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4.5 out of 5

"The room was lovely ... clean and comfortable :) Great location near shops and restaurants . " More

By a verified traveller on Mon 27 Jul 2020

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Hotel Description

At Sage Hotel James Street you'll be within just a 15-minute stroll of Emporium and Chinatown Mall. Highlights at this boutique hotel include 3 restaurants and in-room free WiFi.

LED TVs, espresso makers, and safes are featured in all 93 rooms. You'll find nice touches like free toiletries and pillow menus to enhance your stay. Hair dryers, phones, and irons/ironing boards are also available.

This business-friendly hotel offers free WiFi in public areas, a 24-hour fitness center, and has concierge services. Other amenities include a coffee shop/café, childcare, and dry cleaning/laundry services. There's also the convenience of self parking.

Sights within a 20-minute walk of this 4-star Fortitude Valley hotel include Story Bridge and RNA Showgrounds.

Sage Superior Double Double

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Sage Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Sage Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sage Queen Special Access Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Sage Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Staycation Standard Queen incl. Parking and Late check out

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Sage Hotel James Street ratings based on 160 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sage Hotel James Street

Everyone (128) Couples (12) Business (1) Family (11)
2 out of 5

Posted by on 4 Sep. 2020

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Comment from Hotel Management

9 Sep. 2020 by Kate - Duty Manager

Dear Guest, Sorry to hear you did not enjoy your stay. Please feel free to contact us direct to supply more information on how we could improve.

5 out of 5

Posted by on 18 Aug. 2020

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Comment from Hotel Management

22 Aug. 2020 by Kate - Duty Manager

Dear Guest, Thank you for taking the time to leave us a rating. We hope to see you again soon!

2 out of 5
Woken up at 1:30am by water leaking from the ceiling, the desk was very good and moved us to a different room so we could sleep. Then unfortunately there was a fire alarm at 5:00am in the same morning, had to go outside, wait for the fire service, go back in because it was a false alarm. I realise that these things happen, but nothing was mentioned at checkout, no ‘how are you’, no ‘we’re sorry for all the inconvenience’. Hence the rating.

Posted by , from Brisbane on 5 Aug. 2020

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Comment from Hotel Management

7 Aug. 2020 by The Sage Team

Dear Bob We are very disappointed to read about your negative experience. The issues raised regarding water leak and the lack of empathy after the fire alarm being raised. This is not the standard of service we provide here at Sage James St. I have sent you a voucher to allow us to show you the true service we provide at Sage James St Thank you for providing this feedback. Kind regards, Leanne Ellams Rooms Division Manager

4 out of 5
The room was lovely ... clean and comfortable :) Great location near shops and restaurants .

Posted by on 27 Jul. 2020

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Comment from Hotel Management

3 Aug. 2020 by The Sage Team

Thank you for your rating

5 out of 5

Posted by on 13 Jun. 2020

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Comment from Hotel Management

16 Jun. 2020 by The Sage Team

Thank You for your review

5 out of 5
Great location, size room and views of the city. Would highly recommend

Posted by , from Sunshine Coast, Queensland on 23 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Kate - Duty Manager

Thanks Jake, We appreciate you taking the time to leave a review and hope to see you again!

4 out of 5
Great location, friendly staff and the rooms had all of the amenities you need. The bottle shop next door was a bonus.

Posted by on 18 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Kate - Duty Manager

Dear guest, Thank you so much for the great review. We hope to see you again soon!

5 out of 5
Great value, great location and very good staff. The rooms are very nice and the beds really comfortable

Posted by , from Peregian beach on 8 Mar. 2020

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Comment from Hotel Management

14 Mar. 2020 by Kate - Duty Manager

Dear Sam, Thank you so much for the lovely feedback. We are so glad you enjoyed your stay and hope to see you again soon!

3 out of 5
Great location and friendly staff. Unfortunately my room had not been vacuumed. The floor mat in the bathroom had black marks on it and in the morning there was a cockroach in my room. There is also no drinking water in the rooms - you can go to the lobby to drink water but you can’t take the glass upstairs. The room otherwise was fine and bed was comfortable. The common areas like hallways etc all need a good freshen up too. I thought I’d try the place once since the location was so amazing and the price was great but I won’t stay here again.

Posted by , from Sydney on 3 Mar. 2020

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Comment from Hotel Management

14 Mar. 2020 by Kate - Duty Manager

Dear Nat, I am sorry to hear about the issues during your stay and wish to apologise on behalf of the team. This does not sound like our regular standard of housekeeping and we will take the feedback on board and improve. You are correct - We no longer provide a minibar in the rooms as we have our own grab and go downstairs available to you as well as our water station. Thank you for taking the time to leave feedback.

4 out of 5
Modern and clean rooms Modern and clean rooms and

Posted by , from Sunshine Coast on 2 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by Kate

We take great pride in our rooms here at Sage and are so glad you like the too! Please join us again any time.

Property Features

There are 3 restaurants on site, along with a coffee shop/café. WiFi is free in public spaces. A 24-hour fitness center, tour/ticket assistance, and concierge services are also featured at the business-friendly Sage Hotel James Street. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Brisbane hotel is smoke free.

  • 1 building
  • 93 guestrooms or units
  • 5 levels
  • 3 dining venues
  • Built in 2016
  • Coffee shop
  • Childcare (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Brisbane Fortitude Valley Station (1.5 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Sage Hotel James Street offers 93 air-conditioned accommodations with espresso makers and safes. A pillow menu is available. LED televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers. This Brisbane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • LED television
  • Espresso maker
  • Electric kettle
  • Pillow options
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Sage Hotel James Street has 3 restaurants on site.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place and staff at the property wear personal protective equipment.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • Debit cards
  • Number of children who can stay for free – 2
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 25 per day
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sage Hotel James Street Fortitude Valley
  • Sage James Street Fortitude Valley
  • Sage James Street
  • Sage Hotel James Street Hotel
  • Sage Hotel James Street Fortitude Valley
  • Sage Hotel James Street Hotel Fortitude Valley
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