sep. 2021 by Oaks Brisbane on Charlotte Suites

Thank you so much for taking the time to review us! We look forward to welcoming you to Oaks on Charlotte again soon!

4 out of 5
Very, neat & clean on presentation with helpful & efficient service.

Posted by on 23 Aug. 2021

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Comment from Hotel Management

7 Sep. 2021 by Oaks Brisbane on Charlotte Suites

Thank you so much for taking the time to review us! We look forward to welcoming you to Oaks on Charlotte again soon!

4 out of 5
Nice place, only complaint was that room wasn’t ready when checking in and also one bed was missing a blanket which wasn’t discovered until wanting to go to bed.

Posted by on 22 Aug. 2021

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5 out of 5
The staff are extremely helpful on arrive as there are limited parking during the check in process. They provided the code the under cover parking during the checkin and allowed a few hours whilst sorting out our luggage and location for off site parking. The room and veiws were amazing. The amenities were very adequate and location within the CBD enable walking as an option to get around. Highly recommended this hotel and have already booked for the sept hoildays.

Posted by on 18 Aug. 2021

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Comment from Hotel Management

7 Sep. 2021 by Oaks Brisbane on Charlotte Suites

Thank you so much for taking the time to review us! We look forward to welcoming you to Oaks on Charlotte again soon!

5 out of 5
Friendly staff and clean rooms

Posted by on 27 Jul. 2021

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Comment from Hotel Management

4 Aug. 2021 by Stevens Bakker, Front Office Supervisor

Thank you for your wonderful review! We hope to welcome you home once again to Oaks Charlotte Suites soon!

5 out of 5
The staff were friendly and went out of their way to assist with any issues to make it a relaxing and special stay. No requests were an issue for staff and all requests acted on quickly. The appartments are centrally located in Brisbane, a short walk to dining, shopping and transport ( a short walk to bus stations and train station). Lovely view over the city to river and Storey bridge. A very caring place to stay. Good amenities with 2 bathrooms (one also a combined full laundry with washer, dryer, ironing board); a full kitchen with full sized fridge, hotplate, under bench oven, microwave and dishwasher. Shared lap pool, gym facilities, outdoor pool and barbecues. Beds and pillows comfortabe. A lovely home away from home.

Posted by on 27 Jul. 2021

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Comment from Hotel Management

4 Aug. 2021 by Stevens Bakker, Front Office Supervisor

Thank you for your wonderful review! We hope to welcome you home once again to Oaks Charlotte Suites soon!

5 out of 5
We were on 43rd floor with a beautiful view over the city and river. It was good with the enclosed balcony with the option of opening for fresh air. Good with 2 bathrooms and full laundry facilities in your room. Full kitchen with full sized Fridge and dishwasher. Comfortable lounge area with dining area and TV. Very central location, close to shopping and dining areas. A short walk to bus station and central train station. Friendly concierge staff with frequent top ups of clean towels and supplies. Indoor pool, outside pool and barbecues. Small gym with several fitness machines.

Posted by on 21 Jul. 2021

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Comment from Hotel Management

25 Jul. 2021 by Stevens Bakker, Front Office Supervisor

Thank you for your great review! We look forward to welcoming you back to Oaks Charlotte Suites soon!

2 out of 5
Normally it's pretty good but this visit was a disappointment. When we arrived on the Saturday it was freezing in the room and we found the A/C heating function wasn't working properly. Stopped/Started it a couple of times to see if it was something simple but no joy so when we looked at going to bed we looked for a spare blanket in the cupboards which we've found previously. This time there were none so it was a cold night. Rang reception Sunday morning and was promised someone would look at it after 11.30am but nothing eventuated so second night was another cold one. On a longer term issue I just found out (my wife does all the booking normally) the charge is now $35 a night to park on site. I can understand that there's a fee for the convenience but the current cost is starting to feel like a case of price gouging.

Posted by on 21 Jul. 2021

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Comment from Hotel Management

25 Jul. 2021 by The Oaks Charlotte Team

We do apologise if your recent experience didn't live up to your expectations. We have alligned our prices for parking with other area hotels. As an alternative for your next stay, parking can be pre-booked at Wilson's Parking which is located directly next door to us

4 out of 5
Check in and out was quick and efficient. Oy annoying thing was our original suit didnt have working air con in the bedroom, but they quickly moved us to a new room which was appreciated!

Posted by on 18 Jul. 2021

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Comment from Hotel Management

20 Jul. 2021 by Oaks Charlotte Team

Thank you for your feedback. It is glad to know we have fixed the issue during your stay.

About the Oaks Brisbane on Charlotte Suites

Location 128 Charlotte St, Brisbane, QLD 4000

Property Features

Oaks Brisbane on Charlotte Suites offers its guests an indoor pool, an outdoor pool, a sauna, and a fitness center. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at the luxury Oaks Brisbane on Charlotte Suites. Parking is available for a fee. This 4.5-star Brisbane aparthotel is smoke free.

  • 1 building
  • 193 guestrooms or units
  • 44 levels
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Brisbane Central Station (1.1 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Oaks Brisbane on Charlotte Suites offers 193 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. Flat-screen televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers and hair dryers. This Brisbane aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Flat-screen television
  • Cable channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 49.0 per day.
  • Cribs (infant beds) are available for AUD 20.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Please note this property charges a fixed percentage fee on credit and debit card transactions.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 35 per day
  • Crib (infant bed) fee: AUD 20.0 per night
  • Rollaway bed fee: AUD 49.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Charlotte Oaks Towers
  • Charlotte Towers Oaks
  • Oaks Charlotte Towers
  • Oaks Charlotte Towers Apartment
  • Oaks Charlotte Towers Apartment Brisbane
  • Oaks Charlotte Towers Brisbane
  • Oaks Charlotte Towers Hotel Brisbane
  • Oaks Charlotte Towers Brisban
  • Oaks Charlotte Towers
  • Oaks Charlotte Towers Brisbane
  • Oaks Brisbane on Charlotte Suites Brisbane
  • Oaks Brisbane on Charlotte Suites Aparthotel
  • Oaks Brisbane on Charlotte Suites Aparthotel Brisbane
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.